Caja de seguridad en la habitación, escritorio y insonorización

Opiniones de Super 8 by Wyndham El Paso Airport

2 out of 5
Super 8 by Wyndham El Paso Airport
7144 Gateway Blvd E, El Paso, TX

Opiniones

6.6
Puntuación de 10, es decir, Excelente. Basada en 596 de 1596 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 223 de 1596 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 194 de 1596 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 172 de 1596 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 411 de 1596 opiniones" "

6.2/10

Limpieza

7.2/10

Servicio y personal

6.4/10

Servicios

6.2/10

Condiciones de la propiedad

6.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jose

Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 6 may. 2024
Hello Jose,We are delighted to hear that you had a wonderful stay at our hotel! If you have any further comments or suggestions, please do not hesitate to contact us.

2/10 Terrible

Adriana

Viaje familiar
No le gustó: Limpieza y servicio y personal
Me hicieron doble cobro
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 1 may. 2024
Hello Adriana, We apologize for any inconvenience you may have experienced. We recommend contacting our management directly to address this matter further. Your feedback is valuable to us in ensuring a positive guest experience.

4/10 Malo

Anahi

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
El desayuno se supone es de 6 a 9:30 am y a las 8:30 ya no había nada que desayunar y se supone que lo incluye eso me parece mal
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Management, el 26 abr. 2024
Hi Anahi,Thank you for bringing this matter to our attention. We understand that breakfast is an important amenity for our guests. Our breakfast service is indeed supposed to be available from 6 to 9:30 am, and we apologize for falling short of meeting those hours.We will investigate the circumstances that led to the lack of breakfast options at 8:30 am and take immediate action to prevent such situations from occurring in the future. Your feedback is valuable to us, and we appreciate you bringing this to our attention.We value your patronage, and we will work diligently to improve our breakfast service and ensure that it aligns with our stated hours and expectations.If you have any further concerns or if there is anything else we can do to rectify this situation, please feel free to reach out to us directly.Thank you for choosing our establishment, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.

6/10 Aceptable

Luz maria

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The air conditioner is too noisy
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Management, el 23 abr. 2024
Hi Luz,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.

6/10 Aceptable

Miguel

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
Me dieron un cuarto sucio la cama tenia comida solo la tendieron
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Management, el 23 abr. 2024
Hi Miguel,Thank you for sharing your feedback regarding your recent stay at our hotel. We understand that you were not satisfied with the cleanliness of your room and we apologize for any inconvenience caused.We take cleanliness very seriously and have strict standards in place to ensure that our rooms are well-maintained and spotless. However, it is possible that in rare instances, there may be oversights or mistakes. We apologize if this was the case during your stay.We appreciate your bringing this matter to our attention, as it allows us to address it promptly and take appropriate action to prevent similar occurrences in the future. Our housekeeping team has been notified and will be reminded of the importance of adhering to our high cleanliness standards.We value your feedback, as it helps us to continually improve our services. If there is anything else we can do to address your concerns or make it up to you, please do not hesitate to let us know.We appreciate your patronage and hope to have the opportunity to serve you better in the future.

6/10 Aceptable

Daniel

Viaje en pareja
No está como sale en las fotos ya el cuarto está muy viejo y se mira sucio
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 23 abr. 2024
Hello Daniel, Lamentamos que su experiencia no haya cumplido con sus expectativas. Apreciamos sus comentarios y los transmitiremos a nuestro equipo para futuras mejoras en nuestro servicio. Estamos comprometidos con la calidad de nuestras instalaciones.

10/10 Excelente

Emmanuel jose

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good place
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Management, el 16 abr. 2024
Hi Emmanuel,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

2/10 Terrible

Alondra

Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Management, el 26 abr. 2024
Hi Alondra,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.

