Dear ROSY,We apologize for the unsatisfactory cleanliness of your room and the lack of breakfast availability during your stay. This does not align with our standards of service, and we understand your frustration. We'll address these issues with our housekeeping and breakfast staff to ensure a better experience for our guests in the future.Sincerely, Hotel Manager

Dear Rene,We have taken note of your comments and will review and investigate them further. Please give us some time so that we can verify your claims. We apologize for any inconvenience.Sincerely, Hotel Manager

Dear Julio Cesar,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

Dear Eduardo,Thank you for your perfect rating! We're delighted to hear that you had a great experience during your stay. Your satisfaction is important to us, and we appreciate your feedback. We hope to welcome you back for another excellent stay in the future!Sincerely, Hotel Manager

Dear Julio Cesar, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely,Hotel Manager

Dear NUBIA,We apologize for your disappointing experience. We take your feedback seriously and will work to improve our services and accommodations. We appreciate your input and will strive to provide a better stay for future guests. Thank you for your comments.Sincerely, Hotel Manager

Dear Miriam,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager

Dear Rodrigo,We apologize for the inconvenience you experienced regarding the cleaning schedule and the difficulty in speaking with the manager. Your concerns are valid, and we take them seriously. We'll address this issue with our housekeeping team to ensure that rooms are cleaned regularly throughout guests' stays. Additionally, we'll work on improving communication channels to make it easier for guests to reach the team. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

Dear Ale,Thank you for your perfect 5 out of 5 rating! We're delighted to hear that everything was good during your stay. Your feedback is appreciated, and we hope to welcome you back again soon for another fantastic experience!Sincerely, Hotel Manager

Dear Eyra,Thank you for your feedback and rating. We apologize for the inconvenience you experienced upon arrival with no one at the reception. Your comments will be shared with our team to ensure prompt and efficient service for our guests in the future. We hope that overall your stay was satisfactory, and we hope to have the opportunity to welcome you back for a more seamless experience next time.Sincerely, Hotel Manager

Dear Edelberto,Thank you for your feedback! We're glad to hear that you had a very good experience overall and appreciated the service provided. We apologize for the inconvenience regarding the lack of blankets and water in your room, especially considering the cold weather. Your comments are valuable to us, and we'll make sure to address these issues to enhance the comfort of our guests in the future. We hope to have the opportunity to welcome you back for another enjoyable stay, and if there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Sincerely, Hotel Manager

Dear Hector,We apologize for the lapse in our cleaning service during your stay. This does not meet our usual standards of hospitality, and we regret any inconvenience it caused. Your feedback is important, and we will address this issue with our housekeeping team to ensure it doesn't happen again in the future. We appreciate your understanding and hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager

Dear Rene,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager

Dear Alfredo,We sincerely apologize for the disappointing experience you had during your stay. Your feedback is invaluable, and we're truly sorry for the inconvenience caused by the lack of maintenance, elevator issues, room size, cleanliness, and the quality of the breakfast buffet. We take your comments seriously and assure you that immediate steps will be taken to address these concerns. We appreciate your candor and regret that we fell short of your expectations. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

Dear Enrique Alan,We apologize for the inconveniences you experienced during your stay, particularly with the elevator service, indoor pool, and breakfast. Your feedback is valuable, and we take these concerns seriously. We assure you that we are actively addressing these issues to ensure improvements are made. Regarding the deposit, we understand your frustration and will review our policies to provide a more transparent and satisfactory experience for our guests. It is a normal practice to take a security deposit, which is returned on clear check-out. We appreciate your patience and hope to have the opportunity to make amends for a more enjoyable stay in the future. Thank you for bringing these matters to our attention.Sincerely, Hotel Manager

Dear Sandra Eunice,Thank you for your positive feedback about the hotel and breakfast. We're glad you found value for the price. We appreciate your observation about the elevator, and we'll consider it for potential improvements. Your input is valuable, and we hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

Dear Freed,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback! I hope you will visit us again soon.Sincerely, Hotel Manager

Dear Lizbeth,Thanks for staying with us and giving us a 10-star rating. We appreciate your awesome feedback. I hope you will visit us again soon for another memorable stay.Sincerely,Hotel Manager

