Sábanas de algodón egipcio y ropa de cama de alta calidad

Opiniones de Radisson Collection Hotel, Royal Mile Edinburgh

5 out of 5
Radisson Collection Hotel, Royal Mile Edinburgh
1 George IV Bridge, Edinburgh, Scotland

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 614 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 264 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 78 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 29 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 15 de 1000 opiniones" "

9.2/10

Limpieza

9.2/10

Servicio y personal

8.6/10

Servicios

9.0/10

Condiciones de la propiedad

5.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy buena ubicación justo en la royal mile y un servicio inmejorable
Se hospedó 3 noches en enero de 2020
Respuesta de Fabio, el 11 ene. 2020
Estimado huésped, Muchísimas gracias por su lindo comentario y por hospedarse en nuestro hotel. La invito a visitarnos pronto. Saludos Cordiales

10/10 Excelente

José, Málaga, España

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy céntrico. Ambiente agradable. He echado de menos que alguien del personal en la admisión del hotel hablara en español
Se hospedó 5 noches en noviembre de 2019
Respuesta de Georgios Miliaras, el 14 nov. 2019
Dear Jose, thank you for your positive feedback and we are looking forward to seeing you again in the future. Kind regards, Night Manager, Georgios Miliaras

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en octubre de 2019
Respuesta de Thom Chalmers, el 12 oct. 2019
Dear Guest, Thank you for taking a moment to leave a rating of your recent stay, I am thrilled to see that you enjoyed your stay with us! I hope we get the chance to welcome you back to Edinburgh sometime in the future. Best Regards, Thom Chalmers Guest Relations Manager

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me encanto que dan galletas agua y dulces de cortesía en la entrada del hotel. No le gusto que el check in no lo pudimos hacer hasta las 3 pm
Se hospedó 2 noches en junio de 2019
Respuesta de Laura Hofmans, el 17 jun. 2019
Dear Anonymous, Thank you for your feedback regarding your stay at Radisson Collection Hotel, Edinburgh. We are pleased to hear that you enjoyed your time with us. I am sorry to hear that you were disappointed in our check-in time. Upon early arrival, we will always happily store your luggage for you so you can already go and explore the city! I hope to welcome you back to our hotel in the near future. Warm regards, Laura Hofmans - Guest Relations Coordinator

10/10 Excelente

laura, Buenos aires

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente elección
Hermoso hotel ubicado en el corazón de Edimburgo! Súper recomendable, volvería sin dudarlo
Se hospedó 2 noches en mayo de 2019
Respuesta de Eilidh, el 19 may. 2019
Dear Laura, Thank you so much for your kind words regarding your recent stay at Radisson Collection Edinburgh. I am thrilled to hear that you enjoyed your stay with us in our beautiful city! We do look forward to welcoming you back to stay with us again in the near future. Kind Regards, Eilidh Guest Services

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente ubicación las habitaciones muy cómodas Súper sector para hacer turismo
Se hospedó 2 noches en mayo de 2019
Respuesta de Eilidh, el 18 may. 2019
Thank you for taking the time to review your recent stay with us. I am delighted to see that you enjoyed your time with us and made use of our fantastic location to explore the city! We do hope to welcome you back to stay with us at Radisson Collection Edinburgh in the near future. Kind Regards, Eilidh Guest Services

10/10 Excelente

Cliente verificado

Le gustó: Limpieza y servicio y personal
Edimburgo una ciudad mística un poco fría tiene su encanto, el hotel en zona turística 100%. El trato amable y los bufetes buenos
Se hospedó 2 noches en mayo de 2019
Respuesta de Laura Hofmans, el 3 jun. 2019
Dear Anonymous, Thank you for your feedback regarding your stay at Radisson Collection Hotel, Edinburgh. We are pleased to hear that you enjoyed your time with us. I hope to welcome you back to our hotel in the near future. Warm regards, Laura Hofmans - Guest Relations

10/10 Excelente

Vicente

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sin duda regresaría
Recomendable 100%
Se hospedó 2 noches en abril de 2019
Respuesta de Heather Collins - Guest Relations Manager, el 14 abr. 2019
Thank you for taking the time to review your recent stay and for your lovely comments! I am delighted to see that you enjoyed your time with us in Edinburgh and made use of our central location to explore the city. We do hope to welcome you again to the Radisson Collection in the near future! Kind regards

