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Opiniones de Four Points by Sheraton Deadwood

3 out of 5
Four Points by Sheraton Deadwood
575 Main Street, Deadwood, SD

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 437 de 643 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 131 de 643 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 45 de 643 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 19 de 643 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 11 de 643 opiniones" "

9.6/10

Limpieza

9.0/10

Servicio y personal

9.0/10

Servicios

9.6/10

Condiciones de la propiedad

9.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Sandra

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente
Respuesta de Front Desk Manager, el 4 nov. 2023
Dear Sandra, thank you so much for taking the time to share your positive experience! We hope to see you the next time you are in Deadwood.

8/10 Bueno

Sarah, Missouri Valley

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice hotel. They charge $20 to park, but it's covered & quick access if you need your vehicle. The closet was pretty small, but we only stayed 1 night. Didn't need to hang much clothing. Bathroom was nice. Wish these hotels realized barn doors on the bathroom looks cute, but not functional for privacy! Nice to be able to walk to the local restaurants and bars and shopping instead of driving.
Se hospedó 1 noche en mayo de 2024
Respuesta de Assistant General Manager, el 22 may. 2024
Dear Sarah,Thank you so much for choosing to stay with us and taking the time to share your feedback. Hospitality is very important to us and we are happy to hear you enjoyed your stay! I will share this with the team to encourage them to always strive for providing excellent service. We hope you have a wonderful day and we hope to see you again in the future!

10/10 Excelente

Jeff, Casper

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All was good
Se hospedó 1 noche en mayo de 2024
Respuesta de Assistant General Manager, el 12 may. 2024
Dear Jeff,Thank you so much for choosing to stay with us and taking the time to share your feedback! Hospitality is very important to us and we are so happy to hear you enjoyed your stay. I will share this with the team to encourage them to always strive for providing excellent service. We hope you have a wonderful day and we hope to see you again in the future!

10/10 Excelente

Jo

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice and comfortable
Se hospedó 1 noche en mayo de 2024
Respuesta de Hunter- Assistant General Manager, el 8 may. 2024
I am so glad to hear you enjoyed your stay with us! Thank you for your feedback and we hope to welcome you again soon!

10/10 Excelente

Thomas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024
Respuesta de Front Desk Manager, el 7 may. 2024
Dear Thomas, Thank you so much for the positive feedback! We love to hear that our guests enjoyed their stay, and hope to see you again the next time you're in Deadwood.

10/10 Excelente

Sheila

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Helpful friendly staff!
Se hospedó 2 noches en mayo de 2024
Respuesta de Front Desk Manager, el 6 may. 2024
Dear Sheila, Thank you so much for the great feedback!

10/10 Excelente

Melissa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en abril de 2024
Respuesta de Assistant General Manager, el 2 may. 2024
Dear Melissa,Thank you so much for choosing to stay with us and taking the time to share your feedback. Hospitality is very important to us and we are so happy to hear you enjoyed your stay! I will share this with the team to encourage them to always strive for providing excellent service. We hope you have a wonderful day and we hope to see you again in the future!

8/10 Bueno

Laura

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean
Se hospedó 1 noche en abril de 2024
Respuesta de Front Desk Manager, el 30 abr. 2024
Dear Laura, Thank you so much for taking the time to share your feedback. We hope to see you the next time your in Deadwood!

10/10 Excelente

Trisha

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The rooms are clean and updated!
Se hospedó 1 noche en abril de 2024
Respuesta de Front Desk Manager, el 28 abr. 2024
Dear Trisha, We are so happy to hear that you enjoyed your stay!

10/10 Excelente

sharon, dickinson

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place to stay!
Se hospedó 1 noche en abril de 2024
Respuesta de Front Desk Manager, el 28 abr. 2024
Dear Sharon, Thank you so much for the kind words. We love to hear from happy guests!

10/10 Excelente

Dale

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We did not like the parking fee of $20. Ridiculous! Other casinos will give $20 in free play to compensate for this.
Se hospedó 1 noche en abril de 2024
Respuesta de Assistant General Manager, el 25 abr. 2024
Dear Dale, Thank you so much for choosing to stay with us and taking the time to share your feedback. Hospitality is very important to us and we are so happy to hear you enjoyed your stay. I will share this with the team to encourage them to always strive for providing excellent service. We hope you have a wonderful day and we hope to see you again in the future!

