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Opiniones de La Quinta Inn by Wyndham Davenport & Conference Center

3 out of 5

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 342 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 337 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 155 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 94 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 73 de 1001 opiniones" "

7.8/10

Limpieza

8.2/10

Servicio y personal

7.4/10

Servicios

7.6/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Jorge

Le gustó: Limpieza y servicio y personal
There were no sausages for breakfast.
Se hospedó 3 noches en mayo de 2024
Respuesta de GM, el 14 may. 2024
Dear Jorge, Thank you for taking the time to share your experience. We're sorry to hear that our breakfast didn't meet your expectations due to the lack of sausages. Your feedback is invaluable and we will certainly consider this while planning our future breakfast menus. We hope to have the opportunity to serve you better in the future. Warm regards,Hotel Management

8/10 Bueno

Jaime, Longmont

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Instalaciones pequeñas, pero cómodas
Se hospedó 1 noche en agosto de 2023
Respuesta de GM, el 22 ago. 2023
Dear Jaime, Thank you for choosing La Quinta Inn by Wyndham Davenport & Conference Center. We appreciate your positive feedback! While our facilities may be cozy, we strive to provide exceptional comfort during your stay. We hope our small but comfortable accommodations made your visit enjoyable. Your satisfaction means the world to us, and we can't wait to welcome you back for another amazing experience. Warm regards, La Quinta Inn team.

8/10 Bueno

Victor

Se hospedó 3 noches en octubre de 2021

10/10 Excelente

Quintisa

No le gustó: Servicio y personal
Overall, an okay place. Hot breakfast wasn't available.
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 22 may. 2024
Dear Quintisa,We appreciate your feedback and are pleased to hear your stay was satisfactory. We apologize for the inconvenience regarding the hot breakfast. We strive to provide the best services and your comments will help us improve. We hope to welcome you again soon for an even better experience.Warm regards,Hotel Management

2/10 Terrible

Chikako

Le gustó: Servicios
No le gustó: Limpieza y servicio y personal
Concierge said the room number out loud when checking in, which made me feel unsafe if someone had overheard. Also the walls were thin so it was noisy at night. The shower head was attached by a suction and fell off during my shower. There were other people’s hairs on the bedding when I got there.
Se hospedó 1 noche en mayo de 2024
Respuesta de GM, el 20 may. 2024
Dear Chikako, We sincerely apologize for the discomfort you experienced during your stay. Your safety and satisfaction are our top priorities and we regret that we fell short. We are taking your feedback seriously and will review our check-in process and housekeeping standards. We hope for another opportunity to serve you better in the future.Warm regards,Hotel Management

4/10 Malo

Alicia

Viaje en grupo
No le gustó: Servicios
Pet pricing is quite ridiculous $25 per night per dog. When we wanted to wash clothes the dryer was broken. Just a very mediocre stay especially when paying over $500 between the room and pet fees
Se hospedó 3 noches en mayo de 2024
Respuesta de GM, el 17 may. 2024
Dear Alicia, We're sorry to hear about your recent experience at our hotel. We understand your concern about the pet fees and we're exploring options to make it more affordable for our pet-loving guests. We apologize for the inconvenience with the dryer. Your feedback is valuable to us and we'll use it to enhance our services. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,Hotel Management

6/10 Aceptable

adele

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Breakfast isn't good.
Se hospedó 1 noche en mayo de 2024
Respuesta de GM, el 17 may. 2024
Dear Adele, Thank you for taking the time to share your feedback. We're sorry to hear that our breakfast didn't meet your expectations. We strive to provide a wide variety of options to cater to all our guests' tastes. Your comments are valuable and will be considered as we continuously work to enhance our offerings. We hope to welcome you back in the future for a more enjoyable experience.Warm regards,Hotel Management

