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Opiniones de Aurora Villa

4.5 out of 5
Aurora Villa
1110 John Kalinas Rd, Fairbanks, AK

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 40 de 69 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 12 de 69 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 5 de 69 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 5 de 69 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 7 de 69 opiniones" "

9.0/10

Limpieza

8.0/10

Servicio y personal

8.2/10

Servicios

8.6/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Lennart Sönke

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Johnny, el 18 mar. 2024
We are glad that you enjoyed your stay, thank you very much for your feedback.

10/10 Excelente

CHENCHEN

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
度过了非常愉快的两天！景色非常美，玩雪玩得非常开心，工作人员非常热情！虽然位置有点偏，在山顶的缘故，开车有点不方便，如果对就餐要求不高不下山的话民宿里其实食物很齐全，早餐，零食，饮料泡面披萨都有
Se hospedó 2 noches en marzo de 2024
Respuesta de Johnny, el 16 mar. 2024
Thank you for your feedback, we are glad that you enjoyed your stay

6/10 Aceptable

Kayla

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Johnny, el 15 mar. 2024
We appreciate your feedback and are glad you chose to stay with us. If there are any specific areas where we can improve to earn that extra star next time, please feel free to share. We're committed to making every guest experience exceptional.

10/10 Excelente

Janis

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is very modern and clean. Shoes off at the entry, they provide disposable slippers, helps keep the floor very clean! The bed was comfortable. The common kitchen area was clean and organized. We would definitely come back again. As a bonus we were able to view the Northern Lights right from our room window!!
Se hospedó 3 noches en marzo de 2024
Respuesta de Johnny, el 10 mar. 2024
Thank you for staying at the Aurora Villa, Janis. I am glad to hear that you enjoyed your stay and were able to see the northern light.

10/10 Excelente

Prasad

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
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Se hospedó 3 noches en febrero de 2024
Respuesta de Johnny, el 4 mar. 2024
Thank you for you feedback and staying at the Aurora Villa.

8/10 Bueno

Yiwen

Le gustó: Limpieza
No le gustó: Servicio y personal
Se hospedó 2 noches en enero de 2024

2/10 Terrible

yong

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Glen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing property. Incredible views of the Auora.

4/10 Malo

Nicolette

Viaje familiar
Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal y comodidad de las habitaciones
Beautiful Facility with A Lot of False Advertising
The facility and location is beautiful. Unfortunately that’s the only good thing to say. This place is priced and advertised as a high end hotel, but there are literally NO staff there. You check yourself in, handle your own bags, they don’t clean your room. They give you a few crummy snacks in your room that never get replenished and that’s the extent of the food within 20 minutes. It’s honestly just a hostel priced like a high end hotel. Which would be fine if it were advertised as such and priced appropriately. Overall very very disappointed with the experience.
Se hospedó 4 noches en agosto de 2023
Respuesta de Johnny, el 8 sept. 2023
Thank you so much for your feedback and I am sorry for the disappointment, we will review our advertisement and make adjustments to avoid confusion.

10/10 Excelente

Kirandeep

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice place to Relax . Clean rooms . Kinda out in the wilderness which helps although Fairbanks is fairly close by.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Johnny, el 7 sept. 2023
Thank you, we are happy to hear that you enjoyed your stay. We hope you have a nice trip.

6/10 Aceptable

Penelope

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios
I thought that the opportunity to see the Northern lights was amazing but there is no staff on site, the lodge was dirty and dusty, the water pressure and hot water non-existent. Still using COVID as an excuse not to serve breakfast at a B&B. Poorly maintained and cleared pathways and parking lot.
Se hospedó 3 noches en marzo de 2023

2/10 Terrible

Stacy

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
NO food, NO service, NO communication on site. NO support for activities. No airport service (like every other motel in Alaska) No timely check-in over 2 hours late, and didnt even finish. Did NOT match renderings. Feel completely ripped off. Check out Borealis basecamp -- now that is a worthy resort: food, communications, activities and more! You should be embarrassed for false marketing. And I will be active on media warning other seasoned travels like us and others, so they dont buy your lies! Not remotely luxury. Would NEVER recommend.
Se hospedó 1 noche en marzo de 2023

2/10 Terrible

Nick

No le gustó: Servicio y personal y condiciones de la propiedad
very bad place to stay no parking at all，if you have car， please do not book this hotel
Se hospedó 3 noches en marzo de 2023
Respuesta de Rick, el 22 mar. 2023
I am sorry to hear that your didn't find a parking, there is actually free parking here right in front of our property