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2019
Respuesta de Heather - Guest Relations Manager, el 6 abr. 2019
Thank you for taking the time to leave some feedback about your recent stay. We hope to welcome you again very soon. Kind regards,

10/10 Excelente

Jose Roberto

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Location Great Staff!
The staff was really helpful specially Ms Thambi great tips and did everything to make us feel home. Location? Superb!!
Se hospedó 2 noches en febrero de 2019
Respuesta de Laura B, el 4 mar. 2019
Dear Jose, Thank you for taking the time to review your recent stay. I am delighted to see that you enjoyed your time with us in Edinburgh, and have passed on your lovely special mention onto Thembi who was elated to hear that she made such an impression! We do hope to welcome you again to the Radisson Collection in the near future! Kind regards, Laura B Guest Services

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente ubicación y personal muy atento. Recibimiento perfecto.
Se hospedó 7 noches en diciembre de 2018
Respuesta de Barbara, Receptionista, el 10 ene. 2019
Estimado, gracias por tomarse el tiempo para dejar un comentario sobre su reciente estancia en el Radisson Collection Hotel. Estamos muy contentos de saber que nuestro personal lo hizo sentir bienvenido. Esperamos darle la bienvenida a nuestro hotel en el futuro. Saludos cordiales

6/10 Aceptable

Cliente verificado

Se hospedó 5 noches en octubre de 2018
Respuesta de Laura B, el 31 oct. 2018
Dear Guest, Thank you for rating your recent stay, I am slightly disappointed that we have not scored a perfect 5 stars on this occasion. We hope to welcome you back in the near future and redeem your opinion! Kind regards, Laura B Guest Services

10/10 Excelente

Liliana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente!
Excelente ubicación, el personal muy muy amable y eficientes, el cuarto muy cómodo, moderno y limpio, la cama, sábanas y almohadas excelente también a! Muy recomendable!
Se hospedó 1 noche en octubre de 2018
Respuesta de Laura B, el 31 oct. 2018
Dear Liliana, ¡Gracias por tomarse el tiempo para calificar su reciente estancia en el Radisson Collection! Estoy muy contento de saber que tuvo un momento agradable y se sintió cómodo en su habitación. También compartiré sus amables comentarios con nuestro equipo, ¡ya que siempre es encantador! ¡Nos encantaría darle la bienvenida en un futuro cercano! Kind regards, Laura B Guest Services

10/10 Excelente

santiago

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
perfect location, great standrads
Se hospedó 2 noches en mayo de 2018
Respuesta de Laura B, el 17 jun. 2018
Dear Santiago, Thank you for taking a moment of your day to rate us! I am delighted that you had a nice time, and hope you made the best of our central location to explore our beautiful city. We would be very happy to welcome you back in the future! Kind regards Laura Guest Services

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Respuesta de Laura B, el 24 may. 2018
Dear Guest, Thank you very much for taking a moment to review your recent stay. We would love to welcome you back to the Radisson Collection Edinburgh in the near future! Kind regards, Laura Guest Services

8/10 Bueno

Carlos

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Excelente ubicación
Excelente ubicación. El spa no funcionaba y no te explican nada. Deberían poner un anuncio q el spa no está disponible. El desayuno bueno. El servicio del personal muy bueno.

10/10 Excelente

Ignacio, Madrid

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El trato del personal ha sido excelente, me gustaría destacar el trabajo de Iván, Manuel y Pedro, siempre adelantándose a cualquier necesidad, con profesionalidad y simpatía. Muchas gracias
Se hospedó 5 noches en julio de 2017
Respuesta de Catherine, el 9 ago. 2017
Estimado Ignacio, muchas gracias por tu bonita opinión - Asegúrese pasar sus comentarios maravillosos a Pedro, Iván y Manuel. Esperamos recibirte nuevamente pronto. Saludos Catherine, Guest Services

