Dear guest,Thank you for sharing your feedback with us.We are thrilled to hear that your experience with us felt like a dream. Our team works tirelessly to ensure that every aspect of your stay exceeds your expectations, and it brings us immense joy to know that we succeeded in making your time with us truly special.Your satisfaction is our greatest reward, and we are grateful for your kind words. We look forward to welcoming you back to Palace Downtown Hotel for more unforgettable experiences in the future.RegardsStefan MascheManagement Office

Dear Emmanuel,Thank you for choosing to stay at Palace Downtown and for sharing your wonderful experience with us.We are delighted to hear that you enjoyed the convenient location of our hotel and the spectacular view of the fountain shows from your terrace in room 179. Providing our guests with a central and well-connected location is one of our priorities, and we are thrilled that you found it convenient.We are pleased to know that our team members were able to make your stay memorable with their friendly and helpful service. Your comfort and satisfaction are important to us, and we are glad that you found your room to be clean and equipped with beautiful sheets.It's wonderful to hear that you appreciated the small touches, such as the nightly turndown service with slippers provided.Thank you once again for your kind words, and we look forward to welcoming you back to Palace Downtown for another enjoyable stay in the future.Regards,Stefan MascheManagement Office

Dear guest,Thank you for taking the time to share your experience at Palace Downtown. We are thrilled to hear that you found our hotel to be very beautiful and enjoyed its convenient location near the Dubai Mall and the iconic Burj Khalifa.At Palace Downtown, we strive to provide our guests with an unforgettable experience, and we are delighted that you found your visit to be enjoyable. Being in close proximity to attractions like the Dubai Mall and the mesmerizing fountains allows our guests to immerse themselves in the vibrant energy of the city.We appreciate your acknowledgment of the value we offer, and we are committed to providing exceptional service and amenities that justify our pricing.Thank you once again for choosing Palace Downtown. We look forward to welcoming you back for another memorable stay in the future.Warm regards,Aby AbrahamManagement Office

Dear Guest,Thanks a lot for your feedback. The response from our guests is of extreme importance and value for us. We will continue to work hard to ensure you have positive memories each time you visit Palace Downtown. I look forward to welcoming you back with us again very soon! Best regards,Aby AbrahamManagement Office

Dear EnriqueThanks a lot for your feedback. The response from our guests is of extreme importance and value for us. We will continue to work hard to ensure you have positive memories each time you visit Palace Downtown. I look forward to welcoming you back with us again very soon! Best regards,Aby Abraham Management office

Dear Ana EThanks a lot for your feedback. The response from our guests is of extreme importance and value for us. Looking forward to welcome you back soon.Best regards,Aby AbrahamGeneral Manager

Dear Guest,Thanks a lot for your feedback. I would like to hear more about your experience regarding on our concierge. Please reach out to me at GMPADTH@palacehotels.comLooking forward to welcome you back soon.Best regards,Aby AbrahamGeneral Manager

Dear Paula,Thanks a lot for your feedback. Looking forward to welcome you back soon.Best regards,Aby AbrahamGeneral Manager

Dear Mauricio, Thanks a lot for your feedback. The response from our guests is of extreme importance and value for us. Looking forward to welcome you back soon. Best regards, Ahmed El Nawawy General Manager

Dear Josep Enric, On behalf of my team, I would very much like to thank you for your fine comments. We pride ourselves on exceptional guest service, fitting for such an enviable property and location. It is paramount to get as much feedback from our guests as possible, it is truly the best indicator for our success. It allows us to share and develop accordingly with our property and our team to ensure satisfaction for all our guests and visitors. I look forward to welcoming you back to Palace Downtown. Best regards, Ahmed El Nawawy General Manager

Dear Alejandra, On behalf of my team, I would very much like to thank you for your fine comments. We pride ourselves on exceptional guest service, fitting for such an enviable property and location. It is paramount to get as much feedback from our guests as possible, it is truly the best indicator for our success. It allows us to share and develop accordingly with our property and our team to ensure satisfaction for all our guests and visitors. I look forward to welcoming you back to Palace Downtown. Best regards, Ahmed El Nawawy General Manager

Dear Guest, On behalf of my team, I would very much like to thank you for your fine comments. We pride ourselves on exceptional guest service, fitting for such an enviable property and location. It is paramount to get as much feedback from our guests as possible, it is truly the best indicator for our success. It allows us to share and develop accordingly with our property and our team to ensure satisfaction for all our guests and visitors. I look forward to welcoming you back to Palace Downtown. Best regards, Ahmed El Nawawy General Manager

