Dear Picha, We thank you for your recent stay and for posting your review. We are glad that, overall, you were pleased with your visit. We are a non-smoking hotel, yet we do provide designated smoking areas for guests outside the building. We take these incidents seriously and thank you for bringing this to our attention. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit our city. Sincerely, Hotel Management

Carlos, thanks for the nice feedback. We are happy to know our location was convenient for your needs and that you had a comfortable stay with us. It was good to have you here, and we look forward to seeing you again soon. Sincerely, Hotel Management

Dear Susan, Thank you for staying with us. We are delighted to read that you enjoyed your visit and that the services met your expectations. We look forward to your next visit soon at Extended Stay America.Sincerely,Hotel Management

Dear Grace, Thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the housekeeping issues you experienced. We have procedures in place so these situations do not occur. Therefore, we are very disappointed that we did not meet these expectations. We can absolutely do better, and we hope you will allow us to prove that to you in the future. Sincerely,Hotel Management

Dear Teresa, Thank you for being our guest and sharing your feedback. We appreciate your compliments on our staff. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smoke smell that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management

Dear Derrick, We value you as our guest and appreciate your taking the time to review our hotel. We are happy you enjoyed your overall stay with us. We receive many positive comments regarding our fully equipped kitchens with full-size refrigerators, including ice trays for your convenience. Therefore, we do not have ice machines on our property, and we hope you will accept our apologies for any inconvenience this has caused you. Thank you again for being our guest and for your feedback. We wish you all the best with your travels!Sincerely,Hotel Management

Dear Tim, Thank you for choosing us. It is nice to know you had a good stay and were pleased with the friendly staff. We would love to host your trip with us with a memorable experience again. Sincerely,Hotel Management

Dear Carlos, Thank you for choosing us. We are sorry for the frustrations caused on arrival. We regret the disappointment with the overall cleanliness issues not meeting the liking, and we have shared your remarks with the housekeeping team for further improvement. In response to your comments, we will instruct our team to double-check the process so this problem is never raised. Our front desk team is always there to attend to your needs. Please give us another opportunity to provide you with the seamless stay you deserve when staying with us.Sincerely,Hotel Management

Dear John, Thank you for choosing us. Although you had a satisfactory stay, we are sorry for not meeting your expectations with the breakfast choices while you were staying with us. Your experience could be better to read, and we will address this with the concerned team and find out what went wrong. Also, instruct our team to keep an eye on refilling the supplies. Our front desk team is working to help you with anything while you are our guest. Please allow us to instill a better impression upon you whenever you return to our area.Sincerely,Hotel Management

Dear Ruth, Thank you for choosing us and sharing your remarks. It is nice that you had a pleasant time with us. We aim to deliver a flawless hotel experience. However, we are sorry that the breakfast choices did not meet your expectations. We will share your remarks with the concerned individuals for improvement as we move ahead. Please allow us to improve this experience during your next visit.Sincerely,Hotel Management

Dear Luis, We apologize for the inconvenience you encountered upon arrival. We try our best to accommodate our guest's requests; however, there are times when we do not have the room available. We understand your frustration and regret disappointing you. Every member is committed to ensuring our guests have an excellent stay, but we regret this was not your experience. Please return; we hope to serve you and your family better on your future trips! Sincerely,Hotel Management

Dear China, It is disheartening to read about the issues you encountered during your stay. We strive to deliver a comfortable experience for each guest and follow the most rigorous standards regarding our suites' housekeeping and upkeep. Please accept our sincerest apologies for the oversights on this occasion. We hope this isolated instance will not prevent you from revisiting us in the future. We are wholly committed to regaining your trust and would welcome the opportunity to host you again in the future.Sincerely,Hotel Management

Dear barbara, Thank you for staying with us and reviewing your experience. We are delighted you liked the spacious room and comfortable bed. We do want to apologize for not providing the clean, spotless room you were expecting upon arrival. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management

Dear Sheldon, Thank you for choosing us. Our mission is always to provide a comfortable hotel experience to all our guests. However, we apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of flawless accommodation. Our housekeeping team is at work to check the areas you mentioned. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management

