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Opiniones de Hotel Du Vin Exeter

4 out of 5
Hotel Du Vin Exeter
Magdalen Street, Exeter, England

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 495 de 974 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 284 de 974 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 123 de 974 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 58 de 974 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 14 de 974 opiniones" "

9.0/10

Limpieza

9.0/10

Servicio y personal

8.2/10

Servicios

8.8/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El hotel se encuentra en una ubicación privilegiada dentro de Exeter, a 5min andando tanto del centro como del muelle ("quay"). El edificio, un antiguo hospital, es realmente bonito por fuera y muy cuidado por dentro. El personal muy agradable, y el desayuno increíble, con servicio de cocina aparte del buffet. Como pega, el tamaño de las habitaciones "individuales", verdaderamente pequeñas, aunque acogedoras.
Se hospedó 3 noches en junio de 2019
Respuesta de Fiona D, el 12 jun. 2019
Thank for your positive feedback. We have shared this with the team. Kind regards Fiona Darde

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2018
Respuesta de Fiona D, el 6 jun. 2018
Please provide more feedback so we are able to address your concerns -thank you

8/10 Bueno

John, Madrid

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Modern, stylish, a few minutes walk from centre
Good modern hotel; a few minutes walk from city centre and from quayside. Rooms are on the small side. Bathrooms a little uncomfortable (bath tubs with curtains) and really low water pressure.

10/10 Excelente

Jane

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our room was clean and very comfortable. The soaking tub melted away any stress left from traveling. Loved the expresso machine too.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Terry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Catherine, Ongar

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly team all throughout the hotel. Bedroom was quirky and very clean and tidy, nice quiet night. Prebooked parking was very convenient. Recommend!!
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Mia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Booked a weekend in the cosy room for my husband's birthday. The room was lovely and surprisingly spacious. The hotel is a stones throw from Magdalen Road, City Centre and the Quay which was perfect! Staff were also really friendly and helpful!
Se hospedó 2 noches en abril de 2024

8/10 Bueno

WILLIAM

Viaje en grupo
Le gustó: Servicio y personal y condiciones de la propiedad
Dinner service in a private room was patchy and food was not good for the price.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Simon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Abbie, Round Spinney

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Chris

Viaje de negocios
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Clean, well appointed, sumptuous. Warm outdoor pool with jacuzzi
Se hospedó 3 noches en abril de 2024
Respuesta de Charlotte- DGM, el 20 abr. 2024
Thank you for giving us a top score of 5/5! So pleased you enjoyed our warm outdoor pool.We look forward to welcoming you again soon.Kind regards,

10/10 Excelente

Sue

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great use of a historic building. Extremely well repurposed. Staff were very welcoming and helpful.
Se hospedó 2 noches en marzo de 2024
Respuesta de Charlotte Milford, el 12 mar. 2024
Thank you so much for your 5/5 review, Sue. I am delighted that you found our team to be welcoming and helpful. We look forward to welcoming you another time.

10/10 Excelente

james

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had coats stolen from car in the car park even though paid for 3 days parking on site. Staff excellent, friendly and attentive at all times.
Se hospedó 3 noches en febrero de 2024
Respuesta de Toby - Reception Manager, el 26 feb. 2024
Thank you for your 5/5 review and lovely comments about the team. I hope we can welcome you back in the future. Kind regards

8/10 Bueno

Stuart

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Decent hotel. Spa treatments and staff were great. Pool is good. Bar a bit haphazard.
Se hospedó 1 noche en febrero de 2024
Respuesta de Dee - DGM, el 24 feb. 2024
Thankyou so much for taking the time to make a review.i will pass your feed back on to the bar team!kind regards Dee

8/10 Bueno

Mrs Zoe

Se hospedó 1 noche en febrero de 2024
Respuesta de Charlotte - DGM, el 26 mar. 2024
Thank you for scoring your stay with us. I am pleased you enjoyed your stay. We look forward to welcoming you again soon.Kind regards,

10/10 Excelente

Philip

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The hotel was excellent with great service from check in to check out. Room very comfortable and a delicious cooked breakfast to truly set you up for the day.
Se hospedó 1 noche en enero de 2024
Respuesta de Dee, el 13 feb. 2024
Thank you Philip for your amazing review, I'm so pleased you had a excellent service and a comfortable stay. please come back to visit us again soon.Kind Regards Dee

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Dee - DGM, el 14 feb. 2024
Thank you for your 10/10 Review!

