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Opiniones de Orchid Hotel

3 out of 5
Orchid Hotel
Al Riqqa Road, Riqqa Al Buteen, Deira, Dubai

Opiniones

6.0
Puntuación de 10, es decir, Excelente. Basada en 13 de 97 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 30 de 97 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 19 de 97 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 14 de 97 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 21 de 97 opiniones" "

6.4/10

Limpieza

6.2/10

Servicio y personal

6.0/10

Servicios

5.8/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Karimullah

No le gustó: Servicio y personal y condiciones de la propiedad
Over all it is far from standard
Se hospedó 2 noches en enero de 2024

6/10 Aceptable

Samir

Le gustó: Limpieza y servicio y personal
Overall it's not bad however a few things to note prior to staying here: First, after you check in, they keep your passport for the duration of your stay UNLESS you pay 130 dhs then they will give it back to you. Second, if you're facing the entrance side aka Nihal Hotel it's going to be noisy every night due to the number of cars that pass by that area as well as the night club within Nihal Hotel. They also seem to be doing renovations within the hotel on all floors so the smell of paint and noise will also be there. Lastly there is a nightclub downstairs and they play loud music every night as well, so if you're a light sleeper make sure to get at least the 4th floor but 6th and 7th floor would be ideal.
Se hospedó 28 noches en junio de 2023

2/10 Terrible

Mohamed

Le gustó: Servicios
No le gustó: Limpieza y condiciones de la propiedad
Loud music at night, terrible shower.
Se hospedó 1 noche en febrero de 2023

8/10 Bueno

Stewart

Le gustó: Servicio y personal y comodidad de las habitaciones
Transit through Dubai for 1 night
This is one of those places that you get what you pay'd for, its that's simple. I arrived at 6am and was simply in need af a places to get 4 or 5 hrs sleep, it's close to the airport and so cheap cost me about 120AED or £22 through Hotels.com. It was all I needed so I can't commit on noise levels during the night. Staff even at 6am where good and after a quick shower I was out like a light. Bathroom is dated and not very clean but shower is hot and good pressure. Bed sheets where clean but had signs of heavy use. I was allowed a late checkout with no extra charge, I also indulged in an hours massage at the Spa on the 7th floor, conveniently located next to my room. I would have no problems staying here for a night's transit though Dubai again. Thank you ORCHID HOTEL.
Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

ERLI

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ótima. Recomendo.
Bom atendimento. Localização excelente. Ar condicionado. Confortável. Frigobar no quarto. Chaleira elétrica. Elevador. Possui bar, restaurante e um local de balada. Se não gosta de barulho, atente-se a pedir um quarto nos andares superiores. Mas recomendo o hotel.
Se hospedó 8 noches en julio de 2022

4/10 Malo

Oliver, Carnegie

No le gustó: Servicio y personal
They have two clubs in the hotel, and both are loud until 4am (!!!!) in the morning. Even in the 6th floor i couldnt sleep.
Se hospedó 5 noches en agosto de 2022

8/10 Bueno

Cliente verificado

Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en febrero de 2020

10/10 Excelente

Cliente verificado

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Great customer service and every thing was perfect
Se hospedó 6 noches en febrero de 2020
Respuesta de Dianne Manlugon Front Office Supervisor, el 1 mar. 2020
Dear Guest, Thank you for sharing your valuable feedback. It was a privilege to have you stay with us at the Orchid, Dubai. We are glad to learn that you were happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our guests. We value your patronage and look forward to welcoming you back at the Orchid, Dubai.

10/10 Excelente

Qamar

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en febrero de 2020
Respuesta de Prakash, el 22 feb. 2020
Dear Sir, Thank you very much for your feed back welcome again & again to our hotel so,we will try to give you more service.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza
Ok but atmosphere was not good
Se hospedó 1 noche en febrero de 2020
Respuesta de Prakash, el 19 feb. 2020
Dear Guest, Thanks for your feed back and we will try to to improve your suggestions

6/10 Aceptable

Cliente verificado

Viaje de negocios
No le gustó: Servicios y condiciones de la propiedad
Room, not bad, environment not good for business person.
Se hospedó 2 noches en enero de 2020
Respuesta de Dianne Manlugon Front Office Supervisor, el 1 mar. 2020
Dear Guest, Thank you for sharing your valuable feedback. It was a privilege to have you stay with us at the Orchid, Dubai. We are glad to learn that you were happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our guests. We value your patronage and look forward to welcoming you back at the Orchid, Dubai.

