Thank you for taking a moment to rate your experience, Franklin. The staff at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger and I appreciate but is deeply saddened to see your 4/5 score following your stay. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Thanks for staying with us. We appreciate your feedback! we'll work hard to fix the issue you experienced. Thanks for letting us know. We hope for the opportunity to show you we have improved in the future.

Thanks for staying with us. We appreciate your feedback!

Gracias por quedarte con nosotros. ¡Agradecemos sus comentarios! Gracias por entender.

Gracias por quedarte con nosotros. ¡Agradecemos sus comentarios! Estamos planeando comenzar el desayuno pronto.

Thanks for staying with us. We appreciate your feedback!

Thank you, we hope your next stay with us is even more enjoyable.

Thank you for your feedback!

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property.

Dear Mary,We are sorry to hear your recent experience at the RED ROOF INN CINCINNATI AIRPORT–FLORENCE/ ERLANGER did not meet your expectations as you had a poor interaction with staff, the room was unclean, and you encountered multiple other distasteful situations. This is not the usual experience our guests have with us.I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Dear Frank,Thank you for taking the time to tell us about your experience at the RED ROOF INN CINCINNATI AIRPORT–FLORENCE/ ERLANGER. The issue that you've brought to my attention regarding bugs is unsettling to hear as we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. This is not the standard that Red Roof upholds for our hotel. Your concerns will be escalated in order to have them addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will have a better stay in our future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

Hello Darin, Thank you for telling us about your stay at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger. I am disappointed you had a less than satisfactory experience, prompting your 2/5 score. The situation you described regarding the rude staff, the security locks along with the other concerns mentioned are truly regrettable. I am very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

Dear Krzysztof,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN CINCINNATI AIRPORT–FLORENCE/ ERLANGER. I was happy to read you found our hotel to be clean and conveniently located to the airport. However, there was a bad smell in the room and the AC was loud. Feedback from our guests is always welcome at Red Roof as we try to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Debbie, We at the RED ROOF INN CINCINNATI AIRPORT–FLORENCE/ ERLANGER appreciates your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Hello Savannah, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Tim,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN CINCINNATI AIRPORT–FLORENCE/ ERLANGER. We are happy that the location was convenient for you, however, we are sorry that the upkeep of the property and cleanliness of the room wasn't to your standard. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

Hey Ronald,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger. It's thrilling to see our clean, convenient, affordable, pet friendly property met your expectations. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.On your next stay should you have any issues like you did with our TV, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Dear Lonnie,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CINCINNATI AIRPORT–FLORENCE/ ERLANGER. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the place. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so it's disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Sonia,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN CINCINNATI AIRPORT–FLORENCE/ ERLANGER. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof it's rewarding to read that you had a clean room, you were pleased with the location and a quietness. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

Dear Larry,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

Dear Brittany,Thank you for taking the time to tell us about your experience at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger. You stated that the poor service, poor business and the other issues hindered your stay. Based on my investigations, I am seeing where you booked a smoking room and was not satisfied with it. You then inquired about a non-smoking room and when you were informed about the price difference you were not pleased. Nevertheless, our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thanks again and we wish you all the best in your future travels.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Sam. The staff and I at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Michael, Thank you for taking the time to complete our guest survey. I appreciate your comment following your recent stay at the RED ROOF INN FREEHOLD regarding the cleanliness and shower. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

Thank you for taking a moment to leave a review, Michael. The staff and I at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

Dear Tyler!Thank you for sharing your experience with us. The situation you described regarding the clogged sink and was charged is truly regrettable. We are very sorry for your experience. It is our aim to deliver on an comfortable and positive experience for all our guests, so to prevent this from happening again, I am sharing your feedback with management in an effort to ensure that your concerns are addressed. I really appreciate you bringing this to our attention.Thank you for choosing Red Roof Inn Cincinnati Airport–Florence/ Erlanger. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Hello Kathy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CINCINNATI AIRPORT–FLORENCE/ ERLANGER and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management RediResponse Specialist

Dear Carly,Thank you for your review following your stay at Red Roof Inn Cincinnati Airport–Florence/ Erlanger. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You stated that there were holes in the comforter and sheets. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future.With thanks, Gabrielle Red Roof Management RediResponse Specialist

Dear Kamryn,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the cleanliness of the room, and the hospitality of our staff however, you mentioned that the upkeep of the property was not to your liking. Red Roof hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,Tianna Red Roof Management RediResponse Specialist

Hello Carmel,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Dear El Hacen,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the our location. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.We hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Hello Tracy,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger appreciate your 6/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve.The staff and I were happy to see we met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Hello Jill,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Dear Eric,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger. Please allow me to extend my humblest apologies for the inconvenience caused due to the encounter you had with the housekeeping staff. For future travels, should you encounter any issues with us, please do not hesitate to contact the front desk directly in real time.Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

Hello Alejandra, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CINCINNATI AIRPORT–FLORENCE/ ERLANGER and I were happy to see your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

Hello Jorge, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all out guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

Hello Dexter,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Abigail RediResponse Specialist

Hello Sheila, Thank you for being our guest. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience. I do hope that you will return to our hotel, or any other long term lodging locations in the future. Sincerely, Toni-Ann RediResponse Specialist

Dear Terry,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CINCINNATI AIRPORT–FLORENCE/ ERLANGER. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the shower you had and the nasty smell you mentioned that you encountered. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Please accept our apologies. We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CINCINNATI AIRPORT–FLORENCE/ ERLANGER and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

Hello Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the burnt holes, the parking lot situation and the other highlighted concerns that hindered your stay. We will take your comments into consideration to make changes to improve our customer experience. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for posting your review and we wish you all the best in your future travels.Sincerely,Tianna Red Roof Management

Hello Luis, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CINCINNATI AIRPORT–FLORENCE/ ERLANGER and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria RediResponse Specialist

Hi Danielle,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

Hi Michal,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

Dear Stephan, Thank you for taking the time to tell us about your experience at the RED ROOF INN CINCINNATI AIRPORT–FLORENCE/ ERLANGER. I am sorry that your experience was less than ideal due to the uncleanliness indicated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee RediResponse Specialist

Hello Bettina, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger and I welcome your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRediresponse Specialist

Hello Desiree,Your review of the Red Roof Inn Cincinnati Airport–Florence/ Erlanger was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that we make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRediResponse Specialist

Dear Pearl,I appreciate you sharing your feedback following your stay at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I wish you all the best in your future travels.Regards,LintonRediresponse Specialist

I appreciate the time that you took to share your sentiments with us, Heather. Our team at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps us to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRediResponse Specialist

Hello Jeff, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CINCINNATI AIRPORT–FLORENCE/ ERLANGER and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist