Sala de estar en el lobby

Opiniones de Knights Inn & Suites Dublin

1.5 out of 5
Knights Inn & Suites Dublin
4600 Cleburne Blvd, I-81 Exit 98, Dublin, VA

Opiniones

6.4
Puntuación de 10, es decir, Excelente. Basada en 65 de 349 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 96 de 349 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 76 de 349 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 46 de 349 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 66 de 349 opiniones" "

6.6/10

Limpieza

7.2/10

Servicio y personal

5.8/10

Servicios

6.0/10

Condiciones de la propiedad

6.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Shash

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had one of the best visit at Knights from the moment I stepped in, I was greeted by this wonderful gentlemen named Deepak, he was efficient with the process and helped me get the best room. After heading the to the room, I had some problems with the tv called and they immediately picked up my phone and helped me to properly access the tv. I really like how quickly I was helped out with that. Will definitely stay here the next time I visit Dublin.
Se hospedó 1 noche en abril de 2024
Respuesta de Deepak, el 26 abr. 2024
HiThanks for the review, We always love to help our guest and this is part of our job. We wish to see you again on our property.

6/10 Aceptable

Bryer

Viaje con mascota
No le gustó: Limpieza y condiciones de la propiedad
My room was average however the halls smelled so strong of deodorizer and cigarettes that it took hour breath away.
Se hospedó 1 noche en abril de 2024
Respuesta de Deepak, el 10 abr. 2024
HiThanks for the review and we will take care of all this in future.

2/10 Terrible

Haley

Viaje en pareja, Viaje con mascota
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
they charged for absolutely needed service animals and bathrooms towels were dirty. do not recommend!
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 21 mar. 2024
Dear Haley,We greatly appreciate your feedback. What you've described is nowhere near the experience we want our guests to have. We will be sure to have our housekeeping team look into all of your comments further and make improvements where necessary. In addition, please know that service animals are always welcome at our establishment. If you feel any billing error has been made, please consider reaching out to us offline so that we can gather more information and better assist you. We wish you all the best and we hope you will consider giving us another chance in the future.

2/10 Terrible

Elie

Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
Needs to be remodeled
Se hospedó 1 noche en marzo de 2024
Respuesta de Deepak, el 18 mar. 2024
hITHANKS FOR REVIEW.We noticed in your review that thinks not gone according to your thinking.hope you will visit again.

2/10 Terrible

Darin

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Do Not Stay Here!
Booked the room on Hotels.com. My family and I where moving from Ohio to South Carolina and we needed a place to stay for the night. Booked the room and selected i needed a room for 5 (3 adults and 2 children) and for 2 dogs. Arrived at the property and went to check in. They said they didnt have my reservation. And said because it was so late at night there system didnt get the reservation. The woman behind the counter then said we would have to book another room. I told her we had already booked a room. She said, "Too Bad". Then she gets on the phone with the property manager and he tells her the same thing. I refused to pay another reservation when i already had one. She also told me that the pet fee for each pet was $30. But from the message i received from the property, through Hotels.com, it said the pet fee was $20 per pet. She then i formed me that they dont do reservations for 5 people. WHAT!? I returned to my vehicle to try and find another place. She came out and said her manager would wave the pet fee and 'allow' us to have 2 rooms for $89 each. What!? The original room was $79. I would not recommend this hotel to anyone. Extremely rude, not helpful at all. My family and i found another property and was able to get a room without an issue.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relations, el 9 ene. 2024
Dear Darin,Thank you so much for the feedback. We're sorry to hear that you didn't have a good experience with us overall, and we apologize for any perceived rudeness from our team members, as this is never our intention. In addition, we apologize for any issues regarding your reservation. On rare occasions, our system and third-party systems fail to sync, which can cause issues with reservations. Despite this, all of your comments will be discussed internally, and we'll work to ensure that we are still providing the best experience possible. Please consider coming back to give us another chance soon; we're confident we can impress you.We request you to please check the terms and conditions before booking a room. Every room has a guest capacity, and we do have a pet policy. You must check that and staff also have to fulfill to check in guest.

6/10 Aceptable

Mike

Se hospedó 4 noches en diciembre de 2023
Respuesta de Deepak, el 26 feb. 2024
HiThanks for the review , we will try to give best so that get 5* from you . Hope to see you again on our property.

