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Opiniones de Staybridge Suites West Des Moines, an IHG Hotel

3 out of 5
Staybridge Suites West Des Moines, an IHG Hotel
6905 Lake Dr, West Des Moines, IA

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 212 de 410 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 119 de 410 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 34 de 410 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 28 de 410 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 17 de 410 opiniones" "

8.6/10

Limpieza

8.8/10

Servicio y personal

8.0/10

Servicios

8.4/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Nicolas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bueno!
Excelente hotel en West des Moinde
Se hospedó 1 noche en agosto de 2017
Me alegro de que haya disfrutado de su estancia con nosotros. Gracias, Jessica

8/10 Bueno

Christine

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We were disappointed that the hot tub was closed. Someone had broke glass in it the day before. That was the main reason we had made reservations there was because it had a hot tub. We understand the safety aspect but was really looking for to relaxing. Everything else was great.
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Kristle

Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Kelsey

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Family/Dog Friendly
Very friendly staff and nice big clean rooms. We are traveling with two young kids and a large dog. We were all very comfortable and happy as this hotel. We already booked our stay there on our trip home. It is an older hotel but again clean rooms. Also, since older I believe it helped with noise. Never heard anyone else the whole time.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Michael, Front Office Manager , el 2 ene. 2024
Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that our friendly staff, spacious and clean rooms, and our accommodation of your family and furry friend contributed to a comfortable and happy stay.We are also excited to share some upcoming news with you. In response to valuable feedback from guests like yourself, we are thrilled to announce that we will be starting renovations on our guest rooms later this month. While our rooms have provided comfort, we are committed to enhancing your experience even further with modern updates and amenities. We hope you'll consider staying with us again to experience our refreshed accommodations during your next visit.Your mention of the older hotel's advantage in minimizing noise is appreciated. We understand the importance of a peaceful environment for our guests, and we're pleased it added to the enjoyment of your stay.Thank you for choosing our hotel, and we look forward to welcoming you back on your trip home. If there's anything specific you'd like during your next stay or any special requests, please feel free to let us know. Your comfort is our priority, and we can't wait to host you again soon!Best regards

10/10 Excelente

Gina

Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Delaney

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Delaney

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It’s our favorite place to stay in West Des Moines!
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Erin

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Large, comfortable suite. Great wifi. Ample free parking. Close to lots of amenities. Really friendly front desk staff
Se hospedó 3 noches en noviembre de 2023
Respuesta de Michael, Front Office Manager , el 29 nov. 2023
Erin, thank you so much for your kind words! I am delighted to hear you enjoyed the hotel's amenities and our wonderful front desk staff! We look forward to welcoming you back whenever your travels bring you our way.

10/10 Excelente

Nick

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean, good location , great pool and hot tub. Had gratis happy hour including Taco bar.
Se hospedó 1 noche en octubre de 2023
Respuesta de Michael, Front Office Manager , el 28 oct. 2023
Thank you for your kind words! I delighted to hear you enjoyed our reception and hotel facilities. We look forward to welcoming you back in the future

2/10 Terrible

Brenda

No le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en agosto de 2023

2/10 Terrible

Brenda

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Worst Hotel Booking Ever
Rooms were not ready at 3:40pm for 3pm check in. Room STUNK to high heaven and an oxidizer machine was brought in but didnt help...we truly had to stay out of our room until it was time to go to bed, which was the hardest mattress I've ever slept on BUT to end the night, we gad a room next to 2 dogs that either yapped ir barked all night!!!!!! Told the front desk at check and was told they would credit me $50 but only credited $30...WHAT A JOKE!@!!! I SHOULD HAVE BERN GIVEN A FULL REFUND!!!!!!!!
Se hospedó 1 noche en agosto de 2023

4/10 Malo

Jo

Viaje familiar
No le gustó: Servicio y personal y condiciones de la propiedad
The hotel is really old and shabby. They are in the middle of renovations but Expedia doesn't tell you that. When I called the front desk to ask why I didn't get the room I paid for they were dismissive said they don't even have that room. Apparently Expedia sold me a room that doesn't exist. I won't stay here again and next time I will call Expedia immediately and ask that they make good on the room I paid for through them.
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Kenneth

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stay here.
Very good experience. Will stay here again.
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Kenneth

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice property. Upgrades are very nice.
Se hospedó 1 noche en julio de 2023

8/10 Bueno

Scott

Viaje de negocios
Le gustó: Servicio y personal y comodidad de las habitaciones
Recommend
Properly is under remodel. Much needed. This property is far under other staybridge properties as far as condition goes. Would recommend as area is fantastic and safe
Se hospedó 4 noches en julio de 2023

4/10 Malo

Lori

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
A very sad and depressing place to stay.
The Staybridge is at the very beginning of a much needed and long overdue renovation process. The rooms are in dire need with thin walls, carpet stains, ceiling patches, and old furnishings. I would have left and gone elsewhere if I could. I paid $190 for 1 night and I feel robbed. My recommendation is to stay elsewhere.
Se hospedó 1 noche en julio de 2023

6/10 Aceptable

Cesar

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Liked: cleanliness; location, excellent breakfast and service. Didn’t like: refrigerator too noisy (had to unplug) same AC (turned off after room was cool) Dissatisfied: Booked AND PAID for King Suite regular, checked in and was told that they didn’t have King Suite regular, only Queen bed Suite accesible and that they couldn’t change rate. The water from accessible shower run out the shower and down the floor so we had to use towels to dry the floor.