4/10 Malo

Wenqi

Viaje en grupo
No le gustó: Limpieza y servicio y personal
We originally chose that room because we wanted three rooms, and we were looking forward to checking in, but when I went over the room was not cleaned. The attendant did not understand our stay and the number of days, and there was no communication between the cleaning department and the front desk. In the end we were given a double and a single in addition to the room, without any other compensation. Not a very pleasant experience
Se hospedó 1 noche en diciembre de 2022
Respuesta de Johnny, el 10 dic. 2022
We are sorry to hear what you have experienced and we have already done an inspection on the root cause of the issue as it was our first time having this issue as well. We hope that the additional rooms offered to you, which worth 400 more that you booked, can somewhat resolve the issue. That was the max number of rooms we have for the night.

10/10 Excelente

yujong

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2022

8/10 Bueno

chia-cheng

Se hospedó 1 noche en octubre de 2022

2/10 Terrible

Alexander, Huntington Beach

No le gustó: Servicio y personal, servicios, condiciones de la propiedad
This place is not deserving to be on Expedia. Nonsense Checkin process. The “Main Window” can’t see out at night, due to poor lighting design and floodlights. No soft lights outside rooms to see outside. Dimmers don’t work. Poorly designed. TV doesn’t work. Strict quiet time rules but the idiot who designed the place, installed all heavy weighted doors that are super loud. If you get lucky to see “northern lights” which is unlikely due to outside floodlights, then good for you. I do not recommend this place.
Se hospedó 1 noche en septiembre de 2022

2/10 Terrible

Yi-Hsien

Le gustó: Limpieza
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2022

10/10 Excelente

Wendy wun

Se hospedó 2 noches en febrero de 2022
Respuesta de Johnny, el 1 mar. 2022
I am glad that you enjoyed your stay.

10/10 Excelente

Karen

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Aurora Villa is a beautifully appointed retreat with exceptional views. The staff was responsive and kind. Rooms are large with floor to ceiling windows which invite nature into your accommodations. Before you arrive, stop by the store for food and drink as there no onsite restaurant or store close by.
Se hospedó 2 noches en febrero de 2022
Respuesta de Johnny, el 26 feb. 2022
Thank you for your visit and I am glad that you enjoyed your stay

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en febrero de 2022

10/10 Excelente

Mitchell

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very pretty building and property.
Se hospedó 2 noches en octubre de 2021
Respuesta de Johnny, el 20 oct. 2021
Thank you for your feedback, we are glad to hear that you enjoyed your stay.

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel and property is beautiful, very quiet and a great spot to see Aurora Borealis. The staff is not present but everything is done virtually and is easy enough. The rooms are super comfortable, with amazing views and also beverages in the mini fridge
Se hospedó 1 noche en agosto de 2021
Respuesta de Johnny, el 23 ago. 2021
We are glad to hear that you enjoyed your stay. Thank you for your feedback.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Good for the views
The place was beautiful, awesome views, clean and very minimalistic style. However, there was no breakfast available (even though our reservation included it) and there was no service at all. Masks are still required (July 2021) even though the whole State does not ask for it anymore. This place needs to work to be a little bit more welcoming and cozy for their guests.
Se hospedó 2 noches en julio de 2021
Respuesta de Johnny, el 5 jul. 2021
Thank you for your feedback, we will continue to implement new measurement for balancing out guests safety and convenience.

8/10 Bueno

Cliente verificado

Se hospedó 2 noches en marzo de 2021

4/10 Malo

ADRIANA

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Bed and Breakfast with no breakfast
Bed and breakfast, with No Breakfast, no staff, no support. Check in was just painful and really complicated as there’s no one there. You are forced to send emails with your personal information including your credit card (actual pictures). They had several other requirements which they failed to disclose before arrival, specifically they requested us to send the Covid test results (instructions before getting there would have been very helpful). No food available, not even the breakfast they advertise. We left in the morning to find something to eat without interacting with a single soul. For the high cost of every night I would expect something completely different. Not worth it. Completely disappointed.
Se hospedó 1 noche en febrero de 2021
Respuesta de Johnny, el 16 feb. 2021
We are sorry to hear that you are not happy with your experience. We had actually sent you email ahead of time before you come but maybe you did not receive or email and text. Our breakfast has been disabled sure to the covid and Expedia and it's corporations is among the only booking platform would still showing bed and breakfast due to their bug. In any case, we are really sorry about not providing you enough to meet your expectation and we will continue to improve. We sincerely appreciate your feedback.

