Camas con pillow-top, escritorio y cortinas blackout

Opiniones de Comfort Suites Elgin

2.5 out of 5
Comfort Suites Elgin
2480 Bushwood Drive, Elgin, IL

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 459 de 969 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 281 de 969 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 108 de 969 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 67 de 969 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 54 de 969 opiniones" "

8.6/10

Limpieza

8.6/10

Servicio y personal

7.6/10

Servicios

8.2/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Judith

Se hospedó 3 noches en junio de 2023
Respuesta de Manager, el 28 jun. 2023
Hello Judith, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excelente

Kerman

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente
Se hospedó 1 noche en mayo de 2023
Respuesta de Manager, el 26 may. 2023
Hi Kerman,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excelente

Margarita

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
El personal muy amable
Se hospedó 1 noche en abril de 2023
Respuesta de General Manager, el 19 abr. 2023
Thank you for sharing your feedback with us. We hope to see you soon!Thank you

10/10 Excelente

Juan

Se hospedó 3 noches en marzo de 2023
Respuesta de Manager, el 17 may. 2023
Hello Juan,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 Bueno

Leonor

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La ubicación que tiene. Lugares para salir a comer y caminar😁
Se hospedó 1 noche en julio de 2022

8/10 Bueno

Fabio

Viaje de negocios
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 16 noches en octubre de 2021

8/10 Bueno

Ismael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2020
Respuesta de Angela Johnson, el 6 jul. 2020
Thank you for taking the time to provide your feedback.

10/10 Excelente

Esteban

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Es la segunda vez que me hopedo en este hotel y estoy muy complacido en todo con sus instalaciones, todo muy bien.

2/10 Terrible

Susan

Viaje familiar con niños
No le gustó: Servicio y personal y condiciones de la propiedad
We wanted a hotel with a pool. The pool was under maintenance. We entered the elevator to get to our room and it was filthy: food, dirt and who knows what else! Our bathroom had no washcloths or hand towels. The front panel of the vanity was off and leaning against the bathroom wall exposing the pipes under the sink. The toilet paper holder was installed backwards so every time the toilet paper was used the roll fell on the floor. The shower curtain was too short which caused the floor to flood when you took a shower. The tub plug leaked and I had to keep running the water to keep the tub filled with water. I had to go under the vanity to retrieve a bath toy and found a panty liner wrapped in toilet paper that was obviously there from previous guests - disgusting! The sofa bed was like sleeping on springs and there was debri and crumbs under the sofa. There was no bedding supplied for the sofa bed. I believe only one ice machine in the hotel worked. The laundry area also had out of order on machines. Fixing and maintaining equipment did not seem to be a priority. Staff were unwelcoming and seemed put off when asked for items that should have been supplied before our arrival. Terrible stay and we will not return.
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 25 abr. 2024
Hello Susan, We apologize for the inconveniences you encountered during your stay. We value your feedback and will be sure to share your comments with the relevant teams for review. Our aim is always to provide a comfortable experience for our guests, and we regret that we fell short on this occasion. Your concerns will be addressed appropriately to enhance the quality of our services.

8/10 Bueno

Matt

Le gustó: Limpieza y servicio y personal
Se hospedó 4 noches en abril de 2024
Respuesta de Manager, el 15 abr. 2024
Hello Matt, We appreciate you choosing our hotel for your stay. Feel free to contact us directly if you would like to share any feedback that could help improve future experiences for our guests.

4/10 Malo

Anthony

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
They never cleaned the room in a six day stay. Old food was in the hallway for all six days.
Se hospedó 5 noches en abril de 2024
Respuesta de Manager, el 11 abr. 2024
Hello Anthony, We apologize for any inconvenience this may have caused during your stay. Your feedback will be shared with our housekeeping team to ensure such oversights are addressed moving forward. Should you wish to discuss your experience further, please contact our management team directly for assistance with your concerns.

10/10 Excelente

ERIC

Se hospedó 4 noches en marzo de 2024
Respuesta de Manager, el 26 abr. 2024
Hello ERIC,We are thrilled to hear that you had an excellent experience at our hotel! If you have any further comments or suggestions, please feel free to reach out to us. We look forward to welcoming you back soon!

10/10 Excelente

Lamar

Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 20 abr. 2024
Hello Lamar,Thank you for choosing to stay with us! We are delighted to hear that you enjoyed your experience at our hotel. If you have any further feedback to share, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Excelente

Esveyde

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Cleanliness
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 24 mar. 2024
Hello Esveyde,We appreciate your feedback on cleanliness and will inform our housekeeping team for further improvement. Please feel free to reach out to our management for any additional concerns or feedback.