10/10 Excelente

George

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent property. Nice clean rooms. Beds were comfortable. Walkable to all locations. Fun time. Highly recommend.
Se hospedó 2 noches en abril de 2024
Respuesta de Front Desk Manager, el 20 abr. 2024
Dear George, I am so happy to hear how much you enjoyed your stay! It is always encouraging to get such positive feedback. We hope to see you the next time you're in Deadwood.

10/10 Excelente

Jeannie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very friendly and welcoming!
Se hospedó 2 noches en abril de 2024
Respuesta de Front Desk Manager, el 13 abr. 2024
Dear Jeannie,Thank you so much for the great feedback. We love to hear from happy guests!

10/10 Excelente

Wendy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had the BEST stay, rooms were clean,perfectly laid out and very comfortable. The staff was amazing and the reatraunt had the most amazing steak. Highly recommend staying here.
Se hospedó 2 noches en abril de 2024
Respuesta de Assistant General Manager, el 12 abr. 2024
Dear Wendy,Thank you for choosing to stay with us and taking the time to share your feedback. Hospitality is very important to us and we are happy to hear you enjoyed your stay! I will share this with the team to encourage them to always strive for providing excellent service. We hope you have a wonderful day and we hope to see you again in the future!

10/10 Excelente

Jamie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de Assistant General Manager, el 12 abr. 2024
Dear Jamie,Thank you for choosing to stay with us and taking the time to share your feedback. Hospitality is very important to us and we are happy to hear you enjoyed your stay! I will share this with the team to encourage them to always strive for providing excellent service. We hope you have a wonderful day and we hope to see you again in the future!

10/10 Excelente

Melisa M

Se hospedó 3 noches en marzo de 2024
Respuesta de Assistant General Manager, el 25 abr. 2024
Dear Melisa,Thank you so much for choosing to stay with us and taking the time to share your feedback. Hospitality is very important to us and we are so happy to hear you enjoyed your stay. I will share this with the team to encourage them to always strive for providing excellent service. We hope you have a wonderful day and we hope to see you again in the future!

10/10 Excelente

Corey, Windom

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice property
Se hospedó 4 noches en marzo de 2024
Respuesta de Ashly Front Office Manager at Courtyard, el 3 abr. 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay at our Courtyard property. Providing a pleasant and comfortable experience for our guests is always our top priority, and we're delighted that you found our property to be nice. We hope to have the pleasure of welcoming you back again in the future.

8/10 Bueno

Erika

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room was clean & spacious.
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk Manager, el 30 mar. 2024
Dear Erika, Thank you for the great feedback!

8/10 Bueno

Cody

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Assistant General Manager, el 29 mar. 2024
Dear Cody,Thank you so much for choosing to stay with us and taking the time to share your feedback. Hospitality is very important to us and we are so happy to hear you enjoyed your stay. I will share this with the team to encourage them to always strive for providing excellent service. We hope you have a wonderful day and we hope to see you again in the future!

10/10 Excelente

Brenda, Gillette

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Parking situation not the best, but the staff helped me find a parking spot
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk Manager, el 18 mar. 2024
Dear Brenda, Thank you for sharing your feedback. It is true, Deadwood in general can be challenging when it comes to parking during big events. We hope you still had a great stay, and look forward to hosting you the next time you're in town.

8/10 Bueno

Steven

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Had a small billing problem but the manager took care of it no questions asked. Dining was under construction
Se hospedó 3 noches en marzo de 2024
Respuesta de Assistant General Manager, el 14 mar. 2024
Dear Steven,Thank you so much for choosing to stay with us and taking the time to share your feedback. We are happy to hear you enjoyed your stay, however, we would like to sincerely apologize we didn't meet all of your expectations. I will share this with the team to encourage them to always strive for providing excellent service. We hope you have a wonderful day and we hope to see you again in the future!

10/10 Excelente

Shanna

Se hospedó 2 noches en marzo de 2024
Respuesta de Assistant General Manager, el 31 mar. 2024
Dear Shanna,Thank you so much for choosing to stay with us and taking the time to share your feedback. I will share this with the team to encourage them to always strive for providing excellent service. We hope you have a wonderful day!

10/10 Excelente

Bruce

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Close to everything. It's a little loud in the rooms.
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk Manager, el 3 mar. 2024
Dear Bruce, Thank you so much for taking the time to share your feedback!