6/10 Aceptable

Jean

Le gustó: Servicio y personal y condiciones de la propiedad
reasonable price
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Amanda

Se hospedó 2 noches en noviembre de 2023

6/10 Aceptable

Wanda

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Didn’t enjoy at all
The beds were full not queen the hot water wasn’t hot it was cool tub was dirty didn’t enjoy the stay at all I will not stay again also the worst breakfast I’ve ever seen very limited choices
Se hospedó 2 noches en octubre de 2023
Respuesta de Deepak, el 20 oct. 2023
HiThanks for the review and we apologize as the things not gone as per your choice but you could contact on desk and we would be happy to change your room. We will look in to the matter and change the things. Thank you

6/10 Aceptable

Sheena

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
I liked the complimentary breakfast and the staff was friendly BUT the room was dirty smelled old and moldy, the furniture was outdated, there were stains on the bedding, cigarette holes on the duvet cover, the shower had holes that were plastered and weren't sanded/painted and we saw one roach.
Se hospedó 3 noches en septiembre de 2023
Respuesta de DEEPAK, el 2 oct. 2023
THANKS FOR THE HONEWST REVIEW, I APOLOGIZE THE THINKS DID NOT GONE AS PER YOUR REQUIREMENT BUT WE WILL CHECK THE ROOM AND DO THE NEEDFUL.THANKS'

2/10 Terrible

Aaron

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This, by far, was the filthiest and nastiest hotel I have ever stayed in. The hallways reeked of smoke and the room was permeated with a heavy chemical-urine smell. Everything was worn, dirty or broken. The ceiling above the shower was moldy and chipping, everything was dusty, toilet seat was broken, towels were worn out. Avoid at all costs, you're better off sleeping in your car. Wish I could share a picture.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Deepak, el 3 oct. 2023
HiThanks for the review, We apologies as thinks not gone as per expectation.We will improve our services and look in to the matters.Thanks

10/10 Excelente

Julia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A clean place to sleep for the night
Just needed a hotel for VT parents’ weekend, so paid $185 for something 30 mins away. I didn’t have high expectations after reading the ratings, and the hallway was a little smelly, but once I got in the room it was clean and smelled fine. I had two little kids who were asleep when we got there, and the front desk guy moved my room to downstairs so I could get them in more easily, so that was nice, and it was a close trip from the parking lot.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Deepak, el 2 oct. 2023
Thanks Julia for the review.Its our duty to give the guest best comfort. We feel happy when guest feel comfortable and pleasant.Once again thanks for the review.

10/10 Excelente

Amanda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place to stay
Se hospedó 1 noche en septiembre de 2023
Respuesta de Deepak, el 2 oct. 2023
Thanks Amanda for the review. Its really boost our energy.

6/10 Aceptable

Dallas

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en agosto de 2023
Respuesta de Deepak, el 2 oct. 2023
Thanks for the review and it's really help us to improve our services.

4/10 Malo

JASON

No le gustó: Condiciones de la propiedad
Dirty inside and out and cigarette odor
Se hospedó 3 noches en agosto de 2023
Respuesta de Guest Relations, el 11 sept. 2023
Dear Jason,Guest feedback aids us in our continued efforts to improve and ensure that we are exceeding our guests' expectations. However, it appears that your visit fell short of meeting your expectations. Rest assured, we will work closely with our housekeeping team to do a thorough sweep of our rooms, make sure they are prepared properly for future guests, and any necessary improvements are made. Safe travels, and we hope to welcome you back to our hotel in the future.

8/10 Bueno

CaSandra

Le gustó: Servicio y personal y condiciones de la propiedad
Mattress had stains and mattress pad did not cover top and bottom of mattress
Se hospedó 1 noche en junio de 2023
Respuesta de Deepak, el 10 ago. 2023
We apologize for inconvenience and take care for next time.

8/10 Bueno

Miriam

Le gustó: Servicio y personal
Smelled damp but was clean sort of. Place needs to be updated badly.
Se hospedó 2 noches en junio de 2023
Respuesta de Deepak, el 23 jun. 2023
Hithanks for the review, its really help us to improve our services.After your check out and review, we noticed that this smell was of your 3 dogs and we cleaned the carpet and dumped the top sheets and comforters due to huge quantity of fur on them.Any how thanks a lot for the review..

8/10 Bueno

carl

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en junio de 2023
Respuesta de Deepak, el 23 jun. 2023
Thanks for the review and hope to see you again on our property

8/10 Bueno

Janet, Clarksburg

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean with nice staff. Large bathroom with lots of counter space. Comfy bed. Quiet . Good air conditioning. A little outdated decor but worker fine for a weekend stay.
Se hospedó 2 noches en mayo de 2023
Respuesta de Deepak, el 25 may. 2023
Thanks for the review. We always update ourselves and its a continue process. You will find change in your next visit.