2/10 Terrible

Ale

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Esta extremadamente sucia la habitacion, con papeles y polvo en el piso, olia mal, la puerta no cerraba bien, la cortina de la ventana estaba rota y se veia para adentro, la cafetera no servía, humedad en paredes, el baño deplorable. cuando pedimos cambio de habitacion por las pesimas condiciones que tenía, me dijeron que no me podían cambiar porque ya habian pasado 20min del check in y que yo la habia ensuciando. El desayuno es malisimo e insuficiente para la cantidad de personas que hay. El personal es muy grosero y no sirve para nada. HUYAN DE ESTE HOTEL!
Respuesta de Manager, el 2 abr. 2024
Hello Ale, Lamentamos escuchar sobre su experiencia. Tomaremos en cuenta sus comentarios para mejorar nuestros servicios. Le recomendamos contactar con la administración para hablar sobre sus preocupaciones adicionales. Esperamos que en futuras visitas podamos brindarle una estadía más satisfactoria.

10/10 Excelente

Rafael

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything is very good clean
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 2 abr. 2024
Hello Rafael,We are glad to hear that you found our hotel clean during your stay. Your feedback is greatly appreciated!

2/10 Terrible

jesus

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 2 abr. 2024
Hello jesus, We're sorry to hear that your experience didn't meet expectations. Please feel free to reach out to us directly so we can address any concerns you may have. We value your feedback and hope to have the opportunity to welcome you back in the future.

4/10 Malo

Marcela

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Las camas tenían tierra, incluso encontré una pastilla entre las sábanas y la cobija, también encontramos chinches en las camas, La habitación tenía mal olor. El seguro de la puerta del baño no servia. Faltan señalamientos para las habitaciones en números par, es raro, solo las habitaciones números non tienen señalización.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relations Management, el 28 mar. 2024
Hi Marcela,We apologize for the extremely disappointing experience you had during your stay at our hotel. We understand that the issues you described are completely unacceptable and not at all reflective of the experience we strive to provide for our guests.The issues you had with the beds is completely unacceptable, and we regret the inconvenience and discomfort this caused you. We take reports like this very seriously, and we have strict protocols in place to prevent and address such issues. We will immediately conduct a thorough inspection and ensure the cleanliness of our rooms.We also apologize for the bad smell in the room and any inconvenience caused by the malfunctioning bathroom door lock. We strive to provide a comfortable and well-maintained environment. Your feedback is valuable, and we will address these issues to prevent any recurrence in the future.Regarding the lack of signs for rooms with even numbers, we will review our signage and ensure that all rooms are clearly marked for the convenience of our guests.We appreciate your feedback, as it helps us identify areas for improvement. We take your concerns seriously, and we will take immediate actions to address them. We value your satisfaction and hope you will consider giving us another chance in the future to provide you with a significantly improved experience.

10/10 Excelente

Emmanuel

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Un poco vieja y falta de mantenimiento
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 27 mar. 2024
Hello Emmanuel,We appreciate your feedback and regret to hear about your experience. Please feel free to contact our management team directly to further discuss your concerns. Your input is invaluable to us as we strive to improve our services.

8/10 Bueno

Emmanuel

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Buen hotel para hospedarse
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 24 mar. 2024
Hello Emmanuel,Nos complace saber que disfrutó su estadía con nosotros. Si tiene más comentarios o preguntas, no dude en ponerse en contacto con nosotros. ¡Esperamos darle la bienvenida nuevamente en el futuro!

8/10 Bueno

Dovul_

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal y servicios
No le gustó: Condiciones de la propiedad
Pedí una habitación libre de humo y olía a cigarro
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 19 mar. 2024
Hello Dovul_, Lamentamos escuchar que tu experiencia no cumplió con tus expectativas. Siempre animamos a nuestros huéspedes a comunicar cualquier problema durante su estadía para abordarlo de inmediato. Agradecemos tus comentarios y los tendremos en cuenta para futuras mejoras en nuestra calidad de servicio. ¡Esperamos que vuelvas a considerar hospedarte con nosotros en el futuro!