8/10 Bueno

Magda

Viaje familiar
Le gustó: Condiciones de la propiedad
Good
Se hospedó 3 noches en mayo de 2024
Respuesta de GM, el 8 may. 2024
Dear Magda, Thank you for taking the time to review our hotel. We're glad to hear that you had a good experience with us. Your feedback is invaluable in our continuous endeavor to enhance our services. We hope to have the pleasure of welcoming you back in the near future for an even better experience. Warm regards,Hotel Management

10/10 Excelente

Tammy

Viaje familiar
Le gustó: Servicio y personal
I would stay there again. Breakfast was good and the rooms were nice.
Se hospedó 2 noches en mayo de 2024
Respuesta de GM, el 7 may. 2024
Dear Tammy,We're thrilled to hear that you enjoyed your stay with us and appreciated our delicious breakfast and comfortable rooms. Your kind words are a testament to our commitment to providing a memorable experience for our guests. We eagerly look forward to welcoming you back for another wonderful stay. Thank you for choosing us!Warm regards,Hotel Management

2/10 Terrible

Anqunika

Viaje de negocios
No le gustó: Limpieza y servicio y personal
Room had moldy smell. Ceiling paint chipping onto the mattress. Make sure this is the last option for your travels
Se hospedó 1 noche en mayo de 2024
Respuesta de GM, el 6 may. 2024
Dear Anqunika, We sincerely regret to hear about the issues you encountered during your stay. Your comfort and satisfaction are our utmost priorities. Your feedback is valuable to us and we assure you that we will address these concerns promptly. Please accept our apologies and we hope you will consider giving us another chance to deliver a better experience.Warm regards,Hotel Management

8/10 Bueno

Mindy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Needs updating inside and outside
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 3 may. 2024
Dear Mindy,Thank you for your valuable feedback and for choosing our hotel for your stay. We acknowledge your comments about the need for updates, and want to assure you that we are continually working on improvements to enhance our guest experience. We hope to welcome you back soon to showcase our progress.Warm regards,Hotel Management

8/10 Bueno

Chris, Ottumwa

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bed, pillow, bathroom, shower were great Clean and maintained. Good sleep. Good price. I stay here often!
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 3 may. 2024
Dear Chris,Thank you for sharing your positive experience at our hotel. We're thrilled to hear that you enjoyed our comfortable amenities and found great value in your stay. Your continued patronage is much appreciated, and we look forward to welcoming you back soon for another pleasant stay.Warm regards,Hotel Management

6/10 Aceptable

Trey

Se hospedó 2 noches en abril de 2024
Respuesta de GM, el 3 may. 2024
Dear Trey,Thank you for taking the time to rate us. We're sorry we didn't meet your full expectations and we would love to hear more about your experience. Your feedback is valuable in helping us improve and deliver a 5-star experience on your next visit. We hope to welcome you back soon.Best Regards,Hotel Management

10/10 Excelente

Clint

Le gustó: Limpieza y servicio y personal
Quiet Reasonable price
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 2 may. 2024
Dear Clint,Thank you for your fantastic 5-star review! We're delighted to hear you enjoyed the tranquility of our hotel and found our pricing reasonable. We strive to offer our guests a peaceful retreat with excellent value. Your feedback is appreciated and we look forward to welcoming you back soon!Warm regards,Hotel Management

4/10 Malo

Nicolle, Lincoln

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The first room we were in had a pile of crumbs on the fold-out couch. The next room was clean but had no bedding for the fold-out. The breakfast was fine but nobody knew how to get the juice dispenser to work. The staff did their best to improve our stay by Moving our rooms and getting us the bedding we needed.
Se hospedó 2 noches en abril de 2024
Respuesta de GM, el 2 may. 2024
Dear Nicolle,Thank you for sharing your experience with us. We're sorry to hear about the inconvenience you faced during your stay. Your feedback is invaluable, and we're using it to refine our services and ensure such issues are not repeated. We're glad our staff could assist you and hope to serve you better in the future. Thank you for choosing our hotel.Warm regards,Hotel Management

