Lounge

Opiniones de Sheraton Denver West Hotel

3.5 out of 5
Sheraton Denver West Hotel
360 Union Blvd, Lakewood, CO

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 480 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 255 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 117 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 84 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 64 de 1000 opiniones" "

8.4/10

Limpieza

8.8/10

Servicio y personal

7.8/10

Servicios

7.8/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Watts

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Our car was broken into while parked onsite. Were told that there are no cameras watching that area of parking. Would recommend installing cameras to have full covergae of property. Staff were helpful cleaning glass out of the car and covering rear windshield with plastic for the drive home.
Se hospedó 1 noche en mayo de 2024
Respuesta de Josh, el 7 may. 2024
Thank you for taking the time to share your feedback. We are sorry to hear about your experience. We have shared your feedback with the respective leaders to ensure proper follow up is done. We hope we can welcome you back.

8/10 Bueno

Manuela

Se hospedó 5 noches en enero de 2024
Respuesta de Teryn - GM, el 11 ene. 2024
Thank you very much for your stay at Sheraton Denver West, and for your review here. We hope to see you again for your next visit!

10/10 Excelente

Edgar Luis

Se hospedó 1 noche en octubre de 2023
Respuesta de Nabil, el 13 nov. 2023
Thank you for providing a rating. If you have any specific comments or feedback about your experience, feel free to share. I'm here to assist with any questions or concerns you may have.

4/10 Malo

eduardo

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en junio de 2023
Respuesta de Nabil, el 9 jun. 2023
Thank you for choosing to stay at The Sheraton Denver West Hotel and for taking the time to share your feedback. We apologize for any shortcomings you experienced during your stay.We appreciate your honesty in highlighting areas where we can improve. We take guest feedback seriously and will address the issues you mentioned with our team to ensure that necessary improvements are made.Please know that providing a positive and comfortable experience for our guests is our top priority, and we regret if we fell short of meeting your expectations.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future and provide you with a better experience.

10/10 Excelente

Alisha

Se hospedó 1 noche en mayo de 2023
Respuesta de Nabil, el 18 jun. 2023
Thank you for choosing our property and for your excellent rating! We are delighted to hear that you had a wonderful experience during your stay. Providing exceptional service and a comfortable environment is our top priority, and we are thrilled that we met your expectations.If you have any further comments or suggestions that can help us further improve our services, please feel free to share them. We value your feedback and appreciate your contribution.Once again, thank you for your positive review. We hope to welcome you back in the near future for another outstanding stay.

10/10 Excelente

Juan

Se hospedó 1 noche en febrero de 2023
Respuesta de Tee, el 17 abr. 2023
Thankyou Juan for taking the time to give us your feed back . We hope to see you on your next trip . Have a great day .

8/10 Bueno

Mayra

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
La estancia muy buena ,solo q la calefaccion muy ruidosa cuando ensendia
Se hospedó 1 noche en enero de 2023
Respuesta de Teryn - GM, el 26 ene. 2023
Thank you for staying with us, and for your feedback! I'm so sorry about that noise in your room, we'll get that repaired immediately. Thank you for letting us know, we hope to see you again soon!

2/10 Terrible

luis

8/10 Bueno

Pablo

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 7 noches en julio de 2022

8/10 Bueno

Brenda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2021

8/10 Bueno

Brenda

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buena estancia
Fue una buena estancia, comoda
Se hospedó 1 noche en abril de 2021

8/10 Bueno

Cliente verificado

Se hospedó 3 noches en septiembre de 2020
Respuesta de Hotel Management, el 12 sept. 2020
We appreciate you taking the time to share your rating. We look forward to serving you again in the future.

8/10 Bueno

David, San Antonio, Texas

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice hotel, good location. Cons: The bathroom did not have good ventilation.
Se hospedó 5 noches en diciembre de 2019
Respuesta de SDW, el 7 ene. 2020
Thank you for the 4 star rating, David! We hope to see you back soon!

6/10 Aceptable

Luis

No le gustó: Limpieza y comodidad de las habitaciones
Nos dieron una habitación que sonaba horrible la calefacción y olía a gas nos cambiaron, el personal del restaurante súper grosero y no nos atendieron aún cuando estaba vacío
Se hospedó 7 noches en diciembre de 2018
Respuesta de Kristine, el 2 ene. 2019
Gracias por tu evaluación. Nos avergüenza que se haya ido con una mala impresión del hotel. Esperamos tener la oportunidad de servirle nuevamente en el futuro para que podamos enmendarlo.