8/10 Bueno

Daniel Ochoa García de

Viaje de negocios
Le gustó: Limpieza y servicios
Stayed 2 nights. Nobody did clean the room during my stay. It's ok for the price and convenient because breakfast is included. I would say this is much better than the other two Motel 6 close to this hotel.
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Relations Management, el 13 mar. 2024
Hi Daniel,Thank you for taking the time to provide feedback on your recent stay at our hotel. We appreciate your positive comments regarding the price and convenience of your stay, including the inclusion of breakfast.We apologize for the oversight regarding the cleaning of your room during your two-night stay. This is not reflective of our usual practices. We will review our procedures to ensure that such oversights do not occur in the future.We are glad to hear that you found our hotel to be a better option compared to the other nearby Motel 6 locations. We strive to provide a comfortable and enjoyable experience for our guests, and it's great to know that we met your expectations in this regard.We value your feedback and are always looking for ways to improve.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.

8/10 Bueno

Alfonso

Viaje en pareja
Le gustó: Condiciones de la propiedad
El precio fue lo mejor. Se me hizo muy barato.
Se hospedó 3 noches en marzo de 2024
Respuesta de Guest Relations Management, el 13 mar. 2024
Hi Alfonso,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your positive comment regarding the price and the affordability of your stay.We are glad to hear that our pricing met your expectations and provided you with good value for your money. We strive to offer competitive rates while maintaining a high level of service and comfort for our guests. It's great to know that you found our pricing to be favorable and suitable for your needs.We value your feedback and are always looking for ways to enhance the guest experience.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.

6/10 Aceptable

Lucien

Viaje en pareja
No le gustó: Servicios
Muchísimas gente indocumentada haciendo ruidos y pidiendo dinero
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relations Management, el 13 mar. 2024
Hi Lucien,Thank you for bringing this matter to our attention. We understand that the presence of individuals requesting money and making noise on the premises may have caused some discomfort.We are aware of the situation and are actively addressing it to ensure the comfort and satisfaction of all our guests. We have security measures in place to handle such situations, and we will take appropriate action to address any concerns reported to us.If you encounter any specific incidents during your stay that require immediate attention, we encourage you to report them to our front desk or contact our security personnel. They are trained to handle such situations and will promptly address any concerns you may have.We appreciate your understanding and patience as we work to maintain a comfortable and welcoming environment for all our guests. Thank you for bringing this to our attention, and we hope the remainder of your stay is enjoyable.

4/10 Malo

José Manuel

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No asean,(en tres noches y cuatro días no hubo aseo, de hecho pedimos escoba y sábanas,toallas y todo lo necesario) nenesarioo
Se hospedó 3 noches en febrero de 2024
Respuesta de Guest Relations Management, el 3 mar. 2024
Hi Jose,Thank you for bringing your concerns to our attention regarding the cleanliness of your room during your recent stay. Maintaining a high standard of cleanliness is of utmost importance to us, and we regret that we fell short in meeting your expectations. Your feedback is valuable to us, and we take it seriously. We will investigate the matter thoroughly and take immediate action to address any deficiencies in our cleaning procedures.We apologize for the lack of cleaning service during your three-night, four-day stay. This is not the level of service we strive to provide, and we will review our protocols to ensure that such oversights do not occur in the future. As for the inconvenience caused by the absence of a broom and necessary linens, we will address these issues with our housekeeping team to ensure that all necessary amenities are provided promptly and consistently.We appreciate your patience and understanding, and we assure you that we are taking your feedback seriously. We value your business and hope that you will give us another opportunity to provide you with the service and experience you deserve.Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust in the future.

8/10 Bueno

Randall

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Un buen lugar
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 28 feb. 2024
Hello Randall,Nos complace saber que disfrutó su estancia con nosotros. Esperamos poder darle la bienvenida de nuevo en el futuro.

