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Opiniones de Holiday Inn Denver East, an IHG Hotel

3.5 out of 5
Holiday Inn Denver East, an IHG Hotel
3333 East Quebec Street, Denver, CO

Opiniones

7.0

Bueno

Puntuación de 10, es decir, Excelente. Basada en 324 de 1005 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 242 de 1005 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 174 de 1005 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 131 de 1005 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 134 de 1005 opiniones" "

7.6/10

Limpieza

7.6/10

Servicio y personal

7.2/10

Servicios

7.0/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

JORGE

Viaje en pareja
Le gustó: Servicios
Todo muy bien
Se hospedó 4 noches en abril de 2024
Respuesta de General Manager, el 16 abr. 2024
Estimado Jorge,Gracias por elegir el Holiday Inn Denver East. Nos complace que todo haya cumplido con sus expectativas durante su estancia con nosotros. ¡Esperamos darle la bienvenida pronto para vivir otra experiencia agradable!

10/10 Excelente

henry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 4 mar. 2024
Dear Henry,Thank you for your review and for giving us a perfect rating! We're thrilled you thoroughly enjoyed your recent experience, and we hope you return soon.

8/10 Bueno

Eduardo

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Deberían indicar que no aceptan depósitos en efectivo, solo tarjetas
Se hospedó 3 noches en noviembre de 2023
Respuesta de General Manager, el 8 nov. 2023
Dear Eduardo,Thank you for your recent stay with us. Guest feedback is appreciated and welcome, and we thank you for taking the time to leave a review. We always strive to exceed the needs of our visitors, so while we hope you had a nice stay overall, we apologize for any inconvenience you experienced regarding our accepted payment methods. As a result, we will pass along your constructive feedback to our team to ensure this is properly commented on all channels. It would be an honor to welcome you back to our hotel the next time you're in town.

6/10 Aceptable

Jose Francisco

Viaje familiar
Le gustó: Limpieza y servicio y personal
Las condiciones del hotel son muy malas, la tina del baño estaba tapada, la llave de la regadera se desprendía y a pesar de que lo reporte nunca arreglaron nada Aparte la puerta de la habitación no abría y cerraba bien y a pesar de que también lo reporté nunca lo arreglaron
Se hospedó 4 noches en septiembre de 2023
Respuesta de Hotelmgmt, el 25 sept. 2023
Jose, we sincerely apologize for the inconveniences you faced during your stay. It is crucial for us to address guest concerns promptly, and we regret missing the mark. We are committed to enhancing our service and facilities. We hope for another chance to make it right and offer you a better experience in the future.

10/10 Excelente

Jorge

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ok
Se hospedó 4 noches en septiembre de 2023
Respuesta de Hotelmgmt, el 14 sept. 2023
Jorge, thank you for your perfect rating of Holiday Inn Denver East. We are thrilled you had an excellent stay and hope to see you again soon!

8/10 Bueno

Araceli, Celaya

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
bien ubicado y personal súper amable
Se hospedó 2 noches en agosto de 2023
Respuesta de Hotelmgmt, el 11 ago. 2023
Araceli, thank you for your positive review of Holiday Inn Denver East. We are glad you had an outstanding stay and found our team friendly and helpful. The pleasure would be ours to welcome you back!

2/10 Terrible

Cesar

No le gustó: Limpieza
Pésimo
Se hospedó 3 noches en julio de 2023
Respuesta de Hotelmgmt, el 28 jul. 2023
Cesar, thank you for taking a moment to leave us your review. We are saddened to hear that your stay fell short of your expectations, and for that, we are truly sorry. It is our hope that you will provide us another opportunity to impress you in the future.

2/10 Terrible

gustavo

No le gustó: Limpieza y servicio y personal
SERVICIO DESASTROSO
El personal de admision INCOMPETENTE. De 4 noches de estancia solo 1 dia nos hicieron limpieza en el cuarto porque tuve que ir a pedirla. El importe a pagar, tomaron mi tarjeta de credito y pusieron un importe mayor al real. No descontaron mi anticipo.
Se hospedó 4 noches en junio de 2023
Respuesta de Hotelmgmt, el 28 jun. 2023
Gustavo, thank you for taking a moment to leave us your review. We are saddened to hear you were disappointed in your visit and sincerely apologize for the inconveniences you experienced. We will be sure to review your comments further in order to improve our guest experience. It is our hope that you will stay with us again so we can provide you a better stay.

