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Opiniones de Hacienda Motel

2 out of 5
Hacienda Motel
735 N Broadway, Escondido, CA

Opiniones

6.4
Puntuación de 10, es decir, Excelente. Basada en 28 de 108 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 23 de 108 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 16 de 108 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 14 de 108 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 27 de 108 opiniones" "

6.8/10

Limpieza

6.6/10

Servicio y personal

5.6/10

Servicios

6.4/10

Condiciones de la propiedad

6.0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2021
Respuesta de Amy, el 6 sept. 2021
Customer credit card declined and reservation was canceled. Guest didn't get any accommodation

4/10 Malo

Daniel

Viaje familiar con niños
Le gustó: Servicios y condiciones de la propiedad
No le gustó: Limpieza y servicio y personal
Close to everything
Se hospedó 3 noches en mayo de 2024
Respuesta de Amy, el 20 may. 2024
Thank you for staying with us

2/10 Terrible

Darryl

Le gustó: Servicios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I had no heat in my room for the time I stayed there. Manger didn't come fix the problem told me to get under the blankets and still charged me for the stay
Se hospedó 2 noches en abril de 2024
Respuesta de Amy, el 8 may. 2024
We have heat pump unit in all the rooms .it means one unit has both the things and all our units are working good. Looks like you didn't know how to operate it?

8/10 Bueno

Ricardo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Gas station close by
Se hospedó 1 noche en marzo de 2024
Respuesta de Amy, el 2 may. 2024
Thank you for staying with us. Looking forward to seeing you again.

2/10 Terrible

Olivia

Se hospedó 1 noche en marzo de 2024
Respuesta de amy, el 23 abr. 2024
thank for staying with us. Was there anything wrong in the room ?

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The front desk attendant was rude. Instead of handing me the room key he tossed it on the desk. Not friendly or welcoming.
Se hospedó 2 noches en febrero de 2024
Respuesta de Amy, el 19 feb. 2024
Thank you for staying with us. During and after Covid, situation is changed. Lot of guest do not prefer hand shake or touching and handing over keys in there hand. Sorry if you felt that way, but there is no bad intention or rude behavior. Looking forward to seeing you again.

2/10 Terrible

Juan

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
When we arrived the place didn't let us use the crdit card we made the reservation with, even though we had used it before at the same location.
Se hospedó 2 noches en enero de 2024
Respuesta de Amy, el 1 feb. 2024
Sorry looks like, there is confusion or some misunderstanding . We didn't charge credit card before customer's arrival so we asked for credit card. Which card customer gives doesn't matter because credit card was not charged.

10/10 Excelente

Esther

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ok
Se hospedó 1 noche en enero de 2024
Respuesta de Amy, el 2 feb. 2024
Thanks

10/10 Excelente

Mayrita

Se hospedó 1 noche en noviembre de 2023
Respuesta de Amy, el 5 ene. 2024
Thank you for staying with us, looking forward to seeing you again

2/10 Terrible

Rimon

Se hospedó 1 noche en octubre de 2023
Respuesta de Amy, el 31 oct. 2023
You didn't stay with us and we gave you free cancelation and then what is 2 out of 10?

6/10 Aceptable

Rachael

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
They should really not charge a deposit
Se hospedó 1 noche en octubre de 2023
Respuesta de Amy , el 17 oct. 2023
Sorry deposit is mandatory

10/10 Excelente

Juan

Se hospedó 1 noche en agosto de 2023
Respuesta de Amy Rai, el 15 sept. 2023
Thank you for rating us. Looking forward to see you again

2/10 Terrible

Dennis, Oceanside

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I work with homeless and working poor households. Immediately after I booked this room with Expedia I received a text message from the hotel stating that I needed to give them a $50 deposit. Right after that I received another text saying that I could not use my credit card (third party?). I called the hotel and asked what I should do. I was told to cancel the room through expedia. I immediately contacted Expedia through their chat app. After over an hour with no resolution I asked to speak with a supervisor and was called by Jeff. He stated that he would reach out to the hotel via email since they could not reach anyone by phone which seemed odd since I had spoken to them earlier. Jeff also stated that he or an associate would call me the next day. No one called and I then received an email 2days later in the late evening that stated there as nothing they could do. Now our foundation is out over $400. We have spent over $39,000 with Expedia since February 2021. I have been booking rooms since then and have never had this problem before. 0 stars for hotel and Expedia.
Respuesta de Amy, el 30 ago. 2023
Sorry every hotel or motel has their own policy, we do not accept third party credit card. Yes we do have 50 cash room security deposit which is mentioned at booking. Security deposit is fully refundable at check out time as far as policy is followed.

2/10 Terrible

Denis

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de Amy, el 9 ago. 2023
Thank you for staying with us.

6/10 Aceptable

Silvia

Se hospedó 1 noche en agosto de 2023
Respuesta de Amy, el 30 ago. 2023
Thank you for staying with us, looking forward to seeing you again.