2/10 Terrible

Cliente verificado

Se hospedó 3 noches en enero de 2020

6/10 Aceptable

mark

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
a good hotel/prime location with a couple minuses
This is my second time staying at the Orchid hotel in Al Rigga. I’m a solo traveller visiting many friends and family in Dubai. Pros: the hotel is close to the airport, and the location is PRIME. very close to the metro station, hundreds of restaurants at the main al rigga street which is a 3 min walk from the hotel lobby, 2 grocery stores nearby, and the hotel is generally clean. CONS: 1. there is an indian night club that opens from 10pm to 3 am and i got situated in the the 4th floor and you can hear loud music till dawn. always request for 6th or 7th floor which were my floors on my first stay there for a quieter sleep. 2. TRAVELLERS beware: DUBAI is an open city and you can have female guests up in your rooms. there is ONE specific receptionist there that will tell you that you cannot have guests visiting you and will tell you that you have to pay for a room rate to have a woman come up with you (forgot his name, but you’ll know him when you see him) he’ll claim it’s the rules but to me it was just his way to get a kickback or bribe by you having to pay a room rate for a female guest. there is a night club in the lobby and lots of couples go in and out so DO NOT GIVE WAY to these receptionists. UAE thrives on tourism and the last thing they want is to anger people staying in their hotel so tell these guys to leave you alone. other than that my stay was pleasant, the remainder of the staff were nice and cleaning person was very good and took care of the room.
Se hospedó 14 noches en enero de 2020
Respuesta de Riazul hasan, el 1 feb. 2020
thank you for your recent stay at our hotel Orchid and it is a pleasure to receive your feedback through Trip Advisor about your experience with us. We are delighted to know that you have been one of our frequent guests and positively hopeful to regain your patronage following the inconvenience during your last stay. I have noted the points raised by you and will definitely look into it. Thank you once again for choosing to stay with us and we all look forward to welcoming you back. warm regards Riazul Hasan Operation Manager

2/10 Terrible

Rehan, Karchi

No le gustó: Condiciones de la propiedad
Not come to this property again,its my worst experience, everything so sl expansive even food and drinks
Se hospedó 1 noche en enero de 2020
Respuesta de Riazul Hasan, el 22 ene. 2020
Thank you for your stay with us and feed back, we are sorry hear that you find us expensive but this is to bring your kind notice that our rates are very reasonable as compare to other hotels in the area you can verify. Thank you again for the feed back. warm regards Riazul Hasan Operation Manager

6/10 Aceptable

Cliente verificado

Viaje en pareja
No le gustó: Servicios y condiciones de la propiedad
I’ve stayed here previously 10+ years ago and I must say it didn’t have that smell in the rooms as before, however the bath tub, floor and wall tiles were the same as then bathroom. Tiles were chipped and broken in places and lots of mould around the bath. Steam room was out of use and the pool wasn’t available either. If you like staying up till early hours of the morning then that’s fine because at this hotel music is very loud till 3 am every morning. I was not happy I could here it even on the 4th floor. I was offered a room on the next floor. House keeping was done every morning, leaving the rooms clean and smelling fresh. Clean hotel over all but it’s a shame it still has the very old bathroom furniture full of mould.
Se hospedó 7 noches en enero de 2020
Respuesta de Riazul Hasan, el 21 ene. 2020
Thank you for taking the time to provide us feedback. We regret to hear about your recent stay experience and we sincerely apologize for any inconvenience caused. The hotel being almost 20 years old has indeed some challenges in some of the rooms, which may have not met your expectations. We will certainly look at areas where we can improve on however glad to read that you find the House keeping efficient, Once again, thank you for your time and we look forward to an opportunity to welcome you back in the near future. Thank you warm regards Riazul Hasan Operation Manager

6/10 Aceptable

Cliente verificado

This property need to be updated and the photos of the property does not represent the actual product.
Se hospedó 1 noche en enero de 2020

8/10 Bueno

Benedicta

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was a nice
Se hospedó 8 noches en enero de 2020
Respuesta de Dianne Manlugon Front Office Supervisor, el 1 mar. 2020
Dear Guest, Thank you for sharing your valuable feedback. It was a privilege to have you stay with us at the Orchid, Dubai. We are glad to learn that you were happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our guests. We value your patronage and look forward to welcoming you back at the Orchid, Dubai.