Dear Guest, On behalf of my team, I would very much like to thank you for your fine comments. We pride ourselves on exceptional guest service, fitting for such an enviable property and location. It is paramount to get as much feedback from our guests as possible, it is truly the best indicator for our success. It allows us to share and develop accordingly with our property and our team to ensure satisfaction for all our guests and visitors. I look forward to welcoming you back to Palace Downtown. Best regards, Ahmed El Nawawy General Manager

Dear Guest, Thanks a lot for your feedback. The response from our guests is of extreme importance and value for us. We will continue to work hard to ensure you have positive memories each time you visit Palace Downtown. I look forward to welcoming you back with us again very soon! Best regards, Ahmed El Nawawy General Manager

Dear Eugenie, Thanks a lot for your feedback. The response from our guests is of extreme importance and value for us. We will continue to work hard to ensure you have positive memories each time you visit Palace Downtown. I look forward to welcoming you back with us again very soon! Best regards, Ahmed El Nawawy General Manager

Dear Alejandra, Thanks a lot for your feedback. The response from our guests is of extreme importance and value for us. We will continue to work hard to ensure you have positive memories each time you visit Palace Downtown. I look forward to welcoming you back with us again very soon! Best regards, Ahmed El Nawawy General Manager

Dear Guest, Thanks a lot for your feedback. Looking forward to welcome you back soon. Best regards, Ahmed El Nawawy General Manager

Dear Rolando, We are thrilled to read that you took away lasting memories of your time spent with us. Thank you so much for your kind words and recognition. We hope that it's not too long before we have the opportunity to welcome you back soon to Palace Downtown. Marianne Fitzgerald General Manager, Palace Downtown

Dear Noelia, Thank you very much for taking the time to share your feedback with us. We are delighted to read that you enjoyed your stay and the service provided by our team members. We would also like apologies for not being able to impress you in some aspects of your visit. Please be assured that all possible measure are being taken to avoid such disappointing experiences in the future.

Dear Joan, Thank you for your great review. It is a pleasure to hear that the team took such care of you. We will certainly pass on your comments and recognize their efforts. We look forward to seeing you again soon.

Dear Franco, Thank you for staying at Palace Downtown and for sharing with us your candid feedback. We apologize for the inconvenience caused by the pool tent as we set this up during the Holy Month of Ramadan to have extra authentic dining experience for our guests. We value your business and we hope to welcome you back with a better experience soon.

Dear Joaquin, Thank you for staying at Palace Downtown and for sharing with us your candid feedback. My team is pleased to learn that you are delighted with your overall experience. Your comments are well received and will sure be taken into consideration for our future renovation plans. We look forward to be of service to you again on your next visit to Dubai. With my best personal regards, Marianne Fitzgerald General Manager

Dear FRANCESC XAVIER, Thank you for taking the time to share your feedback. We regret to know that there were aspects of our hotel that affected your overall experience. Please be assured that our team will use this to further improve our guest's experience. Nonetheless, we are delighted that you found comfort with our location. We are looking forward to welcome you once again on your next visit. With my best personal regards, Marianne Fitzgerald General Manager

Dear Valued Guest, We appreciate your patronage and support for Palace Downtown. We look forward to your return in the not too distant future. With my best personal regards, Marianne Fitzgerald General Manager

Dear Valued Guest, Thank you for sharing your perfect rating for Palace Downtown! We all hope your next visit is just around the corner. Best regards, David Simon General Manager

Dear Valued Guest, Thank you for sharing your perfect rating for Palace Downtown! We all hope your next visit is just around the corner. Best regards, David Simon General Manager

Dear Guest, Thank you for sharing your review, it was a pleasure to have you as our guest and I am glad you enjoyed our location. Please be assured that i have taken a note of your feedback regarding the carpets and are currently working on enhancing this experience further. Having said that, I do look forward to seeing you again soon. Best regards, David Simon - General Manager

Dear Mayra, Thank you for sharing your review with us, it was a pleasure to have you as our guest. I am glad you enjoyed our hotel and its facilities. Our views are indeed truly magnificent :) On behalf of the entire team of the Palace, I look forward to welcome you again soon. Best regards, David Simon - General Manager

Dear Laura, Thank you for sharing your feedback with us, it was a pleasure to have you as our guest and I am glad you enjoyed our location. Please be assured that we have taken a note of your feedback regarding the Palm trees blocking the view and we are currently working on the issue. Rest assured, we would surely love to welcome you back in the near future. Best regards, David Simon - General Manager

Dear Sonia,Thank you for taking the time to rate your recent stay at Palace Downtown. We truly appreciate your top rating and are thrilled to know that you enjoyed your experience with us.Your satisfaction is our utmost priority, and we are committed to providing exceptional service and memorable experiences to all our guests.We look forward to welcoming you back for another wonderful stay at Palace Downtown in the near future.RegardsStefan MascheManagement Office