10/10 Excelente

ricardo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en abril de 2023
Respuesta de Hotelmgmt, el 15 abr. 2023
Ricardo, we never take a perfect score for granted and we’re pleased to find that your lasting impressions of us are so high. Thank you for calling our hotel "home" during your recent visit and we hope to welcome you back through our doors in the future.

8/10 Bueno

Sonia, Usa

Viaje en grupo, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ubicado en un buen lugar todo estuvo muy bien la limpieza muy bien
Se hospedó 1 noche en octubre de 2020
Respuesta de HotelMgmt, el 7 oct. 2020
Thank you for staying with us, Sonia! We are glad you enjoyed your stay. We hope it won't be long before we see you back through our doors.

6/10 Aceptable

Gonzalo

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal
Recepción muy mala
El servicio de la recepción fue terrible me negaron el servicio de primero y en segundo reserve una habitación con cama Kong size y me dieron una doble
Se hospedó 1 noche en octubre de 2019
Respuesta de HotelMgmt, el 25 oct. 2019
We're sincerely sorry to hear of your poor experience with us, Gonzalo. Our team does everything we can to meet guests' preferences for accommodations, but sometimes lack of availability prevents this. We hope you'll consider staying with us again in the future, for a more enjoyable experience.

6/10 Aceptable

free

Viaje en pareja
Le gustó: Limpieza y servicio y personal
The rooms were a bit run down, the door to the fridge and microwave was off track, so it made opening up a bit of a challenge first. The water temperature wasn't great, I had to change my room because there was no heat, the unit wasn't working, and the technician was gone for the evening. The balcony was difficult to open, and they were suppose to be finding me a room with a walk-in shower, that never happened.
Se hospedó 4 noches en abril de 2024
Respuesta de General Manager, el 9 may. 2024
Thank you for choosing to stay with us during your recent trip. We're disappointed to learn we fell short of expectations during your visit. Our goal is to provide every guest with comfortable accommodations, and we offer our sincere apologies if that wasn't the case for you. Also, we're sorry for any difficulties you had with any of the appliances in your room. Your comments have been duly noted and will be promptly addressed by our maintenance team. We appreciate your feedback and hope you'll give us another chance to impress you in the future.

8/10 Bueno

Glenn

Le gustó: Limpieza y servicio y personal
Love the pillows
Se hospedó 6 noches en abril de 2024
Respuesta de General Manager, el 10 may. 2024
Dear Glenn,Thank you for choosing Holiday Inn Denver East. We're thrilled to hear you loved the pillows, and we look forward to welcoming you back for another restful stay!

4/10 Malo

Maximina

Viaje en pareja
No le gustó: Servicio y personal
Overall, the place was nice, but the three nights we were there, we had no cold water in the sink or in the shower. We informed the front desk three times but was not resolved!
Se hospedó 3 noches en mayo de 2024
Respuesta de General Manager, el 8 may. 2024
Dear Maximina,We appreciate your feedback, and we apologize for any issues with the cold water. This is not a typical experience, and we'll look into your comments further. Should you be in the area again, we hope you'll consider coming back to see us.

10/10 Excelente

Stephanie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 6 may. 2024
Dear Stephanie,Thank you for your feedback! We're glad you found our hotel clean. We look forward to welcoming you back soon for another enjoyable stay at Holiday Inn Denver East.

2/10 Terrible

Kami

Viaje en grupo
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
The staff was rude. We were supposed to have and paid extra on joining rooms but were denied and blamed the reservation mistake on a new employee. Still paid full rate for 2 different rooms. Hotel had a bad smell throughout the whole place and had to pay to park your vehicle in the lot. Ridiculous!!
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 2 may. 2024
Dear Kami,The issues you raise are important to us. Please accept our apologies for any disappointment with the service you received. It's important to us that all our guests feel welcome, and we'll speak with our staff about your comments. In addition, we apologize for any concerns about odor, and we'll look into this further. Please note that our included amenities and parking information can be found online. Should you be in the area again, we hope you'll consider coming back to see us.

