Dear Kailu, We apologize for any inconvenience you experienced. We strive to provide excellent service and apologize if this was not your experience. Your feedback is valuable, and we will share your comments with our team for improvement. If you require further assistance or have any concerns, please don't hesitate to contact us directly. We appreciate your understanding and hope for the opportunity to serve you better in the future.Sincerely,Hotel Management

Dear Jair, We apologize for any misunderstanding or inconvenience regarding the reservation. We aim to provide excellent service to all our guests, and we regret if there was any miscommunication or dissatisfaction with your experience. We take feedback seriously and are committed to addressing any concerns promptly. We value your patronage and hope to have the opportunity to make it right.Sincerely,Hotel Management

Dear Dovul, We're thrilled you appreciated the efficient service at Extended Stay America! Providing prompt service to our guests is our priority, and we're delighted you had a positive experience. Thank you for choosing Extended Stay America, and we look forward to welcoming you back again soon!Sincerely,Hotel Management

Dear Arturo Ricardo, Thank you for sharing your review about your positive visit to Extended Stay America! We are thrilled you found everything in excellent condition during your stay! Providing top-notch accommodations is our goal, and we're glad we could meet your expectations. Thank you for your kind words, and we look forward to hosting you again in the future!Sincerely,Hotel Management

Dear Fernando, Thank you for reviewing your stay and for the generous words about our inbuilt kitchen and kitchenette. We are happy for your overall positive stay. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Guest, Thank you for choosing our hotel on your recent visit to the area. We're delighted by your review! Maintaining a clean and comfortable space is a top priority for us, and we're thrilled that it left a positive impression on your stay. Our housekeeping team takes great pride in their work, and they'll be thrilled to hear your feedback. Your support is truly appreciated, and we can't wait to provide you with another outstanding stay in the future here at Extended Stay America.Sincerely,Hotel Management

Dear Saul, Thank you for being our guest. We are sorry for the disappointment you had regarding the items we serve at breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. We value your feedback as we continually strive to improve our guest experience. We hope to have the opportunity to make sure your next stay is outstanding in every respect.Sincerely,Hotel Management

Dear Tomas, We regret that we couldn't give you a better impression from the moment you arrived and for the frustration of not getting a room after waiting for hours. Unfortunately, technical issues arise from time to time, and we are sorry for not being able to resolve this immediately. We understand that after a long journey, our guests look forward to a comfortable and relaxing rest, and we're sorry we could not make that happen for you. Thank you for bringing this to our attention; remedial steps within the concerned departments are underway to ensure future guests are not similarly impacted. We hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

Dear Guillermo, Thank you for giving us an excellent rating. We are happy to know that we were able to surpass your expectations and provide you with a pleasant stay. At Extended Stay America, we take pride in offering top-notch service and amenities that cater to the needs of every traveler. We value your business and look forward to serving you again in the near future.Sincerely,Hotel Management

Dear Fabiola, Thank you for choosing us. We are sorry for not meeting your expectations for a comfortable room and the housekeeping and maintenance issues inconveniencing you. Thank you for bringing this to our attention, and our team will address it immediately. We appreciate your business and hope you will consider giving us another try, and we are confident you will see a significant improvement. Sincerely,Hotel Management

Dear Ricardo, Thank you for sharing your feedback with us. We're sorry that your reservation was not honored during your recent stay. We understand the importance of honoring reservations and their impact on your travel plans. We apologize for any inconvenience caused and would appreciate the opportunity to investigate the matter further. Please provide us with additional details about your reservation, such as your name and the dates of your stay, and we would be happy to look into the situation and take appropriate measures to ensure that this does not happen again. Thank you for choosing to stay with us, and we hope to have the opportunity to make it right.Sincerely,Hotel Management

Dear Benito, Thank you for your review. We regret the disappointment you experienced due to our breakfast options. We have noted your feedback, as we always want to know how to improve our guest experience. Thank you for choosing to stay with us, and we hope you will stay with us again soon. Safe travels! Sincerely,Hotel Management

Dear Raúl, Thank you so much for this excellent review. We are glad that everything went great during your stay and that we made for a memorable experience. Thank you especially for recognizing our devoted staff, as they truly love to deliver exceptional hospitality to each and every guest. We look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management

Dear MARISOL, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to make it up to you on a future visit.Sincerely,Hotel Management

Dear Nalleli, we want to thank you for choosing to stay with us at Extended Stay America. We are thrilled to receive your thoughtful review, and we are delighted to learn you found our hotel so comfortable and completely spotless. It would be an honor to host you again when you return to the city. Have a wonderful day, and travel safely.Sincerely,Hotel Management

Dear Lui, thank you for choosing our hotel and sharing your experience. We are sorry we did not meet your expectations, and we apologize for any inconvenience you may have experienced while here with us. Please contact the hotel front directly so we can assist you. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit.Sincerely,Hotel Management

Maria, thank you for choosing to stay at Extended Stay America. We are delighted to hear you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back!  Sincerely, Hotel Management

Gildardo, thank you for staying with us. We apologize for the noise disturbances you faced while here and the inconvenience this caused. We wish we had the opportunity to address the issue while you were here, as we would have done our best to ensure you were comfortable. We hope to have the opportunity to offer you a more restful night's sleep on your next visit. Sincerely, Hotel Management

Thank you for choosing to stay with us. Please accept our apologies for the booking issues you had while you were here. Your comments have been discussed with our front desk team, and we are reviewing our procedures so this does not happen again. Thank you again for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management

Raúl, thank you for being our guest and for reviewing your stay at Extended Stay America. We were happy to see from your rating that you had a pleasant stay overall. However, we do want to apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business. Sincerely, Hotel Management