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Opiniones de Merchants Manor

4 out of 5
Merchants Manor
Western Terrace, Falmouth, England

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 27 de 67 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 25 de 67 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 9 de 67 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 3 de 67 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 3 de 67 opiniones" "

8.8/10

Limpieza

8.8/10

Servicio y personal

8.6/10

Servicios

8.4/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Pablo

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me gusto mucho este lugar! Esta increíble, excelente lugar! Su personal muy amable. Recamaras muy acogedoras, definitivamente vuelvo!
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Jane

Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

SW

No le gustó: Servicio y personal
Se hospedó 1 noche en enero de 2023

10/10 Excelente

THP SYSTEMS LTD

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2022

8/10 Bueno

Stephen

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Great hotel but needs human touch
Great hotel and good location nice to see little touches of excellence. we stayed visiting friends and it was great to be able to entertain them there. Nice restaurant and very up to date rooms and facilities. My one overriding slightly negative comment was how 'impersonal' it felt. The electronic booking -in was more akin to bar code shopping at waitrose (and didnt work.. we needed staff to help, both booking in, and out) and the breakfast process was slick but slightly impersonal. Very efficient but overall we felt 'processed'
Se hospedó 1 noche en septiembre de 2022

2/10 Terrible

Jean-Michel

Viaje de negocios
No le gustó: Servicio y personal y condiciones de la propiedad
Professing to be a luxury property. But in truth is nothing more than a beautiful old property with a 60's extension that has had some recentish renovations. The noise insulation is awful, I could hear neighbouring rooms quite clearly. I was woken by people walking in the corridor at night. Check-in and Check-out was appalling - the owners need to employ a person full time until at least 8/9pm, not rely on some very odd screens in the reception area. I checked in around 1830, and had to hassle the bar staff to get hold of my room key. The breakfast was as expected, but nothing to write home about. A final observation, as a client in their 30's is that perhaps the issue I have don't matter to most clients, as they seem to be 65 so probably can't hear too well, and don't have a job, so check in mid afternoon.
Se hospedó 2 noches en marzo de 2022

10/10 Excelente

Jamie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en febrero de 2022

8/10 Bueno

Aimie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good stay as always
Comfortable stay and easy covid procedure
Se hospedó 4 noches en noviembre de 2021

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fantastic and friendly. Room was lovely and the bar area is perfect.
Se hospedó 1 noche en noviembre de 2021

2/10 Terrible

Gavin

Se hospedó 1 noche en octubre de 2021

10/10 Excelente

Jennifer

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nicely decorated hotel with big, comfortable rooms. Breakfast selection was good. I really appreciated the fast charging electric car charger in the car park as I recently changed to an electric car. Swimming pool was a decent size.
Se hospedó 4 noches en octubre de 2021

6/10 Aceptable

Cliente verificado

Viaje en pareja
Le gustó: Servicios
No le gustó: Limpieza y servicio y personal
Well located hotel, with amenities, free parking and great as a base for exploring Falmouth. However, for the price paid the standards expected fell short of the 4* billing. Staff were extremely polite and conscientious in intention, however fell short on simple tasks (e.g. fulfilling breakfast orders, booking sitting for a cream tea, over-booking the swimming pool, inconsistent turning down of the room). The hotel stay for the value unfortunately leaves you feeling a little short changed. It was a pleasant stay in a fantastic seaside town, but it wasn't a mind-blowing experience.
Se hospedó 4 noches en julio de 2021

10/10 Excelente

Ross

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Not enough stars
Booked this hotel for a night get away, can't fault the staff or the hotel. Excellent conditions and overall service
Se hospedó 1 noche en septiembre de 2020

4/10 Malo

Rose, London

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Leaves a lot to be desired for the price we paid for a « comfy  king » with sea view balcony. Bed was poor quality and on wheels, balcony was tiny and sea view non existent. Hot tub in pool was freezing and the wait staff was slow and forgetful. I would not return here.
Se hospedó 5 noches en agosto de 2020