6/10 Aceptable

Jane, New York

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Bathroom always leaked. Staff was friendly though
Se hospedó 15 noches en agosto de 2019

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Not bad
Many technical problems at beginning but got there towards the end Slightly loud at night especially if your in 2nd or 3rd floor because if the club But would stay there again
Se hospedó 5 noches en noviembre de 2019
Respuesta de Dianne Manlugon, el 21 dic. 2019
Dear Guest, Thank you for sharing your valuable feedback. It was a privilege to have you stay with us at the Orchid, Dubai. We are glad to learn that you were happy with the overall services of our hotel in spite of the technical issue that was encountered in the beginning. Rest assured that the said issue has been addressed to the concerned department and get altered.Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our guests. We value your patronage and look forward to welcoming you back at the Orchid, Dubai.

10/10 Excelente

Aniko

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 9 noches en noviembre de 2019
Respuesta de DIANNE, el 1 dic. 2019
Dear Guest, Thank you for sharing your valuable feedback. It was a privilege to have you stay with us at the Orchid, Dubai. We are glad to learn that you were happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our guests. We value your patronage and look forward to welcoming you back at the Orchid, Dubai.

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 5 noches en noviembre de 2019
Respuesta de Dianne Manlugon, el 21 dic. 2019
Dear Valued Guest, Greetings! Kindly accept our sincere apology for the dissatisfaction and inconvenience caused to you. We deeply regret to know that you have had a less than satisfactory stay here with us and, you did not experience exemplary hospitality at Orchid Hotel,Dubai.We are committed to and do try very hard to provide a delightful experience for each and every of our guests. As such, this issue has been addressed and shared with our team for immediate improvement to prevent a recurrence. The comfort and satisfaction of our guests is our top priority and I sincerely apologize for your experience Once again, thank you for sharing your valuable comments and I hope that you will trust in our commitment to continually strive to improve on delivering the highest levels of service and hospitality.

4/10 Malo

Cliente verificado

Se hospedó 4 noches en octubre de 2019
Respuesta de Arun Kumar, el 16 oct. 2019
Dear Guest, Thank you for your valuable feedback. We request you to let us know the areas where we did not meet your expectations so that we can take the necessary steps to elevate the overall experience. We hope to welcome you again.

10/10 Excelente

MASLINDADEE, Brunei

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good location..not really far with the metro station..staffs are really helpful
Se hospedó 2 noches en octubre de 2019
Respuesta de Arun Kumar, el 16 oct. 2019
Dear Guest, Thank you for your valuable feedback & appreciating our services. We look forward to welcome you again.

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The receptionist was rude and incompetent. The girl with the braces spoke to us rudely and dismissively. Bathroom is dirty and the sheets. I will never go back to that hotel again.
Se hospedó 1 noche en octubre de 2019
Respuesta de Arun Kumar, el 16 oct. 2019
Dear Guest, Thank you for your valuable feedback. It is with regret that we note there were some areas which did not meet your expectations. The gaps that your feedback has highlighted have been noted by our concern team and we assure you that necessary steps will be taken to elevate the overall experience. We hope to welcome you again.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very bad hotel experience, rude employees, overally not happy with this stay. Next time will be avoidef at all costs!
Se hospedó 2 noches en octubre de 2019
Respuesta de Arun Kumar, el 16 oct. 2019
Dear Guest, Thank you for your valuable feedback. It is with regret that we note there were some areas which did not meet your expectations. The gaps that your feedback has highlighted have been noted by our concern team and we assure you that necessary steps will be taken to elevate the overall experience. We hope to welcome you again.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 6 noches en septiembre de 2019
Respuesta de Dianne Manlugon, el 7 oct. 2019
Dear Guest, Thank you for sharing your valuable feedback. It was a privilege to have you stay with us at the Orchid, Dubai. We are glad to learn that you were happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our guests. We value your patronage and look forward to welcoming you back at the Orchid, Dubai.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Orchid
All was ok, withouth problems, cleanservice good, what I want, alls make it, really good, services ok, don't try restaurant cos I was still out, and eaiting in other places, but servants was very helpfull.thnx
Se hospedó 10 noches en septiembre de 2019
Respuesta de Dianne, el 26 sept. 2019
Dear Valued Guest, Thank you for your appreciation, We will see you in your next visit. Thank you. Kind Regards, Dianne

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en septiembre de 2019
Respuesta de Dianne, el 19 sept. 2019
Dear Guest, Thank You for the valuable feedback! Your heart-warming appreciation have been received with humble gratitude and genuine delight by all of us at the hotel. We constantly strive to provide our guests with a memorable service experience and I am happy that we were able to deliver this to you. The team and I look forward to your continued visits. Warm Regards, Dianne

8/10 Bueno

johziane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely
Espetacular
Se hospedó 4 noches en septiembre de 2019
Respuesta de Dianne, el 15 sept. 2019
Dear Ms.Johziane, Greetings!!! Thank you for sharing your appreciative feedback. It is always a pleasure to receive positive assessment and we are delighted to read your gracious compliments about the hotel along with the warm and friendly service by our team members. The entire team is also thrilled to see their service being appreciated in this forum. We thank you once again for your recommendation and for such a delightful review and look forward to the pleasure of your continued visits. Warm Regards, Dianne Manlugon Front Office Supervisor

4/10 Malo

Cliente verificado

Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2019
Respuesta de Dianne, el 9 sept. 2019
Thank you for your feedback!