2/10 Terrible

Teresa

No le gustó: Limpieza y condiciones de la propiedad
This was one of the most filthy hotels I've ever stayed in. Upon entering, there was an old dirty sofa sitting on the exterior of the main entrance. The first thing I noticed was stale cigarette smell that permeated the entire foyer and I was hoping it would be gone in the room, but it was worse there. The hallway carpets were filthy and had not been vacuumed. The bathroom in the room had debris (unsure of what it was) on the counters, the curtain rod for the shower was bent so much in a u shape that the (moldy) curtain could not hang properly to hold the water inside the shower. The sheets appeared clean, but the duvet underneath was stained. The room was very hot and stuffy upon entering and thankfully the very old window unit, albeit loud, cooled the room enough to be tolerable. The view out of the window was a pile of trash and dirt. The most appalling part of this experience was the premium price I paid for a one night stay in this hotel where there was still vacancy despite it being graduation weekend in Blacksburg. I made this reservation months ago in preparation for a special weekend going to graduation. There is nothing good I can say about this hotel.
Se hospedó 2 noches en mayo de 2023
Respuesta de Deepak, el 14 may. 2023
HiThanks for the review, its help us to improve our services. I apologize for the inconvenience. I would like to say if your having any problem during your stay you may come to front desk to resolve it. We are having 48 rooms and we could easily change your room.Our property is smoke free and people smoke outside and on that day there was lot of guest in our Motel and some smell can come inside when they open door.Shower curtains are made of stainless steel and their design is curvy to make more space in tub. Linen is always clean and you mention.Thanks for appreciating about the AC, It was really a hot on that day but cool room always refreshing.About the premium charges i would like to say that we were just reasonably high other than rest Hotel. That depends upon on the demand and supply Metrix.Thanks

4/10 Malo

Mirta

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The bathroom Wasn’t cleaned
Se hospedó 1 noche en mayo de 2023
Respuesta de Deepak, el 14 may. 2023
HiWe apologize for inconvenience but you may report it during your stay and would be happy to change your room. we are always ready to serve our guest.Thanks

2/10 Terrible

Marcos

Se hospedó 1 noche en mayo de 2023
Respuesta de Deepak, el 23 jun. 2023
HiThanks for the review and we apologize for inconvenience.We always put 100% effort to keep our guest happy.We will take care of you in next visit.

6/10 Aceptable

Prasant

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Ok… for a night stay.
It was ok, Roma are spacious, beds are nice and was clean… the property lacks maintenance…bath rooms are ok, the toilet seat was worn out … should be a 20$ fix and not sure why they do t do it… furniture and floor carpet is very old and shows signs of stains. Over all a max of 3star.
Se hospedó 1 noche en marzo de 2023
Respuesta de Deppak, el 28 mar. 2023
Hithanks for the review and we will look in to the problems which you mention and definitely sort it out. Your reviews help us to give a better service in future.thanks

10/10 Excelente

Doris

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Parfait pour un soir
Se hospedó 1 noche en marzo de 2023
Respuesta de Deepak, el 19 mar. 2023
Thanks Doris for the review, Its really help us to improve our services.

10/10 Excelente

Jagan

Viaje de negocios
Le gustó: Servicio y personal y condiciones de la propiedad
It looks ok but heating is not great
Se hospedó 1 noche en febrero de 2023
Respuesta de Deepak, el 16 feb. 2023
Thanks for the review, it was just a matter of setting to heat up.. Desk is open 24 hour and you could call on desk but any how we appreciate for review and hope for your next visit.

10/10 Excelente

Shannon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice stay
Very comfortable stay. No issues. Clean, comfortable and reasonable
Se hospedó 1 noche en diciembre de 2022
Respuesta de Deepak, el 22 dic. 2022
thanks a lot for the review.hope to see you again on our property.

8/10 Bueno

Brian

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was very nice.
Se hospedó 1 noche en noviembre de 2022
Respuesta de Deepak , el 16 nov. 2022
Thanks for the review.Hope to see you again!!!

8/10 Bueno

Jason

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My stay was very pleasant despite the fact Expedia completely botched my reservation. I had to pay full fare.
Se hospedó 2 noches en octubre de 2022
Respuesta de Deepak, el 31 oct. 2022
HiThanks for the review and hoping your next visit soon.

8/10 Bueno

ian

Le gustó: Limpieza
It was ok expect for someone in a room close to us had is alarm go off at 4.30am and they let it ring for 20 minutes before turning it off
Se hospedó 1 noche en octubre de 2022
Respuesta de Deepak , el 31 oct. 2022
HiWe apologize for inconvenience. Sometime guest forget to switch it off. We really appreciate for your review and will look in to this mater.

6/10 Aceptable

Linda

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Servicios
There was no toothpaste, no coffee in the room. There were dirty towels in the bathroom from before. There was mold in the bathtub and on the bathroom celing.
Se hospedó 1 noche en octubre de 2022
Respuesta de Deppak, el 18 oct. 2022
Hi Linda , Apologies for inconvenience, Toothpaste is available on desk and every room is having coffee pot and you can make coffee as per your convenience.Your review is very helpful to improve our services.Thanks

10/10 Excelente

Cuong

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2022
Respuesta de Deepak, el 18 oct. 2022
Thanks a lot for the review.