10/10 Excelente

LIMIOTITO, GALICIA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
SITUACION EXCEPCIONAL, EN PLENO CENTRO HISTORICO.
En muchos años de experiencia en hoteles por todo el mundo, pocas veces he encontrado un hotel en el que el personal, me haya hecho sentir como si estuviese en casa, siempre con una sonrisa en los labios, siempre con un saludo, dispuestos a resolver cualquier problema, con diligencia...orgulloso de los españoles que se lanzan por el mundo para trabajar¡¡¡¡
Respuesta de Guest Services, el 28 abr. 2017
Dear LIMIOTITO, We take great pride in delivering a personal yet professional service here at the G&V Hotel and it is amazing to hear that we got it so right for you. Thank you so much for taking the time to leave such a great review. We would love to see you here again. Best wishes, Craig Nichol

10/10 Excelente

Sergio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Un excelente Hotel
Muy bien ubicado a solo unos pasos del principal atractivo de Edimburgo, el Castillo.
Respuesta de General Manager, el 14 ene. 2017
Buenas tardes, Me gustaría agradecerle el tiempo dedicado a escribir una reseña positiva en su última estancia en el G&V. Esperamos tenerles de regreso muy pronto. Saludos cordiales, Craig Nichol Guest Services

8/10 Bueno

Stefan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en agosto de 2022

2/10 Terrible

GEORGE

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was closed your Pic was from a year ago it is covered in scaffolding and not open for 6 months I paid in advance and had to pay again at a sister Hotel (Raddisson) who demanded £2900. when I had pd over £3400 to Expedia. When can I expect my money back ? Overall a disaster by Expedia No info on change of hotel and you still advertise the one I booked as open ??? George Kennedy Bettex@mac.com Tel 07785316171
Se hospedó 7 noches en agosto de 2022

10/10 Excelente

John

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful location, comfy towels, excellent breakfast. Great atmosphere. Quiet. Restaurants right next door. Large bathtub.
Se hospedó 4 noches en mayo de 2022

2/10 Terrible

Richard

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Closed hotel on arrival
The hotel was closed on the dAY of arrival,
Se hospedó 3 noches en octubre de 2021
Respuesta de Will Harrington, el 7 nov. 2021
Dear Richard, Thank you for your review. Please accept my apology, as you mentioned the hotel is indeed closed for renovation works. We were able to move your booking to our sister hotel Radisson Blu, located just a few minutes from ourselves and I hope you had a pleasant stay. Thanks again for your review and I hope we can welcome you To Radisson Collection in future. Kind Regards, Will Harrington Front Office Manager

10/10 Excelente

Emma

Se hospedó 2 noches en septiembre de 2021

2/10 Terrible

Angela

CLOSED
The hotel has been closed for sometime for extensive work to the building. The hotel only rang us the day before to tell us and hotels.com are still selling rooms. Please check…..
Se hospedó 2 noches en septiembre de 2021
Respuesta de Will Harrington, el 7 nov. 2021
Dear Angela, Thank you for your review. Please accept my apology, as you mentioned the hotel is indeed closed for renovation works. We were able to move your booking to our sister hotel Radisson Blu, located just a few minutes from ourselves and I hope you had a pleasant stay. Thanks again for your review and I hope we can welcome you To Radisson Collection in future. Kind Regards, Will Harrington Front Office Manager

10/10 Excelente

john

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2021

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en julio de 2021

6/10 Aceptable

Laura

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Disappointing
Disappointing, we booked for radisson collection and received a call day before saying due to building work we were being moved to radisson blu, we were told our room would be upgraded 2 levels to a premium and we would get free parking so thought that was reasonable. My expectations for what we paid were pretty high, over £400 for 2 nights inc breakfast, What we got was distinctly average and no where near worth what we paid. The room was cold, dark and very dreary, no remote for TV, no milk for tea/coffee, no mini bar, no walk in shower, just a bath with shower in it. Staff at reception were pleasant and friendly so no fault there at all. Breakfast again disappointing, had to send back as it was cold for reheating! We paid extra for breakfasts but were so disappointed on the Saturday we went elsewhere on the Sunday! I’m honestly not one for complaining and had we only paid maybe £100 -£150 it would have been ok, however for what we paid s it was so disappointing, would not recommend at all!
Se hospedó 2 noches en mayo de 2021