2/10 Terrible

Sam

Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 29 abr. 2024
Dear Sam,Thank you for your rating. We're sorry to see we didn't meet your expectations this time. We appreciate all feedback and would love to hear more about your experience, so we can strive to make improvements. Please feel free to share your thoughts with us, as your satisfaction is our priority. We hope to have the opportunity to welcome you back for a more enjoyable stay.Warm regards,Hotel Management

10/10 Excelente

Ismail

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great Hotel
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 26 abr. 2024
Dear Ismail, Thank you for your kind words and for giving us a perfect rating! We're thrilled to hear that you had a great experience at our hotel. We work hard to meet expectations like yours, and it's rewarding to know we hit the mark for you. We look forward to welcoming you back on your next visit! Warm regards,Hotel Management

2/10 Terrible

Sam

No le gustó: Condiciones de la propiedad
I stay there for 4 nights. I was initially placed directly opposite the laundry room therefore the washing of cloth and washing machine made too much noise so after 2 nights i asked if i could be move. 1 was moved to room 120. Whilst i spent my third night in room120 I felt some itchiness at night but thought nothing off it. On my 4th night i woke up after being bitten by something only to see a bed bug crawling on the bed. I picked it up with a tissue and took it to the gentleman at the front desk. At this point it was 4am and I quickly checked out. I am so unhappy about my situation.
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 22 abr. 2024
Dear Sam,We're truly sorry to hear about your experience. The comfort and satisfaction of our guests is our utmost priority. We deeply regret the inconvenience you experienced and assure you that your concerns are being addressed seriously. We hope for another opportunity to serve you better in the future.Warm regards,Hotel Management

10/10 Excelente

Dale

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice
Se hospedó 3 noches en diciembre de 2023
Respuesta de GM, el 17 abr. 2024
Dear Dale,Thank you for your 5-star review. We're thrilled to know you had a nice experience at our hotel. Your satisfaction is our top priority and your feedback helps us maintain the high standards we strive for. We look forward to making your next stay even more enjoyable.Warm regards,Hotel Management

8/10 Bueno

Randy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de GM, el 14 abr. 2024
Dear Randy,Thank you for taking the time to rate your stay at our hotel. We are pleased to see that you had a good experience. We'd love to hear more about your stay and how we might improve. We are always striving for excellence and your feedback is valuable to us. We hope to welcome you back soon for an even better experience.Warm regards,Hotel Management

4/10 Malo

Jasmine

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff seem to hate their job especially the lady who works third shift very rude & disrespectful I would never stay here again just because of her nasty attitude
Se hospedó 7 noches en marzo de 2024
Respuesta de GM, el 9 abr. 2024
Dear Jasmine,We deeply regret to hear of your experience and sincerely apologize for any discomfort caused. We strive to create a welcoming environment for our guests and your feedback is crucial for us to improve. Please rest assured that this matter will be addressed. We hope for an opportunity to serve you better in the future.Warm regards,Hotel Management

4/10 Malo

Erica

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Very dirty and outdated. Shower didnt work properly, towels were thin and raggedy.
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 8 abr. 2024
Dear Erica,We're truly sorry to hear about your experience at our hotel. Your feedback is crucial to us and we assure you that the situation you described is not typical. We're looking into the issues you've mentioned and will address them accordingly. We hope for another chance to provide a better experience.Warm regards,Hotel Management

8/10 Bueno

Kim

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 3 abr. 2024
Dear Kim,Thank you for choosing our hotel and for leaving a 4-star rating. We are pleased to know that you enjoyed your stay. We'd love to hear more about your experience so we can continue to provide excellent service. Looking forward to welcoming you back on your next visit.Warm regards,Hotel Management

