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Opiniones de Revel Hotel Des Moines Urbandale, Tapestry Collection by Hilton

4.5 out of 5
Revel Hotel Des Moines Urbandale, Tapestry Collection by Hilton
11211 Hickman Rd, Urbandale, IA

Opiniones

9.4

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 311 de 412 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 60 de 412 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 27 de 412 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 7 de 412 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 7 de 412 opiniones" "

9.6/10

Limpieza

9.4/10

Servicio y personal

9.2/10

Servicios

9.6/10

Condiciones de la propiedad

9.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very Nice
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Carla

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great experience
Se hospedó 4 noches en abril de 2024
Respuesta de Cameron N. (Assistant Chief Operating Executive), el 29 abr. 2024
Thank you so much for the feedback. We hope to see you again soon!

10/10 Excelente

Jeff

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is a great property if staying in the Urbandale/West Des Moines area. Modern, immaculate, well-maintained, tastefully decorated. Spacious rooms with convenient electrical outlets and USB ports in the headboards. Spotless modern bathrooms with great water temp and pressure, nice bath products, illuminated mirror over the sink. Great location, ample free off-street parking, card access building and rooms. Nice big bar/breakfast area with good complimentary breakfast including eggs, meats, potatoes, bakery items, cereal, fruit, and more. Friendly staff. Front desk told me the property was completed gutted and redone 4 years ago - it looks brand new. Highly recommend.
Se hospedó 2 noches en abril de 2024
Respuesta de Cameron N. (Assistant Chief Operating Executive), el 29 abr. 2024
Thank you so much for the feedback. We hope to see you again soon!

8/10 Bueno

Katie

Viaje en grupo, Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
This hotel is decent, nice, pretty clean, although there was someone else's hair on the lamp in our room, which brings onto question the level of cleanliness in the most important area, the guests rooms, but I have to say it's the least nice Hilton hotel I've ever been to. I usually love Hilton's various different collection hotels. And this was fine but I'd take any of the other Hilton hotels I've stayed at over the Revel. It was a very base, basic hotel. Nothing was outstanding except the man at the front desk when we checked in. He was great, friendly, helpful and welcoming. We had breakfast before we left and it was alright but could have been better. It too was very basic, nothing exceptional.
Se hospedó 1 noche en abril de 2024
Respuesta de Cameron N. (Assistant Chief Operating Executive), el 29 abr. 2024
Thank you so much for the feedback. We hope to see you again soon!

10/10 Excelente

Darrell

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was excellent
Se hospedó 1 noche en abril de 2024
Respuesta de Cameron N. (Assistant Chief Operating Executive), el 29 abr. 2024
Thank you so much for the feedback. We hope to see you again soon!

10/10 Excelente

Bill

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice place to stay
Se hospedó 1 noche en abril de 2024
Respuesta de Cameron N. (Assistant Chief Operating Executive), el 29 abr. 2024
Thank you so much for the feedback. We hope to see you again soon!

10/10 Excelente

Brianna

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Highly impressed; truly enjoyed my stay
Se hospedó 1 noche en abril de 2024
Respuesta de Cameron N. (Assistant Chief Operating Executive), el 29 abr. 2024
Thank you so much for the feedback. We hope to see you again soon!

10/10 Excelente

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Bonnibel - Front Desk Supervisor, el 3 abr. 2024
Thank you for your review!

10/10 Excelente

Danielle

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was clean, newly renovated, very comfortable and the staff was very helpful!
Respuesta de Cameron N. (Assistant Chief Operating Executive), el 29 mar. 2024
Thank you for staying with us here at The Revel Hotel! We appreciate your feedback!

10/10 Excelente

Brian

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful hotel and rooms. Great price. Breakfast was awesome. Would recommend
Se hospedó 2 noches en febrero de 2024
Respuesta de Bonnibel - Front Desk Supervisor, el 29 feb. 2024
Thank you for your 5/5 review!

2/10 Terrible

Paul

Se hospedó 2 noches en diciembre de 2023
Respuesta de Cameron N. (Assistant Chief Operating Executive), el 1 mar. 2024
I am sorry to hear that we missed the mark on this. Id love to hear more about your experience. Please feel free to reach out and share about it with me at cnash@hoari.com

10/10 Excelente

Taylor

Se hospedó 1 noche en diciembre de 2023
Respuesta de Bonnibel - Front Desk Supervisor, el 4 ene. 2024
Thank you for taking the time to leave a 5/5 review!

10/10 Excelente

Joel

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Bonnibel - Front Desk Supervisor, el 27 dic. 2023
Thank you for your review!

10/10 Excelente

MARK

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, nice value for our stay.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Bonnibel - Front Desk Supervisor, el 27 dic. 2023
Thank you for taking the time to leave us a review! We're glad you enjoyed your stay.

10/10 Excelente

Eileen

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Rooms could not regulate a temperature. It was either too cold or too hot 🔥
Se hospedó 2 noches en diciembre de 2023
Respuesta de Bonnibel - Front Desk Supervisor, el 27 dic. 2023
Thank you for the 10/10 review! We'll have maintenance take a look at the rooftop unit for that room.

