Vista desde la propiedad

Opiniones de Kimpton Hotel Monaco Denver, an IHG Hotel

4 out of 5

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 568 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 237 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 97 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 65 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 33 de 1000 opiniones" "

9.2/10

Limpieza

9.0/10

Servicio y personal

8.4/10

Servicios

8.8/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Astrid

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
☺️
Se hospedó 1 noche en abril de 2024
Respuesta de The Hotel Monaco Team, el 5 abr. 2024
Thank you Astrid. We are delighted to hear you had a good experience and hope to see you again soon.

10/10 Excelente

Juan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The valet is crazy expensive
Se hospedó 3 noches en febrero de 2024
Respuesta de The Hotel Monaco Team, el 5 feb. 2024
Thank you for your feedback.

8/10 Bueno

Iovanna

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
buen hotel acaba temprano el desayuno y no reciben camionetas así que tuvimos que aparcar fuera.
Se hospedó 1 noche en marzo de 2022

10/10 Excelente

Esperanza

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Un hotel con excelente instalaciones, personal (solo femenino, increible atención), el restaurante de diez! Bravo!
Se hospedó 2 noches en marzo de 2022

6/10 Aceptable

María De Guadalupe

Viaje familiar
Le gustó: Limpieza
...
Se hospedó 4 noches en octubre de 2021

8/10 Bueno

PEDRO JESÚS

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lo unico que no me gusto fue de que al hacer el check out me cobraron 3,700 pesos mas que por usar el agua
Se hospedó 4 noches en julio de 2021

8/10 Bueno

Oscar

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buena Ubicacion
Buena servicio, habitaciones cómodas, cerca de restaurantes y Union Station.
Se hospedó 1 noche en enero de 2021

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Definitely going back to this hotel, like they said is so picture perfect and comfy.
Se hospedó 1 noche en febrero de 2021

8/10 Bueno

maria j

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2020
Respuesta de Tatiana, el 28 mar. 2020
Thank you for choosing the Hotel Monaco for your stay!

10/10 Excelente

Valeria

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Inmejorable súper cómodo
Excelente
Se hospedó 1 noche en febrero de 2020
Respuesta de Tatiana, el 28 mar. 2020
Thank you for choosing the Hotel Monaco for your stay!

10/10 Excelente

Ma Carmen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lo recomiendo
Me encanta esta cadena
Se hospedó 1 noche en febrero de 2019
Respuesta de Jared M, el 24 abr. 2019
Gracias por la excelente crítica Esperamos darle la bienvenida de nuevo pronto!

6/10 Aceptable

Miguel

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Its was a beautiful stay. We did have trouble finding how to get my car parked. We did require more counter space and outlets to charge our phone , plug in hair tools etc in the room. And beds were highly uncomfortable, regardless we were taken care of by personel and the front desk.
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Blanca

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en abril de 2024
Respuesta de Property Management , el 24 abr. 2024
Thank you for taking the time to rate our hotel. We’re so disappointed to know that your experience did not match your expectations. We hope you will give us another opportunity to better serve you on your next visit - we have no doubt that the next time you would have the wonderful experience that most of our guests have.

6/10 Aceptable

Jarrod

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
I enjoyed the location. It seemed fairly central to alot of nearby entertainment. The lobby however reminded me of a kennel which i understand had to do with being dog friendly but i felt there could be extra steps involved with keeping it at least smelling cleaner. The only other thing i could say is the upfront deposit was high aswell as a non itemized return of said deposit after days of waiting
Se hospedó 3 noches en abril de 2024
Respuesta de Property Management , el 24 abr. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

2/10 Terrible

IAN, Nederland

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Disappointing stay. Hotel is aging, not as nice as other Kimptons, room a weird shape and size and looked out into a parking garage. Definitely wouldn’t stay again.
Se hospedó 1 noche en abril de 2024
Respuesta de The Hotel Monaco Team, el 14 abr. 2024
Thank you for taking the time to review your stay Ian. We are deeply saddened to hear you had a disappointing stay. As we are an urban hotel some of our rooms are facing the structures around us, but we do hope that you choose to return and we can get you in a different facing room for a better second impression.

6/10 Aceptable

Christopher

Se hospedó 3 noches en abril de 2024
Respuesta de The Hotel Monaco Team, el 29 abr. 2024
Hi Christopher, Thank you for taking the time to review your stay.

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful, clean large room with two queens. Would definitely stay there again.
Se hospedó 1 noche en marzo de 2024
Respuesta de The Hotel Monaco Team, el 26 mar. 2024
John,Thank you so much for taking the time to review your stay. Lovely to hear you enjoyed and we hope to welcome you back soon.