2/10 Terrible

wendy haydee

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Está demasiado sucio la cama llena de cabellos y pelos me cambiaron de cuarto y el baño está todo sucio muy asqueroso el lugar
Respuesta de Guest Relations Management, el 22 feb. 2024
Hi Wendy,Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. We are sorry to hear about the cleanliness issues you encountered, including the presence of hair on the bed and in the bathroom. We understand how important cleanliness is, and we apologize for failing to meet your expectations in this regard.Maintaining a clean and comfortable environment for our guests is a top priority for us, and we are disappointed to learn that we fell short of this standard during your stay. We assure you that we will address these issues immediately, both in terms of housekeeping practices and the thorough cleaning of our rooms and bathrooms.We appreciate your feedback, as it helps us identify areas for improvement.

2/10 Terrible

WILLY, Chihuahua

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Realmente una muy mala experiencia hasta el punto de encontrar cucarachas en la habitación, termine saliéndome y ir a quedarme a otro hotel. Pedi que me dieran una habitación mejor h su respuesta fue que no habia mas disponibilidad.
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Relations Management, el 22 feb. 2024
Hi Willy,We are sorry to hear about your negative experience during your recent stay at our hotel. We apologize for the issues you had in your room, as well as the unsatisfactory response from our staff regarding the availability of alternative accommodations.We understand the distress and inconvenience this would have caused you. We take cleanliness very seriously, and we will immediately investigate and address this issue with our housekeeping and maintenance teams to ensure it is resolved effectively.Regarding the response from our staff, we understand that this added to your frustration, and we will review our procedures to ensure that appropriate solutions can be provided promptly in such situations.We regret the negative experience you had and understand your decision to leave and stay at another hotel. We are saddened for failing to meet your expectations and for any inconvenience caused.We hope to have the opportunity to provide you with an improved experience in the future.

6/10 Aceptable

sergio

Le gustó: Servicio y personal
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Relations Management, el 22 feb. 2024
Hi Sergio,Thank you for taking the time to provide feedback on your recent stay with us.We sincerely apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we deeply regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.Once again, we apologize for any inconvenience caused, and we sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

4/10 Malo

Judith

Viaje en grupo
No le gustó: Servicio y personal y servicios
Buena ubicación, pero no tuvimos internet en toda la estancia
Se hospedó 2 noches en febrero de 2024
Respuesta de Guest Relations Management, el 20 feb. 2024
Hi Judith,Thank you for providing feedback about your recent stay at our hotel. We appreciate your kind words regarding our location. However, we apologize for the inconvenience you experienced with the internet connectivity during your stay.We understand that reliable internet access is essential for our guests, and we sincerely apologize for falling short in this regard. We will investigate the issue to identify and address any underlying technical problems to ensure that all our guests can enjoy a seamless and uninterrupted internet connection.We value your feedback, as it helps us identify areas for improvement. Should you encounter any similar issues in the future or require any assistance during your stay, please don't hesitate to reach out to our front desk. We are here to assist you and make your stay as comfortable as possible.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future for a more satisfying experience.

6/10 Aceptable

Lucien

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
Muchos inmigrantes dejando incontrolable basura por todos lados y se la mantienen afuera en el parqueadero haciendo mucho ruido que no dejan dormir
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Relations Management, el 20 feb. 2024
Hi Lucien,Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize for any disturbances you encountered during your time with us. Ensuring a peaceful and comfortable environment for all of our guests is of utmost importance to us.We take noise-related issues seriously and will investigate the matter to identify and address the source of the disturbance. Our goal is to provide a quiet and restful experience for all guests, and we apologize for any inconvenience caused.Regarding cleanliness concerns, we have robust cleaning procedures in place, and we will review them to ensure that our property remains clean and well-maintained at all times. We appreciate you bringing this to our attention, and we apologize for any inconvenience caused.Should you encounter any similar issues in the future or require any assistance during your stay, please don't hesitate to contact our front desk. We are here to ensure your comfort and satisfaction.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for a more enjoyable experience.