Dear Guest,We sincerely apologize for the multiple inconveniences you faced during your stay. The issues you described are unacceptable, and we deeply regret the impact they had on your experience. Your feedback is invaluable, and we will address these matters immediately with our team to prevent any recurrence. We apologize for falling short of your expectations and appreciate your understanding. If there's anything specific you'd like us to address, please contact us directly. We hope to have the opportunity to regain your trust on any future visits.Sincerely,Hotel Manager

Dear Laura,Thank you for the perfect 5 out of 5 rating! We're pleased to hear that our accommodations met your requirements. If there's anything specific you enjoyed or any suggestions you have, feel free to share. We appreciate your positive feedback and look forward to welcoming you again in the future!Sincerely, Hotel Manager

Dear JOSE FELIX,We apologize for any inconvenience caused by the deposit policy. Your feedback is valuable, and we appreciate you bringing this to our attention. We will review our communication to ensure clarity regarding the deposit requirements during the booking process. Thank you for sharing your experience, and we hope to have the opportunity to provide you with a more seamless stay in the future.Sincerely,Hotel Manager

Dear Rene,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

Dear MARTIN JONATHAN,It is greatly appreciated that you gave it a 5-star rating and shared such positive feedback. We are inspired to work even harder to deliver the best services and succeed in all we do because of your gratitude. Our aim is to provide excellent hospitality, something we are very proud of. It will be a pleasure to serve you once more.Sincerely, Hotel Manager

Dear Socorro Elena,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

Dear JIM ABRAHAM,We sincerely apologize for the multiple issues you encountered during your stay, including the malfunctioning bathroom and poor service at the front desk. This falls below our standards, and we deeply regret the inconvenience you experienced. We take your feedback seriously and will address these matters promptly to ensure improvements. Thank you for bringing this to our attention, and we hope to have the opportunity to make amends in the future.Sincerely,Hotel Manager

Dear ANABEL ACOSTA,We apologize for the numerous issues you encountered during your stay, including the lack of blankets, dirty bathroom, elevator malfunction, poor reception, and disappointing breakfast experience. This is not the level of service we aim to provide, and we deeply regret any inconvenience caused. Your feedback is valuable, and we assure you that we will address these issues promptly to ensure a more pleasant experience for our guests in the future. We hope to have the opportunity to welcome you back for a much-improved stay.Sincerely, Hotel Manager

Dear Ricardo,Thank you for the 5-star rating! We're delighted to hear that you found our location excellent, received gentle treatment from our staff, and appreciated our facilities. Your positive feedback is valued, and we hope to provide you with another excellent experience during your next visit!Sincerely, Hotel Manager

Dear José Luis,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

Dear Gabriela,We appreciate your visit and the positive feedback you left us with—a 5-star rating. It is quite heartening. When we receive such ratings, we are proud and inspired to provide better service. I am excited to see you again.Sincerely, Hotel Manager

Dear Julio Cesar,Thank you for the perfect rating! We're delighted to hear that the attention of the receptionists, the comforts of the room, and the heated pool contributed to an excellent experience during your stay. We appreciate your positive feedback and look forward to providing you with another excellent stay in the future!Sincerely, Hotel Manager

Dear EDUARDO I.TERRAZAS,Thank you for the perfect rating! We're thrilled to hear that you had a great stay during your shopping weekend and that the location was convenient for your activities. We appreciate your positive feedback about the pricing as well. We look forward to providing you with another excellent stay in the future!Sincerely, Hotel Manager

Dear Vanessa,We deeply apologize for the multiple issues you encountered during your stay. Your feedback is concerning, and we are committed to addressing these shortcomings promptly. This falls below our standards, and we appreciate your candor. We'll take immediate steps to enhance our services. We understand your frustration and hope you might consider giving us another chance in the future to provide a more positive experience.Sincerely, Hotel Manager

Dear Julio,We sincerely apologize for the inconveniences you faced during your stay. Your feedback is invaluable, and we will address these issues promptly to ensure a more comfortable experience for our guests. Thank you for bringing these matters to our attention, and we hope to have the chance to make it right on your next visit.Sincerely, Hotel Manager