10/10 Excelente

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was within walking distance to many restaurants and stores and very friendly staff.
Se hospedó 4 noches en marzo de 2024
Respuesta de The Hotel Monaco Team, el 23 mar. 2024
Thank you Jennifer for your review. Happy to hear you enjoyed your time here at the Monaco and we hope to see you again in the future

10/10 Excelente

leslie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We stayed for an Avalanche game. The Hotel was very clean, and the staff was very friendly and nice.
Se hospedó 1 noche en marzo de 2024
Respuesta de The Hotel Monaco Team, el 12 mar. 2024
Leslie,Thank you for your review and for choosing the Hotel Monaco for your stay. Happy to hear you enjoyed and hope to see you again soon.

10/10 Excelente

Rizalina

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was so helpful
Se hospedó 1 noche en febrero de 2024
Respuesta de The Hotel Monaco Team, el 28 feb. 2024
Thank you so much for taking the time to review your stay. We hope to see you again in the future!

10/10 Excelente

Deidre

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024
Respuesta de The Hotel Monaco Team, el 25 feb. 2024
Thank you for taking the time to review your stay. We hope to have you here with us again in the future.

8/10 Bueno

Leslie, Verona

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Front desk staff should smile more ; room had an elevated parking lot view line ; parking is ridiculously expensive ; lobby lounge is very very warm and inviting
Se hospedó 4 noches en febrero de 2024
Respuesta de Hotel Management , el 21 feb. 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excelente

Kurt

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great staff and very nice room.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management , el 21 feb. 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

6/10 Aceptable

Andrea

Viaje de negocios, Viaje en pareja
We needed to ask twice for things to get done. Customer service not at to par
Se hospedó 2 noches en febrero de 2024
Respuesta de The Hotel Monaco Team, el 12 feb. 2024
Thank you Andrea for providing feedback for your stay. We are sorry to hear you were not satisfied during your stay. We apologize for coming up short and will use the provided feedback to help our staff improve.

8/10 Bueno

faye

Se hospedó 3 noches en febrero de 2024
Respuesta de The Hotel Monaco Team, el 23 mar. 2024
Thank you for your review.

10/10 Excelente

Mark

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Return visitor
Everything was clean. Excellent and friendly service by everyone.
Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Management , el 29 ene. 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 Excelente

Michael

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was really amazing. Staff was great and loved all of the amenities.
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Management , el 29 ene. 2024
Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

10/10 Excelente

Corbin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great room! Felt like we had a little apartment. Room was very clean and updated!
Se hospedó 4 noches en enero de 2024
Respuesta de Hotel Management , el 29 ene. 2024
Thank you for the great feedback you have provided. Your kind comments regarding our attention to cleanliness are very much appreciated! At our hotel, we take upkeep and cleanliness very seriously, and it is always encouraging to receive such compliments. Thank you again for your review. It would be an honor to welcome you back again in the future!

8/10 Bueno

Joseph

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location. Hotel is a touch dated, but was still a great option for 1 night in Denver. Small things: water pressure in shower was weak, the television should be updated - it was a struggle to use, they could add a bluetooth speaker to the rooms, the elevators need to be redone. Everyone was incredibly courteous and kind, loved the free wine hour from 5-6 pm and then also the free nightcap from 8-10 pm. Overall a good stay with a solid price to match.
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Management , el 22 ene. 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excelente

Jenny

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Brian at the front desk was delightful. Room was large and comfortable.
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Management , el 22 ene. 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We are pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guests. We look forward to welcoming you back to our hotel in the not-too-distant future!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great room/hotel decor/ambiance, the room was large & the soaking tub was great. Bathroom floor could be cleaned better. It would have been nice if the restaurant had dessert options.
Se hospedó 1 noche en enero de 2024
Respuesta de Jess, el 9 ene. 2024
Thank you for taking the time to review your stay, we are so happy to hear you enjoyed the tub. We appreciate your feedback and will be sure to follow up with the appropriate teams. We hope to see you again!

8/10 Bueno

Janet

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It would be nice if there was Bluetooth speakers in the room. Chicago has them.
Se hospedó 3 noches en enero de 2024
Respuesta de Jess, el 9 ene. 2024
Thank you for your feedback. We are always looking for ways to improve and will be forwarding this along to the correct team

6/10 Aceptable

ROBERTO

Se hospedó 4 noches en diciembre de 2023
Respuesta de Hotel Management , el 29 ene. 2024
Thank you for taking the time to rate our hotel. We’re so disappointed to know that your experience did not match your expectations. We hope you will give us another opportunity to better serve you on your next visit - we have no doubt that the next time you would have the wonderful experience that most of our guests have.

