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Opiniones de Clarion Inn Elmira-Horseheads

2.5 out of 5
Clarion Inn Elmira-Horseheads
760 E Water St, Elmira, NY

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 342 de 815 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 290 de 815 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 110 de 815 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 48 de 815 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 25 de 815 opiniones" "

8.6/10

Limpieza

8.8/10

Servicio y personal

8.2/10

Servicios

8.2/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Ronald

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The key card system needs updating. Also the ice machine needs to be fixed. I have let the staff know. They told me they have told corporate about the key card system needing to be updated. They were not aware that the ice machine was broken.
Se hospedó 2 noches en mayo de 2024
Respuesta de General Manager, el 21 may. 2024
Thank you for the 5 out of 5 rating, Ronald. We value your feedback and hope to see you again in the future.

6/10 Aceptable

Vanessa

Le gustó: Servicio y personal
The room was clean and staff were friendly. Anthony's restaurant was great for dinner but no breakfast available
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Staff, el 10 may. 2024
Thank you for completing this survey, Vanessa. We are glad that you enjoyed your stay with us.

10/10 Excelente

Manda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Overall a great place to stay in Elmira. Hotel needs to update their key card system.
Se hospedó 3 noches en abril de 2024
Respuesta de Hotel Staff, el 10 may. 2024
Thank you for the 5 out of 5 rating, Manda. We value your feedback and hope to see you again in the future.

10/10 Excelente

Kayla

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Alicia was an AWSOME staff member .
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Staff, el 30 abr. 2024
Thank you for the 5 out of 5 rating, Kayla!! We appreciate your business and taking the time to complete this survey. We hope to see you again in the future!

10/10 Excelente

Glenda

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Staff, el 30 abr. 2024
Thank you for the 5 out of 5 rating, Glenda. We are glad that you enjoyed your stay with us. We hope to see you again in the future.

6/10 Aceptable

Yeshak

The rooms smell bad.
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Staff, el 20 abr. 2024
Thank you for taking the time to complete this survey, Yeshak. We apologize for failing to exceed your expectations. We use all feedback, both positive and negative, to help improve future guest stays.

8/10 Bueno

GILDA N.

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Staff, el 20 abr. 2024
Thank you for taking the time to complete this survey, Gilda. We are glad that you enjoyed your stay with us. We hope to see you again soon.

8/10 Bueno

Anthony

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Quiet
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Staff, el 11 abr. 2024
We are glad that you enjoyed your stay, Anthony. Hope to see you in the future if you are in the area.

10/10 Excelente

Linda

Staff were very friendly and helpful. The room was spacious, bed was comfortable with clean linen. I think maybe the carpet could have been cleaner and better vacuumed, there were hair clips on the floor. Housekeeping Lady was very kind asking if I needed more coffee etc. The only problem was the noise in the middle of the night from the guest laundry next to my room, causing me to wake up. But apart from that a pleasant room at an affordable price.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Staff, el 11 abr. 2024
Thank you for the 5 out of 5 rating, Linda! We are glad that you enjoyed your stay with us, and had a great experience with staff. We hope to see you again in the future.

8/10 Bueno

Oleksii

Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Staff, el 30 abr. 2024
Thank you for the 4 out of 5 rating, Oleksii. We hope that you enjoyed your stay with us. We hope to see you again if you are in the area.

8/10 Bueno

Kristen

Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Staff, el 30 abr. 2024
Thank you for the 4 out of 5 rating. We hope that you enjoyed your stay!!

10/10 Excelente

Deborah

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
Saff was friendly and helpful. Easy check in. Room is nice and clean.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Staff, el 9 abr. 2024
Thank you for the 5 out of 5 rating. We appreciate your kind feedback. We hope to see you again in the future!

10/10 Excelente

Anthony

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy checkin very friendly and helpful staff
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Staff, el 3 abr. 2024
Thank you for the 5/5 rating, Anthony! We are glad that you enjoyed your stay with us! We hope to see you again in the future.

10/10 Excelente

timothy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
liked how staff members jumped in to assist when it got busy. all smiles, very pleasant
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Staff, el 20 mar. 2024
Thank you for the 5 out of 5 rating, Timothy. I have shared your feedback with our staff, and they join me in thanking you for such positive feedback. We as a team, strive to make sure our guests have a great experience. We hope to host you in the future.