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en septiembre de 2019
Respuesta de Dianne, el 7 sept. 2019
Dear Valued Guest, Greetings!!! Thank you for your review. It is a delight to note your compliments for our product, facilities and on our hospitality. Your heart-warming praise and appreciation have been received with humble gratitude and genuine delight by all of us at the hotel. We constantly strive to provide our guests with a memorable service experience and I am happy that we were able to deliver this to you. The team and I look forward to your continued visits. Warm Regards, Dianne Front Office Supervisor.

8/10 Bueno

Cliente verificado

Se hospedó 7 noches en agosto de 2019
Respuesta de DIANNE, el 17 ago. 2019
Dear Valued Guest, Greetings!!! Thank you for your review. It is a delight to note your compliments for our product, facilities and on our hospitality. Your heart-warming praise and words of appreciation have been received with humble gratitude and genuine delight by all of us at the hotel. We constantly strive to provide our guests with a memorable service experience and I am happy that we were able to deliver this to you. The team and I look forward to your continued visits. Warm Regards Dianne Front Office Supervisor.

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en agosto de 2019
Respuesta de DIANNE, el 17 ago. 2019
Dear Valued Guest, Greetings!!! Thank you for your review. It is a delight to note your compliments for our product, facilities and on our hospitality. Your heart-warming praise and words of appreciation have been received with humble gratitude and genuine delight by all of us at the hotel. We constantly strive to provide our guests with a memorable service experience and I am happy that we were able to deliver this to you. The team and I look forward to your continued visits. Warm Regards Dianne Front Office Supervisor.

2/10 Terrible

Mwffak

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
أسوا مافيه الأفريقي الأمن الذي يقف عند باب المصعد غير محترم
Se hospedó 3 noches en julio de 2019

8/10 Bueno

Carlos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Confortable
Good hotel, friendly staff very attentive, great location
Se hospedó 1 noche en julio de 2019
Respuesta de Dianne, el 31 jul. 2019
Dear Valued Guest, Greetings!!! Thank you for your review. It is a delight to note your compliments for our product, facilities and on our hospitality. Your heart-warming praise and words of appreciation have been received with humble gratitude and genuine delight by all of us at the hotel. We constantly strive to provide our guests with a memorable service experience and I am happy that we were able to deliver this to you. The team and I look forward to your continued visits. Warm Regards Dianne Front Desk Supervisor

6/10 Aceptable

Cliente verificado

Se hospedó 2 noches en junio de 2019
Respuesta de Sanchit Bhargava, el 10 jul. 2019
Dear Valued Guest,Greetings! Kindly accept our sincere apology for the dissatisfaction and inconvenience caused to you. We deeply regret to know that you have had a less than satisfactory stay here with us and, you did not experience exemplary hospitality at Orchid Hotel,Dubai.We are committed to and do try very hard to provide a delightful experience for each and every of our guests. As such, this issue has been addressed and shared with our team for immediate improvement to prevent a recurrence. The comfort and satisfaction of our guests is our top priority and I sincerely apologize for your experience Once again, thank you for sharing your valuable comments and I hope that you will trust in our commitment to continually strive to improve on delivering the highest levels of service and hospitality.

10/10 Excelente

Delowar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2019
Respuesta de Sanchit Bhargava, el 19 abr. 2019
Dear Valued Guest, Greetings!!! Thank you for your review on Expedia.com. It is a delight to note your compliments for our product, facilities and on our hospitality. Your heart-warming praise and words of appreciation have been received with humble gratitude and genuine delight by all of us at the hotel. We constantly strive to provide our guests with a memorable service experience and I am happy that we were able to deliver this to you. The team and I look forward to your continued visits.

10/10 Excelente

K

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en abril de 2019
Respuesta de Sanchit, el 18 abr. 2019
Thank You for the valuable feedback. And hope to see you soon back.

8/10 Bueno

Kabiru Muhammad

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2019
Respuesta de Sanchit Bhargava Supervisor, el 7 abr. 2019
Dear Guest, Thank you for choosing to stay with us and sharing the feedback. We look forward to welcome you soon.