2/10 Terrible

Jazmín

No le gustó: Limpieza y condiciones de la propiedad
Habitaciones muy sucias y no tienen suficiente personal
Se hospedó 2 noches en diciembre de 2023
Respuesta de Guest Relations Management, el 17 feb. 2024
Hi Jazmin,We regret to hear about the unsatisfactory experience you had during your stay. It is unfortunate that the rooms did not meet your expectations in terms of cleanliness. Maintaining a clean and comfortable environment for our guests is a top priority, and we are sorry to hear that we fell short in this regard.We also understand your concerns regarding the staffing levels. We strive to provide efficient and attentive service to all our guests, and we are sorry to hear that you felt there were not enough staff members available during your stay. Your feedback is important to us as it helps us identify areas for improvement.Rest assured, we take your comments seriously, and we will address these issues with our management and housekeeping teams to ensure that necessary improvements are made.We value your patronage and hope you will consider giving us another opportunity in the future to provide you with a more enjoyable and comfortable stay. Thank you for bringing these matters to our attention.

10/10 Excelente

Luis

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel been very helpfull.i love the manager of super8 hotel.they have nice and hot brekfast.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 17 feb. 2024
Hello Luis,Thank you for your kind words and for choosing our hotel. We're thrilled to hear that our manager and breakfast options made your stay enjoyable. We hope to have the opportunity to welcome you back in the future.

8/10 Bueno

Tomas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
...
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Relations Management, el 16 feb. 2024
Hi Tomas,Thank you for your review and for taking the time to share your rating about your recent stay at our hotel!We are delighted to hear that you had a good experience and enjoyed most aspects of your stay. Providing our guests with a comfortable and accommodating experience is our top priority, and we are happy to know that we succeeded in meeting your expectations. Please don't hesitate to contact us if there is anything we can do to make your next stay even more enjoyable.Once again, thank you for choosing our hotel and for sharing your positive review. We await the opportunity to serve you again soon!

2/10 Terrible

Laura

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Súper sucio, nos quejamos y no nos ayudaron de ninguna manera
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relations Management, el 16 feb. 2024
Hi Laura,We're extremely sorry to hear about your experience with cleanliness during your recent stay at our hotel. We apologize for any inconvenience caused and for failing to address your concerns promptly and effectively. Please be assured that this is not indicative of our usual standards and the level of service we strive to provide to our guests.We take cleanliness very seriously, and we deeply regret that we fell short of your expectations. Your feedback is invaluable to us, and we will use it to improve our housekeeping practices and ensure a higher level of cleanliness throughout our property.We apologize if our response to your complaint was not satisfactory. We will review our communication and guest service protocols to ensure that we promptly address and resolve guest concerns in the future.We would appreciate the opportunity to discuss your experience further and make it right. Please reach out to our management team so that we can address your concerns and work towards a resolution.Thank you for bringing these matters to our attention. We are genuinely sorry for any frustration or disappointment you experienced, and we hope to have the chance to regain your trust and provide you with a significantly improved experience in the future.

10/10 Excelente

Luis

Viaje de negocios
Le gustó: Servicios
La habitación estuvo al final de la propiedad y en un segundo piso (batallo para subir y bajar escaleras)
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Relations Management, el 7 feb. 2024
Hi Luis,Thank you for taking the time to provide feedback about your recent stay at our hotel. We appreciate your comments and apologize for any inconvenience you experienced due to the location of your room on the second floor and the difficulty of going up and down stairs.We understand that accessibility is an important consideration for our guests, and we apologize if the placement of your room on the second floor posed a challenge for you. We strive to accommodate our guests' needs to the best of our ability, and we regret any discomfort this may have caused. In the future, please feel free to inform our staff about any specific accessibility requirements you may have, and we will do our best to accommodate your needs.Your feedback is important to us as we continually strive to improve our services and facilities. We appreciate your understanding and hope that you will give us another opportunity to provide you with a more comfortable and convenient stay in the future.If there is anything else we can do to address your concerns or if you have any further questions, please do not hesitate to reach out to us directly.Thank you for choosing our hotel, and we look forward to serving you better in the future.