4/10 Malo

David

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en mayo de 2021

4/10 Malo

Olgha

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Stay in Raddisson Blue when booked at Collection h
To whom it may concern, I booked your 5 * Collection hotel in Edinburg for a high price, without realising that as the NHS worker I have a discount. I was advised that I could get an upgrade due to this and rebooked again. Then I was told that your Collection hotel will be still closed at the time of my stay. So I was rebooked at the Radisson Blue, which was disappointing in itself as this is 4* hotel. I was promised further upgrade if available. The hotel was empty on the day if our arrival. I asked reception for the promised upgrade but was told that this was already done. The room was a suit, which I was promised initially but see the photos below please. Stains, scratches, really not something that you expect when you intend to stay in a 5* hotel and especially when you pay for it! Disappointing even more knowing that the hotel was empty and closed for long periods of time due to SARS-CoV2 pandemic and at least stains could of been cleaned! Friendly staff at the breakfast though! Kind regards, Dr Asatiani
Stains on the sofa
Stains on the sofa
Stains on the sofa
Scratches at the bed’s headboard
Se hospedó 2 noches en mayo de 2021

10/10 Excelente

Warren

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Radisson over and beyond!
Great stay. Team on point throughout the difficult Covid period
Se hospedó 2 noches en diciembre de 2020
Respuesta de Fabio, el 22 dic. 2020
Dear Warren, Thank you for your review and for staying with us. We hope to see you soon!

6/10 Aceptable

Julian, Frankfurt, Hessen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Sehr gute Lage! Ansonsten kein 5-Sterne-Standard, höchstens 4. Geschmacklose Lobby, düsterer Frühstücksraum. Frühstück auch dürftig. Zimmer dafür ganz nett, aber kein Luxus. Ein gesichtsloses Hotel wie jedes andere, mit vernünftigem Standard. Nichts Besonderes. Personal allerdings sehr freundlich.
Se hospedó 5 noches en octubre de 2020
Respuesta de Fabio, el 18 oct. 2020
Dear Julian, Thank you for your feedback and for your recent stay with us. I am sorry you were not impressed by our hotel, unfortunately due to Coronavirus, most of our services have been suspended, we hope to shine again soon. Best Regards,

10/10 Excelente

Richard, Essex

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was perfect. Reception Staff were friendly and very helpful even when I collected my car from the sister hotel Radisson Blu car park. The room and location were excellent. Breakfast and the lady in the breakfast room were lovely. I would definitely recommend and stay again.
Se hospedó 1 noche en octubre de 2020
Respuesta de Alina, el 6 oct. 2020
Dear Richard, Thank you for your feedback regarding your stay at Radisson Collection Hotel, Edinburgh. We are pleased to hear that you enjoyed your time with us. We hope to welcome you back to our hotel in the near future. In the meantime, please, stay safe. Warm regards, Front Office Team

6/10 Aceptable

C

No le gustó: Servicio y personal
Too stark
No bar or restaurants open. A bit too modern for me. A bit stark
Se hospedó 1 noche en octubre de 2020
Respuesta de Fabio, el 5 oct. 2020
Dear guest, Thank you for staying in our hotel and for your business. I am sorry for the outlets being currently closed, we are looking forward to open them very soon. Best Regads,

10/10 Excelente

Mark, Ilkley

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Straightforward and welcoming despite all the COVID hurdles
Se hospedó 1 noche en septiembre de 2020
Respuesta de Radisson Collection , el 1 oct. 2020
Dear Mark, Thank you very much for you your feedback we are so pleased to see you enjoyed your stay with us. Kind Regards, Abbie.

10/10 Excelente

Lauren

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2020
Respuesta de Fabio, el 29 sept. 2020
Dear Lauren, Thank you for your recent stay with us. I am glad to read you have enjoyed your stay with us. We invite you to visit us again soon. Best Regards,

10/10 Excelente

Vito, Glasgow

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was fantastic, the staff were great. They were so helpful, attentive and friendly, anything you needed they got it. The cleanliness of the rooms and public bathrooms in the hotel were outstanding really surprised in the best way possible. The beds were comfy, you can cast Netflix and Spotify to the tv so you are always entertained in the room. 10/10 stay and will definitely be visiting again.
Se hospedó 2 noches en septiembre de 2020
Respuesta de Barbara - Front Office Supervisor, el 29 sept. 2020
Dear Vito, thank you for taking the time to leave your feedback on your recent stay in our hotel. We are delighted to see you enjoyed yourself and appreciated the high standard of our cleanliness, one of our main focuses during these strange times. I will pass your nice comments to rest of our staff. We hope to welcome you back in the future. In the meantime, please, stay safe. Best Regards.