10/10 Excelente

Paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Toby - Reception Manager, el 15 ene. 2024
Paul, thank you for taking the time to leave us a 10/10 score - it is much appreicated.

10/10 Excelente

Ben

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Err... Characterful.
The heating in my room (108) didn't work (or I couldn't work out how to use it), but the bar lounge was really nice, and we were served particularly well by the breakfast bar lady and the barmen.
Se hospedó 5 noches en enero de 2024
Respuesta de Toby - Reception Manager, el 14 ene. 2024
Ben, thank you for your 10/10 score and feedback. I am sorry that the heating was tricky to use - Reception is manned 24 hours, so should you stay again and have an issue, please call and the team would be happy to assist. Hope that we can welcome you back on a future occasion.

10/10 Excelente

Jeff

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Toby - Reception Manager, el 14 ene. 2024
Jeff- your top score is much appreciated!

10/10 Excelente

Susan

Viaje de negocios
Comfortable
Se hospedó 1 noche en enero de 2024
Respuesta de Toby - Reception Manager, el 14 ene. 2024
Many thanks for the 5/5 score, Susan.

10/10 Excelente

Lisa

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Ideal location
Se hospedó 1 noche en diciembre de 2023
Respuesta de Toby - Reception Manager, el 14 ene. 2024
Lisa, delighted you have awarded us 10/10 - thank you! Hope to welcome you back soon.

8/10 Bueno

Brian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great location and a comfortable place to stay.
Functional, comfortable and pleasant. The staff were particularly welcoming and seem happy in their work; only too pleased to help. An excellent central location.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Toby - Reception Manager, el 14 ene. 2024
Brian, thank you for your feedback and score. I am delighted that the team left a lasting impression. Hope to welcome you back soon.

10/10 Excelente

Jonathan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Toby - Reception Manager, el 14 ene. 2024
Jonathan - thanks for the 10/10 score. Hope to see you again soon!

6/10 Aceptable

Anita

Se hospedó 1 noche en diciembre de 2023
Respuesta de Toby - Reception Manager, el 14 ene. 2024
Thank you for taking the time to leave us a score, Anita. Hope to welcome you back on another occasion.

8/10 Bueno

Colin

Se hospedó 1 noche en septiembre de 2023
Respuesta de Toby - Reception Manager, el 14 ene. 2024
Thank you for leaving us a score, Colin.

10/10 Excelente

Jonathan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A lively place to stay
Nice room, nice hotel, good breakfast and good service.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Toby - Reception Manager, el 14 ene. 2024
Jonathan, really appreciate you taking the time to leave us your feedback. I'm really glad that you enjoyed your stay and I hope we will see you again in the future.

10/10 Excelente

Ramin

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A great stay
Great hotel, friendly helpful staff, room Clean and comfortable
Se hospedó 1 noche en diciembre de 2023
Respuesta de Toby - Reception Manager, el 14 ene. 2024
Ramin, thank you for your review and feedback. Hope to welcome you back soon.

8/10 Bueno

Mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Xmas market stay
We had a great stay. Polite and helpful checking in, good location, good room, very good breakfast. Just wish there had been a separate shower as not good having a shower curtain wrapped round you in the bath.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Toby - Reception Manager, el 5 dic. 2023
Mark, thank you so much for taking the time to leave us your feedback. I'm delighted that you had a great stay and managed to visit the Christmas market! We have a range of bathroom arrangements available - should you stay again, please let us know your preferences and we will endeavour to meet them. Many thanks again

10/10 Excelente

Simon

Se hospedó 1 noche en noviembre de 2023
Respuesta de Toby - Reception Manager, el 14 ene. 2024
Many thanks for your 5/5 score, Simon.

6/10 Aceptable

Emma

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Deluxe room not very practical or worth the money
Stayed in a Deluxe room but open plan tiny bathroom (no door off the room and separate toilet basically in a cupboard. Storage space is limited - wardrobe is tiny and there is no dressing table so you have to stand up to do hair and make-up. For the price not a very practical room.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Toby - Reception Manager, el 20 nov. 2023
Emma, thank you for taking the time to leave us your feedback. We have a variety of room layouts available, so should you stay again, please do let us know your preferences and we will endeavour to allocate a room suitable for you. I hope this did not detract too greatly from your stay and that we can welcome you back on another occasion.

