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Opiniones de Microtel Inn & Suites by Wyndham Daphne/Mobile

2 out of 5
Microtel Inn & Suites by Wyndham Daphne/Mobile
29050 US Highway 98, Daphne, AL

Opiniones

6.6
Puntuación de 10, es decir, Excelente. Basada en 248 de 1003 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 238 de 1003 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 205 de 1003 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 159 de 1003 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 153 de 1003 opiniones" "

6.6/10

Limpieza

7.8/10

Servicio y personal

5.8/10

Servicios

6.4/10

Condiciones de la propiedad

6.0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Javier

la reserva fue cancelada, yo pague la estadia con tarjeta, llegue al hotel y me informaron que la reserva fue cancelada, tuve que volver a pagar la habitacion cash y ahora me encuentro sin efectivo y sin disponibilidad en mi tarjeta
Respuesta de Manager, el 9 ene. 2024
Hello Javier,We apologize for any inconvenience you experienced with your reservation. We understand that it can be frustrating to have unexpected changes upon arrival. We recommend contacting our management directly to discuss your specific situation and explore possible solutions. Thank you for bringing this to our attention.

8/10 Bueno

Rene, Miami

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Hotel conveniente y justo para hospedaje
Se hospedó 2 noches en diciembre de 2023
Respuesta de Manager, el 29 dic. 2023
Hello Rene,Agradecemos su elección de nuestro hotel para su estadía y por compartir su experiencia. Es genial saber que encontró nuestro hotel conveniente y justo para su hospedaje. Valoramos su opinión y esperamos recibirte nuevamente en el futuro.

8/10 Bueno

Cesar

Se hospedó 1 noche en abril de 2023
Respuesta de Manager, el 29 abr. 2023
Hello Cesar,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

6/10 Aceptable

JENIFFER, New Albany

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
La habitación olía un poco a cigarro, el elevador en terribles condiciones , las habitaciones en especial la alfombra necesitan ser remodelados por el precio esperaba mejor estancia.
Se hospedó 1 noche en junio de 2022
Respuesta de Manager, el 27 jul. 2022
Hello JENIFFER, We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We hope you'll return someday to see how we're improving.

8/10 Bueno

Jose Merced

Se hospedó 1 noche en noviembre de 2021
Respuesta de Manager, el 27 jul. 2022
Hello Jose Merced, Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

6/10 Aceptable

Horacio

No le gustó: Servicios
No dan desayuno las habitaciones no las limpian mucho olor a humedad y las personas fuman MARIHUANA EN LAS HABITACIONES
Se hospedó 5 noches en octubre de 2021
Respuesta de Manager, el 27 jul. 2022
Hello Horacio, Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

8/10 Bueno

Ricardo

Le gustó: Servicio y personal
Se hospedó 1 noche en septiembre de 2021

8/10 Bueno

Carlos

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en abril de 2021

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en octubre de 2019

4/10 Malo

Cliente verificado

Se hospedó 2 noches en marzo de 2019

8/10 Bueno

Janine

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Servicios
Not bad for the price. Convenient access to shopping and entertainment. Parking lot and driveway a bit scary.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 25 abr. 2024
Hello Janine, Thank you for sharing your experience with us. We're glad to hear you appreciated our convenient location. We value your feedback regarding the parking lot and driveway and will pass it along to our team for review. Your input helps us improve our guests' experience.

6/10 Aceptable

David J

Property still needs improvements.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 25 abr. 2024
Hello David J, We appreciate your feedback and will share it with our team for consideration. Your comments help us enhance the guest experience and strive for excellence. Thank you for bringing this to our attention.

10/10 Excelente

Bobbi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Needs to make sure the pillows are clean they stink
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 25 abr. 2024
Hello Bobbi,We appreciate your feedback and apologize for the inconvenience. We take cleanliness seriously and will address this matter with our housekeeping team promptly. Your comfort is important to us, and we will ensure a more pleasant experience for our future guests.

8/10 Bueno

Dale

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very efficient room. The only problem was the wind whistling through the window.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 23 abr. 2024
Hello Dale,We appreciate your feedback and are pleased to hear you found the room efficient. We apologize for any inconvenience caused by the wind noise and will share your comment with our team for further review. Thank you for bringing this to our attention.