8/10 Bueno

Misti

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to the major food chains
Se hospedó 1 noche en octubre de 2022
Respuesta de Deepak, el 16 oct. 2022
thank you so much for review. Yes, we have a lot of food chain around us that's why we are always having a huge occupancy. People love this property.Thank for the review and expect you again.

10/10 Excelente

EMORY

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2022
Respuesta de Deepak , el 27 sept. 2022
Thanks a lot for review, it's really busy is to give the best service to our guests

2/10 Terrible

Angela

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
NEVER AGAIN
Room and beds were disgusting. For 120.00 there was a event in town and it was the last room available. Will NEVER stay there again.
Se hospedó 1 noche en septiembre de 2022
Respuesta de Deepak, el 25 sept. 2022
Really sorry to hear from your side about room but as you stated that it was the room and we accommodated to you but we hope you will visit again and we will upgrade you to Jacuzzi room for standard.

6/10 Aceptable

Christopher

Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great nights sleeping
Great place ! Excellent bed, very comfortable. The desk people were very pleasant. No issues. Only $15 for our dog.
Se hospedó 1 noche en septiembre de 2022
Respuesta de Deepak, el 25 sept. 2022
HiThanks a lot for the review and we hope to see you soon for your next visit.

6/10 Aceptable

Cliente verificado

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza
It was ok but definitely low budget. The check in desk needed to be more tidy. You could see the papers were messy.
Se hospedó 1 noche en agosto de 2022
Respuesta de Deepak , el 23 ago. 2022
HiThanks for the review, the paper were messed due to audit and we were searching all kind of paper.Thanks for your concern.

6/10 Aceptable

Walter

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2022
Respuesta de Deepak , el 23 ago. 2022
We appreciate for your review it's really help us

2/10 Terrible

Matthew

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Ran down, smelled, rough looking people all around
Se hospedó 1 noche en julio de 2022
Respuesta de Deepak, el 26 jul. 2022
Hi Thanks for the review its really help to improve our services. We apologize for inconvenience will take in future.

4/10 Malo

Amanda

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Impressive
I was absolutely blown away with how my boyfriend and I was treated by management. I’ve never encountered such condescending, lazy, unnecessarily arrogant people in my entire life. Initially I was addressed
Se hospedó 1 noche en julio de 2022

8/10 Bueno

Shannon

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Not bad for the money,
Se hospedó 1 noche en julio de 2022
Respuesta de Deepak, el 22 jul. 2022
Thanks for the review and its really help us to do improvement. Hope to see you soon on our property.

6/10 Aceptable

Barbara

Se hospedó 1 noche en julio de 2022
Respuesta de Deepak, el 22 jul. 2022
Thanks Barbara for your review. Your review is precious for us to improve.

6/10 Aceptable

Jeffrey

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
Se hospedó 1 noche en julio de 2022
Respuesta de Deepak, el 22 jul. 2022
Thanks Jefferey for the review. Its always helpful to improve services by a honest review and we working on that.

6/10 Aceptable

Gary

Se hospedó 1 noche en julio de 2022
Respuesta de Deepak, el 26 jul. 2022
Hi We apologize for inconvenience will take care to serve you in better way.

8/10 Bueno

Alexandra

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Für den Preis und zur Durchreise absolut in Ordnung. Schnell von der interstate zu erreichen und drum herum genügend essensmöglichkeiten.
Se hospedó 1 noche en julio de 2022
Respuesta de Deepak, el 26 jul. 2022
Thanks a lot for the review, its really boost our energy to serve the guest in our best way.

2/10 Terrible

Sean Youngjun

Se hospedó 1 noche en junio de 2022
Respuesta de Depak, el 4 jul. 2022
We apologize for inconvenience but it would be good for if got some reason.

6/10 Aceptable

Duane

Viaje familiar
Close to highway
Se hospedó 1 noche en junio de 2022
Respuesta de Deepak, el 26 jun. 2022
Thanks for the review. Hoping for your next visit soon.

2/10 Terrible

Tommy

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2022
Respuesta de Deepak , el 30 may. 2022
Hi We have no guest in our list who stayed with this name, Please avoid posting such a review. Thanks

6/10 Aceptable

Gary

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
The property looked tired and run down. The hallways reeked of smoke. Our reserved non-smoking room smelled of smoke. The management moved us to another room that was acceptable. The management was pleasant to deal with. Overall our stay was ok. I would try to reserve another property for a future stay. If this were our only option I would stay there again.
Se hospedó 4 noches en mayo de 2022
Respuesta de Deepak, el 4 jul. 2022
Thanks foe the honest review, we tried our best to keep the room smoke free but some guest just ignore it and they smoke in room. Any how we try our best in future to take care.

8/10 Bueno

Julio

Se hospedó 2 noches en mayo de 2022