8/10 Bueno

Pamela

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Comfortable clean nice decor. Disappointed with surly nature of one of reception staff. No gluten free bread available. Variable waiting staff sometimes erratic with service but generally good. Would stay again.
Se hospedó 3 noches en agosto de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
First class service from te time I walked through the door! Excellent restaurant menu & great food, staff very attentive & polite. Overall a wonderful stress free experience.
Se hospedó 1 noche en julio de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en julio de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en julio de 2019

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Lovely welcome on day one, after a glass of bubbly we were kead to our room., which was nicely decorated and comfortable. For such a big room, the bathroom was very small however, and we felt a little too cramped. Restaurant serve a good continental breakfast , never tried the cooked. Evening menu a little pretentious, but local provenance is a desirable feature on it and quality was good. Spa complex was nice, although the advertised sauna doesn't work any more. The rest was nice though.
Se hospedó 6 noches en junio de 2019

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the "reception" being met in the lounge by lovely staff with a tablet to check us in... and a glass of champain and truffles. The food was superb. A limited vegitarian menue however thye offered to add more to the menue the following nights. They could not have been more helpfull
Se hospedó 4 noches en junio de 2019

6/10 Aceptable

Cliente verificado

Viaje en pareja
Le gustó: Servicio y personal
The breakfast staff were great, very attentive and nothing was to much trouble - well run team Receptionists - The Australian lady was so nice and welcoming, excellent customer service skills and showed an interest in the guests - not sure what I can say re the other receptionists without being very negative. Room basic for a boutique hotel and in need of a refresh. Location great for both the town and beach
Se hospedó 7 noches en junio de 2019

10/10 Excelente

Jens Uwe

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Englisches Herrenhaus...
Sehr schönes Hotel in einem alten, englischen Herrenhaus... leider war unser Zimmer im neuen Anbau, womit der Charme vom Herrenhaus nicht mehr gegeben war... das Haupthaus ist aber super chic, und die Zimmer sind auch im Anbau, sehr schön gehalten...
Se hospedó 1 noche en junio de 2019

10/10 Excelente

Tim

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bijou Hotel
Checked in for 3 days while performing at Falmouth Shanty Festival, lovely hotel, clean and comfortable . Easy walk into town. Breakfast good as well. Recommended
Se hospedó 3 noches en junio de 2019

8/10 Bueno

Andrew

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en junio de 2019

8/10 Bueno

Jane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lots of stairs, but very comfortable.
Se hospedó 2 noches en junio de 2019

10/10 Excelente

Kevin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good breakfast. Insufficient parking. No disabled parking slots. Not possible to wheel suitcase over gravelled carkpark surface. No lift.
Se hospedó 1 noche en mayo de 2019

10/10 Excelente

Morten

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en marzo de 2019

10/10 Excelente

omar milan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2019

10/10 Excelente

Edward

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely hotel and will definitely stay again.
This is a lovely find of a hotel and really enjoyed staying there. My room was as expected a lovely single with everything I needed. The common areas were comfortable and I worked there a few of the days and found the atmosphere relaxed. Food was lovely and a surprise as I had not really investigated that. The spa/gym is nice - I did not use the treatments but might next time. The pool and sauna/steam room were lovely. The only thing I would say is in the hall between the gym and main common areas (which my room was off of) could use a little febreze as I am sure a fair few gym members travel down it after a workout (rightly so), and although it’s regularly cleaned - could just smell a bit fresher!
Se hospedó 3 noches en noviembre de 2018

10/10 Excelente

CJ

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Impeccable service , 5 star .
Impeccable service , clean comfy room . Lovely food would recommend highly . The staff give more like a 5 star service . See you again .
Se hospedó 1 noche en noviembre de 2018

4/10 Malo

D

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Beware which room you get - ours was roasting hot
Room was roasting hot - fed back to management but no real response other than 'sorry'
Se hospedó 1 noche en septiembre de 2018