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great
Lovely hotel
Se hospedó 1 noche en octubre de 2023
Respuesta de Toby - Reception Manager, el 19 nov. 2023
So pleased you had a great time and thank you for the 10/10 score!

10/10 Excelente

narsi

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff and helpful
Se hospedó 2 noches en noviembre de 2023
Respuesta de Toby - Reception Manager, el 19 nov. 2023
Thank you for leaving us your review!

4/10 Malo

Christopher

Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza y comodidad de las habitaciones
Gorgeous hotel but attention to detail lacking
A gorgeous hotel with really lovely staff, but unfortunately we had so many niggles with our suite that meant it was not the relaxing stay we had hoped for. It wasn't a great start when, upon walking into the bathroom, there was a piece of screwed up, dirty toilet tissue by the side of the toilet. This was followed by discovering that the fridge was out of order, there was a flickering light bulb that made one set of lights unusable, and the television by the bed had no working sound. We reported these issues and reception staff were helpful and said they would send someone to fix the TV and asked if we'd like the light bulb fixed too. Unfortunately the person sent to fix the TV was not able to do so. He arranged for the cocktails that we had ordered to be free of charge. We then ordered some room service and slightly misread the menu (the caveats were complicated). We had asked for a charcuterie and cheese board, but a cheese board (with blue cheese - not what we wanted) arrived. We called reception and the person that took the order explained that when she put our order through, the chef told her they weren't doing the charcuterie board yet. Unfortunately she had not called us back, so we ended up with something we didn't want. They kindly swapped it over for us, but it meant it was gone 21:00 by the time we ate. The bed was comfortable and room nicely decorated with a quaint theme. The breakfast was fantastic and the dining area really pleasant.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Toby - Reception Manager, el 20 nov. 2023
Christopher, thank you for taking the time to leave us your detailed feedback. I am sorry that your stay did not match expectation, and that you clearly felt disappointed by the experience you had. Please rest assured that this is not our usual standard, and all the issues you raise have been passed to the relevant Heads of Department. I am pleased we were able to make an adjustment to your dinner bill as a gesture of goodwill. Hope that you will stay with us again in the future.

10/10 Excelente

Michael

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A fine old building ( once a hospital) with character throughout. We enjoyed The Junior suite with its very comfy bed and a massive bath to indulge in. We booked outdoor parking in front of the hotel, but there's a large car park next door anyway. Just a few minutes walk to centre of town and the impressive cathedral
Se hospedó 2 noches en noviembre de 2023
Respuesta de Toby - Reception Manager, el 13 nov. 2023
Michael, this is a delightful review - thank you for taking the time to leave it. I'm so pleased that everything went so smoothly during your visit and that you were able to enjoy our facilities. Hope to welcome you back on a future occasion.

10/10 Excelente

Sharon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great location
Service & staff excellent. Location easy to get into Exeter city centre either by walking or taxi.
Bistro
Se hospedó 2 noches en noviembre de 2023
Respuesta de Toby - Reception Manager, el 13 nov. 2023
Sharon, thank you for your lovely review - I am so pleased to read that our team was a standout part of your stay. Hope we can welcome you back on a future occasion. Many thanks

10/10 Excelente

kieron

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Unusual style but interesting throughout especially the dining area and garden.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Toby - Reception Manager, el 13 nov. 2023
Kieron, thank you for your fantastic review. So glad you had a great time and hope to see you again soon.

8/10 Bueno

julian

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Having stayed previously, we were impressed with the redecoration of the public areas! Staff were friendly, helpful and attentive.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Toby - Reception Manager, el 9 nov. 2023
Julian, what a delightful review, and thank you for mentioning the team - they work so hard and your feedback is a great reward for this. Hope to welcome you back on another occasion!

10/10 Excelente

Antony

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Great place to stay. There are upgrades going on at the moment but didn't spoil the stay
Se hospedó 2 noches en noviembre de 2023
Respuesta de Toby, Reception Manager, el 9 nov. 2023
Antony, thank you for this lovely review! Pleased to report the refurbishments have finished and we look forward to welcoming you back.

