It started with the parking. One, there are no directions as to requirements to park. Next when I am held by the traffic arm an older female desk clerk comes out and rudely states that I have to register before pulling in. There are zero signs to inform clients. She hands me a card for my vehicle and I go park. As I am returning to the desk I watch the same clerk let another vehicle park in the lane and she walks with him inside, registers him and walks back with him. There were no restrictions witnessed to his mobility. I register go to my room and it is so hot. I follow all the instructions to no avail. Later I speak to staff at the desk. I was informed that the boiler was just shut off and there was no way they could do to help the situation. I was out of luck. So sleep was attempted in a HOT room. I will never go there again.