10/10 Excelente

Kevin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Jj
Respuesta de Manager, el 3 feb. 2024
Hello Kevin,Thank you for taking the time to share your experience with us. We apologize for any inconvenience you may have encountered during your stay. We strive to provide a comfortable and enjoyable experience for all our guests. We appreciate your feedback and will use it to improve our services. We encourage you to reach out to our management team directly for any further assistance or concerns you may have.

2/10 Terrible

Lucien

Viaje en pareja
No le gustó: Servicio y personal
They way Expedia took the matter on check in VERY DISSATISFACTION ON THEY WAY THEY HANDLED
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations Management, el 31 ene. 2024
Hi Lucien,Thank you for sharing your concerns about the way Expedia handled your check-in. We apologize for any dissatisfaction you experienced during this process. While we are unable to control the actions of third-party booking platforms, we understand that their handling of the situation greatly impacted your stay.We recommend reaching out directly to Expedia to provide feedback regarding your experience with them. They might be able to address your concerns and provide appropriate assistance or compensation for any inconvenience caused.Please rest assured that we value your feedback and take it seriously. We will also make note of your experience with Expedia and use it to improve our communication and collaboration with them.We apologize for any inconvenience caused by this situation, and we hope to have the opportunity to welcome you back in the future for a more satisfactory experience.

10/10 Excelente

Jose L

Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 22 mar. 2024
Hello Jose L,We are thrilled to hear you had an enjoyable stay with us! We look forward to welcoming you back soon for another fantastic experience!

2/10 Terrible

MARIO

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La habitación muy descuidada, la salida muy temprano, a las once de la mañana
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 26 ene. 2024
Hello MARIO,Lamentamos mucho escuchar acerca de su experiencia en nuestra habitación y la hora de salida. Agradecemos su comentario y lo tomaremos en consideración para mejorar nuestros estándares de calidad. Si tiene alguna otra inquietud, por favor, no dude en comunicarse directamente con nuestro equipo de administración. ¡Esperamos tener la oportunidad de recibirle nuevamente en el futuro y brindarle una experiencia memorable!

6/10 Aceptable

WILLY, Chihuahua

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza
El hotel tienes muchas cosas a favor! Como ya califique. Pero algo que se me hace sumamente importante es la limpieza de la habitación como cama, “sabanas, y regadera. Sumamente sucias tuve que ir por un juego de sabanas a recepción.
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations Management, el 25 ene. 2024
Hi Willy,Thank you for providing additional feedback regarding your recent stay at our hotel. We appreciate your positive comments about the various aspects of the hotel, but we sincerely apologize for the cleanliness issues you encountered with the bed, sheets, and shower.Maintaining a clean and comfortable environment is of utmost importance to us, and we deeply regret that we fell short in meeting your expectations in this area. Your experience does not align with the high standards we strive to uphold. We take your concerns seriously and will address them with our housekeeping team to ensure that such issues are not repeated in the future.We apologize for any inconvenience caused and appreciate your understanding in bringing this matter to our attention. We will use your feedback to improve our services and provide a more satisfactory experience for our guests.If there is anything else we can do to rectify the situation or to assist you further, please do not hesitate to let us know. We value your patronage and hope to have the opportunity to regain your trust on a future visit.