6/10 Aceptable

Maria

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Everything was good except that the pool was on maintenance thats the real reason i picked this hotel
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 22 mar. 2024
Hello Maria, We apologize for any inconvenience caused by the pool maintenance. We recommend contacting our management for further assistance with your concerns regarding this matter.

10/10 Excelente

Melissa

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great rooms
Respuesta de Manager, el 7 mar. 2024
Hello Melissa,We are delighted to hear that you enjoyed our rooms during your stay. Your satisfaction is very important to us, and we appreciate your positive feedback. We hope to have the pleasure of hosting you again soon.

6/10 Aceptable

BETTINA J

Viaje familiar
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
None of the ice machines worked and were leaking. Mold was starting to grow on the wall and there was an awful smell. I talked with front desk about no lights in the parking lot on our arrival and that was never fixed.
Se hospedó 2 noches en febrero de 2024
Respuesta de Manager, el 29 feb. 2024
Hello BETTINA J, We apologize for the inconveniences you experienced during your stay. Our team takes all feedback seriously and will address these issues promptly to ensure a more comfortable experience for our future guests. Thank you for bringing this to our attention.

10/10 Excelente

Hannah

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent stay! Will return.
Se hospedó 9 noches en febrero de 2024
Respuesta de Manager, el 29 feb. 2024
Hello Hannah,We are delighted to hear about your wonderful experience with us and look forward to welcoming you back in the future for another fantastic stay at our hotel.

10/10 Excelente

David

Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 22 mar. 2024
Hello David,We are delighted to hear you had a wonderful stay with us! Please do not hesitate to reach out if you have any further comments or need assistance in the future.

10/10 Excelente

Faten

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Grata and welcoming representatives. Fast and easy check in. Didn’t care for the breakfast too much. It wasn’t what I’m used for breakfast options
Se hospedó 2 noches en febrero de 2024
Respuesta de Manager, el 20 feb. 2024
Hello Faten,We're delighted you found our representatives welcoming and enjoyed the fast check-in process. Your feedback on the breakfast options is duly noted for future improvements. We appreciate your insights to enhance our guests' experiences.

10/10 Excelente

Michael

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 9 feb. 2024
Hello Michael,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had such a great experience with us. If you have any further feedback or if there is anything else we can do for you, please don't hesitate to reach out. We hope to welcome you back in the future.

4/10 Malo

Stewart

Viaje familiar
Le gustó: Servicios
Room did not have hot water called front desk and they never got back to me with any solution to the issue
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 7 feb. 2024
Hello Stewart, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the lack of hot water in your room. Our team strives to address guest concerns promptly, and we regret that we did not meet your expectations in this instance. Please know that we have notified the appropriate department to ensure this is properly addressed.

10/10 Excelente

Amber

Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 6 feb. 2024
Hello Amber,We are delighted to hear that you had an excellent experience during your stay with us! If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to have the pleasure of welcoming you back soon.

10/10 Excelente

Sheryl

Nice surprise!
Exceeded expectations. Clean and well appointed. Everything we needed for a comfortable over-night stay. Great location. Staff was very attentive and accommodating. Recommend.
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 1 feb. 2024
Hello Sheryl,Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that we exceeded your expectations with our clean and well-appointed rooms. Our team prides themselves on providing attentive and accommodating service to ensure a comfortable stay. Thank you for recommending us, and we look forward to welcoming you back in the future.

10/10 Excelente

Richard

Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 9 feb. 2024
Hello Richard, We are glad to hear that you had a great experience with us. Thank you for staying with us. We look forward to welcoming you back in the future.

10/10 Excelente

Thomas

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 13 ene. 2024
Hello Thomas,We are thrilled to hear that you had such a fantastic experience during your stay with us! We truly appreciate your kind words and hope to have the pleasure of welcoming you back in the future. Please feel free to reach out to us if there is anything else we can assist you with.

4/10 Malo

Rufino

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza y condiciones de la propiedad
The tub don’t have hot water for take shower is was super cool I Turn the water on the tub never come out hot water I take shower with cool water I was not happy about
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 31 dic. 2023
Hello Rufino,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the hot water in the tub during your stay. Our team will look into this matter to ensure that it doesn't happen in the future. We appreciate you bringing this to our attention.