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A North County Jewel!
Happy to say that my stay at this property was excellent, starting with the Innkeeper’s warm reception (with a complimentary bottled water and snack), and a quite comfortable room. The “architectural design and vintage” of the motel property may be lacking, yet that’s a simple sacrifice for a great night’s sleep!
Se hospedó 1 noche en julio de 2023
Respuesta de Amy, el 31 jul. 2023
Thank you for your good review. Looking forward to see you again.

10/10 Excelente

Nora

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Management was friendly
Se hospedó 1 noche en julio de 2023
Respuesta de Amy, el 1 ago. 2023
Thank you

8/10 Bueno

Keith

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en julio de 2023
Respuesta de Amy, el 27 jul. 2023
Thank you for staying with us. Looking forward to see you again. Have a blessed day

8/10 Bueno

Martha

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en julio de 2023
Respuesta de Amy, el 7 jul. 2023
Thank you for staying with us, looking forward to see you again

8/10 Bueno

Sergio

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Nothing fancy. No thrills typeof place, but It served the purpose for what I needed it for.
Se hospedó 1 noche en julio de 2023
Respuesta de Amy, el 2 jul. 2023
Thank you for staying with us. We have complimentary coffee between 7:00am to 10:00 am

10/10 Excelente

Jason

Se hospedó 1 noche en junio de 2023

8/10 Bueno

Kathleen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I enjoyed my stay and I told my friends at the workshop that they might want to stay there at the next event.
Se hospedó 1 noche en junio de 2023
Respuesta de AMY, el 15 jun. 2023
Thank you for staying with us and thank you very much for referring to your friends. We appreciate your business. We are happy to hear that you enjoyed your stay with us. Looking forward to see you on your next visit.

10/10 Excelente

Christopher

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Its not the Ritz Carlton but its clean, the staff is great and the price is right.
Se hospedó 1 noche en mayo de 2023
Respuesta de Amy rai, el 29 may. 2023
Thank you for choosing to stay with us. We appreciate you and your feedback. it is great to hear that you enjoyed your stay with us. We hope to see you again.

4/10 Malo

Robert

No le gustó: Servicio y personal y condiciones de la propiedad
Unfriendly owner
Se hospedó 3 noches en mayo de 2023
Respuesta de Amy Rai, el 29 may. 2023
owner does not stay on premises but we will let our front desk know what customer felt . sorry for how you felt

6/10 Aceptable

James, LEMON GROVE

Viaje de negocios
This is a little mom and pop type place and I discovered after checking in that they want a $50 CASH deposit. No... you can't put it on a credit card. They want $50 in cash that they give you back when you check out. I had to tap on the glass and wake someone up to get my money back when I checked out early in the morning. Oh... and they hand you a TV remote when you check in. I guess they can't leave those in the rooms.
Respuesta de Amy Rai, el 29 may. 2023
Thank you for staying with us and understanding 50 cash room security deposit. we do not hold or pre authorize any money on credit card as security deposit. After covid lot of people don't have enough money to hold on there card and it takes time from credit card company to release that authorization money and they appreciate getting back 50 at check out time so they can use that money right away. lot of time tv remote gets lost in room in different drawers so its easy to hand over at check in so customers don't have to look for it. Looking forward to see you again

4/10 Malo

Sandra

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023
Respuesta de Amy, el 15 may. 2023
Thank you for staying with us

2/10 Terrible

Maria

Se hospedó 1 noche en abril de 2023
Respuesta de Amy, el 15 may. 2023
Thank you for staying with us

6/10 Aceptable

Jessica

Se hospedó 1 noche en abril de 2023
Respuesta de Amy, el 15 may. 2023
Thank you for staying with us

6/10 Aceptable

george

No le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 5 noches en marzo de 2023
Respuesta de Amy, el 1 may. 2023
thank you for staying with us.

8/10 Bueno

HIDEHARU

Se hospedó 2 noches en marzo de 2023
Respuesta de Amy, el 3 abr. 2023
Thank you for staying with us

8/10 Bueno

Earl

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2023
Respuesta de Amy, el 25 mar. 2023
Thank you for staying with us. Looking forward to see you on your next visit. Take care and have a good day.

8/10 Bueno

Pamela

Se hospedó 1 noche en marzo de 2023
Respuesta de Amy, el 8 mar. 2023
Thank you for staying with us. Looking forward to see you again. Have a nice day

10/10 Excelente

Sandra

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2022

10/10 Excelente

Sharlene

4/10 Malo

martin

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Old and beat....
Really old motel with tiny rooms. Owner was very nice...just a super beat up old motel.
Se hospedó 2 noches en octubre de 2022
Respuesta de Amy, el 24 oct. 2022
thank you for your business

10/10 Excelente

Marielos

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was good and clean. Nice size room
Se hospedó 2 noches en octubre de 2022
Respuesta de Amy, el 13 oct. 2022
Thank you Marielos for choosing to stay with us. We appreciate you and your feedback. it is great to hear that you enjoyed your stay with us. We hope to see you again.