Dear guest,Thank you for choosing to stay at Palace Downtown Hotel and for taking the time to share your experience with us.We're delighted to hear that you found our hotel to be great and enjoyed the wonderful area surrounding us. However, we regret to learn that you experienced discomfort with the pillows and found the room to be too humid. Please accept our sincere apologies for any inconvenience caused. Rest assured, we will address these issues promptly to ensure a more comfortable stay for our future guests.Regarding the VIP benefits, we apologize for any oversight on our part. We take guest satisfaction seriously, and we're sorry that we didn't meet your expectations in this regard. We would appreciate the opportunity to rectify this and ensure that you receive the VIP treatment you deserve on your next visit. Please feel free to contact us directly to discuss this further.Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an exceptional stay that exceeds your expectations.RegardsStefan MascheManagement Office

Dear Asnia,Thank you for sharing your feedback on your recent experience at Palace Downtown. We are delighted to hear that you found our service to be perfect from beginning to end and that you enjoyed our unbeatable location.At Palace Downtown, we strive to provide our guests with nothing short of excellence, and it is truly rewarding to receive such positive feedback.Your satisfaction is our utmost priority, and we are thrilled that we were able to meet your expectations during your stay.We sincerely appreciate your patronage and hope to have the pleasure of welcoming you back for another exceptional experience soon.RegardsStefan MascheManagement Office

Dear Leanne,Thank you for taking the time to share your feedback following your recent stay at Palace Downtown. We are thrilled to hear that you had a wonderful experience with us.Your satisfaction is our top priority, and it is heartening to know that our efforts to provide exceptional hospitality were successful during your visit.We are grateful for your patronage and look forward to welcoming you back for another memorable stay in the near future.RegardsStefan MascheManagement Office

Dear Marina,Thank you for taking the time to rate your recent stay at Palace Downtown. We truly appreciate your top rating and are thrilled to know that you enjoyed your experience with us.Your satisfaction is our utmost priority, and we are committed to providing exceptional service and memorable experiences to all our guests.We look forward to welcoming you back for another wonderful stay at Palace Downtown in the near future.RegardsStefan MascheManagement Office

Dear Michael,Thank you for your lovely comments and rating. RegardsStefan MascheManagement Office

Dear Kazuyoshi,Thank you for taking the time to share your recent experience at Palace Downtown with us. We sincerely appreciate your feedback and are grateful for your understanding during the unforeseen circumstances surrounding the flood.We are truly sorry for any inconvenience caused by the incident and are immensely grateful for your patience and cooperation as we worked to address the situation swiftly and efficiently.Your kind words regarding the service you received despite the challenges are deeply appreciated. It is our priority to ensure that our guests feel welcomed and valued, regardless of any external circumstances. We are pleased to hear that you were able to enjoy your stay and that our team was able to accommodate your needs, including the upgrade to a Junior Suite from the Deluxe Fountain View room.Your satisfaction is our utmost reward, and we are glad to have been able to enhance your experience with us.We hope to have the pleasure of welcoming you back to Palace Downtown in the near future for another exceptional stay.RegardsStefan MascheManagement Office

Dear Walter,Thank you ever so much for your kind words regarding your recent visit to Palace Downtown! We are thrilled to hear that you found our location incredible, our property beautiful, and our service excellent.At Palace Downtown, we take great pride in offering our guests an unforgettable experience, and it brings us immense joy to know that we were able to exceed your expectations.Your appreciation fuels our passion to continue delivering exceptional service and maintaining the beauty of our property.We are incredibly grateful for your patronage and hope to have the pleasure of welcoming you back to Palace Downtown in the near future for another remarkable stay.RegardsStefan MascheManagement Office

Dear guest,We are delighted to hear that you enjoyed your stay at our 5-star establishment. Providing exceptional service and creating unforgettable experiences for our guests is our top priority. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again soon for another memorable stay.RegardsStefan MascheManagement Office

Dear guest,Thank you for sharing your feedback with us following your recent stay at Palace Downtown Hotel. We're pleased to hear that you enjoyed our lobby area, and we appreciate your observations regarding the room and pool area.We constantly strive to maintain the highest standards of comfort and aesthetics throughout our property. Your comments regarding the room style and the pool area are valuable to us, and we will certainly take them into consideration as we continue to enhance and update our facilities.Your satisfaction is of the utmost importance to us, and we hope to have the opportunity to welcome you back in the future to experience the improvements we make based on your feedback.Regards,Stefan MascheManagement Office