10/10 Excelente

Solanda

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations Management, el 18 ene. 2024
Hi Solanda,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Pésima limpieza e instalaciones deterioradas
Pésima la limpieza ya me había quedado ahí antes pero en esta ocasión no me gusto nada.
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations Management, el 18 ene. 2024
Dear Valued Guest,I apologize for the disappointing experience you had during your recent stay at our hotel. It's disheartening to hear that the cleanliness did not meet your expectations, especially considering your previous satisfactory experiences.Maintaining a clean and sanitary environment is a top priority for us, and we regret that we failed to deliver on this aspect during your stay. We take your feedback seriously, and we will thoroughly investigate the matter with our housekeeping team to address any lapses in our cleaning procedures.We appreciate your loyalty as a returning guest, and it's unfortunate that we did not meet your expectations on this occasion. We value your feedback and would like to make it right for you. If there's anything we can do to address your concerns or if you have any further feedback to share, please let us know. We hope to have the opportunity to regain your trust and provide you with a significantly improved experience in the future.

8/10 Bueno

eloy

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations Management, el 18 ene. 2024
Hi Eloy,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

6/10 Aceptable

Cliente verificado

Mala actitud del personal del lobby , muy mala señal de internet , comedor sucio y el desayuno nada antojable .
Se hospedó 2 noches en enero de 2024
Respuesta de Guest Relations Management, el 18 ene. 2024
Dear Valued Guest,I'm sorry to hear about your negative experience with our hotel's lobby staff, internet signal, dining room cleanliness, and breakfast quality. Please accept our apologies for the inconvenience and disappointment caused.We strive to provide excellent customer service, and it's disheartening to hear that our lobby staff exhibited a bad attitude. We will address this issue with our team and provide them with additional training to ensure that all guests are treated with professionalism and respect.Regarding the internet signal, we apologize for the poor connectivity you experienced. Reliable and high-speed internet access is important to our guests, and we will investigate the issue to improve the stability and strength of our Wi-Fi connection.Furthermore, we regret that the dining room was not up to cleanliness standards and that the breakfast did not meet your expectations. Maintaining a clean and inviting dining area is a priority for us, as is providing appetizing breakfast options. We will reinforce our cleaning procedures and review the breakfast offerings to ensure they are appealing and meet our guests' expectations.Your feedback is valuable to us, and we appreciate you bringing these issues to our attention. We take your concerns seriously and will take immediate steps to address them and improve our services.If there is anything else we can do to assist you or if you have any further feedback to share, please do not hesitate to let us know. We value your patronage and hope to have the opportunity to provide you with an improved experience in the future.

10/10 Excelente

Lucien

Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations Management, el 18 ene. 2024
Hi Lucien,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excelente

Juan

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Appreciate the treat they are very kind
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 14 ene. 2024
Hello Juan,Thank you for your kind words about our staff. We strive to provide excellent customer service and make our guests feel welcome. If there is anything else we can assist you with, please don't hesitate to reach out to us. We hope to have the opportunity to welcome you back in the future.

4/10 Malo

Aaron

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
deben mejorar mucho la limpieza
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 10 ene. 2024
Hello Aaron, Lamentamos que haya experimentado problemas con la limpieza durante su estancia. Valoramos sus comentarios y trabajaremos en mejorar nuestros estándares de limpieza. Apreciamos su tiempo y esperamos brindarle una mejor experiencia en el futuro.

10/10 Excelente

Rene

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 10 ene. 2024
Hello Rene,We are delighted to hear that you had a wonderful stay at our hotel! We strive to provide exceptional service to all of our guests, and it is always rewarding to receive such positive feedback. Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future for another excellent experience.

2/10 Terrible

Maria

Mi opinión es Sobre expedía no soluciona problemas no Escuchan y encima me Bloquean para usar la aplicación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 31 dic. 2023
Hello Maria,Lamentamos escuchar que tu experiencia con Expedia no cumplió con tus expectativas. Sin embargo, como especialistas en relaciones con los huéspedes en línea, no podemos influir en el funcionamiento de la plataforma o resolver problemas técnicos directamente. Te recomendamos que te pongas en contacto con el servicio de atención al cliente de Expedia para abordar tus preocupaciones y obtener una solución adecuada.