10/10 Excelente

Ana

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing place!!!!
Se hospedó 4 noches en diciembre de 2020
Respuesta de Johnny, el 30 dic. 2020
Glad that you enjoyed your stay, have a nice holiday.

6/10 Aceptable

Edgar, Los Angeles

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Check in process, host forgot to text code upon arrival.
Se hospedó 2 noches en diciembre de 2020
Respuesta de Johnny, el 6 dic. 2020
Thank you for your feedback, we will check on the automatic texting messages system.

10/10 Excelente

Deena

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I was looking for a quiet getaway where I could view the Northern Lights and Aurora Villa did not disappoint. It was private and I had a beautiful view from my room. It is extremely clean. It exceeded my expectations. I plan on returning next year.
Se hospedó 3 noches en septiembre de 2020
Respuesta de Johnny, el 19 sept. 2020
Thank you for your feedback Deena, glad to hear that you enjoyed your stay.

8/10 Bueno

Tim

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Excellent place - just offer coffee, please!
I appreciate services are limited because of COVID, but there was no coffee or any pre-packaged food available at all. At a minimum, they can buy small Keurig / Nescafe coffee makers for the rooms. Offering granola bars, bananas, microwave popcorn, etc. would be a nice touch since there is no food nearby (Fairbanks is 15 miles away). Otherwise, this place is stunning. The lodge, the rooms, the view - all excellent. I would definitely stay here again.
Se hospedó 1 noche en junio de 2020
Respuesta de Johnny, el 24 jun. 2020
Thank you very much for your stay and your feedback, we will continue improving our new measurement on foods while following the state covid policies.

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Aurora Villa
Great view of the snow and mountains. Also have free sledding if the weather condition permits. But the breakfast is just okay, not many options. Overall, great customer service and friendly staffs.
Se hospedó 2 noches en marzo de 2020
Respuesta de Johnny, el 15 mar. 2020
Thank you for your feedback, we are glad you enjoyed your trip.

10/10 Excelente

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I love this property so much because we can see the aurora very clear from our room!
Se hospedó 2 noches en febrero de 2020
Respuesta de Johnny, el 2 mar. 2020
Thank you for your feedback. We are glad that you enjoyed your stay.

10/10 Excelente

Qifeng

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Awesome
Amazing place for Northern lights. Rooms and lobby with modern design. You have to prepare your own lunch and dinner though.
Se hospedó 2 noches en febrero de 2020
Respuesta de Johnny, el 26 feb. 2020
Thank you for your feedback.

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Great property, stayed in separate cottage. Water pressure needs improvement. Although a sign says that water pressure might drop during the day, there were times in morning or evening when no water came out of shower or sink to do dishes. WiFi and phone service sporadic at best. We did not mind since it is a retreat, but for the prize, this B&B is somewhat overpriced, considering is it out of season. That said we were happy to be there.
Se hospedó 4 noches en febrero de 2020
Respuesta de Johnny, el 20 feb. 2020
Thank you for your feedback, hope you had a nice trip.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en febrero de 2020
Respuesta de Johnny, el 19 feb. 2020
Thank you for your feedback, we are glad that you enjoyed your trip

2/10 Terrible

piaopiao

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2020
Respuesta de Johnny, el 15 feb. 2020
Sorry that things did not work out for you but unfortunately we cannot accept last minute cancellation as that's part of our policies.

10/10 Excelente

Gloria, Washington D. C.

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Thank you Emely and Shelby for making our stay so great! This is a wonderful, nicely tucked away respite location. The place has amazing views, the staff is very warm, welcoming, and helpful! If you’re looking for some R&R this place is lovely. Although the walls are a little thin and noise can travel easily at night...so everyone that stays has to be considerate of your neighbor. It was our first time out to Alaska and it was amazing!
Se hospedó 3 noches en enero de 2020
Respuesta de Lily, el 30 ene. 2020
Thank you for your stay and I am glad that you enjoyed your trip.

6/10 Aceptable

Guest, New Jersey

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y servicios
Although the view and the room was excellent, the breakfast that was described while booking was not exactly breakfast but more like grab and go. It was highly disappointing as the price of the hotel was almost double and I was expecting a great luxurious vacation. They had bagels which were old and had mold which I threw away. There were packets of noodles which you could cook and eat. It looked more like a college dorm. Considering the fact that they don’t provide with lunch and dinner, I was expecting good breakfast but I was really disappointed. Also, It is not centrally located. If I had to eat lunch or dinner, I had to pay $40 per trip to go eat. Not convenient at all. The website said that the staff was on duty from 7am to midnight but it was inaccurate as the staff wasn’t there till late morning. This villa had prices of a 5 star hotel but it is operated like a college dorm.
Se hospedó 4 noches en enero de 2020
Respuesta de Johnny, el 21 ene. 2020
Thank you for your feedback. Our Villa continues to grow up and improve, we appreciate your details comments as it is very meaningful to us.