4/10 Malo

suzanne

Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Servicios
Accessible room was very uncomfortable. Beds way too low. Desk chair was not made for a person with leg issues. No chair in the shower.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 28 dic. 2023
Hello suzanne,We apologize for any inconvenience you experienced during your stay. Our team strives to provide comfortable accommodations for all guests. If you have any specific accessibility requirements, we recommend contacting our front desk in advance, so that we can ensure your needs are met. We appreciate your feedback as it helps us improve our services.

2/10 Terrible

Jessica

Se hospedó 2 noches en diciembre de 2023
Respuesta de Manager, el 30 dic. 2023
Hello Jessica, We're sorry to hear that your stay with us wasn't up to your expectations. We would appreciate it if you could contact our hotel directly to share any feedback you may have regarding your experience. We value your input and would like the opportunity to make improvements for future guests.

10/10 Excelente

Carol

Viaje en pareja
Le gustó: Condiciones de la propiedad
Front desk staff very friendly and helpful. Always ready with towels or utensils when needed. Even over the holiday was a peaceful stay.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Manager, el 28 dic. 2023
Hello Carol,Thank you for your wonderful feedback! We take pride in providing friendly and helpful service to our guests. It's great to hear that our front desk staff was attentive and efficient. We're delighted to know that your stay with us was peaceful, even during the holiday season. We look forward to welcoming you back in the future.

10/10 Excelente

Ricardo

Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 17 ene. 2024
Hello Ricardo,Thank you for staying with us! We are thrilled to hear that you had a fantastic experience at our hotel. We're continually striving to provide exceptional service and a comfortable stay for all our guests. If you have any other comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excelente

Thomas

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 25 dic. 2023
Hello Thomas,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a fantastic experience with us. We hope to welcome you back in the future!

10/10 Excelente

Kimberly

Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 13 ene. 2024
Hello Kimberly,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. We strive to provide excellent service and it's great to know that we met your expectations. If you have any further feedback or suggestions, please feel free to reach out to us. We hope to welcome you back in the future!

6/10 Aceptable

Cynthia

Viaje familiar
Le gustó: Limpieza y servicio y personal
The room had been recently updated and we were initially pleased until we discovered my sister’s room next door was in the process of being renovated. She was given a room not too far from ours and we were satisfied until we began smelling fumes from the sealer being used on the room next door at around 6 pm. The smell was so strong I had to put a towel under the door and open the window a crack to help keep the smell out of the room. I called the front desk and they came up and asked the contractor to stop for the night. We heard raised voices when this happened and my husband said he could tell by the contractor’s body language as he was leaving that he was not happy about having to stop. The renovations continued the two evenings we stayed and the fumes were present the whole time.
Respuesta de Manager, el 23 dic. 2023
Hello Cynthia, Thank you for sharing your feedback with us. We apologize for the inconvenience you and your sister experienced due to the ongoing renovations. Our team strives to ensure a comfortable stay for all our guests, and we understand that the strong smell of the sealer disrupted your experience. We appreciate your patience in reaching out to the front desk, and we will address this matter with our contractors to prevent similar occurrences in the future. We hope you will give us another chance to provide you with a more pleasant stay.

2/10 Terrible

Thomas

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
There was urine on toilet when we checked in and hairs all over the bathroom. I wqs not able to bring my wife breakfast to the room while she was getting ready, the front desk yelled at me. There was no hot water for me on 4 of 5 mornings. Housekeeping only came once in 5 days and we had to ask for it, other than when housekeeping pounded on our door twoce loudly when we had the do not disturb sign out 20 mins before checkout
Respuesta de Manager, el 23 dic. 2023
Hello Thomas, Thank you for sharing your feedback regarding your recent stay. We apologize for the inconveniences you encountered during your visit. We strive to maintain high cleanliness standards, and we regret to learn about the issues in your room. We appreciate your feedback about the breakfast situation and customer service at the front desk. Our team will review your comments and take appropriate measures to improve our service. We apologize for the inconvenience caused by the hot water and housekeeping concerns. We value your patronage and hope to have another opportunity to provide you with a more enjoyable stay in the future.

10/10 Excelente

Anna

Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 21 dic. 2023
Hello Anna,Thank you for choosing to stay at our hotel! We are delighted to hear that you had an excellent experience during your stay. Should you have any additional feedback or if there is anything else we can do to make your future visits even more enjoyable, please do not hesitate to reach out to us directly. We look forward to welcoming you back soon.