10/10 Excelente

Mary

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was so helpful. We have stayed many other places recently with subpar service. Room is quite nice with excellent remodel decor and hardware. Will be back!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Bonnibel - Front Desk Supervisor, el 5 dic. 2023
Thank you so much for your 5/5 review! We've passed your kind words onto our staff.

10/10 Excelente

Katherine, Bethesda

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Revel is a great find. Breakfast with the stay, super friendly staff.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Bonnibel - Front Desk Supervisor, el 5 dic. 2023
We're happy to hear you enjoyed your stay with us! Thank you for taking the time to leave a review.

10/10 Excelente

Jacky

Se hospedó 1 noche en octubre de 2023
Respuesta de Bonnibel - Front Desk Supervisor, el 5 dic. 2023
Thank you for your review!

10/10 Excelente

Patricia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Bonnibel - Front Desk Supervisor, el 8 nov. 2023
Thank you for your 5/5 review! We hope to see you again!

10/10 Excelente

Derek

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice hotel close to everything's
Se hospedó 1 noche en octubre de 2023
Respuesta de Bonnibel - Front Desk Supervisor, el 25 oct. 2023
We appreciate your review! Thank you!

10/10 Excelente

connie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We will recommend the revel hotel to family and friends. The nicest hotel we have stayed in years. A big compliment to the staff.
Se hospedó 1 noche en octubre de 2023
Respuesta de Bonnibel - Front Desk Supervisor, el 25 oct. 2023
Thank you for your review! Your comments are really appreciated by our team!

10/10 Excelente

Clarissa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Revel is very nice
Revel is definitely one of the nicer hotel in this state I would highly recommend staying here
Se hospedó 2 noches en octubre de 2023
Respuesta de Brian F. Front Desk Executive, el 20 oct. 2023
Thank you for your feedback! We hope that you will be staying with us again soon!

10/10 Excelente

Thomas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good place
Se hospedó 3 noches en septiembre de 2023
Respuesta de Brian F. Front Desk Executive, el 9 oct. 2023
Thank you for your feedback! We hope that you will be staying with us again soon!

10/10 Excelente

Matthew

Se hospedó 1 noche en septiembre de 2023
Respuesta de Brian F. Front Desk Executive, el 18 oct. 2023
Thank you for your feedback! We hope that you will be staying with us again soon!

8/10 Bueno

David, MEDFIELD

Le gustó: Servicios y condiciones de la propiedad
Cleaning service was mediocre at best. Bar service was non-existant during open bar hours.
Respuesta de Brian F. Front Desk Executive, el 19 sept. 2023
Thank you for your feedback and we apologize that you were not fully satisfied with your most recent visit. We do hope that you will come back and give us another opportunity to improve upon your last stay.

10/10 Excelente

Tomas, Chicago

Se hospedó 2 noches en septiembre de 2023
Respuesta de Bonnibel - Front Desk Supervisor, el 8 nov. 2023
Thank you so much for your review!

10/10 Excelente

Rachel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Bonnibel - Front Desk Supervisor, el 17 sept. 2023
We appreciate you taking the time to leave us a review!

10/10 Excelente

Lisa

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect hotel stay!!! Thank you to the thoughtful team that made our anniversary weekend extra special!!! The room was spotless, the breakfast was delicious, and the customer service was second-to-none! We will definitely stay here again in the future.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Brian F. Front Desk Executive, el 6 sept. 2023
Thank you for your feedback! We hope that you will be staying with us again soon!

10/10 Excelente

Jodi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely stay
Cleanliness is so important, showing that you care about your facility goes a long way. Fitness area is essential and putting things in place to help keep the area tidy . A+
Se hospedó 1 noche en septiembre de 2023
Respuesta de Brian F. Front Desk Executive, el 4 sept. 2023
Thank you for your feedback! We hope that you will be staying with us again soon!

10/10 Excelente

Gina

Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We like Hilton properties because most are now dog friendly. This one was clean and quiet. The front desk staff was friendly and helpful. The property was well maintained.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Brian F. Front Desk Executive, el 4 sept. 2023
Thank you for your feedback! We hope that you will be staying with us again soon!

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Brian F. Front Desk Executive, el 4 sept. 2023
Thank you for your feedback! We hope that you will be staying with us again soon!

10/10 Excelente

Karen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Brian F. Front Desk Executive, el 2 sept. 2023
Thank you for your feedback! We hope that you will be staying with us again soon!

10/10 Excelente

Gina

Se hospedó 1 noche en agosto de 2023
Respuesta de Bonnibel - Front Desk Supervisor, el 17 sept. 2023
Thank you for your review!

10/10 Excelente

Michelle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location clean and quiet
Se hospedó 2 noches en agosto de 2023
Respuesta de Brian F. Front Desk Executive, el 21 ago. 2023
Thank you for your feedback! We hope that you will be staying with us again soon!