2/10 Terrible

Miranda

Viaje en pareja
No le gustó: Servicio y personal y condiciones de la propiedad
Stunk like crap, room was beyond dirty, sheets and bed spread were tinted brown.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 26 abr. 2024
Dear Miranda,Thank you for sharing your feedback with us. We are committed to providing the best possible experience and are disappointed to hear about the issues you encountered during your stay. We are addressing your concerns with our housekeeping team to ensure our cleanliness standards are upheld. We value your comments and hope for the opportunity to provide you with a more enjoyable experience in the future.

10/10 Excelente

Yan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Convenient location
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 26 abr. 2024
Dear Yan,Thank you for reviewing your recent stay at Holiday Inn Denver East! We're glad that our location served you well during your recent stay, and we look forward to seeing you again soon!

10/10 Excelente

Latoya

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the room and lobby! Loved the classic cheese burger in the bar.
Se hospedó 4 noches en abril de 2024
Respuesta de General Manager, el 25 abr. 2024
Dear Latoya,Thank you for choosing Holiday Inn Denver East and for taking a moment to share your five-star rating! We are pleased that our accommodations and lobby area met the mark for you on your recent stay. In addition, it is wonderful to hear that you enjoyed your experience at Burgers & Crafts! It was a pleasure to host you, and we look forward to welcoming you back soon for another memorable visit.

8/10 Bueno

LaVontris

Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en abril de 2024

4/10 Malo

Edel

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Not so clean, iron was broken request a replacement never showed up.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 24 abr. 2024
Dear Edel,Ensuring a clean and well-maintained environment for our guests is paramount, and we're disappointed to learn about the issues with cleanliness and the iron. Your feedback is invaluable, and we'll address these matters to ensure your next visit is a seamless experience.

6/10 Aceptable

Marquita

Viaje en pareja
No le gustó: Condiciones de la propiedad
Smelt like dirty mop water as you entered the door. Was hit with a $359 deposit which definitely wasn’t worth it.
Se hospedó 3 noches en abril de 2024
Respuesta de General Manager, el 24 abr. 2024
Dear Marquita,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with pristine accommodations, and we offer our sincere apologies if this wasn't the case for you. We can assure you that what you have described is not typical of a visit to our property. Nevertheless, your comments have been duly noted and will be promptly addressed by our team. We appreciate your feedback and wish you safe travels ahead.

10/10 Excelente

Drew

Se hospedó 3 noches en abril de 2024

8/10 Bueno

Felicity

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
We had a room with a balcony but we could not enjoy it as the huge AC/fans were right underneath us creating a lot of noise. We could not shower the first day because the water temperature would not adjust, and was scalding hot.
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 24 abr. 2024
Dear Felicity,Thank you for sharing your experience. Your concerns regarding the noise and shower have been noted and will be addressed internally by maintenance. We sincerely apologize for any inconvenience this caused you. Thank you again for your feedback, and we hope you will consider staying with us again.

4/10 Malo

jim

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Luis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Alektra

Le gustó: Servicio y personal y condiciones de la propiedad
Great place to stay. Rooms are a little small but just enough space.
Se hospedó 3 noches en abril de 2024
Respuesta de General Manager, el 11 abr. 2024
Dear Alektra,Thank you for your positive review! We're thrilled to hear you enjoyed your stay with us overall. It was a pleasure to host you, and we hope to welcome you back to Holiday Inn Denver East for a stay that is sure to exceed your expectations in the future.

10/10 Excelente

Erika

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024

6/10 Aceptable

Norma

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Essance

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel with no problems
Se hospedó 3 noches en marzo de 2024
Respuesta de General Manager, el 7 abr. 2024
Dear Essance,Thank you for your review and for giving us a perfect rating! We are delighted you thoroughly enjoyed your experience, and we hope you return the next time you visit Denver!

4/10 Malo

John

Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Benjamin

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Timothy

Se hospedó 3 noches en marzo de 2024

4/10 Malo

Trudy

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The mattress was caved in, there were multiple burn marks on the carpet throughout the room, the sliding glass door did not close completely and we could hear and smell everything from outside. If you are looking to relax, do not stay here.
Se hospedó 3 noches en marzo de 2024
Respuesta de General Manager, el 25 mar. 2024
Dear Trudy,While we thank you for being our guest and sharing your feedback, we are sorry to hear your stay didn't live up to our normal high standards. Please know we pride ourselves on our spotless, comfortable accommodations, so we will be sure to review your comments with our team to ensure we do better going forward. We hope to have another opportunity to welcome you back and impress you with the stay you expected and deserve.