2/10 Terrible

Lucien

Se hospedó 2 noches en diciembre de 2023
Respuesta de Guest Relations Management, el 29 dic. 2023
Hi Lucien,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

2/10 Terrible

Lucien

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El lugar está cerca de todo pero si duras más de 2 días no te limpian el cuarto y al igual si tienes más de 5 días cuarto sucio y si te quejas no te hacen caso y menos el encargado de este lugar y muchos inducumentados que hacen el lugar un asco.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Guest Relations Management, el 27 dic. 2023
Hi Lucien,We are truly sorry to hear about your disappointing experience during your stay at our hotel. We apologize for any inconvenience and frustration caused by the lack of room cleaning and the unresponsiveness of our staff.Maintaining cleanliness and providing excellent service are priorities for us, and we deeply regret that we fell short of meeting your expectations in these areas. Our housekeeping team is responsible for ensuring that guest rooms are clean and well-maintained, regardless of the length of stay. We apologize if this did not occur during your visit.We take your feedback seriously and will address the issues you mentioned with our housekeeping staff and management. It is our aim to provide a comfortable and enjoyable experience for our guests, and we apologize that we did not meet that goal during your stay.We appreciate your feedback and the opportunity to improve. If there is anything else you would like to discuss or if there is any way we can make it up to you, please let us know.Once again, we apologize for the inconveniences you experienced, and we hope you will consider giving us another chance to provide you with a more positive experience in the future.

8/10 Bueno

jose

Viaje familiar
No le gustó: Condiciones de la propiedad
La propiedad estaba un poco sucia y llena de gente afuera de las instalaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Guest Relations Management, el 27 dic. 2023
Hi Jose,Thank you for sharing your feedback regarding your recent stay at our property. We appreciate your comments about the cleanliness and crowdedness outside the facilities.We apologize for any inconvenience or discomfort caused by the cleanliness issues you encountered. Maintaining a clean and well-maintained environment is a top priority for us, and we regret that we fell short of meeting your expectations in this regard. We will address these concerns with our housekeeping team and take immediate action to ensure improvements are made.Regarding the crowdedness outside the facilities, we apologize for any inconvenience caused. We strive to provide a comfortable and enjoyable experience for our guests, and we understand that a crowded environment can detract from that experience. We will review our capacity management and explore ways to alleviate any overcrowding concerns.Thank you for bringing these matters to our attention. We take your feedback seriously, and we will use it to improve our services and enhance the guest experience moving forward.We value your patronage and hope you will consider giving us another opportunity to provide you with a more positive and enjoyable stay in the future.If there is anything else you would like to discuss or if there is any way we can make it up to you, please let us know.

2/10 Terrible

Daniel

Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relations Management, el 29 dic. 2023
Hi Daniel,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

4/10 Malo

Karunthy

Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 14 ene. 2024
Hello Karunthy,We appreciate you taking the time to rate your stay with us. We are sorry to hear that your experience did not meet your expectations. We encourage you to reach out to our hotel directly to share any specific feedback you may have, as we continuously strive to improve our services for our guests. We hope to have the opportunity to welcome you back in the future.

10/10 Excelente

Juan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice manager rohit patel
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relations Management, el 22 dic. 2023
Hi Juan,Thank you for your positive feedback regarding our manager, Rohit Patel. We are glad to hear that you had a pleasant experience with him during your stay at our hotel.We take great pride in our team members, and it's always wonderful to receive recognition for their exceptional service. Rohit Patel is a valued member of our staff, and we will be sure to pass along your kind words to him. Your feedback will undoubtedly motivate him to continue providing excellent service and making our guests feel welcome.Thank you for taking the time to acknowledge Rohit Patel's efforts. We appreciate your feedback and look forward to welcoming you back in the future. If there is anything else we can assist you with, please feel free to let us know.