10/10 Excelente

Bhargav, Brampton

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall very nice. Two suggestions, the coffee machine should have more tea options, some sugar, milk/cream and the shower heads should be cleaned to have proper shower.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Staff, el 14 mar. 2024
Thank you for the 5 out of 5 rating, Bhargav. We always use guest feedback to make improvements, so that we can provide exceptional experiences for our guests. We appreciate your business and hope to see you again for future travels.

10/10 Excelente

Lee

Viaje familiar
Great front desk staff. Breakfast great. Maddie the server excellent
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

donna

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Second time staying at the hotel within a 2 month span...we had no issues
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Staff, el 2 mar. 2024
Thank you for taking the time to complete this survey, Donna. We appreciate such positive feedback. We hope to see you for future travels.

2/10 Terrible

Jennifer

Se hospedó 2 noches en febrero de 2024

4/10 Malo

Jennifer

Viaje en pareja
No le gustó: Servicio y personal y servicios
I found kids dirty underware hanging on shower garbage in room no continental breakfast
Se hospedó 3 noches en febrero de 2024
Respuesta de Hotel Staff, el 26 feb. 2024
Thank you for taking the time to complete this survey, Jennifer! On behalf of the entire staff, I would like to apologize for failing to meet your expectations. We wish you the best in all your future travels!

6/10 Aceptable

James

Viaje familiar
Staff was rude, key cards did not consistently work in the side door, plastic water glasses are so thin and flimsy you can’t pick them up. May not sound like much until they spill everything on your dress before you leave for a family funeral. Desk chair peeling so badly it comes off on your slacks! Luggage racks are few and very far between! Manager does not know that signs on the back of room doors state check out time is 12:00. Would not give us bereavement rate as we booked thru a third party, just unbelievable! Will not stay there again!!
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Staff, el 26 feb. 2024
Thank you for taking the time to leave your feedback. I apologize on behalf of our hotel for failing to meet your expectations. We value feedback, both positive and negative and use all feedback to improve future guest stays.

10/10 Excelente

Tracy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Was close to all our friends
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Staff, el 22 feb. 2024
Thank you for the 5 out of 5 rating, Tracy. We are glad to hear that you enjoyed your stay with us. We hope to see you again for future travels.

8/10 Bueno

Dawn

Viaje familiar, Viaje familiar con niños
Le gustó: Servicios
The staff was very friendly and helpful would definitely stay again. Wish the pool was a little warmer
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Staff, el 15 feb. 2024
Thank you for taking the time to complete our survey, Dawn. We are glad that you had an enjoyable stay. We hope to host you again in the future.

10/10 Excelente

Steffi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good stay
Se hospedó 6 noches en enero de 2024
Respuesta de Hotel Staff, el 12 feb. 2024
Thank you for taking the time to complete our survey, Steffi. We are pleased to hear that you enjoyed your stay, and are thankful to have earned a 5 out of 5 rating! We hope to see you again in the future!

8/10 Bueno

Pritibha, roslyn

Viaje familiar
Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal y servicios
front desk person was not too polite.There was not enough shampoo and conditioner or lotion for 2 people.
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Staff, el 7 feb. 2024
Thank you for taking the time to complete our survey, Pritibha. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excelente

Nancy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great nights sleep. The beds are super comfortable and the room was so quiet. Staff was very friendly and helpful. If you are in Elmira I highly recommend this hotel.
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Staff, el 5 feb. 2024
Thank you for the 5 star rating, Nancy! Our staff strives to provide excellent service to our guests. We are pleased to hear that you had a great stay, and hope to see you again in the future.

10/10 Excelente

david

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
fabulous stay!
i last stayed here in 2019. the halls and rooms havent been freshened since then. they ARE very clean and in excellent condition, but tans and browns are no longer de jure id stay here again the next time im in town, for sure!
Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Staff, el 31 ene. 2024
Thank you for the 10 out of 10 rating, David! We are glad that you enjoy staying with us when you come to town. We look forward to seeing you in the future!!

10/10 Excelente

Margaret

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Will return
Good meal at the restaurant.
Se hospedó 4 noches en enero de 2024
Respuesta de Hotel Staff, el 22 ene. 2024
Thank you for choosing to stay at the Clarion Inn Elmira!! We are happy to see we received your highest rating! We look forward to your next stay!

8/10 Bueno

Ruth

Le gustó: Servicios
It was convenient and quiet
Se hospedó 3 noches en enero de 2024
Respuesta de Hotel Staff, el 16 ene. 2024
Thank you for taking the time to complete our survey, Ruth! We are pleased to hear that you enjoyed your stay. We look forward to seeing you again in the future.