4/10 Malo

Amanda, San Antonio

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Although housed in a clean enough building, this is an unfortunate specimen that LaQuinta should be ashamed to have carry their brand. Perhaps the manager should be reminded that they are no longer the RA at the community college frat house? The staff is ambivalent at best, coarse and inappropriate at worst. Our time was wasted while the desk attendant waxed poetic about MMA fighting, our requests that the room meet standard specifications were ignored by the same employee and the expectation that there should be coffee available in the room or at least on the breakfast bar was clearly an egregious sin in the mind of the individual in charge of such things. The guests bellowing drunkenly until the wee hours of the morning may not have been in the control of the hotel, but we will never know as there was certainly no attempt to curtail this activity. The housekeeping carts and staff that began their excellent imitation of a freight train making a sudden stop on rough tracks mere minutes after the revelry subsided, however, was in the control of the staff and therefore more frustrating. A hotel in Iowa with no blankets on the bed, no chair in the room, and no indication of “Iowa-nice” being a concept they’ve even heard of clearly should not be representing a major national brand and I hope for the sake of LaQuinta’s future financial security they are able to get it under control. In the meantime, please save yourself a headache and consider upgrading to Motel 6.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 25 mar. 2024
Dear Amanda, We sincerely apologize for your recent experience. Your feedback is crucial for us to understand where we need improvements. We regret not meeting your expectations and assure you that your concerns have been addressed internally. We hope for another opportunity to provide a better experience. Thank you for your feedback.Warm regards,Hotel Management

10/10 Excelente

Amy, Kellogg

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 25 mar. 2024
Dear Amy,Thank you for your five-star rating! We're thrilled to know that you enjoyed your stay with us. Our team strives to provide the best experience to all our guests, and your rating tells us we're on the right track. We hope to welcome you back in the future for another fantastic stay.Warm regards,Hotel Management

8/10 Bueno

Lena

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room size was big, living area separate from bedroom. Dislike as I walked in hotel lobby smelled like pot after we were told “ no smoking allowed”. I wish that included all smoking
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 25 mar. 2024
Dear Lena, Thank you for taking the time to share your experience at our hotel. We're thrilled to hear you appreciated the spaciousness of our rooms. We apologize if the lobby smell caused any discomfort. Your feedback is valuable and will be taken into account as we continuously strive to enhance our guest experience. We hope to welcome you back in the future for an even better stay.Warm regards,Hotel Management

8/10 Bueno

Carrie

Le gustó: Limpieza, servicio y personal, servicios
It was convenient to where we needed to go. There were a couple things that could have been updated in the room but otherwise a nice place.
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 8 mar. 2024
Dear Carrie,Thank you for your feedback. We're glad to hear that our location was convenient for your needs. Your suggestions for room updates have been noted and will certainly be considered for future improvements. We are committed to providing a comfortable and enjoyable stay for all our guests. We look forward to welcoming you back to our hotel soon.Warm regards,Hotel Management

8/10 Bueno

kim

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean, good breakfast options. Would stay here again
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 1 mar. 2024
Dear Kim,Thank you so much for taking the time to share your experience at our hotel. We're thrilled to hear you enjoyed our cleanliness standards and breakfast options. It truly warms our hearts to know we'll be your choice again in the future. Looking forward to welcoming you back soon. Warm regards,Hotel Management

4/10 Malo

Richard

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios
The staff was unpleasant and close to rude to some customers. When a few customers asked for more towels they were told they were out despite the hotel being nearly empty. There was an open sanitary pad found floating in the pool. We were told hey had no more blankets or extra pillows. The staff on duty appeared to have no clue as to what is going on or how to handle simple requests such as the described towels, blankets, or pillows.
Se hospedó 3 noches en febrero de 2024
Respuesta de GM, el 27 feb. 2024
Dear Richard, We're deeply sorry for your recent experience at our hotel and regret that we didn't meet your expectations. Your feedback is invaluable to us and we assure you that we're taking steps to improve our services. We sincerely apologize for any discomfort caused and hope to have another chance to provide you with a better stay in the future. Warm regards,Hotel Management

6/10 Aceptable

Rebecca

Viaje con mascota, Viaje familiar
For the price of the room, I wasnt surprised by the condition of it. Our shower had hair on the walls. There were only 2 bath towels in the room. The comforters are white, which were pretty, but they had stains on them. The lady who checked us in was extremely helpful and nice.
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 20 feb. 2024
Dear Rebecca, Thank you for your feedback. We apologize for the inconvenience you experienced. Your observations help us improve our services. We're pleased to hear our staff made a positive impression. Rest assured, we're addressing cleanliness issues diligently to ensure a better experience for our guests. We hope to have another opportunity to serve you better in the future.Warm regards,Hotel Management