10/10 Excelente

Julie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Jess, el 9 ene. 2024
Thank you for the review. We hope to see you again soon

10/10 Excelente

Sharon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Dog friendly and human friendly
Loved everything about the Kimpton and what a great dog friendly hotel.
Se hospedó 2 noches en enero de 2024
Respuesta de Jess, el 9 ene. 2024
Thank you for taking the time to review your stay Sharon. Always happy to have our guests and their pets here with us

10/10 Excelente

Kip

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great property. We will be coming back.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Management , el 2 ene. 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excelente

Frances

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Had a great stay with my dogs and partner. The front desk lady, Alyssa, was fantastic! Can’t wait for our next stay!
Se hospedó 4 noches en diciembre de 2023
Respuesta de Hotel Management , el 2 ene. 2024
It was a pleasure to host you for your recent visit with us! We are so happy to learn that you enjoyed your stay with us and will be sure to share your compliments with Alyssa. We look forward to welcoming you back to our hotel in the future!

10/10 Excelente

Andrea

Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Management , el 22 ene. 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excelente

Michael, Abington

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Short but quality stay. Staff was pleasant and helpful. Very pleased.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Hotel Management , el 26 dic. 2023
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

6/10 Aceptable

Douglas

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de The Hotel Monaco Team, el 11 dic. 2023
Dear Douglas,We are sorry to hear that we came up short of your expectations during your stay. We do hope you will return so we may have a chance at a better impression.

10/10 Excelente

Hayden

Se hospedó 2 noches en diciembre de 2023
Respuesta de The Hotel Monaco Team, el 11 dic. 2023
Thank you Hayden! Always great to hear of a positive stay.

2/10 Terrible

Stephanie

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Terrible experience.
Check in time is 3 and we had to wait until 4:30 to check in. The next night, Pres. Biden stayed at the hotel and we had to go thru crazy security, were not allowed to leave our room nor were we allowed to eat. It was AWFUL....and no one said a thing to us. We had to leave our car in the middle of a protest.....It was an incredibly awful experience.
Se hospedó 3 noches en noviembre de 2023
Respuesta de The Hotel Monaco Team, el 11 dic. 2023
Stephanie,Thank you for taking the time to review your stay with us and we are truly sorry for the inconveniences faced during your stay. We at the hotel were unfortunately given conflicting information regarding parking as well as movement within the hotel so we do deeply apologize for this. We hope you will return so we may have a chance at a better second impression

10/10 Excelente

Sarah

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Management , el 18 dic. 2023
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excelente

Karen

Se hospedó 1 noche en noviembre de 2023
Respuesta de The Hotel Monaco Team, el 11 dic. 2023
Thank you for your review, we hope to see you again soon.

6/10 Aceptable

Jennifer, Boynton Beach

Viaje de negocios
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicios
Bare bones. No coffee pots in rooms, or irons/ironing boards restaurant very limited hours.
Se hospedó 5 noches en noviembre de 2023
Respuesta de Hotel Management , el 20 nov. 2023
Thank you for taking the time to review our hotel, Jennifer. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

2/10 Terrible

kim

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 3 noches en noviembre de 2023
Respuesta de The Hotel Monaco Team, el 16 nov. 2023
We are sorry to hear that your stay was less than expected. We strive to make every guests stay remarkable and are saddened to hear we fell short.We thank you for taking the time to review your stay.

8/10 Bueno

DOUGLAS

Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Management , el 7 nov. 2023
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excelente

Kelli

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Jess, el 30 oct. 2023
Thank you for taking the time to review your stay, hope to see you again soon.

6/10 Aceptable

Deb

Viaje familiar
Le gustó: Limpieza
Great location in the centre of Denver, and quite beautifully appointed. The service in the restaurant was great, as was the food. The 'happy hour' rates for drinks and food was great value. The poor service/engagement of the check in was disappointing, we were not made to feel welcome. The lack of facilities in the room (no coffee/tea making ability, no ability to order room service, no clock) made this a very expensive stay. I expect more when I am paying nearly $600 USD a night for a hotel room, even in Denver.
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Management , el 27 oct. 2023
Thank you for taking the time to review our hotel, Deb. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

10/10 Excelente

Marissa

Se hospedó 3 noches en octubre de 2023
Respuesta de Hotel Management , el 7 nov. 2023
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.