8/10 Bueno

donna

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Said there was breakfast but I didn't see it...other than that it was a great stay...very comfortable
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hotel Staff, el 1 ene. 2024
Thank you for taking the time to complete our survey, Donna. We are delighted to hear that you enjoyed your stay! We hope to see you again for future travels.

10/10 Excelente

James

Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Staff, el 1 ene. 2024
Thank you for the 5 out of 5 rating, James. We enjoy seeing positive feedback from our guests. Hope to see you again for future travels!

10/10 Excelente

james

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were terrific - friendly - very helpful and made us feel extremely welcome.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Staff, el 30 dic. 2023
Thank you for staying with the Clarion Inn Elmira, James! We are glad that you were able to rate us a 5 out of 5! We hope to see you again for future travels.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Staff, el 27 dic. 2023
Thank you for choosing to stay at the Clarion Inn Elmira!! We are happy to see we received your highest rating! We look forward to your next stay!

10/10 Excelente

Stephen

Viaje familiar
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Staff, el 16 dic. 2023
Thank you for choosing to stay with us, Stephen! We are glad that you were able to rate us a 5 out of 5! We hope to see you again for future travels.

10/10 Excelente

Lou Ann

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Staff, el 16 dic. 2023
Thank you for choosing to stay with us, Lou Ann! We are so glad to have earned your highest rating. We look forward to seeing you again!

6/10 Aceptable

Tracie

Viaje familiar
Le gustó: Servicio y personal
Every time I have stayed there which is probably twice a year, there are always ants in the bathroom! I don’t care what season it is! I have complained before.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hotel Staff, el 5 dic. 2023
Thank you for taking the time to leave your feedback, Tracie. We apologize for any inconvenience you experienced during your stay and that we did not exceed your expectations. Please know that all feedback is taken very seriously and is used to help improve on future guest stays.

6/10 Aceptable

lorena

Le gustó: Servicio y personal y servicios
No le gustó: Limpieza
STAFF WAS FRIENDLY. LOCATION IS WONDERFUL. NICE TO HAVE A BAR AND RESTAURANT AVAILABLE. ROOM WAS A LITTLE DIRTY FOR MY TASTE. THE TV TURNER HAD NOT BEEN WIPED DOWN. THERE ALSO WERE SEVERAL ANTS AND TINY ROACHES IN THE BATHROOM. OTHERWISE, OKAY.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Hotel Staff, el 28 nov. 2023
Thank you for taking the time to leave your feedback, Lorena. We apologize for any inconvenience you experienced during your stay and that we did not exceed your expectations. Please know that all feedback is taken very seriously and is used to help improve on future guest stays!

10/10 Excelente

Malcolm

Le gustó: Condiciones de la propiedad
Exceptionally friendly and efficient staff.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Staff, el 19 nov. 2023
Thank you for choosing to stay with us at the Clarion Inn Elmira, Malcolm. We are so glad to see you had a great time duing your stay. We hope the next time you are in the area, you will choose to stay with us!

4/10 Malo

Amadino

I was up here in Elmira … for a College, meet and greet for my youngest son,.. From the moment I checked in till moment I left the first floor, which is the floor. I stayed on room 161 to be exact was inundated with marijuana secondhand smoke guest were smoking in the rooms and in front of the hotel it was TERRIBLE!!! I called the front desk. They didn’t even offer me a room change. They said it was nothing they can do about it… remember folks you get what you pay for!!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Staff, el 17 nov. 2023
Thank you for taking the time to leave your feedback, Amadino. We apologize for any inconvenience you experienced during your stay and that we did not exceed your expectations. Please know that all feedback is taken very seriously and is used to help improve on future guest stays.

10/10 Excelente

Robert

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was truly an excellent stay. We were greeted and checked in by the manager, Sheila. Super professional, friendly and welcoming. Accomodated us on a room request and even offered to bring our luggage to our room, whixh we politely declined. The bartenders Tyler and Amy we fantastic. Knowledgable of the menu, wine and cocktails. Super friendly and welcoming. Even when we came in to the bar half hour before closing, Tyler didnt rush us at all. Amanda at the front desk who worked the overnight shift was super fun and friendly. We truly felt warm and welcome and was treated with true hospitality. Only a couple of downfalls. The keys didnt work all the time. Had to figure the right touch to unlock the doors. Majorly, i noticed there were no security cameras on property which made me a little concerned.
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Staff, el 1 nov. 2023
Thank you for choosing to stay with us, Robert! We are so glad to hear that you had a great stay and our staff exceeded your expectations. We will be sure to let Sheila, Tyler, Amy and Amanda know how well they did during your stay. We appreciate the time you took to leave us feedback. And we hope that we are able to serve you again in the future.