2/10 Terrible

Jarrard

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The bathroom was dirty, my wife had to wipe down the toilet before she could pee. There was pubic hair in the shower, hair in the sink, the mirrors were filthy. I went and got cleaning supplies to wipe things down.
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 19 feb. 2024
Dear Jarrard,We sincerely apologize for the inconvenience experienced during your stay. We understand that cleanliness is paramount, and we're sorry we failed to meet your expectations. Your feedback is invaluable, and we will use it to reinforce our cleaning protocols to ensure this doesn't happen again. We hope you'll give us another chance to provide you with the high-quality experience you deserve.Warm regards,Hotel Management

10/10 Excelente

Daniel

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Affordable
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 19 feb. 2024
Dear Daniel,We're thrilled to learn that you found our hotel to be affordable! Our team works tirelessly to provide excellent service without compromising on value. Thank you for choosing to stay with us and for sharing your experience. We hope to welcome you back again soon for another memorable stay.Warm regards,Hotel Management

6/10 Aceptable

Sharon, St Louis

Viaje en pareja
No le gustó: Servicios
Very bad breakfast
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 6 feb. 2024
Dear Sharon,Thank you for sharing your experience with us. We're genuinely sorry to hear that our breakfast did not meet your expectations. We are always striving to enhance our offerings and your feedback is invaluable in this process. We hope you will give us another chance to impress you with the improvements we make based on your input. We look forward to welcoming you back soon.Warm regards,Hotel Management

10/10 Excelente

Tina

Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 6 feb. 2024
Dear Tina,Thank you for choosing our hotel and taking the time to rate us with a perfect 10/10! We are delighted to hear that you had a wonderful experience during your stay. Your satisfaction is our top priority, and we are thrilled to have met your expectations. We look forward to welcoming you back for another exceptional stay in the future.Warm regards,Hotel Management

4/10 Malo

Ronald

Le gustó: Limpieza
Con artist
The stay was ok. My room was clean. The issue I am having was being charged extra for a room. They double charged me for a room, and still fighting to get refund. Will never visit again.
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 1 feb. 2024
Dear Ronald,We sincerely apologize for any inconvenience caused during your stay. We greatly value your feedback and take the matter seriously. We assure you that our team is looking into this situation to ensure it is resolved appropriately. We hope you give us another chance to offer you an improved experience.

6/10 Aceptable

Stephanie

Viaje familiar
No le gustó: Condiciones de la propiedad
Was dirty right by the doors. Cigarette butts and dog poop were right in the doorway. The outside door slammed shut very loudly.
Se hospedó 3 noches en enero de 2024
Respuesta de GM, el 30 ene. 2024
Dear Stephanie,Thank you for your feedback. We deeply apologize for the unpleasant experience at our hotel. Please know, cleanliness and tranquility are our top priorities, and we're disappointed to hear we did not meet your expectations. We've noted your concerns and will work diligently to rectify these issues. We hope you'll consider staying with us again for a more enjoyable stay. Thank you for choosing our hotel.Warm regards,Hotel Management

8/10 Bueno

Shahnam

Se hospedó 2 noches en enero de 2024
Respuesta de GM, el 31 ene. 2024
Dear Shahnam,Thank you for choosing our hotel. We're delighted to hear that you enjoyed your stay. We constantly strive to provide an exceptional experience for our guests and your feedback is invaluable in this endeavor. We hope to welcome you back in the near future for an even better stay.Warm regards,Hotel Management

10/10 Excelente

Rennee

Viaje familiar
Le gustó: Servicios
Good clean property, staff are very friendly and great rate
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 28 ene. 2024
Dear Rennee,Thank you for your delightful review! We're thrilled to hear that you appreciated our friendly staff and clean property. Your kind words mean the world to us and we're delighted to know that you had a great experience. We strive to provide the best for our guests at a great rate. We look forward to welcoming you back soon!Warm regards,Hotel Management

