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Opiniones de Country Inn & Suites by Radisson, Decatur, IL

2.5 out of 5
Country Inn & Suites by Radisson, Decatur, IL
5150 Hickory Point Frontage Rd, Decatur, IL

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 327 de 890 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 303 de 890 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 143 de 890 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 72 de 890 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 45 de 890 opiniones" "

8.2/10

Limpieza

8.6/10

Servicio y personal

7.2/10

Servicios

7.8/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Lynnette

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
I read some reviews before booking and decided to chance it. But I have to say, this hotel stay was the poorest quality hotel I have ever experienced. The bathroom tiles shifted underfoot, grout crumbling. MANY mars on the wall, broken furniture. The bed were clean and the sheets smelled good. The temperature was good. The place was quiet. However, this facility is supposed to be non-smoking. Every time we visited the bathroom, even at 3am, we smelled smoke, fresh smoke, from a cigarette. I won't be coming back here.
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Brian

Ok
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Rohit

Se hospedó 1 noche en mayo de 2024

4/10 Malo

Stephanie

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Mary

Viaje de negocios, Viaje en pareja
No le gustó: Servicios y condiciones de la propiedad
No hair dryer, no iron. I called the front desk. None were available. They would leave a message for the manager. The dresser drawer was missing a handle, burned out light in bathroom, NO hot water for showering. I let it run for 15 minutes. Barely warmed up. Mold in upper portion of shower. Only a dask chair and 2 beds. No other chair to sit on for 2 people in a room. Room only has a light at the door and 1 between the 2 beds. Air conditioning worked but extremely loud as it ran all night long. Drapes would not close completely to block out sun. I felt like the room was bare minimum.
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Michelle

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Property is run down. Carpet had stains in serval parts of the room. Poor lighting in the room. Bathroom walls were dirty. Shower fixtures were rusty. Several of the towels were no longer white anymore. Overall the rooms need to be renovated. Staff was really nice and the breakfast was tasty. Especially the home made biscuits and gravy.
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Adam

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Smelled bad
Se hospedó 1 noche en abril de 2024

4/10 Malo

carol

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Walls had patch spots not painted, bathroom was grungy, dusting needs done, could write your name.in the dust under the sink, pool area needs a face lift, elevator looks sketchy, front staff was not very pleasant at all. Beds were comfy! And the air freshener in the hallways smelled great! Needs a good spring clean and refresh around here!!
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

rise

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
I didn't have hot water in my room. We got there late, and i didn't realize it until we were settled in. No hot water in the sink when i got ready for bed. No hot water for shower the next morning. We were in a hurry, and I'm a tough grandma, so i took a cold shower. It got fixed quickly, so that was good
Se hospedó 2 noches en enero de 2024

4/10 Malo

Vern

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
the physical plant is in pretty poor shape. ceiling was broken and crumbling in our bathroom. many scrapes on walls in hallway and room that had been hastily painted and not repaired. staff had an attitude which usually means the management does as well. i would not recommend this hotel
Se hospedó 1 noche en abril de 2024
Respuesta de Jennifer, el 11 abr. 2024
I am the general manager, and that absolutely does not mean that I have an attitude as well. I would have really liked it if you would have stopped and talked to me about your concerns. I was available and willing to listen. I can't fix problems when guests aren't willing to make me aware of their concerns.

6/10 Aceptable

Adam

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en abril de 2024

2/10 Terrible

Mary

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Second most expensive hotel we stayed at in our 3 week journey and second worst. Where to start! Our check in person was beyond annoyed that she had to work. Nothing friendly about her. Our room was dirty. Greasy handprints on the walls, garbage in corners, bathroom floor was a mess, bedsheets were dirty, there was something sticky on the office chair, furniture was broken, breakfast was gone by the time we got there at 8:00. Steps had dried mud on them. We rented a room for $50 and it was the best stay compared to this overpriced hotel.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Kadijah

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I had no issues with the facility hotel. The staff was very hospitable with the exception of one who used profanity. Other than that. I had no issues
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

rory

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios
The venue was nice and had a continental breakfast and pool but the place could use a little TLC and some repairs & a fresh coat of paint and the breakfast had minimal options but was reasonable.
Se hospedó 3 noches en marzo de 2024
Respuesta de Jennifer, el 4 abr. 2024
Thank you for your feedback on your stay. We hope to get the opportunity to serve you again. We appreciate your business

4/10 Malo

Karen

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The person who checked us in was not polite at all. She basically made us feel like we interrupted her television show (which I could hear in the background). She programmed our keys and just handed them to us. She didn't tell us where the elevator was (we found it around a corner), she didn't tell us anything about breakfast (if there was one and what time it was available). She just made us feel like we totally inconvenienced her. I don't think we will ever stay at a Country Inn and Suites again.
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Ebony

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Man come in my room while I was in the shower
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

