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Opiniones de Super 8 by Wyndham Florence

2 out of 5
Super 8 by Wyndham Florence
7937 Dream St, Florence, KY

Opiniones

5.2
Puntuación de 10, es decir, Excelente. Basada en 65 de 576 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 107 de 576 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 117 de 576 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 103 de 576 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 184 de 576 opiniones" "

5.4/10

Limpieza

6.2/10

Servicio y personal

4.6/10

Servicios

4.8/10

Condiciones de la propiedad

4.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Gilmarys

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager , el 2 may. 2024
Dear Gilmarys,Thank you for choosing us at Super 8 by Wyndham Florence during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

4/10 Malo

FELIX

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I have to leave the room at the other day so you own me one night. I appreciate a refund of my money inmediately
Se hospedó 2 noches en enero de 2024
Respuesta de General Manager, el 14 ene. 2024
Dear Felix,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

2/10 Terrible

Trequan

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I was there for 3 hours took a shower went to lay down an found a bed bug crawling on the pillow I also have the pictures
Se hospedó 2 noches en mayo de 2024
Respuesta de General Manager, el 27 may. 2024
Dear Trequan,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Terrible

trisha, cadillac

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager, el 27 may. 2024
Dear Trisha,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Terrible

Kaitlin

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
As soon as we got checked in, not even being there five minutes my children feet were black from the floor in the room. When we got their in the room there was only two pillows between TWO "queen" beds that were actually not queens. I walked down to the front desk from the 3rd floor 3 different times the called the fourth and final time then being told you can come to the front desk and get them.. I'm pretty sure your suppose to bring them to me... all from 4pm all the way to 9:45pm and having to be up at 5am for work I had to BEG for 2 more pillows that SHOULD have already been in there on the bed and when given to me they were probably the worst lump pillows they could find! Then to top it all off the room was horribly dirty dust every where scum in the toilet from no one being up there and cleaning it. And when we finally went to lay down and went to pull the sheets out a dead COCKROACH was in our bedding!!!!! And when we woke the next morning we found several more dead bugs on the TV stand.. this place is an absolute NIGHTMARE I couldn't wait for checkout! WE WILL NEVER STAY AT A SUPER 8 EVER AGAIN!!
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager, el 27 may. 2024
Dear Kaitlin,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

4/10 Malo

GREG

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Place was not what I thought a Super 8 should be. Room smelled of cigarette smoke even tho we got a non smoking room. Will not ever return
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager, el 21 may. 2024
Dear Greg,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Bueno

quinnette

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff is really sweet, the only thing I didn't like was them opening my door to see if I needed house cleaning because I work 3shift. I usually sleep all day and clean my room myself
Se hospedó 14 noches en abril de 2024
Respuesta de General Manager, el 17 may. 2024
Dear Quinnette,We are delighted that you decided to stay with us at Super 8 by Wyndham Florence during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 Terrible

Annette

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The bed and the floors was nasty and their were dead bugs all behind the bed I do have photos I had to leave a night early due to breaking out in a rash because of the dusty dirty room.
Se hospedó 2 noches en mayo de 2024
Respuesta de General Manager , el 6 may. 2024
Dear Annette,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

8/10 Bueno

Qudrat

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Price was pretty low for a night and I was not expecting much. It is close to the airport and room under $70 is relief. Breakfast was free which are 2 kinds of serial, apple, coffee and juice. I enjoyed sunrise from the window. You should not expect much when hotel next to it is $200/night. And I will give 4/5 overall.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 1 may. 2024
Dear Qudrat,It was great to have you staying with us at Super 8 by Wyndham Florence and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

4/10 Malo

Kristina

Viaje en pareja
No le gustó: Servicios y condiciones de la propiedad
The breakfast for in the morning the continental breakfast was a joke they had 2 bland cereals and not orange juice or they had apple juice and little tiny baby muffins and that was it
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 29 abr. 2024
Dear Kristina,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

8/10 Bueno

Lola

Viaje en pareja
Le gustó: Servicio y personal
The good part was they have a 24 hr desk. Our delayed flight didnt let us get there til nearly 4am. The room was very small and dark but we just needed a bed for a few hours rest. The price was nice compared to others we usually stay at.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 28 abr. 2024
Dear Lola,We loved having you stay with us at Super 8 by Wyndham Florence. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