6/10 Aceptable

John

Viaje familiar
No le gustó: Condiciones de la propiedad
Under construction but it clearly had been for some time. Understaffed and the staff that was there was lackadaisical, bored, inattentive
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en abril de 2023

4/10 Malo

Kristi

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Never again
Didn’t stay due to the conditions of the room. Left after 1 night.
Se hospedó 4 noches en abril de 2023

10/10 Excelente

Todd

Se hospedó 1 noche en abril de 2023

4/10 Malo

Marisa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Dry weekend
The website said nothing of remodeling which dampened our trip due to not being able to utilize the swimming pool. That was the highlight for the kids to travel.
Se hospedó 2 noches en abril de 2023
Respuesta de Conner, el 21 abr. 2023
Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge SuitesI would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.We are currently under a renovation and our website as well as all other third party websites have been updated. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Bueno

Alecia, Roscoe

Se hospedó 3 noches en abril de 2023

4/10 Malo

Megan

Se hospedó 1 noche en abril de 2023

2/10 Terrible

Mary

No le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2023
Respuesta de Conner, el 24 abr. 2023
Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites West Des Moines.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excelente

Rhonda

Se hospedó 2 noches en marzo de 2023

4/10 Malo

Candace

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2023

6/10 Aceptable

Ryan

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The property is located right off the highway which made it convenient. It has a wonderful small lake right behind where we could walk the dogs. Staff is friendly. The problem is the first floor has large construction ongoing. This was not mentioned to us as we booked. It also did not have the indoor pool or exercise room availabe the entire time.
Se hospedó 4 noches en marzo de 2023

6/10 Aceptable

Kristy

Viaje familiar
Le gustó: Servicios
No le gustó: Limpieza y condiciones de la propiedad
Our room was very hot when we got there and the floors were dirty especially in the bathroom area and hallways. Needs some updating on the floor grout.
Se hospedó 1 noche en marzo de 2023

6/10 Aceptable

James

Le gustó: Servicio y personal
Se hospedó 1 noche en marzo de 2023

4/10 Malo

Phillip

Viaje en pareja, Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
I didn’t like the renovation going on we weren’t informed of or the walls and general condo of the rooms. Gross.
Se hospedó 1 noche en marzo de 2023

8/10 Bueno

Stephanie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2023

6/10 Aceptable

Kari

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
They charged an additional 50$ to my card although I paid in advance for a better/bigger room that was no lobger available due to construction.
Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Dennis

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Mark the GM is excellent
Se hospedó 1 noche en febrero de 2023

8/10 Bueno

Elizabeth

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
I stay in West Des Moines frequently with my family. I prefer to have a full kitchen for convenience with my kids. The staff here were so friendly and by far the best experience we've had compared to other hotels. This would be 5 stars across the board with the exception of our room was quite dated and needed many updates (broken tiles in bathtub surround, ceiling was just bad and needed to be scraped and redone, patching on the walls and the kitchen was in need of an update) I was a little disappointed that our room did not have the little bar with seating, but we made it work. We had a suite with 2 queen beds. Breakfast was good, staff was excellent. It was very clean. A few updates to this hotel and it will be my first choice! -Also, They are in the process of renovating the lobby and hot tub. Pool was open, but also needed a bit of work.

10/10 Excelente

Isidor

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2022

6/10 Aceptable

Laurie

Se hospedó 1 noche en diciembre de 2022

8/10 Bueno

Sherri

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en noviembre de 2022

10/10 Excelente

Sherry

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The bed is very comfortable and the room very quiet. Enjoyed our stay.
Se hospedó 1 noche en noviembre de 2022

8/10 Bueno

Linda, SNOHOMISH

Se hospedó 1 noche en octubre de 2022

8/10 Bueno

kim hoan, corona

10/10 Excelente

Raymond F

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2022

8/10 Bueno

Scott

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en octubre de 2022

4/10 Malo

Derek

Se hospedó 1 noche en octubre de 2022

6/10 Aceptable

Sara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Covered Bridge Festival Overnight
Well, the first problem my key would not work so I went back to get a new one. She said I have to fanagle it in order to open. Same thing happened, took me 10-15 times before I could even get into my room. The room itself was great, except I thought I was getting a fireplace and a dvd player....I would have said something if I was staying later than a day, but not a big deal. Then the TV size was not the full size. I tried to fix it, but it would not work. The breakfast was great except for the bacon. It seemed like it was not fully cooked. Then I went to check out and waited for 10 minutes and nobody showed up. There should always be two people at the desk for this reason. Otherwise it was a decent stay. Nice and quiet.
Se hospedó 1 noche en octubre de 2022

8/10 Bueno

Jana

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Great breakfast and location. Pool was broken:(
Se hospedó 2 noches en octubre de 2022

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
1 out of 2.
When we walked in the microwave vent was on high and the air conditioner was set to 60 which we found odd. The ceiling had previous water damage in numerous spots and the paint was maybe mid touch up or just not done well. All of those issues would have been fine but the cleanliness of the floors, bathroom, and bedding left much to be desired. Had we arrived earlier we probably would have at the least requested a different room, but as it was after midnight we toughed it out. The other party we travelled with had no complaints, so possibly hit or miss. Our room a definite miss.
Se hospedó 1 noche en octubre de 2022

6/10 Aceptable

Joel

Se hospedó 1 noche en octubre de 2022

8/10 Bueno

Sabra

Se hospedó 1 noche en octubre de 2022