8/10 Bueno

mccormickcandd

Le gustó: Limpieza y servicio y personal
A pretty average place. Rooms are spacious. The bed was comfortable. Grounds are all pavement but inside it was quiet. Needs better signing at their driveway. Could have used some fruit at their morning breakfast. Staff were friendly and helpful.
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 23 abr. 2024
Hello mccormickcandd,We appreciate your detailed feedback regarding your recent stay with us. It's great to hear you found the rooms spacious and comfortable. We will certainly take your suggestions into consideration for improving our signage and breakfast options. Our team is glad you found them friendly and helpful during your time here. Thank you for sharing your thoughts, and we hope to welcome you back in the future.

8/10 Bueno

Marcia

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Liked the price through Expedia. But did not know I'd be charged $50 at check in for cleaning, which hopefully I'll get back at check out. Bed Linens were stained and worn in some places. Pillows were old and lumpy. Light over window seat had no bulb. TV was terrible, had access to only 1 channel and colors, tint, etc. was not working properly. Telephone had no cord, so had to go front whenever I needed anything. Also, the driveway was hilly and not very senior-friendly. Doubtful I would stay here again. Will stsy with Expedia though.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 20 abr. 2024
Hello Marcia,We're grateful for your feedback, and we're sorry to hear about the challenges you faced during your stay. Should you have any concerns regarding charges, we recommend reaching out to management directly for clarification. Your detailed comments on the room's condition and amenities will be shared internally for review. Please know that your experience will be used to improve our services. We hope to have the opportunity to host you again in the future.

10/10 Excelente

michael

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location of property was interesting to find and approach.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 16 abr. 2024
Hello michael, We appreciate your feedback on the location of our property. It's always helpful to hear about guests' experiences. If you have any additional comments or suggestions, we'd love to hear them.

6/10 Aceptable

Maria

Le gustó: Servicio y personal
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 3 abr. 2024
Hello Maria, We're sorry to hear that your stay didn't meet your expectations. Please do not hesitate to contact us directly with any feedback you'd like to share so we can address any concerns you may have.

6/10 Aceptable

Jimmy

Le gustó: Limpieza y condiciones de la propiedad
Would stay at again, clean, quit , and convenient
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 27 mar. 2024
Hello Jimmy, We're pleased to hear you found our hotel clean, quiet, and convenient. Your positive feedback is greatly appreciated! Should you choose to stay with us again, we look forward to welcoming you back for another enjoyable visit.

8/10 Bueno

Lisa Lynn

Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 13 abr. 2024
Hello Lisa Lynn,We are thrilled to hear you had a great stay with us! We hope to welcome you back soon for another enjoyable experience.

4/10 Malo

Randi

Viaje en pareja
Le gustó: Limpieza
I thought the room was fine but they only cleaned it one day and never even made the bed once. The rest of the state was okay. They claim to have free breakfast but it is not it is only Continental and barely Continental at. But overall the bed was comfortable and everything worked and the price was good
Se hospedó 6 noches en marzo de 2024
Respuesta de Manager, el 17 mar. 2024
Hello Randi,Thank you for sharing your feedback with us. We appreciate your compliments on the comfortable bed and the overall working condition of the amenities. For detailed information regarding our breakfast offerings, please feel free to reach out to our management. We value your input as it helps us improve our services.

2/10 Terrible

Sean

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I can't believe this property is still under the Wyndam banner. It's an absolute dump. The housekeepers are rude, aggressive and have no manners. Yelling and hurling obscenities at people before 0800 AM in the hallways. The condition of the place is just nasty. I caught athletes foot from the shower. There was also a 3 inch thick layer of gunk in the air conditioner of the room. An absolute DUMP! STAY AWAY!
Se hospedó 3 noches en marzo de 2024
Respuesta de Manager, el 12 mar. 2024
Hello Sean, We are sorry to hear about your experience during your recent stay. We will address the concerns you raised with the appropriate teams for further review and improvement. Your feedback is valuable for us to ensure a better experience for all our guests in the future.