10/10 Excelente

Beth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Superb Staff & Exceptional Accommodations
I have spent my career travelling. I have stayed in more hotels than I can count. And I can say with certainty that Aurora Villa gave my husband and me the most-unique, most-exceptional stay of my life. Here is why - and please note - this review is for an Aurora-hunting trip in the winter… Aurora Villa has been carefully positioned to provide its guests with excellent views during both the day and the night. During the day, we saw a beautiful, pristine valley. And the view faces north, so at night, we had the opportunity to see the Aurora in its glory. Aurora Villa has a sophisticated décor and a plentiful make-your-own breakfast buffet. But enough about the building blocks. What makes Aurora Villa exceptional is its staff. Never have I encountered a staff that cared so deeply about our experience while in their space; their interest in our happiness was genuine. A few tips for your winter stay: * Don’t rent a car. We saw many tourists stuck in the snow. Take a cab. It will be a pricey, because Aurora Villa is a distance from Fairbanks, but it will be worth every penny. * Stop at a grocery store on your way to Aurora Villa. Aurora Villa provides breakfast, but not lunch, dinner or snacks. Take your own, use their microwave/fridge/toaster in the common area. * Take your entertainment subscription passwords for the smart tvs. Aurora Villa is too far out of town to get television reception. But internet is robust. I look forward to going back some day!
Se hospedó 4 noches en diciembre de 2019
Respuesta de Johnny, el 10 ene. 2020
Thank you very much for your stay and your review. I am glad that you enjoyed your trip.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel and room has huge glass windows and perfect view of the trees and landscape. Place is hidden but easy to find with Apple or Google maps!
Se hospedó 3 noches en diciembre de 2019
Respuesta de Johnny, el 7 ene. 2020
Thank you for your visit, I am glad that you enjoyed the trip.

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2019
Respuesta de Johnny, el 6 ene. 2020
Thank you for your review. Hope you had a nice trip.

10/10 Excelente

Cliente verificado

Se hospedó 4 noches en noviembre de 2019
Respuesta de Johnny, el 9 dic. 2019
Thank you for your feedback, we are happy to have you at our Villa

10/10 Excelente

Clifford

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en noviembre de 2019
Respuesta de Johnny, el 5 dic. 2019
Thank you for your review. We are glad to see you at our Villa.

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It’s was very private and very clean. Very nice place to stay
Se hospedó 2 noches en noviembre de 2019
Respuesta de Johnny, el 17 nov. 2019
Thank you for the feedback, we are glad to see you at the Villa.

4/10 Malo

Kelly

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2019
Respuesta de Johnny, el 1 nov. 2019
Thank you for your stay, we look forward for your next visit.

10/10 Excelente

Sabah

Se hospedó 2 noches en octubre de 2019

10/10 Excelente

Alan, Anchorage

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was very modern with all amenities. Emily in the guest service was very delightful and welcoming. Views were great. Breakfast selections were healthy and nutritional. Great stay
Se hospedó 1 noche en octubre de 2019
Respuesta de Ivy, el 21 oct. 2019
thank you for your good review, very appreciate it !

10/10 Excelente

TK, DC

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Only exception is broken toilet roll holder, everything else is great. Clean room, and large window gives us wonderful view (although weather was not very good). As other comment says, to access this location, need to drive dirt road, slippy when it rains, but should be no problem if you have 4WD. This time in October, but someday I would like to come in winter to see northern lights again.
Se hospedó 3 noches en octubre de 2019
Respuesta de Ivy, el 21 oct. 2019
thank you for god review, very appreciate it !

10/10 Excelente

Sukma, Fairbank,ak

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice villa, we arrive very late pass 12:00 midnight ,the front desk lady still there wait fot us. Try to Arrive at the villa before dark , they turn super light color light bulb so people can see the aurora. So if you come night time is dark like you walk in to bar, also the villa location need to drive in to wood area also super dark. Suggest also not talk to loud too.
Se hospedó 1 noche en septiembre de 2019
Respuesta de Ivy, el 29 sept. 2019
Thank you, we appreciate your good review

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place to watch the Aurora from. Well worth it, but not someplace to spend all your time, we really enjoyed 3 nights.
Se hospedó 3 noches en septiembre de 2019
Respuesta de Ivy, el 27 sept. 2019
thank you for your good review