Dear Diego,We apologize for the inconveniences you encountered during your stay, including the deposit requirement, out-of-service elevator, inadequate towels, and difficulty accessing additional towels. We appreciate your feedback, as it helps us address these issues. We are actively working to improve our services and communication. Please know that your concerns are taken seriously, and we hope to have the opportunity to provide you with a more positive experience in the future.Sincerely, Hotel Manager

Dear Paola,Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our overnight guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 10-star rating. Please visit us again soon.Sincerely,Hotel Manager

Dear Blanca,We apologize for the inconvenience you experienced during your stay, including the unavailability of the elevator and insufficient breakfast. Your feedback is valuable, and we appreciate you bringing these issues to our attention. We will address these concerns with our team to ensure improvements in our facilities and services. Thank you for your understanding, and we hope you might consider giving us another opportunity to provide you with a more satisfactory experience in the future.Sincerely, Hotel Manager

Dear Pablo,Thank you for your feedback and the 4-star rating. We appreciate your understanding of the challenges faced by the person assisting during your stay. Your input is valuable, and we'll take it into consideration to ensure better assistance and support for our staff. If there's anything else you'd like to share or if there are ways we can further enhance your experience, please let us know. We appreciate your comments and hope to welcome you back for an improved stay in the future.Sincerely, Hotel Manager

Dear Fabiola,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel Manager

Dear Karina,We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us, and we regret that our service did not meet your expectations. Please know that we take your comments seriously, and we will address the issues you've raised to improve our services. We appreciate your feedback and the opportunity to make improvements.Sincerely, Hotel Manager

Dear GUADALUPE,We're delighted to hear that you found our hotel to be excellent in terms of both price and quality. We look forward to welcoming you again on your future visits. Thank you for choosing to stay with us, and we appreciate your positive feedback!Sincerely, Hotel Manager

Dear Nancy,We sincerely apologize for the subpar condition of your room and the cleanliness issues you encountered during your stay. This does not meet our usual standards, and we're disappointed to hear about your experience. We appreciate your feedback, and we will take immediate steps to address and rectify these issues to provide a better experience for our guests in the future. Sincerely, Hotel Manager

Dear Fernando,Thanks for your stay, and I'm disappointed to see a 4-star rating out of 10. I apologize that we let you down. You don’t mention any specific failures you experienced, so I can’t comment further. I can tell you that we’re involved in a continuous improvement process and are working to make the hotel better than ever before. Perhaps the experience will be better for you if you give us another try in the future.Sincerely,Hotel Manager

Dear Cecilia,We're sorry to hear about the noise and cleanliness issues you encountered during your stay. Providing a peaceful and clean environment is essential, and we apologize for falling short of your expectations. Your feedback is valuable, and we will work to address these concerns to improve the overall guest experience. If you choose to stay with us again in the future, we hope to provide a better and more enjoyable experience. Thank you for sharing your feedback.Sincerely, Hotel Manager

Dear José R, We have noted your 2-star review. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.Sincerely,Hotel Manager

Dear CLAUDIA MARITZA,We have taken note of your comments and will review and investigate them further. Please give us some time so that we can verify your claims. We apologize for any inconvenience.Sincerely, Hotel Manager

Dear Modesto,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

Dear Hugo,We're pleased to hear that you found our hotel nice, clean, and conveniently accessible. Your feedback is appreciated, and we hope to continue providing you with a pleasant experience during future stays. Thank you for your review!Sincerely, Hotel Manager

Dear Reyna,We apologize for the negative aspects of your experience during your stay. Your feedback about the room odor, carpet condition, breakfast, and treatment from our staff is concerning, and we're sorry that we fell short of your expectations. We take your comments seriously and will work to improve these areas. We hope you'll consider giving us another chance to provide you with a better experience in the future.Sincerely, Hotel Manager

Dear Sandra,We're sorry to hear about the issues you encountered during your stay. Your feedback is important to us, and we apologize for the cleanliness issues in the bathroom, the stained furniture, and the condition of the pool. We also apologize for the inconvenience with the outlets. We will address these matters with our team to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the chance to provide you with a better experience in the future.Sincerely, Hotel Manager

Dear Susana,We appreciate your feedback regarding our hotel's condition. We apologize for any inconvenience caused by the state of the property. Your comments are valuable to us, and we'll take them into consideration as we work towards improving the guest experience. We hope to have the chance to welcome you back in the future in a better and more updated environment.Sincerely, Hotel Manager