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Opiniones de Frogshollow Backpackers

2 out of 5
Frogshollow Backpackers
27 Lindsay Street, Darwin, NT

Opiniones

5.4
Puntuación de 10, es decir, Excelente. Basada en 5 de 42 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 7 de 42 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 12 de 42 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 6 de 42 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 12 de 42 opiniones" "

5.4/10

Limpieza

6.2/10

Servicio y personal

4.6/10

Servicios

5.2/10

Condiciones de la propiedad

4.4/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza
Se hospedó 1 noche en agosto de 2018
Respuesta de reno, el 22 ago. 2018
Thank you for your remarks

6/10 Aceptable

Ho Long, Epping

Slow Wi-Fi for laptop
Se hospedó 2 noches en septiembre de 2022

2/10 Terrible

anthony

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Worst Place Ever
Worst hostel I ever had, there's no ladder to get on the top bed, there's no laundry (10 min walk for the closest one), the kitchen is closed between 2:30pm and 5pm (what ? You're hungry? Well, too bad for you...). Everything is dirty : the rooms, the toilets (bring your own toilet paper...), the shower (there's a used bandage in one of a shower for a week now), the pool,... Oh and bring a weapon, because there's always people fighting at night or strangers coming inside the hostel to steal from your room. AVOID THIS PLACE!!! Ps: don't trust the description, there's no free breakfast and the pictures make you think it's clean and friendly but it's not.
Se hospedó 7 noches en septiembre de 2022

2/10 Terrible

Nathaniel

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quite literally the worst place I’ve ever started at and I’ve stayed in backpackers around the world. Dirty rooms. Dirty sheets. Dirty bathrooms. Outside yard was a mess. Reception is hardly open and closed early. Disgusting is the word that comes to mind.
Se hospedó 1 noche en agosto de 2022

8/10 Bueno

Francis

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 2 noches en agosto de 2022

2/10 Terrible

Stu

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
This is a third rate dive mixing noisy residents and visitors. Avoid it if you want to sleep. A car stolen from inside the property didn't improve its image.
Se hospedó 1 noche en julio de 2022

2/10 Terrible

Lisa

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
The place was dirty and hygenic. I was given a room and there wasn't any bed available. All of the beds had clothes, blankets, pillows etc... on them. So basically they did not actually have room for me. I couldn't even get into the room as there were suitcases stacked up behind the door. I checked in and checked out twenty minutes later. The young women serving me was friendly enough but she did not really speak enough English to understand what I was saying.
Se hospedó 4 noches en septiembre de 2021

6/10 Aceptable

Cliente verificado

Se hospedó 4 noches en agosto de 2021

6/10 Aceptable

Graham E

Se hospedó 8 noches en agosto de 2021

2/10 Terrible

Molly

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Dirty + rude service, didnt get the bed I paid for
The hostel was absolutely disgusting in terms of service and cleanliness. My partner and I paid for two beds in a shared dorm but when we arrived there were no lockers available (even though we were supposed to have one each) and all surfaces and the floor were covered in rubbish, so we had to put our bags on one bed and share the other. However when we returned to the hostel after dinner our second bed had been taken so we had no where to sleep! The reception was closed so we had no staff members to talk to so we had to last minute find somewhere else to stay. When we came back in the morning to check out the staff refused to refund us for the three other nights we were supposed to stay but didn't because of the terrible service we'd recieved and not getting the bed we paid for. The staff said we should have asked everyone in the room if they were supposed to be there or not, NOT the job of the guest! This backpackers is the worst accommodation I have ever had the displeasure of visiting and I urge people to not waste their money on this dump.
Se hospedó 4 noches en agosto de 2021

2/10 Terrible

Julien

Se hospedó 1 noche en julio de 2021

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Liked it was opposite a park Did not like that I was unable to check in until 5pm, place not cleaned properly, other guests being allowed to stay up drinking with loud music until late, broken power sockets not disconnected, no comfortable seats to relax in, fridges hadnt been cleaned out since mid May, no cutlery, bowls, plates, cups etc available in the kichen - had to buy my own, slat missing in bottom of the bed frame I slept in, other guests being able to set up a TV to watch soccer on the verandah outside my room at 1am, place in poor condition.
Se hospedó 9 noches en junio de 2021

10/10 Excelente

GEOFFREY

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good place to stay
Good place to stay and not far from the action - quiet and clean . Great management Good complimentary breakfast.
Se hospedó 1 noche en mayo de 2021