8/10 Bueno

William

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice Hotel.
Se hospedó 2 noches en mayo de 2024
Respuesta de Josh, el 14 may. 2024
Thank you for taking the time to share your feedback with us. We are glad to hear you had a great stay with us. We hope to welcome you back soon.

6/10 Aceptable

Lauree

Viaje familiar
Le gustó: Servicio y personal
Nice staff, but overall has gone downhill in the past few years I’ve been staying there.
Se hospedó 4 noches en mayo de 2024
Respuesta de Josh, el 13 may. 2024
Thank you for taking the time to share your feedback with us. Please note the hotel will be going under a major renovation soon to improve our product. We hope we can welcome you back then. Thank you,

10/10 Excelente

Kathleen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We liked it was close to some restaurant and close to where my Daughter lives
Se hospedó 4 noches en mayo de 2024
Respuesta de Josh, el 13 may. 2024
Thank you for taking the time to share your feedback with us. We hope we can welcome you back soon. Thank you,

6/10 Aceptable

Lauree

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, friendly people. Just don’t eat the breakfast….
Se hospedó 2 noches en mayo de 2024
Respuesta de Josh, el 13 may. 2024
Thank you for taking the time to share your feedback. We are sorry to here about your breakfast experience. We have shared the feedback with our Executive Chef to ensure proper follow up is done. Thank you,

10/10 Excelente

Kailey

Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Sandra, Albuquerque

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was clean and very good customer service.
Se hospedó 1 noche en mayo de 2024
Respuesta de Josh, el 7 may. 2024
Thank you for sharing you feedback. We are glad to see you have a great stay with us. We hope to see you again soon. Best Regards,

8/10 Bueno

ROBERT

Le gustó: Limpieza
Se hospedó 3 noches en abril de 2024
Respuesta de Josh , el 1 may. 2024
Greetings Mr. Roberts, Thank you for taking the time to share your feedback regarding your stay with us. We appreciate the time you took to share and hopefully we can welcome you back some day.

10/10 Excelente

Mario

Se hospedó 1 noche en abril de 2024
Respuesta de Josh, el 15 may. 2024
Thank you for taking the time to share your feedback with us. We are glad to see you had great stay with us. Our hope is that we can welcome you back soon. Thank you,

10/10 Excelente

Donna

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was very nice.
Se hospedó 1 noche en abril de 2024
Respuesta de Teryn - GM, el 22 abr. 2024
Thanks so much for your visit to Sheraton Denver West, and for sharing your review here. We hope to see you again soon!

4/10 Malo

Kathryn

Se hospedó 2 noches en abril de 2024
Respuesta de Josh, el 7 may. 2024
Thank you for taking the time to share your feedback regarding your stay with us. We appreciate the gift of feedback to improve in certain area were needed. Thank you,

6/10 Aceptable

Dena, Fruita

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal y servicios
No le gustó: Condiciones de la propiedad
Great customer service. However, the rooms have not been taken care of very well. The smoke alarm was so old its functionality is questionable. Whoever caulked the tub last made a mess, including it being on the floor. The sink faucet was loose and you could lift it off. There is only on outlet available on each side of the bed. The closet rod is behind trim making it extremely difficult to get a hanger out. But again, the staff is great.
Se hospedó 3 noches en abril de 2024
Respuesta de Josh, el 11 abr. 2024
Hello Dena, We would like to thank you for your feedback concerning your most recent stay with us. Our guest feedback is important to us as oftentimes it may highlight areas of needed focus and attention. We always appreciate when our guests take the time to share their comments, positive or negative, with us so we can continue to improve our service.Please accept our apologies that your stay was not as enjoyable as anticipated as customer care is amongst our highest priorities. It is our goal to respond to every concern and exceed all guest expectations and we did not reach our goal in your case. We have shared the respective feedback with the departments leaders to improve areas mentioned. We hope we can welcome you back should your travels back you back to area. Thank you,

6/10 Aceptable

cynthia

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great property but they are in serious need of bed upgrades!!
Se hospedó 1 noche en abril de 2024
Respuesta de Josh, el 9 abr. 2024
Thank you for taking the time to share feedback. Please note the hotel is looking forward to a major renovation soon to improve our product. We hope we can welcome back should you travels bring you back to area. Thank you,

6/10 Aceptable

Mitch, Kit Carson

Viaje en pareja
Le gustó: Servicios
The window in our room was broken and duct taped. The wind was howling throw the cracks. The carpet was dirty in our room and we could hear everything, meaning a party, going on in the room next to us and in the hallway until 2:30 in the morning. Very disappointed.
Se hospedó 1 noche en abril de 2024
Respuesta de Josh, el 8 abr. 2024
Hello Mr. Randy, We would like to thank you for your feedback concerning your most recent stay with us. Our guest feedback is important to us as oftentimes it may highlight areas of needed focus and attention. We always appreciate when our guests take the time to share their comments, positive or negative, with us so we can continue to improve our service.Please accept our apologies that your stay was not as enjoyable as anticipated as customer care is amongst our highest priorities. It is our goal to respond to every concern and exceed all guest expectations and we did not reach our goal in your case. We truly apologize for this and hope we can welcome you back to Sheraton Denver West in the near future.