2/10 Terrible

Vimane

Viaje en pareja, Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
This motel is terrible not clean All towels are very dirty it’s been used stains and yellowest spots everywhere even 1 towel it’s totally not a color white it’s look like someone wiped to clean the floor or countertops I’m glad that I have my own inside my luggage, only my husband used from the motel bathroom Also my brother and his father stay at this motel they are so regrets for staying there. No hot water for me to shower and washing my hair it’s too cold for me. I used to a hot shower I am very Disappointed This motel I don’t recommend to anyone of my families and friends for future stays
Se hospedó 1 noche en septiembre de 2022
Respuesta de Amy, el 24 oct. 2022
Thank you for choosing to stay with us. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will definitely draw attention to our housekeeping team .

4/10 Malo

Koujanian

Viaje en pareja
No le gustó: Limpieza
Sheets does not look clean its not pure white. Towels are the same looks very old. Looks like they are washed properly.
Se hospedó 1 noche en septiembre de 2022
Respuesta de Amy, el 13 oct. 2022
Thank you for choosing to stay with us. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will definitely draw attention to our housekeeping team .

8/10 Bueno

Porfirio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2022
Respuesta de Amy, el 8 sept. 2022
Thank you for staying with us, looking forward to see you again.

4/10 Malo

Nancy

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place was very dirty also the sheets had nasty stains and burned marks ..The shower was the worst the water came out of the shower the whole time i was in there and i took a quick shower and i couldn't do my hair cause my iron would be plugged into the electricity while i was standing on water all over the bathroom floor .. It was horrible but we had no option only thing available that night ..
Se hospedó 1 noche en agosto de 2022
Respuesta de Amy, el 18 ago. 2022
sorry to hear that. Our housekeepers clean room after each check out. Room you were in was handicapped room which has drain in the middle of bathroom

10/10 Excelente

Victor

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en julio de 2022

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2022
Respuesta de Amy, el 20 jul. 2022
Thank you for your time to give us good review

6/10 Aceptable

Sam

Viaje de negocios
No le gustó: Servicio y personal
My stay experience
The service was not very nice. Room would not clean up everyday unless requested .
Se hospedó 3 noches en julio de 2022
Respuesta de Amy, el 13 jul. 2022
Thank you for staying with us. After covid lot of people don't prefer anybody gong in the room, so room service is given when is requested. stay safe and have a good day.

4/10 Malo

sandra

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
It was old and dirty. Decor from the 80s and Cockroach in shower. A $50 cash deposit was required for incidentals. It had to be cash. The owner would not charge my card. I had no cash on me and had to drive to the ATM. Very inconvenient. It was clear the owner lived at the location and was surviving. They should not be in the hospitality business.
Se hospedó 1 noche en mayo de 2022
Respuesta de amy, el 16 jun. 2022
sorry for the inconvenience for cash deposit, but deposit is refunded back. sometime people don't have money to hold on there card so we made it easy for everybody and they have there $50 back on hand at check out. we have regular pest control service , looks like you were upset for deposit and is coming out in anger. sorry for inconvenience again and have a bless day

10/10 Excelente

Priscilla

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Highly recommend. Staff is very attentive and friendly. Pleasant environment. Will definitely come back.
Se hospedó 1 noche en abril de 2022
Respuesta de Amy, el 3 may. 2022
Thank you for staying with us, we are happy to hear that you enjoyed your stay with us. Looking forward to see you again. Stay safe and take care.

10/10 Excelente

Priscilla

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Highly recommend this place. Staff is very attentive, and friendly. Pleasant environment. Will definitely return.
Se hospedó 1 noche en abril de 2022
Respuesta de Amy , el 3 may. 2022
We are happy to hear that you enjoyed your stay with us. Thank you for staying with us, and looking forward to see you on your next visit.

6/10 Aceptable

Mark

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
50 dollars cash deposit for the room card and remote control. I just happened to have $50 on me, otherwise, I would have had to depart, find an ATM, then re-proceed with check in. Please state that next time for booking!
Se hospedó 1 noche en abril de 2022
Respuesta de Amy, el 2 may. 2022
sorry for the inconvenience , but $50 room security deposit is already mentioned for Expedia booking site. $50 is room security deposit not for the room card or remote

10/10 Excelente

Karissa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2022
Respuesta de Amy, el 2 abr. 2022
Thank you for staying with us, looking forward to see you again. Thank you for your feedback. Stay safe and take care.

2/10 Terrible

Dalia

Se hospedó 1 noche en marzo de 2022
Respuesta de Amy, el 14 mar. 2022
Thank you for staying with us.

2/10 Terrible

Veronica

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en marzo de 2022
Respuesta de Amy, el 6 mar. 2022
What is missing. If you suggest then we can improve and work in that direction. Stay safe