6/10 Aceptable

Timothy

Se hospedó 3 noches en enero de 2024
Respuesta de GM, el 24 ene. 2024
Dear Timothy,Thank you for taking the time to provide your feedback. We appreciate your rating and would love to hear more about your experience to better understand how we can enhance it. Your satisfaction is our priority, and we strive to exceed expectations. Please feel free to share any specific details or suggestions you may have. We value your input and look forward to the opportunity to serve you better in the future.Warm regards,Hotel Management

6/10 Aceptable

Vicki

Viaje en grupo
Le gustó: Servicio y personal y servicios
The hotel has a great location in a great area. However, the rooms were very worn down, the parking lot was hardly plowed - and the sidewalks were not shoveled. Since is snowed alot recently, this made it messy getting around the parking lot. Also, the breakfasts were not very good. The pancake maker wasn't working and the bacon was a clumped up mess.
Se hospedó 4 noches en enero de 2024
Respuesta de GM, el 23 ene. 2024
Dear Vicki,Thank you for sharing your feedback. We appreciate your kind words about our location, but we're disappointed to hear about the issues you encountered. Please accept our apologies for the inconvenience caused by the condition of the rooms, parking lot, and breakfast. We'll address these concerns with our team to ensure improvements. We hope to have the opportunity to provide you with a more satisfactory experience in the future.Warm regards,Hotel Management

6/10 Aceptable

Tameka

Viaje familiar
Le gustó: Limpieza
Nice and comfy
Our stay was pleasant. The towels were a bit worn but the beds were really comfortable. The front dest staff were friendly and helpful.
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 23 ene. 2024
Dear Tameka,Thank you for choosing to stay with us and for taking the time to share your experience. We're delighted to hear that your overall stay was pleasant and that you found our beds comfortable. We appreciate your feedback regarding the towels and will address it with our team. It's great to know that our front desk staff provided friendly and helpful service. We look forward to welcoming you back for another enjoyable stay.Warm regards,Hotel Management

4/10 Malo

Laurie

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
The breakfast was not very well stocked. There was no sausage or bacon, the eggs were tasteless and dry, only one choice of packaged oatmeal, no bananas, as we sat in the seating area nobody came to check on the foods, granted the weather was horrible and not many people, but come on you can keep an eye on the food.
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 11 ene. 2024
Dear Laurie,Thank you for providing your valuable feedback regarding your breakfast experience. We sincerely apologize for any inconvenience caused. Your comments are important to us, and we will address this with our team to ensure improvements in food quality, variety, and service. We appreciate your understanding and hope to have the opportunity to provide you with a better dining experience on your next visit.Warm regards,Hotel Management

8/10 Bueno

Laura

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Decent stay for the price
The property itself is dated, but the room was clean, bed comfy, good water pressure for the shower. Breakfast left a lot to be desired but fortunately there was a Starbucks down the street.
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 8 ene. 2024
Dear Laura,Thank you for taking the time to share your experience. We're pleased to hear that you found the room clean, bed comfy, and the shower satisfactory. However, we apologize for any shortcomings with the breakfast. Your feedback is important to us, and we'll use it to enhance our offerings. We hope to have the opportunity to welcome you back and provide an even better stay.Warm regards,Hotel Management

8/10 Bueno

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 8 ene. 2024
Dear Robert,Thank you for choosing to stay with us and for taking the time to provide your feedback. We appreciate your positive rating. If there are any specific areas you feel we could improve upon to earn a perfect score next time, please let us know. We look forward to welcoming you back for an even better experience.Warm regards,Hotel Management