6/10 Aceptable

Donna

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
This property appears old and tired. The room was clean and the bathroom was fine but the entire property is in need of a makeover. Breakfast selection was limited but the coffee was hot. Our room was small and not well equipped but that’s the way Microtels are I assume. We expected a mini fridge but there wasn’t one.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 3 mar. 2024
Hello Donna,We appreciate your feedback on your recent stay with us. We take all guest comments seriously and will share your observations with our team for future improvements. While we are glad you found your room clean and the coffee to your liking, we apologize for any inconveniences you encountered. Your insights have been noted, and we invite you to contact our management directly to further address your concerns.

2/10 Terrible

Chris, Nashville

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 21 feb. 2024
Hello Chris, We're sorry to hear your experience didn't meet expectations. Please don't hesitate to contact us with any details so we can improve. Hope to welcome you back soon for a better stay.

6/10 Aceptable

Carole

Viaje en grupo
The room was nice and pretty clean. The hallways smelled like urine.
Se hospedó 1 noche en febrero de 2024

4/10 Malo

Brian

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 15 feb. 2024
Hello Brian, We're sorry to hear that your recent experience at our hotel didn't meet your expectations. We encourage you to reach out to us directly so we can address any specific issues you may have encountered during your stay. We value your feedback and hope to have the opportunity to improve your experience in the future.

6/10 Aceptable

Samuel, Mary Esther

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 9 feb. 2024
Hello Samuel,We appreciate you taking the time to provide feedback about your recent stay. We always strive to provide a high-quality experience for our guests and we regret if we fell short during your stay. We encourage you to reach out to us directly with any specific feedback you may have so that we can address any issues. We hope to have the opportunity to welcome you back in the future and improve upon your previous experience.

8/10 Bueno

Dekyrie

Se hospedó 7 noches en enero de 2024
Respuesta de Manager, el 31 ene. 2024
Hello Dekyrie,Thank you for choosing our hotel for your recent stay. We hope you had a pleasant experience. If you have any additional feedback or suggestions, please don't hesitate to reach out to us directly. We value your input and would love to hear from you.

10/10 Excelente

Tracey, Pearl

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The area is easy to access and has shopping and eating all around. The hotel was in a quiet part of the area and clean and safe. The staff was helpful and nice at all times. The rooms were up to date, comfortable, and clean. Will stay with them again.
Se hospedó 3 noches en enero de 2024
Respuesta de Manager, el 18 ene. 2024
Hello Tracey,Thank you for taking the time to review our hotel. We're delighted that our convenient location, surrounded by shopping and dining options, suited your needs. It's great to hear that you found our hotel to be safe, clean, and in a quiet part of the area. We're glad that our staff provided helpful and friendly service throughout your stay. We look forward to welcoming you back in the future.

2/10 Terrible

Cyril

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
the #1 lesson I've learned is to read the reviews prior - which I didn't do probably because of the Wyndam in the name. Check out the photos I posted......... compare with Microtel website - oh by the way there was no refrigerator in room
Respuesta de Manager, el 12 ene. 2024
Hello Cyril, Thank you for your feedback. We appreciate your input and apologize for any inconvenience caused. We understand the importance of providing accurate information and will take your comments into consideration for future improvements.

2/10 Terrible

Marshall

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Disgusting Room, Roaches, Dirty Towels
First thing I noticed was how disgusting the elevator was then arrived to the room and slipped on a slimy bathroom floor. Then the towels were stained and dirty. Tried to call the front desk, the disgusting phone didn’t work. I had to kill roaches before trying to sleep and noticed mold near the window the next morning. Also tried to use the hair dryer to dry my razor and it almost caught on fire before completely breaking. Best thing I can say is the staff was friendly.
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 10 ene. 2024
Hello Marshall, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 Excelente

Ramendra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 10 ene. 2024
Hello Ramendra,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are thrilled to hear that you had a wonderful experience. If you have any additional comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future!

8/10 Bueno

michael

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 10 ene. 2024
Hello michael,Thank you for choosing to stay with us! We appreciate your rating and are glad to hear that you had a positive experience. If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to the opportunity to welcome you back in the future.

10/10 Excelente

William, El Paso

Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 9 ene. 2024
Hello William,We are delighted to hear that you had a wonderful experience during your stay with us! Your satisfaction is our top priority and we strive to provide exceptional service to all our guests. We appreciate your kind words and look forward to welcoming you back in the future.