10/10 Excelente

Paul

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel staff were polite & very helpful. Booked only about 2 hrs before arrival and ended up staying for 5 days due to work commitments.Reception managed to accommodate me in the same room despite being virtually full to capacity . Breakfast & dinner are now served in the new restaurant which overlooks the garden area . Great start & end to each day with good food. Pool are is a nice touch being able to swim outside in a heated pool in Autumn Will definitely return.
Se hospedó 1 noche en octubre de 2023
Respuesta de Toby - Reception Manager, el 2 nov. 2023
Paul, thank you for your feedback and I am delighted to see that Reception was so helpful during your stay! Moreover, your comments about the hotel as a whole are genuinely lovely to read. Hope to welcome you back soon.

10/10 Excelente

Alex

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent stay
Excellent stay. Very comfortable. Breakfast was very nice and well cooked with good selection. Staff were very attentive.
Se hospedó 1 noche en octubre de 2023
Respuesta de Toby - Reception Manager, el 2 nov. 2023
Alex, your feedback is wonderful to read and I am very happy to see that you enjoyed your stay and that the team was so attentive.

10/10 Excelente

Eloise

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We absolutely loved our stay. The welcome team were super and organised early access to our room. The spa team were incredible and the massages were very relaxing. Food was lovely; bar drinks delicious. Our little sausage dog was made to feel so welcome. We can’t wait to return
Se hospedó 1 noche en octubre de 2023
Respuesta de Toby - Reception Manager, el 2 nov. 2023
Your review is marvellous Eloise - thank you so much and I'm delighted that your Sausage dog was pampered as much as you! We can't wait to welcome you back.

8/10 Bueno

Grace

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect for One Night - comfy bed, helpful staff!
I stayed one night in the Single Comfort Room as I was back in Exeter to visit old University friends. Very comfy bed with nice pillows and a decent shower. The room is pricy for what it offers, since it is on the smaller side and doesn't have a wardrobe, so ideal for a quick trip. Staff were lovely and helpful. The outdoor pool was a nice bonus, although the hotel could improve by having a gym.
Se hospedó 1 noche en octubre de 2023
Respuesta de Toby - Reception Manager, el 2 nov. 2023
Grace, thank you for leaving us detailed feedback from your stay - it is so useful to help us constantly evaluate our guest's experience at our property. I'm so pleased the bed was comfy and you were able to make use of the pool. Hope to welcome you back soon.

10/10 Excelente

Dean

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Gorgeous hotel with exceptional staff & excellent facilities so close to the town centre. Cannot recommend highly enough
Se hospedó 1 noche en octubre de 2023
Respuesta de Toby - Reception Manager, el 2 nov. 2023
Dean, your review is delightful! Thank you for your feedback.

8/10 Bueno

Kevin

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en octubre de 2023
Respuesta de Toby - Reception Manager, el 15 oct. 2023
Many thanks for your review Kevin, hope to welcome you back soon!

10/10 Excelente

Donna

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The people are so friendly and helpful!
Se hospedó 13 noches en septiembre de 2023
Respuesta de Toby - Reception Manager, el 3 oct. 2023
Donna thank you for the high score and taking the time to leave it. Hope to welcome you back soon!

10/10 Excelente

DEBORAH

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Luxury
Hotel was amaizing, compliments of tesco vouchers. From the quality tea, coffee and toiletries to the outdoor pool and garden area. Best bit about our visit to exeter
Se hospedó 2 noches en septiembre de 2023
Respuesta de Toby - Reception Manager, el 1 oct. 2023
Deborah, this review is wonderful and so delightful to read - thank you! I really do hope that you come to stay with us again. Kind regards

10/10 Excelente

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Toby - Reception Manager, el 1 oct. 2023
Richard, many thanks for your review. Hope to welcome you back soon.

6/10 Aceptable

kevin

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en septiembre de 2023
Respuesta de Petra GM, el 24 sept. 2023
Thank you for taking the time to leave us a score following your recent stay.

8/10 Bueno

Kathy

Se hospedó 1 noche en septiembre de 2023
Respuesta de Petra GM, el 24 sept. 2023
Thank you for taking the time to leave us a score following your stay with us, we appreciate you taking the time to do this.