LaToya

Le gustó: Servicio y personal y servicios
No le gustó: Limpieza y condiciones de la propiedad
The property itself such as hallways, the elevator and the stairway was a bit ragged with a lot of chipped paint. My room was not cleaned good at all. There was urine on the toilet seat, hair around the bathroom sick faucet, in the bathtub the faucet were a rusted and seemed to be corroded. The vent in the bathroom above the shower was half way off, there was a large amount of crumbs on the floor and there was someone's socks that were left balled up beneath a table. I cleaned the room myself upon entering because I didn't have the time to bother with a complaint, as I was in town for a baby shower and I was already running behind. I probably would not stay at this property again. The staff was helpful and pleasant when checking in and out.
Se hospedó 2 noches en marzo de 2024
Respuesta de Jen, el 11 mar. 2024
Thank you for your feedback. I'm sorry you didn't like your stay. I will use your feedback to coach employees so we can do better

6/10 Aceptable

Amanda

Viaje familiar
Le gustó: Servicio y personal
The location was good to get to different attractions in the Decatur area quickly. The room wasn't filthy but it was the cleanist either. The bed was too hard for my comfort.
Se hospedó 1 noche en marzo de 2024
Respuesta de Jen, el 11 mar. 2024
Thank you for your feedback and for staying with us

10/10 Excelente

Amanda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Five stars
Se hospedó 3 noches en febrero de 2024
Respuesta de Jen, el 11 mar. 2024
Thank you for staying with us!!

10/10 Excelente

Allie

Le gustó: Servicios
Nice cozy and friendly
Se hospedó 1 noche en marzo de 2024
Respuesta de Jen, el 11 mar. 2024
Thank you for staying with us!! Hope to see again!

8/10 Bueno

Kari

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
The hotel was nice and clean and enjoyed the room with the jet tub .. only thing that was an inconvenience was the pool , way to many kids and way to loud we didn’t stay long .
Se hospedó 1 noche en febrero de 2024
Respuesta de Jen, el 11 mar. 2024
Thank you for staying with us and for your feedback. We hope to see you again!

10/10 Excelente

Ssndra

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love that they have the pool open till midnight
Se hospedó 1 noche en febrero de 2024
Respuesta de Jennifer, el 21 feb. 2024
Thank you so much for staying with us! We hope to see you again soon!!

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The staff was wonderful during check in. Wifi was very unstable. I have to go find somewhere to finish a project because I need the WiFi.
Se hospedó 1 noche en febrero de 2024
Respuesta de Jennifer, el 12 feb. 2024
I'm very sorry the wifi wasn't acting properly. I will definitely look into the issue. Thanks for the feedback

4/10 Malo

Alexia

Not again
Employees were friendly. Room was clean. No water pressure. Hardly any hot water. Bed sucked. Lobby smelled like weed. We had to book last minute, so didn’t have many options. Won’t stay again
Se hospedó 2 noches en febrero de 2024
Respuesta de Jennifer, el 12 feb. 2024
I apologize for the issues with your stay. I will look into this and correct the issues

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Would not recommend
My room was dirty, stains on carpet, food was cold and dirty eating area. Broken vending machines. Loud kids running the halls during the night. Towels had holes in them .
Se hospedó 1 noche en enero de 2024
Respuesta de Jennifer, el 5 feb. 2024
I'm very sorry for your not so pleasant experience, I will work hard with my staff to improve!!! I apologize on behalf of my whole staff

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Jen, el 5 feb. 2024
Thank you for your feedback!!

4/10 Malo

Tabetha

Viaje familiar
No le gustó: Servicio y personal
Kids enjoyed the pool, the water was warm but the pool was small and there were no towels. We went down for breakfast in the morning there was nothing left and they didn’t refill anything and then when we went back to our room our keys had already been disabled and we couldn’t get in our room. The housekeeper let us back in our room. Probably wouldn’t stay here again has to be better choices in the area.
Se hospedó 1 noche en enero de 2024
Respuesta de Jen, el 5 feb. 2024
I'm very sorry for your experience with the hotel. I will work diligently to improve and be better! Thank you for your feedback

8/10 Bueno

Tim

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Friendly and clean. Fit my needs for two weeks.
Se hospedó 14 noches en enero de 2024
Respuesta de Jennifer, el 5 feb. 2024
Thank you for your feedback! We appreciate your business and look forward to seeing you again!

2/10 Terrible

Velda

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Disgusting dont stay here
I had pipes banging all night anytime somone upstairs flushed their toilets. Sheets had stains, no mattress cover. I slept on top of the covers and used a blanket from my car. I would have left if it wasnt so late and negative 20 degrees outside. Reaked of marijuana all thru the halls.
Se hospedó 1 noche en enero de 2024
Respuesta de Jennifer, el 5 feb. 2024
I'm very sorry for your bad experience and will work diligently to make sure this never occurs again. Thank you for your feedback

8/10 Bueno

Isabella

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked that it was a quiet hotel, clean, and the breakfast was pretty good! They also have a gym and pool which I didn't use but I saw them and they looked nice. Staff were nice as well.
Se hospedó 1 noche en enero de 2024
Respuesta de Jennifer, el 5 feb. 2024
Thank you so much for your feedback! We look forward to seeing you again!