6/10 Aceptable

David

Le gustó: Servicio y personal
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 9 ene. 2024
Hello David,We appreciate you taking the time to provide your rating. We're sorry to hear that your experience fell short of expectations. We encourage you to reach out to our hotel directly with any feedback you might have so that we can address the issues you encountered. We hope to have the opportunity to provide you with a better stay in the future.

2/10 Terrible

Dwight Wilbur

Se hospedó 5 noches en diciembre de 2023
Respuesta de Manager, el 10 ene. 2024
Hello Dwight Wilbur, We're sorry to hear that your experience at our hotel fell short of expectations. We always strive to provide exceptional service, and we would appreciate it if you could reach out to us directly so that we can better understand and address any specific concerns you may have had during your stay. We value your feedback and hope to have the opportunity to make it right.

6/10 Aceptable

Lisa

Viaje de negocios, Viaje familiar
Le gustó: Limpieza y servicio y personal
The staff was nice. We had a issue with the heat, but they gave us several options and had the issue fixed the next day.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Manager, el 1 feb. 2024
Hello Lisa, Thank you for taking the time to share your feedback with us. We're glad to hear that our staff provided excellent service and addressed the issue with the heat promptly. We strive to ensure the comfort of all our guests and appreciate your understanding. We hope to have the opportunity to welcome you back in the future for an even better stay.

2/10 Terrible

Fritzlyn, Arlington

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
The third floor stunk so bad from cigarette smoke that we had to hold our breath to get from the elevator to our room. Even then, we had to leave the bathroom exhaust fan on to limit the amount of hallway-stench leaking into our room as we slept. The walls were so thin that you could hear the people in the next rooms talking - NOT yelling, just conversations. The ice machine on the 3rd floor did not work. The candy machine had maybe 20 pieces of candy in the entire machine. The staff was friendly, but limited in what they could do about the smell. They no longer use "Do Not Disturb" signs, but instead require you to stop at the desk as you leave to request cleaning or to request that the room NOT be cleaned. Cheap price - so I guess you get what you pay for. Do NOT recommend.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Manager, el 2 ene. 2024
Hello Fritzlyn, Thank you for sharing your feedback with us. We apologize for any inconveniences you experienced during your stay. Our team takes guest satisfaction seriously and we appreciate you acknowledging the friendliness of our staff. We understand that the presence of smoke odor and the thin walls were bothersome aspects of your stay. Your concerns will be shared with the appropriate management for review and improvement. Your input is valuable to us and we hope to have the opportunity to exceed your expectations in the future.

10/10 Excelente

Zhuofan, Katy

Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 31 dic. 2023
Hello Zhuofan,Thank you for choosing our hotel for your stay! We are delighted to hear that you enjoyed your experience with us. Should you have any further comments or suggestions, we would love to hear from you. We hope to welcome you back in the future for another memorable stay.

6/10 Aceptable

Gordon

Le gustó: Limpieza y servicio y personal
They are being remodeled, so I try to keep an open mind. I needed a handy cap room, not available, it's cool. 2nd floor is fine but, my room, 202 is at the end of the hallway, could not get any farther away from the elevator. Christmas day the elevator was out of order, redoing the floor. I got no notification, I made it but I am not good with stairs. Alot of extra steps, I have # very bad knees. Breakfast bar was disappointing, but free is worth what I paid for it. Hot water was warm at best. My room was clean and comfortable. Christmas morning, I needed to sleep in, impossible because the people remodeling the place had a truck parked at the end of the building with music blasting so loud I heard it while in the shower, noway to sleep. But the worst part was no refrigerator, I had meds that need to be cold, had to get ice from first floor, good thing I had my cooler. I got a great rate, close to my daughter's house, really good people working there, just don't know why my room was at the end of the building, when I can barely walk?why the shower was warm at best? Will rethink any further plans to stay there again
Se hospedó 5 noches en diciembre de 2023
Respuesta de Manager, el 30 dic. 2023
Hello Gordon, Thank you for sharing your experience with us. We appreciate your understanding during our remodeling process. We apologize for any inconvenience caused by the elevator being out of order on Christmas day. We regret to hear about the issues you faced with the breakfast bar, hot water, and noise from the remodeling activities. We value your feedback and will take it into consideration for future improvements. Please reach out to our management team regarding your concerns. We hope to have the opportunity to serve you better in the future.