8/10 Bueno

Scott

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property was very nice, comfortable beds, clean room. Only complaint was parking. Establishment charges $20 per night for parking. The parking garage was full so we had to park a block away. The first parking lot attendant was very responsive and gave us rides to our vehicle. Upon checkout the parking attendant at that time was not good. Had to walk to retrieve our vehicle, did not help with our bags or even respond to us when we left. When you pay for parking on top of the normal rate I expected a little better.
Se hospedó 1 noche en marzo de 2024
Respuesta de Assistant General Manager, el 3 mar. 2024
Dear Scott,Thank you so much for choosing to stay with us and taking the time to share your feedback. Hospitality is very important to us and I would like to sincerely apologize we didn't meet your expectations. I will share this with the valet team to ensure these issues do not occur again. We do hope you have a wonderful day and we hope to see you again in the future!

10/10 Excelente

Nicole

Viaje en pareja
Le gustó: Limpieza y servicio y personal
very nice
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk Manager, el 2 mar. 2024
Dear Nicole, We are so happy to hear that you enjoyed your stay! Thank you for taking the time to share your experience. We hope to see you the next time you're in Deadwood.

10/10 Excelente

Randy A

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice place. Helpful and friendly desk.
Se hospedó 1 noche en febrero de 2024
Respuesta de Assistant General Manager, el 28 feb. 2024
Dear Randy A,Thank you so much for choosing to stay with us and taking the time to share your feedback! Hospitality is very important to us and we are so happy to hear you enjoyed your stay. We hope you have a great day and we hope to see you again!

10/10 Excelente

Emily

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Assistant General Manager, el 22 feb. 2024
Dear Emily,Thank you so much for choosing to stay with us and taking the time to share your feedback! Hospitality is very important to us and we are so happy to hear you enjoyed your stay! We hope you have a wonderful day and we hope to see you again in the future!

10/10 Excelente

Jason

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024
Respuesta de Front Desk Manager, el 21 feb. 2024
Dear Jason, Thank you so much for taking the time to share your positive feedback. We love to hear from happy guests! See you the next time you're in Deadwood...

4/10 Malo

Rick

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
the shower was not hot the floors are thin, could hear the people above us walking around
Se hospedó 2 noches en febrero de 2024
Respuesta de Front Desk Manager, el 19 feb. 2024
Dear RIck, We appreciate you taking the time to share your feedback. I'm sorry to hear that you did not have the best experience. These types of complaints are rare for us, but on occasion, it can happen that hot water will be temporarily exhausted, and to top it off with unusually loud neighbors is such a shame. I do hope that you will give us another chance the next time you are in Deadwood. I can assure you that your experience is not the norm, and we would love to have the opportunity to make your next visit a great one.

8/10 Bueno

Colan

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk Manager, el 19 feb. 2024
Dear Colan, Thank you so much for taking the time to share your positive feedback! We love to hear from happy guests, and it really helps us know how we're doing. We hope to see you the next time you're in Deadwood.

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Valet parking attendant and staff were very helpful
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk Manager, el 17 feb. 2024
Dear John, Thank you so much for the feedback! Our valet staff will love to hear that. They really care about their work and I will personally let them know that you appreciated their efforts. We all hope to see you the next time you're in Deadwood.

10/10 Excelente

Ravin

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk Manager, el 13 feb. 2024
Dear Ravin, Thank you so much for the great feedback! It's always nice to hear from happy guests and it really helps us know how we're doing. We hope to see you the next time you're in Deadwood.

10/10 Excelente

Bryan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We have stayed many times with you and will again in the future!! Have a great day!!
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk Manager, el 13 feb. 2024
Dear Bryan, Thank you so much for taking the time to share your positive feedback! We love to hear from happy guests and hope to see you the next time you're in Deadwood.

8/10 Bueno

Laure

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is great, but the highway noise was a bit loud early in the morning for sleeping in!
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk Manager, el 13 feb. 2024
Dear Laure, Thank you so much for taking the time to share your feedback! So sorry to hear the road noise was an issue. Please let us know the next time you're here and we will do our best to resolve that for you. We hope to see you the next time you're in Deadwood.