2/10 Terrible

Lydia

Viaje en grupo
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Terrible stay
Was a last minute booking and we thought it couldn’t be that bad.. it was! The place just felt dirty, the mattress was as hard as a rock and we left after 10 hours, didn’t even want to shower there. The only upside was the check on process was easy and the workers were nice
Se hospedó 1 noche en mayo de 2021

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cracker
Se hospedó 1 noche en abril de 2021

6/10 Aceptable

Cliente verificado

Se hospedó 2 noches en abril de 2021

6/10 Aceptable

Karin

Le gustó: Servicio y personal
Se hospedó 3 noches en octubre de 2019

10/10 Excelente

Johanna

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Highly recommended!
Very nice hostel, great location, cool backyard and supernice staff!
Se hospedó 1 noche en octubre de 2019

2/10 Terrible

Cliente verificado

One of your staff was very rude and nasty when talking asking her a simple question she would be off topic and rude. Didn't end up coming to the property requested for my money back and nothing happened up to now.
Se hospedó 13 noches en junio de 2019

4/10 Malo

Didier

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en junio de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en mayo de 2019

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
まぁまぁ。値段のわりに。
宿泊代が安くて泊まろうとしたら、サービス料が同じぐらいとられて、意味がなかった。水回りが汚かった。部屋は静かだったが二段ベットの階段がなく不便であった。
Se hospedó 1 noche en junio de 2018
Respuesta de reno, el 29 jun. 2018
Thank you for your feedback, I am not sure about the water comment but will investigate. And we have ordered new steps for those beds. Thank you

4/10 Malo

Cliente verificado

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en mayo de 2018
Respuesta de reno, el 2 jul. 2018
Thank you for your response, we are always looking where to improve things for our guests.

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza y servicio y personal
町から少し離れたバッパー
近くの町まで歩いて10分くらいです シャワーの圧はよかったですが部屋があまり綺麗ではないです。 ロッカーはありました。
Se hospedó 5 noches en mayo de 2018
Respuesta de reno, el 1 jun. 2018
ご理解いただきありがとうございます、私たちは継続的にお客様の滞在を改善するための分野を見て、ベッドは私たちの次の項目は、プライバシーを追加 Thank you for your respones we will take some action

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza y comodidad de las habitaciones
Booked two dorm beds for my girlfriend and myself and when we got there we were upgraded for free to our own double room with private bathroom. WiFi basically does not work.
Respuesta de reno, el 23 abr. 2018
Thank you for choosing our hostel for your stay, we have just received an upgrade to our WIFI, sorry it wasn't done during your visit with us.

6/10 Aceptable

doug, NSW

Le gustó: Servicio y personal
Older hostel close to town
The hollow frog... Is an old property with friendly staff. Not the flashiest option but clean and free breakfast was good. Plenty of wifi and a great pool. Relaxed crowd and quiet at night.
Se hospedó 1 noche en marzo de 2018
Respuesta de Reno10, el 5 abr. 2018
Thanks, Doud, I hope you enjoyed your stay with us

4/10 Malo

Sue

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Not the best
The only good thing I can say about this hostel is that they have lockable cupboards in the rooms and the aircon works, if you want a place for a night or two it's ok
Se hospedó 4 noches en octubre de 2017

2/10 Terrible

clancy, dublin

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
nasty nasty nasty
this place absolutely stinks. its so nasty. not the type of smell you can ignore inside of the dorm room!!! and outside it smells like rotting flesh. odd atmosphere with people hanging around drinking from 9am until... well the next morning. only positive is the night staff are lovely. you couldn't pay me to stay here again
Se hospedó 1 noche en agosto de 2017
Hi Clancy, sorry you were not happy at your time of stay, I understand that some other backpackers were in party mode and do apologise for that. I an extremely worried about the smells and will look into that further.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Loving the dry season; brief showers - free lagoon
Love the wooden slated bunks, who cares about the mattress? Plenty of free things to do in Darwin; beautiful weather. Pretty central; quiet pool side. Plenty of staff to keep the place clean.
Se hospedó 8 noches en julio de 2017
THANK YOU FOR THE NICE REMARKS , WE ARE ALWAYS TRYING TO IMPROVE IN AL AREAS OF THE HOSTEL

4/10 Malo

Jillian

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Terrible experience
It was terrible. Reception was closed at strange hours, so had to wait in the swimming area with all the bags. Then they insisted I hadn't paid when I had, and charged. Got the money back the next day, because apparently the person who recorded the payment didn't record it properly. Also very dirty. Went to a different backpacker (YHA) the moment the 3 day booking was finished here.
Se hospedó 3 noches en mayo de 2017
THANK YOU FOR YOUR REMARKS WE WILL ALWAYS TRY TO IMPROVE IN THESE AREAS