10/10 Excelente

Michelle

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We where there for 3 nights and was very satisfied with the stay. Everything was neat and clean and the staff was more than wonderful!
Se hospedó 3 noches en marzo de 2024
Respuesta de Josh, el 8 abr. 2024
Thank you for sharing your feedback regarding your stay with us. We are glad you had w wonderful stay. We hope to see again soon should your travels bring you back to the area.

10/10 Excelente

Joni, pueblo

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The pool was amazing comfy beds beautiful views
Se hospedó 1 noche en marzo de 2024
Respuesta de Josh, el 28 mar. 2024
Thank you for taking the time to share your feedback with us. We hope you visit us again soon. Thank you,

6/10 Aceptable

Amanda

Le gustó: Servicio y personal
Se hospedó 1 noche en marzo de 2024
Respuesta de Josh, el 18 mar. 2024
Thank you for taking the time to share your feedback regarding your most recent stay with us. Our hope is that we can welcome you back sometime in the near future.Thank you,

10/10 Excelente

MiMi

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely pool nice rooms views staff clean
Se hospedó 2 noches en marzo de 2024
Respuesta de Teryn - GM, el 11 mar. 2024
Thank you very much for your stay at Sheraton Denver West, and for sharing your experience here. We're so glad you enjoyed your stay, and hope to see you again soon!

10/10 Excelente

Doug, Colby

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was so clean and the staff was so nice and friendly
Se hospedó 1 noche en marzo de 2024
Respuesta de Teryn - GM, el 11 mar. 2024
Thank you so much for staying with us at Sheraton Denver West, and for your feedback here. I'm so glad you enjoyed staying with us, and hope to see you again soon!

10/10 Excelente

Tanya

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel
Comfortable, friendly staff
Se hospedó 1 noche en febrero de 2024
Respuesta de Teryn - GM, el 1 mar. 2024
Thank you so much for your stay at Sheraton Denver West and for your review here. Hope to see you again soon!

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Josh, el 26 feb. 2024
Hello Mr. Ogrodny, Thank you for taking the time to share you feedback regarding your recent stay with us. We hope to welcome you back in the near future.

10/10 Excelente

Laura

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Josh, el 26 feb. 2024
Hello, Thank you for taking the time to share your most recent feedback regarding your stay with us. We hope to see you again some day soon.

4/10 Malo

Bing

Le gustó: Servicio y personal
Old
Se hospedó 1 noche en febrero de 2024
Respuesta de Josh, el 26 feb. 2024
Hello, We are sorry to hear about your experience here at the Sheraton Denver West. Please note that hotel is going to go under a renovation soon that will enhance our product. Hopefully we can welcome you back once completed.

10/10 Excelente

Gina

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Teryn - GM, el 23 feb. 2024
Thank you for staying at Sheraton Denver West, and for your kind review here. We look forward to your next visit!

10/10 Excelente

Christine, Piedmont

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Amazing customer service and friendliness. Christy went above and beyond to resolve some initial confusion with our reservation and questions regarding pet friendliness. Good value, close to shopping and dining as well as on site options. No extra parking fees in a safe area with clean and comfortable accommodation. Would highly recommend and stay again.
Se hospedó 1 noche en febrero de 2024
Respuesta de Teryn - GM, el 23 feb. 2024
Thank you so much for your stay at Sheraton Denver West, and for your kind words and review! I'm so glad you enjoyed your stay, and hope to see you again soon!

8/10 Bueno

Joshua

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good view
Se hospedó 2 noches en febrero de 2024
Respuesta de Teryn - GM, el 23 feb. 2024
Thank you very much for staying at Sheraton Denver West, and for your review. We hope to see you again soon!