8/10 Bueno

David

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
Over all was a good experience. Just the shower would not turn all the way to hot so I had to take a semi warm shower.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 23 dic. 2023
Hello David,Thank you for choosing our hotel for your stay. We appreciate your feedback and are pleased to hear that you had a good overall experience. We apologize for any inconvenience caused by the temperature issue with the shower. Our team will address this matter to ensure a satisfying experience for future guests.

4/10 Malo

Linda

Viaje de negocios
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Arrive with smoke alarm going off in my room. Microtel Replaced the battery. I stayed for two days but the key card only had one day access.had to go down stairs to front desk in order to access my room again No ice on 3rd floor vending area
Se hospedó 2 noches en diciembre de 2023
Respuesta de Manager, el 17 dic. 2023
Hello Linda,Thank you for sharing your experience with us. We apologize for the inconvenience caused by the smoke alarm and the issue with the key card access. We appreciate your patience and apologize for any inconvenience this may have caused during your stay. Regarding the ice availability, we will look into improving our services on the 3rd floor vending area. We value your feedback and hope to welcome you back for a more seamless experience in the future.

6/10 Aceptable

Mary

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The interior of the elevator was real bad. The phone in the room and the tray where the ice bucket was were super dirty. I was surprised.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 14 dic. 2023
Hello Mary, Thank you for sharing your experience with us. We apologize for the inconvenience you encountered during your stay. We appreciate your feedback and will address the issues mentioned to ensure a better guest experience.

8/10 Bueno

Kenjewel

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It’s right beside a Waffle House and u get to go to planet fitness
Se hospedó 2 noches en noviembre de 2023
Respuesta de Manager, el 8 dic. 2023
Hello Kenjewel,Thank you for sharing your experience at our hotel. We are glad to hear that you enjoyed the convenient location near local amenities such as Waffle House and Planet Fitness. We hope this added to your overall stay. We appreciate your feedback and look forward to welcoming you again in the future.

2/10 Terrible

Duk

No heater at all. They set up 66” and can't warm up.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 5 dic. 2023
Hello Duk, We apologize for any inconvenience caused during your stay regarding the heating issue. Our team will review the situation and ensure that the necessary steps are taken to address and resolve this matter. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Average
My door did not lock from the inside, I was told the door was hard to open from the outside but was assured it locked from the inside. Luckily I had a portable door lock to use for safety because I stay out of town a lot. And it was the last room available. Hair dryer didn’t work, air conditioner was very old and rusty inside, room was very small but suitable for one person.Small breakfast area at check in desk. I wouldn’t recommend this hotel for a family with kids. Staff was friendly and helpful. Bathroom was very clean. Overall I wouldn’t stay here again unless it was a last resort.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 25 nov. 2023
Dear Guest, We apologize for any inconvenience you experienced during your recent stay. We appreciate your feedback and take your concerns seriously. We will address the maintenance issues you mentioned to ensure they do not occur in the future. However, we are glad to hear that our staff was friendly and helpful, and that the bathroom was clean. We value your opinion and will use it to improve our services. Thank you for bringing these matters to our attention.

4/10 Malo

Hector

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Bad smell, roach in bathroom, sheets dirty
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 23 nov. 2023
Hello Hector,We sincerely apologize for the unpleasant experience you encountered during your stay. As guest satisfaction is our top priority, we have shared your feedback with our management to address these concerns. We appreciate your valuable input and hope to have the opportunity to improve your perception in the future.

10/10 Excelente

shawnda

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 18 nov. 2023
Hello shawnda,Thank you for sharing your exceptional experience with us! We're thrilled to hear that you had such a wonderful stay and appreciate your kind words. Your satisfaction means the world to us, and we hope to have the pleasure of welcoming you back soon.

8/10 Bueno

Barbara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 14 nov. 2023
Hello Barbara,Thank you for sharing your feedback. We appreciate your perspective and apologize for any inconvenience you may have experienced during your stay. It is important for us to continually improve, and we will take your rating into consideration for future enhancements. Please feel free to reach out to our management team for further assistance with your concerns.

10/10 Excelente

Barbara, Horizon City

Le gustó: Servicio y personal
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 14 nov. 2023
Hello Barbara,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!