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en septiembre de 2020
Respuesta de Fabio, el 29 sept. 2020
Dear guest, Thank you for your recent stay with us. I am glad to read you have enjoyed your stay with us. We invite you to visit us again soon. Best Regards,

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
September City Break
Room was spacious, comfortable and clean. Bed and rainfall shower were particular highlights. Location was perfect for a city centre break with little to no noise from outside heard. Reception staff were polite and helpful as were waiting staff in restaurant. The only improvement that could be made would be that service at breakfast was a little slow but staff were keen to apologise and rectify this when it was raised.
Se hospedó 1 noche en septiembre de 2020
Respuesta de Barbara - Front Office Supervisor, el 29 sept. 2020
Dear guest, thank you for taking the time to leave your feedback on your recent stay in our hotel. We are delighted to see you enjoyed yourself, liking in particular our rooms and amazing location. I apologise for the slowness at breakfast, but thank you for the feedback. It will help us improve our service. I will pass your nice comments to rest of our staff. We hope to welcome you back in the future. In the meantime, please, stay safe. Best Regards.

10/10 Excelente

Erika, Zanica (BG)

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel di design moderno posizionato in modo ottimale a due passi dalla Royal Mile. Mi hanno positivamente colpito sia la pulizia esemplare della struttura sia la cortesia dello staff. Inoltre, ho riscontrato la massima attenzione per le procedure di contrasto al Covid-19 negli ambienti comuni. Alla reception ci hanno offerto un upgrade gratuito alla camera di categoria superiore e ci hanno permesso di effettuare un check in anticipato ed un late check out. Ottima la colazione. Non ho riscontrato elementi negativi durante il mio soggiorno.
Se hospedó 2 noches en septiembre de 2020
Respuesta de Fabio Angelino, el 27 sept. 2020
Gentile Erika, fa molto piacere ricevere un feedback così positivo, farò in modo che anche i miei colleghi possano leggerlo. La aspetto di nuovo presso la nostra struttura. Cordiali Saluti,

8/10 Bueno

Karen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel, great location.
Beautiful hotel in an ideal location for exploring Edinburgh. Check in was friendly and quick. Our room was on the third floor overlooking Victoria Street. Very quiet. A small room but with plenty of space and good storage. The bedside tables are rather low but we found we adjusted to this. Bathroom is lovely with a fabulous walk in shower with rainfall head. Felt very high end. Super comfortable beds with soft linen, good pillows and a duvet that was cosy but not heavy. Air conditioning in the room was a bonus. Car parking was at the Radisson Blu hotel resulting in a short walk up the Royal Mile. Covid meaures were good throughout the hotel but meant that the bar was not open for evening drinks. Not major but would’ve been nice to relax with a drink in the evening without having to leave the hotel. Would definitely recommend this hotel and will definitely be back.
Se hospedó 2 noches en septiembre de 2020
Respuesta de George , el 26 sept. 2020
Dear Karen, Thank you so much for showing patience, understanding and appreciation toward us during hard time like this. We are extremely happy to hear you received good customer service and found the hotel to your liking. We are looking forward to seeing you soon again in the near future. Thank you so much. Kind regards, Night Manager Georgios Miliaras

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2020
Respuesta de George , el 26 sept. 2020
thank for your evaluation. Please see to contact us in case you would like to share more information about your stay with us. Kind regards, Night Manager Georgios Miliaras

4/10 Malo

Mark

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Not particularly happy with the fact that although the hotel had been booked since January we were not informed that there would be no facilities open at the hotel and also not told at check in also when emailed the fact it was a special birthday celebration no effort was made although they said they would if they could the hotel certainly wasn’t full we struggled to find anywhere to eat first night
Se hospedó 3 noches en septiembre de 2020
Respuesta de George , el 26 sept. 2020
Dear Mark, We are sorry to hear you were left unhappy with some of our service limitations. We understand this was frustrating however our front desk team would have been at your disposal if you needed help with making dinner or lunch reservations. I still hope we can see you possibly again in the future under different circumstance. Thank you for staying with us. Kind regards, Night Manager Georgios Miliaras