Dear Ed Matthew, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Stephanie, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to recheck the rooms before delivery. Further, we regret that our breakfast choices were not meeting your expectations, and we will share them with the team for improvement. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Jason, We genuinely appreciate your detailed feedback and are pleased you enjoyed most aspects of our hotel. It's gratifying to know that you appreciated our clean accommodations and convenient amenities. However, we apologize for the issues you encountered during your stay, including the lack of attention from our staff and cleanliness concerns in the hallways. We regret any inconvenience these issues may have caused. Your feedback is invaluable to us as we continuously strive to improve our guests' satisfaction. We hope that you'll consider giving us another opportunity to welcome you back and exceed your expectations in the future. Sincerely,Hotel Management

Dear Brittany, Thank you for choosing Extended Stay America and for appreciating our easy check-in. We are happy you enjoyed your visit and had a wonderful time in your clean, comfortable suite. Our friendly and helpful staff left a remarkable thought, which is excellent to know. Please visit again the next time you are in the city to enjoy our area and services. Sincerely,Hotel Management

Dear Ravi, Please accept our sincere apologies for the maintenance issues you experienced during your recent stay. We understand the value of seamless communication and maintaining a comfortable atmosphere. Therefore, we genuinely regret falling short in these aspects during your stay. We're committed to addressing these concerns and ensuring such lapses are not repeated. Thank you for bringing these matters to our attention, and we hope to regain your trust in the future. If you're willing to give us another chance, we'd love the opportunity to provide you with a much-improved stay. Sincerely,Hotel Management

Dear Ecclesiaste, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We understand that being informed of an overbooking situation and unable to stay with us is highly frustrating, and we deeply regret any distress caused. Please allow us to check with the team concerned to see what went wrong. In the meantime, please connect with the front desk team for assistance. We hope you will give us another opportunity and welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management

Dear Gary, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management

Dear Bill, Thank you for making Extended Stay America your home away from home! It is wonderful to read that we were able to provide you with an outstanding stay once again. It means a lot that you choose to stay with us over all of the other hotels in the area. We hope to see you again soon.Sincerely,Hotel Management

Dear Tony, Thank you for taking the time to share your review. We are disappointed to see your comments, as providing a positive guest experience is our top priority. Your feedback is incredibly important to us, and we sincerely apologize for not meeting your expectations. We hope to have the opportunity to welcome you back in the future and exceed your expectations.Sincerely,Hotel Management

Dear Melvin, Thank you for taking the time to share your comments. Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. We hope we have the opportunity to make it up to you on a future visit. Sincerely,Hotel Management

Dear Peggy, Thank you for your review. We regret to learn of the issues that impacted your stay. Our guests frequently bring personal items to use in their suites, so we provide complimentary hair dryers and toiletries upon request at the front desk. Also, we sincerely regret to learn about the maintenance issues you faced in your bathroom. We understand how this can impact the overall experience and assure you that we take such matters very seriously. We will address this appropriately to ensure our guests' comfort and satisfaction. Thank you for staying with us, and we hope to have you revisit so we can provide you with the flawless stay you deserve.Sincerely,Hotel Management

Dear Dale, Thank you for taking the time to share your feedback with us. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management

Dear Jason, We sincerely apologize for your unacceptable experience during your stay. Your feedback regarding the ongoing construction, elevator condition, internet service, and odor issues is deeply concerning. We understand the importance of providing our guests with a comfortable and enjoyable stay and regret that we fell short of meeting your expectations. We take your comments seriously and will address these issues promptly to ensure improvements are made. We apologize for any inconvenience caused and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Cathie, We apologize for the unacceptable conditions you encountered during your stay. Your feedback about the cleanliness, odor, and safety concerns with the smoke detector is deeply concerning. We take these matters seriously and will address them immediately with our team to ensure that our rooms meet the highest cleanliness and safety standards. Your comfort and well-being are our top priorities, and we regret that we fell short of meeting your expectations. Thank you for bringing these issues to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Melanie, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

Dear Wayne, Thank you for choosing our hotel on your recent visit to the area. Reviews like yours make all of our efforts worthwhile. Our associates work hard to ensure every guest has an exceptional stay; therefore, we are delighted to exceed your expectations. It is always a joy to see our guests excited about returning; we look forward to it. Thank you again, and safe travels.Sincerely,Hotel Management

Dear Dejvid, Thank you for posting a review of your recent visit to our hotel. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you better in the future. Thank you again for your candid feedback. We will work harder so your next stay is outstanding in every way. Until then, safe travels!Sincerely,Hotel Management