8/10 Bueno

Nancy

Viaje familiar
Le gustó: Servicios
It was great for one night but I was expecting to have a refrigerator and microwave in the room for meds and to be ble to make a snack before bed
Se hospedó 1 noche en enero de 2024
Respuesta de Jen, el 5 feb. 2024
Thank you for your feedback. I'm sorry you didn't locate the fridge in the room. We have them in cabinets in each room so it looks a little deceiving. I apologize

4/10 Malo

Jethny

Viaje familiar
No le gustó: Limpieza y comodidad de las habitaciones
Need TLC
The location is good. The hotel could be nice it’s just not being maintained and cleaned properly. The desk clerk smelled like he just smoked a blunt right before checking me in. The bathroom floor was not cleaned at all. No hot water the 2nd day said it was due to being almost full. They need to upgrade to tankless water heaters to avoid this in the future. The beds need updated they are not comfortable. Housekeeping needs to clean better and maintenace needs to fix water leaks in ceiling and do some painting. I wouldn’t stay again unless they take better care of this place.
Se hospedó 2 noches en enero de 2024
Respuesta de Jennifer, el 10 ene. 2024
Thank you for stating your concerns and I will address your concerns immediately. I hope you will give us another chance in the future. Your feedback is appreciated.

10/10 Excelente

Bernard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jennifer, el 26 dic. 2023
Thank you so much for choosing our hotel and staying with us!! Look forward to seeing you again!

4/10 Malo

Marcello

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Servicios
The bed was very stiff, and springs will poke you! Morning breakfast was okay, but not the best.Will not be staying there again.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jennifer, el 20 dic. 2023
I apologize that we couldn't exceed your expectations. We will work hard to make it better in the future.

8/10 Bueno

Anne

Le gustó: Limpieza
We were here for a funeral
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jennifer, el 20 dic. 2023
I'm very sorry for your loss. Thank you for choosing our hotel.

6/10 Aceptable

Roger

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Two star hotel trending to one star
This is a budget hotel that is starting to look a little rough around the edges. Room was comfortable enough, but needs some TLC. Tiles in bathroom are separating from subfloor, tv pixilated often, lots of wall damage in hallways. Breakfast is about average for a budget hotel.
Se hospedó 4 noches en octubre de 2023
Respuesta de Jen, el 22 oct. 2023
Thank you for letting us know of your concerns. My staff and I will work diligently to address the issues.

8/10 Bueno

Bethany A

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was very clean, bed was comfortable, and nice breakfast selection.
Se hospedó 1 noche en octubre de 2023
Respuesta de Jen, el 22 oct. 2023
Thank you so very much for your business!!

6/10 Aceptable

tom

Viaje familiar
The room is small and well worn. No safety bars in the tub Tub not that clean. Lobby not well cleaned. Trash can overflowing. This Comfort Inn not up to par compared to others we’ve stayed at
Se hospedó 1 noche en octubre de 2023
Respuesta de Jen, el 22 oct. 2023
Thank you for your concerns, we will work to fix the items you mentioned and hope to see you again

4/10 Malo

Sharon

Viaje en pareja
No le gustó: Limpieza
This hotel is becoming very dated and unclean. There was a place in our room close to the garbage can that looked like someone had thrown up and the carpet was never cleaned. The doors were chipped and very dated. The price to stay there keeps going up, but the hotel is starting to look very shabby. I stay there at least once a year, but am considering looking somewhere else.
Se hospedó 3 noches en octubre de 2023
Respuesta de Jennifer, el 13 oct. 2023
I apologize on behalf of the hotel for the issues you experience when staying with us. I will look into these issues and coach my staff on how we can do better.

6/10 Aceptable

Suzanne

It smelled funny i thought smoke. My daughter thought paint . Definitely had seen better days but was clean
Se hospedó 1 noche en octubre de 2023
Respuesta de Jennifer, el 13 oct. 2023
Thank you for bringing this to my attention, I will work with my staff on all of this.

8/10 Bueno

nanette

Viaje en grupo
Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Don

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Viensavanh

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Will never comeback here again!!
Se hospedó 2 noches en septiembre de 2023

2/10 Terrible

Lori

No le gustó: Condiciones de la propiedad
Very musty and needs updated, had to change hotels.
Se hospedó 8 noches en septiembre de 2023

4/10 Malo

Cliente verificado

Viaje en grupo, Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Not very clean and the service isn’t great.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Larry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Debra

Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Kenneth

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Nice but not clean or tidy.
Nasty mattress.
Curtains not secured
Fitted sheets do not fit the mattress
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Amber

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Got into the room & it there was roaches everywhere! Nobody has reached out or even offered a refund! Terrible place!!!
Se hospedó 1 noche en septiembre de 2023

4/10 Malo

Naughton

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Theee was a substance that looked like vomit in front of the mini fridge across the floor-2 ft long, The air/heat mini split stopped working my swcong night there, quite evident that the refrigerator had not been defrosted for a very long time=a huge amt of ice surrounding the electrinics inside, long black hairs up and down the shower/bath walls....etc. I gave a good review upon arrival and then this all appeared. Give iit a 2 star/5.
Se hospedó 2 noches en septiembre de 2023