4/10 Malo

Linda, Seattle, Washington

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Budget hostel
Showers are dirty. I pulled a big hairball out of the drain on day 1 and on day 4 it was still in the corner of the shower. Mattresses are sitting outside on the sidewalk. My food went missing from the fridge. 2 "hot tubs" are not heated. Kitchen is closed at 9pm. Staff is very nice.
I pulled this hair ball out of the drain and 4 days later it was still in the corner of the shower
Respuesta de reno, el 25 jul. 2017
Thank you for your remarks, we have addressed these areas of concern and hope to see you again

8/10 Bueno

Inga, Los Angeles

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hostel, good location
Two negatives; their free wi-fi was very on/off (only worked part of the time), and you had to buy your own plate/cup/silverware; nothing provided in the kitchen (thus, eating the free breakfast was tricky without making the purchase). Apart from this, everything else was good; location, cleanliness, the pool, plenty of space in the rooms, nice common areas.

2/10 Terrible

Simo

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Most horrible hostel l have seen
Many longterm inhabitants. The staff was very nice, even allowing native people to stay. Sometimes very noisy with doors banging and loud shouting. The swimmingpool was the only positive thing. Cannot recommend to international guests.

6/10 Aceptable

Cliente verificado

まあまあ
フリーWiFiに制限があるのがちょっと不便だった。 ヨーロッパからの人が多くて、アジア人は少なめ。ワイワイするのが好きな人には交流できていいかもしれない。

10/10 Excelente

CHIHARU

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
とてもいいバッパー
CBDからは少しだけ離れてるけど歩いて行ける距離出会った。朝食はトースト、コーンレークが数種類ありfreeの割にはすごく良かった。部屋のコンセントが少ないため少し不便だった。スタッフはほとんどの人がフレンドリーであった。Wi-Fiは通じずらい。
Respuesta de General Manager, el 11 oct. 2016
非常感谢您的意见，并希望你的时间与我们是难忘的

6/10 Aceptable

Bronwyn, Sydney AU

Le gustó: Limpieza y servicio y personal
This hostel is a cheap, afordable option for staying in Darwin for a short term stay. Breakfast is supplied each morning.
Respuesta de reno, el 11 oct. 2016
Thank you Bronwyn

8/10 Bueno

Lynnette, Tauranga New zealand

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Service
This backpacker had changed hands since we made the booking. The new owner had made many changes and our ensuite double room was no longer possible. However, the owner bent over backwards to accomodate us in another revamped double room and although we no longer got an ensuite the bathroom facilities nearby were fine. In order to make up for the change we had to make, the owher compensated us with fresh towels, some special goodies in the fridge and an extra late (in fact anytime) checkout the next day.We were very impressed with the service and help we received and would recommend this backpacker to others as a good place to stay close to Darwin city.
Respuesta de General Manager, el 11 oct. 2016
Thank you very much for your stay in our Hostel, we strive to ensure that our guests get a pleasant stay and a happy one to meet their requests, I was more that happy to serve you and go the extra mile to see that you were looked after.

8/10 Bueno

Cliente verificado

Le gustó: Comodidad de las habitaciones
落ちつくバッパー
賑やかな通りからは離れてるケド他のバッパーに比べて静かで長期滞在にはおすすめ☆部屋にトイレ、シャワーもついてて便利、朝食付きでコーヒーが毎朝飲めたので良かった。目の前の公園があるのもまったりできて良い
Respuesta de General Manager, el 11 oct. 2016
感谢您对我们的友好话，我们总是试图改善在所有地区的未来客人，再次感谢

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Respuesta de General Manager, el 11 oct. 2016
Thank you for your positive feedback from your stay with us

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Respuesta de General Manager, el 11 oct. 2016
Thank you

2/10 Terrible

Ellie, Darwin

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Terrible, do not stay here!
Unfortunately, this hostel was the worst that I have ever stayed in. People were drunk and unruly during daylight hours, and throughout the night. The room was not clean, and the bathroom was disgusting. I stayed on a top bunk and as I got up to get on the bed, the guard rail fell off! I paid for 3 nights, but only stayed one. It is one of the few times I've ever felt really unsafe in a hostel. There are many other reputable hostels in Darwin - don't stay here!
Respuesta de reno, el 11 oct. 2016
Thank you for your comments, I am sorry that your visit happened at the same timing of lots of changes including staff, I can assure you since my return from leave many of these issues were addressed, Manager

6/10 Aceptable

vassilios, eastwood

stop gap
for the 8 hours i stayed it was sleep and coffee
Respuesta de General Manager, el 11 oct. 2016
Thank you for your response