8/10 Bueno

David

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel was perfect location for me, clean and quiet . Staff was friendly and helpful.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 22 mar. 2024
Dear David,We are overjoyed you appreciated so many aspects of our property, from our superb location and peaceful accommodations to our friendly team. It would be wonderful to earn that fifth and final rating star, so please come back and see us soon at Holiday Inn Denver East!

6/10 Aceptable

Andrew

Le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Courtney

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Michael was wonderful to work with. Incredibly polite, professional, and personable. I arrived a few hours early and was so grateful they were able to accommodate me earlier than expected. Though I was here for a short reprieve, it was great for a quick rest. Very quiet, clean, and easy to navigate. Would recommend to anyone needing a quick getaway. Thank you!
Respuesta de General Manager, el 18 mar. 2024
Dear Courtney,We are delighted to hear that our spirit of service shined through during your visit and that our top-notch accommodations were perfect for your needs. It was a pleasure hosting you at Holiday Inn Denver East, and we hope that you will allow us to welcome you back again soon!

6/10 Aceptable

Antwain

It wa ok
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 15 mar. 2024
Dear Antwain,Thank you for your feedback. We appreciate your honest assessment, and hope to have the opportunity to exceed your expectations on your next visit.

6/10 Aceptable

Kim

No le gustó: Limpieza
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Hyapatia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024

6/10 Aceptable

Sean, Colorado Springs

Le gustó: Servicio y personal y condiciones de la propiedad
Lobby smells like dookie. Only one working elevator
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 11 mar. 2024
Dear Sean,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about odor and for any issues with the elevator. We'll pass your comments along to the appropriate staff members, and we hope you'll consider staying with us again during your next trip.

2/10 Terrible

jaron

Se hospedó 3 noches en marzo de 2024

6/10 Aceptable

Freya

Se hospedó 4 noches en marzo de 2024

10/10 Excelente

Aaron

Se hospedó 1 noche en febrero de 2024

4/10 Malo

ROBYN

Viaje en grupo
Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Only one working elevator and no stairs…sometimes waited 10 minutes just to get from 2nd floor to 1st. Not a single ice machine was working. Was told they didn’t have enough staff for room service OR maid service.
Se hospedó 3 noches en marzo de 2024
Respuesta de General Manager, el 8 mar. 2024
Dear Robyn,Thank you for sharing your experience with us. We are sorry to hear that you faced issues with our amenities and service. Our team is currently working on addressing these areas to improve convenience. We appreciate your valuable feedback and hope to have the opportunity to welcome you back soon for a smoother and more enjoyable experience.

10/10 Excelente

Louise

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Only one thing wrong they only had one elevator, and the service people were the ones having it, so it was the struggle to get up and down to your room
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 8 mar. 2024
Dear Louise, Thank you for taking a moment to leave a review. We are thrilled you enjoyed your stay with us. We hope you return to Holiday Inn Denver East next time you are in town.

10/10 Excelente

Donald

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Amy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We had a great time. The staff was friendly and the hotel was clean and well maintained.
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager, el 5 mar. 2024
Dear Amy,It is wonderful to know that you had an excellent experience with us. Our team will be thrilled to know that they played a pivotal role in your stay! Additionally, we take great pride in the high standards of cleanliness we adhere to, so it's wonderful to know this commitment was reflected in your visit. Thank you for your glowing review and perfect rating, and we hope you return soon!

2/10 Terrible

Suzy

Viaje en grupo, Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
We ended up not staying and got a different hotel. Entire place should be shut down until all repairs are made. No one should stay there until then.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 27 feb. 2024
Dear Suzy,Thank you for your feedback and for choosing to stay with us. We are disappointed your visit was not as expected, and we apologize for any inconvenience. Our maintenance team will review your concerns to address the issues you mentioned. Thank you for your review, and we hope you will reconsider and stay with us again the next time you are in Denver.

8/10 Bueno

Amber

Viaje en pareja, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was accommodating to our needs during the entire stay!
Se hospedó 3 noches en febrero de 2024
Respuesta de General Manager, el 28 feb. 2024
Dear Amber,We're thrilled to hear you enjoyed everything about your stay with us at Holiday Inn Denver East. Thank you for taking the time to leave such a lovely review. We hope to see you again soon.