10/10 Excelente

Mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2018

8/10 Bueno

Giselle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful staff and a beautiful hotel
I was warmly greeted at Reception on my arrival and shown to my room on the ground floor. The hotel's common areas are beautifully decorated and furnished. My single room had all I needed. The bed and pillows were very comfortable and the shower was excellent (and the towels were huge and soft). No socket on the desk area to plug in the kettle so had to put it on the floor to make tea which was the only irritation! The swimming pool was closed during my stay, but the modern gym was open. Breakfast has some lovely extra touches available which made it feel special, although the fried breakfast I ordered (of egg, bacon and mushrooms) was a little meager (I was literally given one egg, one strip of bacon and one mushroom!). I would certainly recommend the hotel to others and would have no hesitation staying there again.
Se hospedó 1 noche en septiembre de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel on top of the hill
Had a wonderful stay at the start of our holiday. The beds were nice, especially the pillows. What really stood out was the staff and their willingness to help. We were traveling with our 9 week old son and they helped arrange a crib and everyone was supportive as I walked the halls all night with a restless kiddo. The food at the restaurant was good but the portions were very "foodie' size. Falmouth is a foodie town so this isn't too shocking. Most importantly the service was excellent. We look forward to coming back. One caveat the handle on the door to our bathroom was loose, otherwise property maintenance was good.
Se hospedó 1 noche en junio de 2018

8/10 Bueno

A, Norwich

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Lovely building, staff lovely. Dog friendly too.
Se hospedó 2 noches en mayo de 2018

8/10 Bueno

Butterman, salibury

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Spoilt by flat roof extensions
Where are are building works underway at the hotel which account for some of the disruption we encountered there. The driveway in front of the hotel has been torn up by delivery vehicles and the hotel sign has fallen over and is leaning on a tree. Some parts of the hotel are very nice, particularly the restaurant, but around the original building many extensions have been built with flat roof‘s which obscure the views towards the sea. Overall our stay was successful but it could have been so much better.
Se hospedó 1 noche en enero de 2018

10/10 Excelente

Paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful Stay for my Birthday
Fantastic experience! We only had one night to enjoy this hotel but it was certainly a memorable one. The service was excellent from check-in to check-out. We had a lovely clean, bright and spacious room with a very comfortable bed. The leisure club was very good with a good variety of cardio and weights to cater for all levels of fitness. Finally, breakfast was plentiful with loads of choice. I particularly enjoyed the speciality granola. Will definitely return to this hotel. Very Very Well Recommended!
Se hospedó 1 noche en diciembre de 2017

10/10 Excelente

George

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Book this hotel!!
Absolutely fantastic hotel, I would definitely stay there again in a heartbeat. The service was second to none, the food was beautiful and the room was amazing, especially the bed and pillows. I haven't slept that well in such a long time!
Se hospedó 4 noches en diciembre de 2017

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Food
There is no choice for meals Same manu for lunch and dinner
Se hospedó 1 noche en septiembre de 2017

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful contemporary modern haven
A beautiful, modern contemporary hotel with a brilliant breakfast selection and quality. Relaxing pool and spa facilities and great location to both town, harbour and beaches. We will definitely visit again. Thank you
Se hospedó 2 noches en agosto de 2017

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal y comodidad de las habitaciones
Nice hotel but functions spoilt stay
We stayed at Merchants Manor after a long overnight journey from the South Coast. We were very tired and wanted an early night. Unfortunately there was a function downstairs which was really loud and stopped us from sleeping. We asked to have the music turned down but nothing happened. In my view guests should be warned when booking that there is going to be a function. We wouldn't have stayed there if we'd know that. It felt that hotel guests played second fiddle to function guests.

10/10 Excelente

CT, TH

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The best hotel in this trip
Superb room and staffs, nice location, good facilities (swiming pool, streaming and fitness). However, it was a bot lound because they had christmas party till midnight.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

6/10 Aceptable

andy

Le gustó: Servicio y personal y condiciones de la propiedad
a freindly and comfortable hotel
the room was cosy although the TV was quite small. the bathroom was adequate but the toilet roll holder was hanging off general cleanliness was acceptable and in general it was a pleasant stay

6/10 Aceptable

Rob

Le gustó: Servicio y personal
Single bed was old and squeaky!

8/10 Bueno

Roger, Wiltshire

Le gustó: Limpieza y servicio y personal
Nice hotel
Bit expensive for the size of room and breakfast was a bit chaotic.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y servicio y personal

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Friendly staff.
Excellent friendly helpful staff who went out of their way to make you feel welcome. Food excellent.However the Spa facilities were very disappointing.The pool area was drab and dated, the Pool changing rooms were in a very poor condition.