8/10 Bueno

Taras

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Clean, safe, comfortable. Recommends for 130
Nothing interesting in the hotel, no breakfast included. Surcharge $22/person - which is expensive. Clean room, but we were group of 3 - 2 set os towels for two queen beds where saying sleeps 4. At my reservation it was clear visible we are group of 3. Guessing reception problem. Complimentary coffee which is good. Overall 3 star out of 5. Price was good for a night - 130
Se hospedó 1 noche en febrero de 2024
Respuesta de Teryn - GM, el 20 feb. 2024
Thank you for your stay at Sheraton Denver West, and for sharing your experience here. You're instincts were correct, the incorrect number of towels was our mistake, we're very sorry about that! We hope to see you again soon!

6/10 Aceptable

Aida

Se hospedó 1 noche en febrero de 2024
Respuesta de Teryn - GM, el 22 mar. 2024
Thank you very much for staying with us at Sheraton Denver West, and for sharing your review. We hope to see you again soon!

10/10 Excelente

Matt

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en enero de 2024
Respuesta de Josh , el 6 feb. 2024
Hello Matt, Thank you for sharing your feedback back regarding your most recent visit. We are glad to hear and see that you enjoyed your stay.

8/10 Bueno

Mehrdad

Viaje en grupo
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 3 noches en febrero de 2024
Respuesta de Josh , el 6 feb. 2024
Hello Mehrdad, Thank you for sharing your feedback. We hope to welcome you back soon. Thank you,

10/10 Excelente

Gary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Josh , el 6 feb. 2024
Hello Gary,Thank you for sharing your you feedback regarding your most recent stay with us. We happy to hear that you enjoyed your stay. Please come visit us again.

8/10 Bueno

Cassandra

Se hospedó 1 noche en febrero de 2024
Respuesta de Josh, el 20 mar. 2024
Hello Ms. Sare, Thank you for taking the time to share your feedback with us. We do hope you had a great stay with us. We look forward to welcoming you back should your travels bring you back to area again. Thank you

10/10 Excelente

Kimberly

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice, clean, quiet and great location. Room was comfortable and we had daily room cleaning. Excellent stay and value!
Se hospedó 5 noches en enero de 2024
Respuesta de Teryn - GM, el 29 ene. 2024
Thank you very much for your stay at Sheraton Denver West, and for your review here. We look forward to your next visit!

8/10 Bueno

Robert

Viaje en grupo
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 4 noches en enero de 2024
Respuesta de Teryn - GM, el 25 ene. 2024
Thank you so much for your stay at Sheraton Denver West, and for sharing your experience here. We hope to see you again soon!

6/10 Aceptable

Tim

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Furnace was too noisy, no coffee in loby, no one at desk Beds were good maid service good, was clean , good parking
Se hospedó 2 noches en enero de 2024
Respuesta de Teryn - GM, el 22 ene. 2024
Thank you very much for your stay at Sheraton Denver West, and for sharing your experience here. I'm so sorry about the Furnace and our lack of prompt service and coffee in the lobby area. I've shared your feedback with the team so we can fix those things for the next visit. We hope to see you again soon!

2/10 Terrible

Monika

Se hospedó 1 noche en diciembre de 2023
Respuesta de Teryn - GM, el 22 ene. 2024
Thank you for your stay at Sheraton Denver West, and for sharing your experience. I'm so sorry that we didn't meet expectations this time around, but hope to have the chance to provide a much better experience should your travels bring you back this way.

4/10 Malo

Cliente verificado

Viaje en grupo
No le gustó: Servicio y personal y condiciones de la propiedad
Dated but clean hotel - convenient for my needs
The shower leaked water ALL over the bathroom floor every time we took a shower - like ALOT of water. I was very worried about slipping! When we returned back to room late afternoon of 1st full day there, our room was not cleaned - I called down to front desk and talked to gentleman who said i should have requested cleaning at which I said "no one asked me about it at check in" - he said in a curt way "I should have realized that after covid and that all hotels do that now". I replied i had stayed a many hotels since covid and some did ask me that but others did not - how was I supposed to know? He said he would send someone soon. I feel I was charged too much for my b'fast - we did the buffet and was charged $57+ on my bill. While I feel the hotel was clean, i felt like it was very dated.
Se hospedó 2 noches en enero de 2024
Respuesta de Teryn - GM, el 11 ene. 2024
Thank you very much for staying at Sheraton Denver West, and for sharing your experience here. Our standard at Sheraton is that you should return to a cleaned room, and receive friendly and prompt service when something isn't right. We failed to meet that expectation on both counts during this visit, and we are so sorry. We've shared your feedback with the Housekeeping and Front Office teams so we can work together to ensure the same mistake is not made in the future. We hope to have the chance to welcome you back the next time your travels bring you to Denver.