8/10 Bueno

Walter

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The only reason its not getting 5 stars from me is because the breakfast was pretty bad. That is litterally the only thing i could complain about. I would definitely stay again.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 13 dic. 2023
Hello Walter, Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your positive remarks about your overall experience at our hotel. We apologize if the breakfast did not meet your expectations, and we will take note of your comments for future improvements. We hope to welcome you back again in the future for another enjoyable stay.

8/10 Bueno

Sandy

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was very friendly and room was clean and fresh
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 13 dic. 2023
Hello Sandy, Thank you for your kind words about our friendly staff and clean rooms. We appreciate your positive feedback and are glad you had a fresh and enjoyable stay with us. We look forward to welcoming you back in the future for another excellent experience.

10/10 Excelente

Farrukhbek

Se hospedó 2 noches en diciembre de 2023
Respuesta de Manager, el 14 dic. 2023
Hello Farrukhbek,We are delighted to hear that you had an excellent stay with us! We appreciate you choosing our hotel and we hope to welcome you back in the future. If you have any further suggestions or feedback, please feel free to reach out to us directly. We value your input.

10/10 Excelente

Rustam

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 4 noches en diciembre de 2023
Respuesta de Manager, el 10 dic. 2023
Hello Rustam,After reviewing your feedback, we appreciate your time in sharing your experience with us. We apologize for any inconvenience you may have encountered during your stay. We value your input and will take it into consideration for future improvements. If there is anything else we can assist you with, please feel free to reach out to us directly.

2/10 Terrible

Gary

Se hospedó 3 noches en noviembre de 2023
Respuesta de Manager, el 7 dic. 2023
Hello Gary, We're sorry to hear that you didn't have a positive experience during your stay. We value all guest feedback and encourage you to reach out to us directly with any specific concerns or issues you may have encountered. We would appreciate the opportunity to address them and make things right.

10/10 Excelente

Karina

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean hotel and nice staff
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 30 nov. 2023
Hello Karina,Thank you for your kind words about our hotel. We take pride in maintaining a clean environment and providing excellent service. We're glad to hear that our staff made a positive impression on your stay. Your feedback is greatly valued and we hope to welcome you back in the future for another enjoyable experience.

8/10 Bueno

Soledad

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 12 nov. 2023
Hello Soledad,Thank you for taking the time to review your recent stay with us. We appreciate your feedback and apologize for any inconvenience you may have experienced. We value your input and will address your concerns with our team to ensure a better experience for future guests.

6/10 Aceptable

Ann

Se hospedó 2 noches en octubre de 2023
Respuesta de Manager, el 25 nov. 2023
Hello Ann,We appreciate you choosing our hotel for your stay. If you have any specific feedback or concerns about your experience, we encourage you to reach out to us directly so we can address them accordingly. Thank you for your support.

8/10 Bueno

Mary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was helpful. Very friendly. Breakfast was decent. Kind of bare bones in the Bathroom but otherwise okay.
Se hospedó 2 noches en octubre de 2023
Respuesta de Manager, el 3 nov. 2023
Hello Mary,Thank you for your feedback. We are glad to hear that our staff provided helpful and friendly service, and that you enjoyed the breakfast. We appreciate your comment on the bathroom and will take it into consideration for future improvements. We hope to welcome you back in the future for another pleasant stay.

10/10 Excelente

Joey E

Se hospedó 3 noches en octubre de 2023
Respuesta de Manager, el 21 nov. 2023
Hello Joey E,Thank you for leaving a perfect rating for our hotel! We are thrilled to hear that you had an enjoyable stay with us. If there is anything else we can assist you with in the future, please do not hesitate to reach out to us. We hope to welcome you back again soon for another wonderful experience.

10/10 Excelente

andrenetta

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 25 oct. 2023
Hello andrenetta,Thank you so much for your exceptional rating! We're thrilled to have exceeded your expectations and we look forward to welcoming you back soon.

10/10 Excelente

Elise

Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 12 nov. 2023
Hello Elise,Thank you for taking the time to share your positive experience at our hotel! We're thrilled to hear that you had a great stay with us. We strive to provide exceptional service and it's wonderful to know that we met your expectations. Should you have any future travel plans, we would love to welcome you back for another fantastic stay.

10/10 Excelente

Vanessa

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 18 oct. 2023
Hello Vanessa,Thank you for your excellent rating! We are delighted to hear that you had a great experience with us. We hope to welcome you back soon!

8/10 Bueno

Antonio

Viaje en grupo, Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Renovation was nicely done.
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 18 oct. 2023
Hi Antonio,Thank you for sharing this review, and glad that the renovation we did has been appreciated. We welcome you to visit us again anytime!