10/10 Excelente

Leesa

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Parking is $20 but very nice attendant who offered a golf cart ride to go places. Didn’t need because almost everything's is walkable. Quiet room. Fun activities on main floor. Enjoyed our stay and will be back.
Se hospedó 2 noches en febrero de 2024
Respuesta de Front Desk Manager, el 6 feb. 2024
Dear Leesa, Thank you so much for taking the time to share your positive feedback! We love to hear from happy guests, and it really helps us to know how we're doing. We hope to see you the next time you're in Deadwood.

10/10 Excelente

Kendra

Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk Manager, el 29 ene. 2024
Dear Kendra, Thank you so much for the excellent feedback! We love to hear from happy guests,

4/10 Malo

Laura

Se hospedó 2 noches en enero de 2024
Respuesta de Front Desk Manager, el 14 ene. 2024
Dear Laura, So sorry to hear you didn't enjoy your stay. We hope you will give us another chance the next time you're in Deadwood.

6/10 Aceptable

Lisa L

Se hospedó 3 noches en enero de 2024
Respuesta de Front Desk Manager, el 13 ene. 2024
Dear Lisa, Thank you for taking the time to share your feedback.

10/10 Excelente

Jasmin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved this hotel. It was perfect and so close to all the fun.
Respuesta de Front Desk Manager, el 13 feb. 2024
Dear Jasmin, Thank you so much for taking the time to share your positive feedback! We love to hear from happy guests and hope to see you the next time you're in Deadwood.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Assistant General Manager, el 11 ene. 2024
Thank you so much for choosing to stay with us and taking the time to share your feedback! Hospitality is very important to us and we are so happy to hear you enjoyed your stay! I will share this with the team to encourage them to always strive for providing excellent service. We hope you have a wonderful day and we hope to see you again in the future!

10/10 Excelente

Joseph, Katy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Assistant General Manager, el 11 ene. 2024
Dear Joseph,Thank you so much for choosing to stay with us and taking the time to share your feedback! Hospitality is very important to us and we are so happy to hear you enjoyed your stay! I will share this with the team to encourage them to always strive for providing excellent service. We hope you have a wonderful day and we hope to see you again in the future!

10/10 Excelente

Sandra

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Assistant General Manager, el 11 ene. 2024
Dear Sandra,Thank you so much for choosing to stay with us and taking the time to share your feedback! Hospitality is very important to us and we are so happy to hear you enjoyed your stay! I will share this with the team to encourage them to always strive for providing excellent service. We hope you have a wonderful day and we hope to see you again in the future!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk Manager, el 7 ene. 2024
Thank you so much for the great feedback!

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Assistant General Manager, el 11 ene. 2024
Thank you so much for choosing to stay with us and taking the time to share your feedback! Hospitality is very important to us and we are so happy to hear you enjoyed your stay! I will share this with the team to encourage them to always strive for providing excellent service. We hope you have a wonderful day and we hope to see you again in the future!

10/10 Excelente

Danielle

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023
Respuesta de Front Desk Manager, el 30 dic. 2023
Dear Danielle, Thanks for the positive feedback!

8/10 Bueno

Betsy, Casper

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
For this being a newer property the rooms are already showing wear.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Front Desk Manager, el 30 dic. 2023
Dear Betsy, Thanks for the feedback!

10/10 Excelente

Tracy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Assistant General Manager, el 29 dic. 2023
Dear Tracy,Thank you for choosing to stay with us and taking the time to share your feedback! Hospitality is very important to us and we are so happy to hear you enjoyed your stay! I will share this with the team to encourage them to always strive for providing excellent service. We hope you have a wonderful day and we hope to see you again in the future!

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfiest hotel beds!
Wonderful beds and clean place, nice staff. Highly recommend!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Assistant General Manager, el 29 dic. 2023
Thank you for choosing to stay with us and taking the time to share your feedback! Hospitality is very important to us and we are so happy to hear you enjoyed your stay! I will share this with the team to encourage them to always strive for providing excellent service. We hope you have a wonderful day and we hope to see you again in the future!

10/10 Excelente

Myers

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk Manager, el 27 dic. 2023
Dear Myers, Thanks so much for the great review. We're so glad you enjoyed your stay!

10/10 Excelente

Brandi

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice, clean and comfortable! Staff was friendly and breakfast was very good. Can’t wait to come back!
Se hospedó 3 noches en diciembre de 2023
Respuesta de Front Desk Manager, el 27 dic. 2023
Dear Brandi, Thanks so much for the great review. We always love to hear from happy guests, and we're so glad you enjoyed your stay!