10/10 Excelente

Kirsten

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2020
Respuesta de George, el 21 sept. 2020
Thank you so much for your evaluation and for staying with us. Kind regards, Night Manager Georgios Miliaras

10/10 Excelente

Frances

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Edinburgh staycation!
Our stay was very good as we should have been on a cruise for my husband’s 60th but this was cancelled due to Covid. The hotel was excellent & in a prime location for the Castle & the Royal Mile. The only negative was the main restaurant & bar was closed, which would have been good to know in advance as we then had to go out each night for dinner and we had planned to stay in the hotel for meals
Se hospedó 2 noches en septiembre de 2020
Respuesta de George, el 21 sept. 2020
Dear Frances, Thank you for your review and your positive feedback. We are most excited to hear you enjoyed your stay and found your property adequate to your needs. We are looking forward to seeing you again in the near future. Kind regards, Night Manager Georgios Miliaras

8/10 Bueno

Cliente verificado

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall a great hotel, just some building works starting early morning opposite the room.
Se hospedó 1 noche en septiembre de 2020
Respuesta de Radisson Collection , el 18 sept. 2020
Dear Guest, Thank you very much for your wonderful review, we appreciate your feedback. We understand how it can be inconvenient when some of the building around have some building works. We try were possible to arrange a suitable time for works to being but as the building is not owned by us we do not have power to enforce another propertys building schedule. We hope we can welcome you again soon. Kind Regards, Abbie Guest Service Executive Radisson Collection Edinburgh

8/10 Bueno

Jane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely hotel but we booked this hotel as it had a nice bar, so if we had any problems accessing the local bars due to Covid 19 we would have somewhere to go. Unfortunately when we arrived to check in we were told the bar was closed by could use the Radisson Blu bar, this was disappointing but not a problem! Come 1930 we were struggling to access local bars so went to the Radisson Blu bar to be told that it was full and could not get a drink. I appreciate that during these times (Covid19) things are very different but if we had been told the bar would be closed we would of chosen another hotel. We also booked breakfast in the hotel for the Sunday morning which was lovely and very well organised but were then charged for 4 breakfasts instead of 2, which has now been refunded. We have used the Radisson hotel on numerous occasions without any problems but were very disappointed on this occasion.
Se hospedó 1 noche en septiembre de 2020
Respuesta de Radisson Collection , el 18 sept. 2020
Dear Jane, Thank you for you feedback we are pleased to see that for the most part you enjoyed your stay with us. Certainly due to COVID-19 many things have had to change so that we may be in compliance with the restrictions placed upon us. It has been a difficult time and although we have tried our best to keep a sense of normality somethings we have just not been able to keep the same. Every change and restirction has been accurately updated on our website and through our other booking partners with so many changes happening in the country we encourage guests to read through the new terms and restrictions to familiarise themselves before coming. Despite this we hope to welcome you again. Kind Regards, Abbie Guest Service Executive

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Room was perfect, clean tidy and modern, service at reception was hassle free,polite and quick. Our only disappointment was the bar bein closed,Which wasn’t stated when we booked. We were directed to the sister hotel where the bar was open but on arrival we’re turned away as bar was full and staff not very helpful! No option to book a table either
Se hospedó 1 noche en septiembre de 2020
Respuesta de Georgr, el 18 sept. 2020
Thank you for your feedback and we apologise for any inconvenience encountered at our sister property. We will see to forward your comments and raise further investigation. We thank you for choosing to stay with us and we hope that you overall enjoyed your time at our property. Kind regards, Night Manager Georgios Miliaras

8/10 Bueno

Raymond

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
anniversary trip
Hotel was nice and room good size. Breakfast good but a little limited, but overall we had a great stay
Se hospedó 1 noche en septiembre de 2020
Respuesta de George, el 18 sept. 2020
Dear Raymond, Thank you for your review. We are happy to hear you had a good stay and we are sorry that our breakfast was not as good as you hoped. We will take all of your feedback under examination and see how we can improve our services for better results. We thank you for your honesty and for choosing to stay with us. Kind regards, Night Manager Georgios Miliaras

10/10 Excelente

steven

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2020
Respuesta de George , el 8 sept. 2020
Dear Steven, Thank you so much for this amazing review. We are greatly satisfied to hear you had a great stay and we hope to see you again in the foreseeable future. Kind regards, Night Manager Georgios Miliaras