10/10 Excelente

Paul

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de HotelStaff, el 1 nov. 2023
Thank you for staying with us, Paul. We are so glad you enjoyed your stay. We look forward to future visits!

10/10 Excelente

Keith

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stop
I had stayed here once before because of the service, ease of getting to it from the interstate, food was great. Will stay again.
Se hospedó 1 noche en octubre de 2023
Respuesta de HotelStaff, el 30 oct. 2023
We appreciate your business, Keith! We are so glad to hear how much you enjoyed your stay, from our location to th service and the food. We look forward to future visits!

10/10 Excelente

Darla

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were great
Se hospedó 1 noche en octubre de 2023
Respuesta de HotelStaff, el 23 oct. 2023
Thank you for staying at the Clarion Inn Elmira, Darla! We appreciate your kind words about our staff. We will be sure to pass them along! We look forward to future stays.

10/10 Excelente

Shante

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I everything
Se hospedó 2 noches en octubre de 2023
Respuesta de HotelStaff, el 23 oct. 2023
Thank you for your 5 out of 5 rating, Shante! We are so glad you enjoyed your stay and provided your highest rating. We hope to see you again for future visits!

10/10 Excelente

Nafta

Se hospedó 2 noches en octubre de 2023
Respuesta de HotelStaff, el 18 oct. 2023
Thank you for staying with us at the Clarion Inn Elmira, Nafta! We are happy to hear that we scored your highest rating! We look forward to future stays!

10/10 Excelente

Kristina

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and convenient
Se hospedó 1 noche en octubre de 2023
Respuesta de HotelStaff, el 30 oct. 2023
Thank you for choosing to stay with us at the Clarion Inn Elmira, Kristina. We are so glad to see you had a great time duing your stay. We hope the next time you are in the area, you will choose to stay with us!

10/10 Excelente

Heming

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de HotelStaff, el 11 oct. 2023
Thank you for choosing to stay at the Clarion Inn Elmira, Heming. We are happy to see we received your highest rating! We look forward to your next stay!

8/10 Bueno

Xi

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
3 family stayed in2 nights over the passed long weekend. The registration staff is very helpful to arrange the rooms close together. The place looks sightly out of datebut is well maintained. The swimming pool is excetionally clean and I would suggest the hours to be extended longer. We had two breakfasts in the restaurent and are.impressed with the quality.and quantity though the service seems a little bit slow. But with the waitress apologetic smile and our nonurgent. schedule that does not borther. much. The business center has pc and desk accessible by room key.
Se hospedó 2 noches en octubre de 2023
Respuesta de HotelStaff, el 27 oct. 2023
Thank you for choosing to stay with us at the Clarion Inn Elmira, Xi! We are so glad that you enjoyed your recent stay with us. We appreciate you taking the time to leave your feedback about our staff, your experience with the restaurant and our other amenities. We wish you happy travels!

2/10 Terrible

melek, cedarhurst

Se hospedó 1 noche en octubre de 2023
Respuesta de HotelStaff, el 30 oct. 2023
Thank you for staying, Melek. We appreciate your business. We wish you happy travels.

4/10 Malo

Melinda

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Staff were nice and friendly. The place is kept well but quite old. The other guests were loud even in the middle of the night. The air conditioning wasn’t working when we came in but they fix it. The area didn’t have much around.
Se hospedó 1 noche en octubre de 2023
Respuesta de HotelStaff, el 9 oct. 2023
Thank you for staying with us, Melinda. We appreciate you taking the time to leave us your feedback from your recent stay. We will be sure to let the staff know how much you enjoyed your interactions with them. Please know that all feedback, both positive and negative, is used to help improve on future guest stays.

6/10 Aceptable

Sally

This hotel is very clean. Everyone is courteous. The breakfast is unremarkable and no bacon is available. It served its purpose.
Se hospedó 1 noche en octubre de 2023
Respuesta de HotelStaff, el 9 oct. 2023
Thank you for staying Sally. We appreciate you taking the time to leave your feedback. We will be sure to let our staff know how they did during your stay! We wish you happy travels.