8/10 Bueno

Jack

Le gustó: Limpieza, servicio y personal, servicios
Courteous staff quiet.
Se hospedó 2 noches en enero de 2024
Respuesta de GM, el 10 ene. 2024
Dear Jack,Thank you for sharing your positive experience with us! We're delighted to hear that our staff's courtesy and the peaceful atmosphere added to your satisfaction. Your feedback is greatly appreciated, and we look forward to welcoming you back for another quiet and pleasant stay.Warm regards,Hotel Management

4/10 Malo

Andrea

Le gustó: Servicio y personal
No le gustó: Comodidad de las habitaciones
Ok for a quick stay
Staff was great and very friendly. Room was pretty clean. There was no heat in the room. I checked in late and the room was cold and the heater didn’t turn on. So I just put warm socks and a sweatshirt on since it was late and went to bed. woke up freezing in the morning and decided to check out early. I noticed the lobby was cold and the front desk Gal was shivering when I got in, so maybe the whole building was having issues with heat . I stayed here twice in a week, it’s the halfway mark on my road trip. I left my pillow my first day and I called immediately after I checked out, and they said they would hold it for me until my second stay. When I got there for my second stay, they could not find the pillow. I understand it’s my fault for leaving it, but not sure why they told me they would keep it if they didn’t.
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 8 ene. 2024
Dear Andrea,Thank you for sharing your feedback, and we appreciate your compliments on our friendly staff. We apologize for the inconvenience you experienced with the heating in your room and the misplaced pillow. We will investigate these issues to ensure they are promptly addressed. Your comments are valuable in helping us improve, and we hope to have the opportunity to provide you with a better experience in the future.Warm regards,Hotel Management

8/10 Bueno

Curtis

Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 23 ene. 2024
Dear Curtis,Thank you for taking the time to share your feedback. We are delighted to see that you had a positive experience during your stay. Your satisfaction is our priority, and we appreciate your support. If there's anything specific you enjoyed or if you have suggestions for improvement, feel free to let us know. We look forward to welcoming you back for another great stay.Warm regards,Hotel Management

6/10 Aceptable

Quintisa

Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 21 ene. 2024
Dear Quintisa,Thank you for taking the time to share your feedback. We're genuinely concerned that your stay at our hotel did not fully meet your expectations. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We regret that we fell short this time. Your feedback is instrumental for us to find ways we can improve. We hope for an opportunity to welcome you back for an improved experience.Warm regards,Hotel Management

8/10 Bueno

Tone

This is good.
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 31 dic. 2023
Dear Tone,We're delighted to hear that you had a positive experience! If there's anything specific you enjoyed or if you have suggestions for improvement, please feel free to share. We appreciate your feedback and look forward to welcoming you back for another great stay.Warm regards,Hotel Management

2/10 Terrible

Andrew

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Would not recommend
We arrived and noticed the hotel appeared to be somewhat run down - but decided to stick it out. We got to our room and there was scratches on the door frame as if it had been forced open at some point. We pulled the pullout bed from the couch for the kids, there was trash all over the sheets and they had obviously not been changed from the last stay. I went to the front desk and requested fresh sheets…. When I pulled the soiled sheet off the bed the mattress had several deep stains on it. As I was gathering my children up to leave the room to get something to eat we found an exposed razor blade on the counter with a trace amount of white substance on it. At that point we decided we were not going to stay - my husband went to the front desk to explain the situation as I gathered our kids and stuff out to the car. The front desk employee was polite and understanding of the situation and checked us out with no issue - and told my husband she would cancel our reservation and issue a refund. She did offer an explanation for the razor blade and stated that there maintenance man had been doing some re- caulking in the room. We left and got a different hotel for the night - this morning we woke up and had charges for our stay at this hotel that was supposed to be canceled/refunded.
Razor blade
Mattress under the soiled sheets
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 27 dic. 2023
Dear Andrew,We sincerely apologize for the experience you had during your stay. This is not the standard we aim to uphold. We appreciate your understanding at the front desk, and we're investigating the billing issue to ensure a prompt resolution. Your feedback is invaluable, and we'll take immediate action to address the concerns raised. Thank you for bringing this to our attention.Kind regards,Hotel Management