2/10 Terrible

April

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This place was filled w roaches all over I lasted 5 minutes and when I went to check out they wouldn’t give me a refund ! Staff was nasty to me when I brought her several dead bugs in five minutes . Deplorable conditions should not be on Expedia !!! Stay away from This nasty place . Burns in blankets and nasty stains all over the bedding just disgusting !
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 27 abr. 2024
Dear April,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

8/10 Bueno

Simon

Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 10 may. 2024
Dear Simon,We are delighted that you decided to stay with us at Super 8 by Wyndham Florence during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 Terrible

Lisa

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Dirty and unfriendly people
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 20 abr. 2024
Dear Lisa,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

10/10 Excelente

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Better than expected for the price. Pretty clean and nice bed.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 14 abr. 2024
Dear Richard,We loved having you stay with us at Super 8 by Wyndham Florence. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

2/10 Terrible

Kwanell

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
everything was dirty , old vomit was behind bed as my daughter pacifier dropped there , roof messed up , hair in sink hole , room has bad smell
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 13 abr. 2024
Dear Kwanell,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 Terrible

Robert

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
Good place if u want to disappear for a day , other then that its a dump
Se hospedó 3 noches en abril de 2024
Respuesta de General Manager, el 8 abr. 2024
Dear Robert,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Terrible

Grace

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
The shower didn’t work, there was a hole in the wall, the bathroom door was damaged, and the curtains had holes in them
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 1 abr. 2024
Dear Grace,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Aceptable

Courtney

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 23 mar. 2024
Dear Courtney,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 Terrible

Kim

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 18 mar. 2024
Dear Kim,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excelente

Mohamed Mahmoud

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good choice
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 16 mar. 2024
Dear Mohamed,Thank you for staying with us at Super 8 by Wyndham Florence and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

2/10 Terrible

Wade

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
property is beyond just tired.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 9 mar. 2024
Dear Wade,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

10/10 Excelente

Renonta

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 4 mar. 2024
Dear Renonta,Thank you for staying with us at Super 8 by Wyndham Florence and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

4/10 Malo

Savanha

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Grave shift staff member was kind for the most part but the day shift/owners didn't speak good English and we're very rude and pushy. The room I stayed in was a "non smoking room" yet it REEKED of smoke. THIS IS COMING FROM AN ACTIVE SMOKER. I couldn't sleep it was that bad. And when I got in the shower THERE WERE A HANDFUL OF COCKROACHES CLIMBING AROUND ON THE FLOOR. The room was pretty clean aside from that as far as I could tell.. then again I was afraid to even look. And to make things even worse, I got an unrequested wake up call 10 minutes BEFORE check out time when I Believe the owner came pounding on my door telling me time to go. I paid for that time, you can come talk to me when I'm actually late to check out. I'll never go back here. Unfortunately my refund request was denied.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 2 mar. 2024
Dear Savanha,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 Terrible

Michele

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bugs
Checked in and checked out right away, bugs in the room stains on the bed way too small
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 24 feb. 2024
Dear Michele,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 Terrible

Goran

Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
It is a completely ruined place. The walls and the ceiling in my room had some huge cracks. This motel shouldn't be in the market at all.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 20 feb. 2024
Dear Goran,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

Gary

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I ask for the 1st floor and they put on the thrid floor i almost fell down the steps because i have too bad knees and they are weak. Plus the room was a mess ceiling was coming down .plus roches .plus it looks like a kid painted the room
Se hospedó 7 noches en enero de 2024
Respuesta de General Manager, el 7 feb. 2024
Dear Gary,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

6/10 Aceptable

Nakita

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 5 feb. 2024
Dear Nakita,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Aceptable

Christopher

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
It’s a motel. Do the math.
It was good for what it is. A place to lay your head and that’s it. It’s a stank motel. That’s what they are. Like I said l, good to lay your head at.
Se hospedó 2 noches en enero de 2024
Respuesta de General Manager, el 30 ene. 2024
Dear Christopher,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Malo

Nakita

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
It’s nice to be in the middle of everything needed but the specific spot is very unprofessional. Did not recieve any of my security deposit back even tho was told it went back on card but I gave cash
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 24 ene. 2024
Dear Nakita,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

8/10 Bueno

Donna

Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 14 ene. 2024
Dear Donna,We loved having you stay with us at Super 8 by Wyndham Florence. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

