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Opiniones de Tru by Hilton Chesterfield Township Detroit

2.5 out of 5
Tru by Hilton Chesterfield Township Detroit
45301 Marketplace Blvd, New Baltimore, MI

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 52 de 90 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 17 de 90 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 4 de 90 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 4 de 90 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 13 de 90 opiniones" "

9.0/10

Limpieza

8.2/10

Servicio y personal

8.6/10

Servicios

8.8/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Delina

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
I like the let me check in earlier and everything was good
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Erin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and nicely located hotel for a reasonable price. Nice indoor and outdoor sitting area with available games for entertainment. Breakfast was average. Only complaint would be the towels are not soft, pretty scratchy. And we could hear people walking on the floor above us. So asking for a room on the top floor would be wise. Overall, a very nice place to stay for a short period of time.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Dwayne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice place
Se hospedó 1 noche en abril de 2024

10/10 Excelente

ronald

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked everything about this location
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Tara Lynn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024

4/10 Malo

Gemlight81

Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
The king room is small. The esthetic is cold and not warm. Breakfast is great.

8/10 Bueno

Tara

Le gustó: Limpieza, servicios, condiciones de la propiedad
A very cute place with a more boutique feel unlike many commercial hotels but I will say I was there 4 nights and did get my room cleaned or trash and towels picked up. I was alone so I didn’t really need much and I will say regardless of that I would absolutely stay there again.
Se hospedó 4 noches en marzo de 2024

8/10 Bueno

Amy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Troy

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Pedro

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Matt

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

2/10 Terrible

Giulio

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
I purchased this hotel through Expedia, paid more than $800.00 and get cancelled for no show because the flight (always booked with Expedia) was delayed. I had to make a new reservation $500.00 and I didn't get any refund, by Expedia nor the hotel. Very disappointing. The hotel itself is nice.
Se hospedó 4 noches en enero de 2024

10/10 Excelente

Emma

Se hospedó 1 noche en enero de 2024

8/10 Bueno

Tiffany

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice comfortable rooms with plenty of towels. The free breakfast was not much of anything good.
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Gwendolyn

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Michelle

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Barry, New Baltimore

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Comfortable and clean. Very friendly staff. Will be back.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Ashley

Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Judy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

natalie

Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Very clean and friendly atmosphere
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Sandra, Washington

Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Kiana

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I had a mostly pleasant stay. The only negative thing I have to say is that the walls are a little thin. I had some obnoxious neighbors for 2 days of my stay, and it sounded like they were in the room with me. Other than that, I have no complaints about the hotel. I would stay again.
Se hospedó 3 noches en noviembre de 2023

10/10 Excelente

John

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was very nice and clean the staff was amazing I love it there I will be back !!!
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

daniel

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Would stay here again.
Se hospedó 3 noches en octubre de 2023

10/10 Excelente

Terri

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My room and all common areas were exceptionally clean. Ora and Felica truly understand the meaning of hospitality. Thank you for your accommodations.
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Richard

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Serena, Bartlesville

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice hotel, i would stay again.
Se hospedó 3 noches en octubre de 2023

8/10 Bueno

chad

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Darcel

Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Frank

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was a great place to stay price was right alot of food options around that area
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Keith

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Steve

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
rooms were very noisy footsteps above, TV you can hear from opposite rooms and you can hear other guests talking while in there rooms
Se hospedó 2 noches en septiembre de 2023

8/10 Bueno

Rich

Le gustó: Limpieza y condiciones de la propiedad
Nice hotel, clean like the decor
Se hospedó 3 noches en septiembre de 2023

2/10 Terrible

Carly

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Barry, New Baltimore

Viaje familiar
New property that’s still in very good shape… compared to the others next door which I’ve stayed at each MANY times before - they usually have a bunch of rowdy groups tearing them up… the staff here has been great and their detail to a clean workspace is evident.
Se hospedó 1 noche en septiembre de 2023

4/10 Malo

Steve

Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

SEAN, LINCOLN PARK

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Newer hotel, nice rooms. Comfy beddi g
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Giuseppe

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stay was great staff was great and property was great wish they had a pool but other then that it was perfect
Se hospedó 5 noches en septiembre de 2023

8/10 Bueno

Michael

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The proximity to restaurants and amenities is a definite plus. Also, it is close enough to Mount Clemens, Sterling Heights, and Metro Beach so that all of the attractions of these areas are easily accessible.
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Terrell

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Expedia needs to have a disclaimer about the deposit requirement at the time of hotel check in
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Barnard

Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Bradley

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en agosto de 2023

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A solid option
Newer facility, in good condition, attentive staff. Breakfast was rather basic. Decent value for price. Good dining options nearby.
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was fine
The hotel is brand new. It's in a odd location. The parking lots need traffic control. A piece of trim in the room fell off. It was put up with poor two sided tape. There are no drawers in the rooms. Everything is hooks. That is not as hip as they think it is. The free breakfast is fine, but lacking. The shower is nice. We could hear anyone talking in the hallway and the people in the room above us sounding like they were herding elephants every morning. Hard to tell if that is a room issue or the hotel's build quality. All in all, a good cheap and clean hotel stay. This is Hilton's cheaper offering, so was about what we expected.
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

S

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en agosto de 2023

2/10 Terrible

Linda

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Watermain rupture locally during stay, awoke after first night to find this. NO notification of occurrence, had to figure it out hard way. If you can print people's statements and shove them under doors, how about a heads up in this or some other way? NO accommodations made by property--obviously they can't help the situation but how about offering a bottle of water or two for brushing teeth? A co-worker asked for one and was tod price. After break was repaired, a boil order was in place--again, NO notification and NO water offered. How about some signs around the property advising water is not considered safe yet? Never saw or received the first one. We did notice, however, that the breakfast service never missed a beat. How can you run a restaurant without safe running water ? YOU CAN'T. Handwashing, food prep--all need clean water! A coworker got locked out of his room because they coded the dates on his reservation incorrectly. He spent over an hour waiting in the lobby because no one on site knew how to correct the situation and get him back into his room with his belongings. Over an hour to make a new room key and correct their mistake? Truly unacceptable--that should be a fundamental hotel skill. Bottom line: AVOID THIS PROPERTY.
Se hospedó 3 noches en julio de 2023

10/10 Excelente

Anthony

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
a very nice facility and the first night it did get a little loud out on the patio after 10:00 pm below are window
Se hospedó 3 noches en julio de 2023

2/10 Terrible

Hilary

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
The hotel itself was great. The staff however was very nice but . the Assistant General Manager was the absolute worst person ive ever met. They had issues with our payment processing when we arrived. We used a venmo card to pay and it captured a temp hold as usual and then she said it didnt go through. She couldnt fix the issue and allowed us to checkin and go to our room. Upon check out 3 days later we were told we had a balance owed over 300 dollars. I showed her where they had pulled the money already and she said we were liars and theives and they should have never allowed us to stay. This was unacceptable and she demanded alternate payment. I contacted venmo and they said until the hotel finalize the transaction it would show pending. I showed her this communication and she she still said no. I asked for them to refund my venmo and then i could re run the card and she absolutely refused and demanded alternative payment which we didnt have after they had already taken 600 dollars. They threatened police and more. My husband placed the balance on his company card to settle the issue and they still as of today 6 days later have a hold on 600 dollars in my venmo account. Completely rude and unacceptable behavior from a Assistant Manager and even after we asked for the GM she refused. Never will i stay here again if she is employed. Hilton has a reputation for excellence...she is failing that standard. She didnt even know how to print our receipt she had to get help.
Se hospedó 4 noches en julio de 2023

8/10 Bueno

Christopher, Traverse city

Viaje en grupo, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Basic, clean and a very friendly staff. Rooms are small, but this is Hiltons brand awnser to IHG Express.
Se hospedó 1 noche en julio de 2023

2/10 Terrible

Denise

Viaje familiar
No le gustó: Servicio y personal
The hotel overbooked their rooms. When we arrived they told us they didn't have a room for us, even though we had reservations. We were forced to find a new hotel and had to pay higher rates at that hotel. Other family members that were also staying there, were given room keys to rooms that were already occupied. They opened up the room door with their key to find that the room was already occupied. Very unsecure and unsafe situation. We would never recommend this hotel.