10/10 Excelente

oscar

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Enjoyed all the hotel had to offer from the outdoor patio to the bar and restaurant. Really liked it was close to the highway and 20 mins away from downtown Des Moines. Rooms were clean - fridge in the room didn't keep our drinks cold but not a big deal for us. Would absolutely be back for another stay.
Se hospedó 1 noche en agosto de 2023
Respuesta de Bonnibel - Front Desk Representative , el 9 sept. 2023
Thank you for your review! We're glad to know you enjoyed your time with us. We'll have our maintenance team take a look at the fridge that was in your room.

10/10 Excelente

Dawn

Se hospedó 2 noches en agosto de 2023
Respuesta de Brian F. Front Desk Executive, el 17 ago. 2023
Thank you for your feedback! We hope that you will be staying with us again soon!

2/10 Terrible

Adam

Le gustó: Limpieza
No le gustó: Servicio y personal
Se hospedó 2 noches en agosto de 2023
Respuesta de Brian F. Front Desk Executive, el 17 ago. 2023
Thank you for your feedback and we apologize that you were not fully satisfied with your most recent visit. We do hope that you will come back and give us another opportunity to improve upon your last stay.

8/10 Bueno

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Brian F. Front Desk Executive, el 14 ago. 2023
Thank you for your feedback! We hope that you will be staying with us again soon!

10/10 Excelente

Alexander

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en agosto de 2023
Respuesta de Brian F. Front Desk Executive, el 14 ago. 2023
Thank you for your feedback! We hope that you will be staying with us again soon!

10/10 Excelente

Ashton

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was well kept and the rooms are gorgeous. Liked the farming decorations and breakfast was lovely.
Se hospedó 1 noche en agosto de 2023
Respuesta de Brian F. Front Desk Executive, el 12 ago. 2023
Thank you for your feedback! We hope that you will be staying with us again soon!

2/10 Terrible

Eric

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de Brian F. Front Desk Executive, el 10 ago. 2023
Thank you for your feedback and we apologize that you were not fully satisfied with your most recent visit. We do hope that you will come back and give us another opportunity to improve upon your last stay.

10/10 Excelente

Joscelyne

Se hospedó 1 noche en julio de 2023
Respuesta de Brian F. Front Desk Executive, el 21 ago. 2023
Thank you for your feedback! We hope that you will be staying with us again soon!

10/10 Excelente

Karin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is new and modern, and the accommodations are great! Right off the Insterstate, so it’s easy to mive around, and yet quiet.
Se hospedó 2 noches en julio de 2023
Respuesta de Brian F. Front Desk Executive, el 31 jul. 2023
Thank you for your feedback! We hope that you will be staying with us again soon!

10/10 Excelente

Laura

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a great stay.
Se hospedó 2 noches en julio de 2023
Respuesta de Brian F. Front Desk Executive, el 31 jul. 2023
Thank you for your feedback! We hope that you will be staying with us again soon!

6/10 Aceptable

Ruth

Le gustó: Limpieza y condiciones de la propiedad
The hotel seemed to be understaffed and untrained. For the price of the hotel room, I expect more.
Se hospedó 1 noche en julio de 2023
Respuesta de Brian F. Front Desk Executive, el 31 jul. 2023
Thank you for your feedback and we apologize that you weren't fully satisfied with your visit. We do hope that you will give us another chance in the future to improve upon your last stay.

6/10 Aceptable

Jessica

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
The staff, though very nice, did not seem to know what they were doing and there was a lot of miscommunication about things.
Se hospedó 2 noches en julio de 2023
Respuesta de Brian F. Front Desk Executive, el 27 jul. 2023
Thank you for your feedback and we apologize that you weren't fully satisfied with your visit. We do hope that you will give us another chance in the future to improve upon your last stay.

4/10 Malo

Donald

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
The temperature in the facility was consistently too hot, and the air con in the room was not easy to program and never stayed cool.
Respuesta de Brian F. Front Desk Executive, el 25 jul. 2023
Thank you for your feedback and we apologize that you weren't fully satisfied with your visit. We do hope that you will give us another chance in the future to improve upon your last stay.

8/10 Bueno

Christopher

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023
Respuesta de Brian F. Front Desk Executive, el 25 jul. 2023
Thank you for your feedback! We hope that you will be staying with us again soon!

6/10 Aceptable

Sean

Se hospedó 1 noche en julio de 2023
Respuesta de Brian F. Front Desk Executive, el 24 jul. 2023
Thank you for your feedback. We hope you choose to stay with us again.

8/10 Bueno

Ivars

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice modern spacious quiet room..good experience!
Nice spacious room with very little noise from neighboring rooms or floors. AC system was excellent: cooled my room quickly and almost noiseless! Grounds, rooms, lobby and restaurant was nice clean and well maintained.. overall a very nice experience.
Se hospedó 1 noche en julio de 2023
Respuesta de Bonnibel ~ Front Desk Supervisor , el 23 jul. 2023
Thank you for the 8/10 review! We're glad to know you enjoyed your stay with us at the Revel and we hope to see you again!