2/10 Terrible

Hatim

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2019
Respuesta de orchid hotel, el 26 feb. 2019
Dear sir, Thanks for your reviews we will try to improve our more service and

6/10 Aceptable

Nour Eddin

Business trip
Good location
Se hospedó 6 noches en febrero de 2019
Respuesta de Anuj, el 18 feb. 2019
Dear Mr. Nour, Greetings!!! Thank you for your review. It is a delight to note your compliments for our product, facilities and on our hospitality. Your heart-warming praise and words of appreciation have been received with humble gratitude and genuine delight by all of us at the hotel. We constantly strive to provide our guests with a memorable service experience and I am happy that we were able to deliver this to you. The team and I look forward to your continued visits. Warm Regards, Anuj Baliyan Duty Manager

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2019
Respuesta de Amit, el 27 ene. 2019
Dear Guest, Thank you for choosing to stay with us and sharing the feedback. We look forward to welcome you soon.

4/10 Malo

christopher

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I recommend no one to stay their the advertising f
I would never stay in this Hotel again even if you offered a free weeks stay due the smell the area the noise and I was the wrong color and not catered for in 5he breakfast and getting woke up at 03.30 in the morning by other guest on the same floor is not my kind of hotel
Se hospedó 3 noches en enero de 2019
Respuesta de Prakash , el 12 ene. 2019
Dear Guest, Thank you for your valuable time taken to complete the tripadvisor comments about your recent stay with us. We regret to note that the room allocated to you was not up to your expectations especially your comments regarding noise occurs by other guest. Please be assured that we have taken the necessary actions to rectify the same and ensure this will not recur for our guests. Your concerns have been brought up to the concerned department head and have been looked into very seriously. I am sure if you have brought this to the Duty manager at that time an immediate action could have been taken as we take utmost care to serve our guests. We look forward to welcoming you back to Orchid Hotel again in the near future. Best Regards, Orchid Hotel

8/10 Bueno

Reza

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Everything was great, just the music of the night club was crazy loud at nights.
Se hospedó 5 noches en noviembre de 2018
Respuesta de Amit, el 4 dic. 2018
Dear Guest, We appreciate you taking time out of your busy schedule to share your experience with us. We thank you for appreciating the hotel services and also have taken note your complain of loud music of night club. We look forward to welcome you soon.

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stinky room. Bad bed. Old toilet. Noisy. Indian club downstairs vibrations nonstop from club.
Se hospedó 1 noche en octubre de 2018
Respuesta de Orchid Hotel, el 28 oct. 2018
Dear Valued Guest, Thank you for taking the time to provide your feedback of your recent stay. On behalf of the entire team I would like to apologize that your experience was not up to your expectations. Feedback is an essential tool that we use in our business to ensure that we constantly monitor and align our operations to the expectations of our valued guests. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Rest assured the issues that have been raised will be taken up with the sections concerned and you will see the improvements on your next visit. We look forward to welcome you back on your next visit. Warm Regards, Orchid Hotel

2/10 Terrible

Moein, Dubai

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very bad Hotel
The Hotel very bad and the reception very tough and tactless.they want 20$ additional from me. This hotel should be remove from expedia .
Se hospedó 1 noche en marzo de 2018
Respuesta de prakash, el 23 sept. 2018
Dear sir,. we are very sorry for that we will try to improve

2/10 Terrible

K.

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Worst hotel experience ever
I would never ever in my life recommend this hotel to anyone. No hot water, leakages and the staff doesn’t care. Stay away from this hotel if you would like to enjoy your stay in Dubai. Be warned!!
Se hospedó 2 noches en febrero de 2018
Respuesta de PRAKASH, el 22 feb. 2018
WE ARE VERY VERY SORRY SIR

10/10 Excelente

Semiha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en diciembre de 2017
Respuesta de prakash, el 7 ene. 2018
Thank you very much

6/10 Aceptable

Sven, Melbourne Australia

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
First time in Dubai
I think it lived very well to the expextations you have on a 3 star hotel
Se hospedó 2 noches en septiembre de 2017
Respuesta de Vikram, el 13 nov. 2017
Dear Mr.Sven, Thank you for sharing your valuable feedback on Expedia. It was a privilege to have you stay with us at the Orchid, Dubai. We are glad to learn that you were happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our guests. We value your patronage and look forward to welcoming you back at the Orchid, Dubai. Regards, Vikram Adetya Tanwar Operations Manager

6/10 Aceptable

AYSHAT

Le gustó: Servicio y personal