6/10 Aceptable

Darlyne

Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 15 dic. 2023
Dear Darlyne,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

6/10 Aceptable

Christy

NA
Respuesta de General Manager, el 13 feb. 2024
Dear Christy,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

6/10 Aceptable

Danielle

Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 15 dic. 2023
Dear Danielle,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excelente

Keith

Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 15 dic. 2023
Dear Keith,We are delighted that you decided to stay with us at Super 8 by Wyndham Florence during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 Excelente

Keith

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 17 nov. 2023
Dear Keith,We are delighted that you decided to stay with us at Super 8 by Wyndham Florence during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 Terrible

Danielle

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
ROACH MOTEL
Do NOT STAY AT THIS NASTY ROACH MOTEL. LET'S JUST SAY YOU'LL BE INVADING THE ROACHES HOME!! COULDN'T EVEN SLEEP BECAUSE THE ROACHES OF EVERY DIFFERENT SIZE WAS LITERALLY GIVING E OUT OF THE WOODWORKS!! NASTY
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 10 nov. 2023
Dear Danielle,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

Patricia

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was in terrible shape. The room was not vacuumed or dusted. There were cigarette burns on the sheets and drapes and everything reeked of smoke. The sheets were also in tatters because they were threadbare. The lock on the door leading outside was not secure. There was no breakfast provided and no staff anywhere to be seen in the morning. I find it hard to believe that Wyndham puts their name on this because obviously they have never been to check it out
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 6 nov. 2023
Dear Patricia,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

4/10 Malo

Terrell

Viaje en pareja
No le gustó: Servicio y personal y condiciones de la propiedad
i liked the bed but the truck noise was so much it felt like i was homeless for a minute
Se hospedó 2 noches en octubre de 2023
Respuesta de General Manager, el 4 nov. 2023
Dear Terrell,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

10/10 Excelente

Donald

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en octubre de 2023
Respuesta de General Manager, el 3 nov. 2023
Dear Donald,We are delighted that you decided to stay with us at Super 8 by Wyndham Florence during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

4/10 Malo

Julie

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Old motel style. Needs updating. Room on second floor but elevator was out of service.
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 2 nov. 2023
Dear Julie,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

4/10 Malo

ASIF

Se hospedó 2 noches en octubre de 2023
Respuesta de General Manager, el 13 nov. 2023
Dear Asif,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excelente

Alex

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2023
Respuesta de General Manager, el 20 oct. 2023
Dear Alex,We are delighted that you decided to stay with us at Super 8 by Wyndham Florence during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

4/10 Malo

Eusebio P., Dededo

Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
If maintained better i ould be nice works are professional and ver polite, and helpful. Owners need to invest more into remodeling and high pest control.
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 17 oct. 2023
Dear Eusebio,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Malo

Antonio

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Was not clean
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager, el 16 oct. 2023
Dear Antonio,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excelente

Brian

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 6 noches en octubre de 2023
Respuesta de General Manager, el 14 oct. 2023
Dear Brian,Thank you for staying with us at Super 8 by Wyndham Florence and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 Excelente

diana

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Floor was dirty.
Se hospedó 2 noches en octubre de 2023
Respuesta de General Manager, el 7 oct. 2023
Dear Diana,Thank you for staying with us at Super 8 by Wyndham Florence and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

6/10 Aceptable

jayachandra reddy

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza
I had bed bugs bites on my first night and the room was smelling a lot. Right after i bought up to the staff and management they provided me a new room which was good they were super friendnly. But any way if i stop considering my first bad day for the rest of the days i would say the room was decent with the price what i spent.
Se hospedó 3 noches en septiembre de 2023
Respuesta de General Manager, el 3 oct. 2023
Dear Jayachandra,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

2/10 Terrible

Ronald

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
would not let me check in till 3pm place was rundown and dirty there is NO breakfast only good thing was location no coffee in the rooms and no coffee in the lobby I ask he said i can make some but it will be 10 min
Se hospedó 2 noches en septiembre de 2023
Respuesta de General Manager, el 27 sept. 2023
Dear Ronald,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

2/10 Terrible

Quinnette

Se hospedó 2 noches en septiembre de 2023
Respuesta de General Manager, el 13 oct. 2023
Dear Quinnette,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager