Alberca techada, alberca al aire libre y sombrillas en la alberca

Opiniones de The Phoenicia Malta

5 out of 5
The Phoenicia Malta
The Mall, Floriana, Malta

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 684 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 242 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 51 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 17 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 7 de 1001 opiniones" "

9.4/10

Limpieza

9.4/10

Servicio y personal

9.4/10

Servicios

9.0/10

Condiciones de la propiedad

9.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El amable personal.La ubicacion, limpieza, tranquilidad.
Se hospedó 6 noches en diciembre de 2019
Respuesta de Karl Sapiano, el 31 dic. 2019
Thank you for your review and for staying at the Phoenicia Malta. Regards, Karl.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2019
Respuesta de Karl Sapiano, el 10 dic. 2019
Thank you for giving us the highest score.

10/10 Excelente

Bridges, Bcn

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente ubicacion. Habitaciones grandes baños amplios y servicio excelente
Se hospedó 3 noches en noviembre de 2019
Respuesta de Nikola, el 20 nov. 2019
Dear Bridges, Thank you so much for your positive review, which is much appreciated. I am hoping we will be able to welcome you back one day. Kind regards, Nikola Greifeld Guest Relations Manager

8/10 Bueno

Cliente verificado

Se hospedó 7 noches en julio de 2019
Respuesta de Karl Sapiano, el 2 ago. 2019
Thank you for ranking us.

10/10 Excelente

Miruna, Romania

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect
Amazing garden leading to a heated infinity pool overlooking the city.
Se hospedó 3 noches en mayo de 2019
Respuesta de Nikola Greifeld, Guest Relations Manager, el 9 may. 2019
Dear Miruna, Thanks so much for your positive rating of The Phoenicia, which is very much appreciated. Kind regards, Nikola Greifeld, Guest Relations Manager

10/10 Excelente

Felix

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2018
Respuesta de Nikola Greifeld, Guest Relations Manager, el 12 nov. 2018
Dear Felix, Thanks so much for your positive rating of The Phoenicia, which is much appreciated. Best regards, Nikola Greifeld, Guest Relations Manager

10/10 Excelente

Jose, Madrid

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Magnifico hotel y muy céntrico. Buena atención y amabilidad
Se hospedó 4 noches en octubre de 2018
Respuesta de Nikola Greifeld, Guest Relations Manager, el 1 nov. 2018
Dear Jose, Thank you so much for your positive review and I am delighted to hear that you enjoyed your stay with us. Thanks again and we are hoping to be able to welcome you back to The Phoenicia sometime in the future. Best regards, Nikola Greifeld, Guest Relations Manager

8/10 Bueno

Pedro, Mexico city

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buen nivel.
Buen hotel , habitaciones espaciosas y modernas . Personal muy atento . Se encuentra junto a la estacion de autobuses donde puedes realizar excursiones a todas las partes de la isla. Se encuentra junto a la fuente de los tritones en el que da comienzo la calle mas turistica
Se hospedó 5 noches en julio de 2018
Respuesta de Nikola Greifeld, Guest Relations Manager, el 6 ago. 2018
Dear Pedro, Thanks so much for your positive review and I am very happy to hear that you enjoyed your stay with us. Thanks again and hopefully we will be able to welcome you back one day. Best regards, Nikola Greifeld, Guest Relations Manager

10/10 Excelente

Pedro

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful experience!!!
Renovations are practically over (I was well aware of that prior to our stay). The Phoenicia is overall elegant and delivers a sophisticated atmosphere. Centric: one may walk less than 3 minutes to reach Old and enchanting Valletta. Triton's Fountain almost ready, I had the chance to get a glimpse of how it would be. I'll absolutely return! It was my birthday during my stay. Returning to my roon after a long and fantastic experience at Mdina (former capital city), I found out that hotel's manager and staff graciously left a bottle of champagne -chilled- and a small chocolate cake with "Happy Birthday" frosted on top. The manager also left a birthday card. As it is onvious, attention to detail was remarkable.
Se hospedó 5 noches en noviembre de 2017
Respuesta de Nikola Greifeld, Guest Relations Manager, el 12 nov. 2017
Dear Pedro Thanks so much for your kind words about your recent stay at The Phoenicia and we hope to be able to welcome you back one day. Kind regards, Nikola

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The best option with pool in Valetta
The best the Pool (warm water and Jacuzzi). The bed very comfortable. Very well placed, in the main historical area and next to the bus station.

8/10 Bueno

Roberto C

Le gustó: Condiciones de la propiedad
Se hospedó 7 noches en mayo de 2024
Respuesta de Quality Assurance Manager, el 28 may. 2024
Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. We were delighted to read of the overall positive feedback you have been providing and remain at your complete disposal for any further information or assistance you may require. In the meantime, we sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta in the near future.Kind regards John Abela Quality Assurance Manager

10/10 Excelente

Simon

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel and staff
Se hospedó 5 noches en mayo de 2024
Respuesta de Quality Assurance Manager, el 27 may. 2024
Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. We were delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues who I am certain will be equally pleased to read of your appreciation.Thank you again for your kind attention and comments. We remain at your complete disposal for any further information or assistance you may require, and sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta in the near future.Kind regards John Abela Quality Assurance Manager

10/10 Excelente

Ying

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great hotel with nice room and breakfast options
Se hospedó 3 noches en mayo de 2024
Respuesta de Quality Assurance Manager, el 6 may. 2024
Good evening,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta.We remain at your complete disposal for any further information or assistance you may require, and sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta in the near future.Kind regardsJohn AbelaQuality Assurance Manager

10/10 Excelente

Arthur

Viaje en pareja
Le gustó: Servicios
Elegant
Se hospedó 4 noches en abril de 2024
Respuesta de Quality Assurance Manager, el 25 abr. 2024
Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. Thank you again for your kind attention and comments. We remain at your complete disposal for any further information or assistance you may require, and sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta in the near future.Kind regards John Abela Quality Assurance Manager

10/10 Excelente

Lynette

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A wonderful welcome in an immaculate oasis
Se hospedó 4 noches en abril de 2024
Respuesta de Quality Assurance Manager, el 22 abr. 2024
Dear Madam,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. We were delighted to read of the overall positive feedback you have been providing and remain at your complete disposal for any further information or assistance you may require. In the meantime, we sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta in the near future.Kind regards John Abela Quality Assurance Manager

10/10 Excelente

Anne

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A great hotel with a peaceful and upmarket atmosphere. Rooms aren't big but they are clean and comfortably furnished and we had a lovely view of the harbour. We enjoyed the restaurant - good selection at breakfast. The hotel is brilliantly situated just outside Valletta's city gate so easy to walk everywhere.
Se hospedó 4 noches en abril de 2024
Respuesta de Quality Assurance Manager, el 22 abr. 2024
Dear Madam,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. We were delighted to read of the overall positive feedback you have provided.Equally, I apologise for any inconsistency experienced with your allocated room. The Phoenicia was built in Art Deco style more than 75 years ago and is the island’s most historic hotel. While this provides the hotel with its unique old-world charm, it unfortunately also comes with certain limitations not present in new buildings, one of them being varying room sizes. We have about 10 different room layouts in each category, whereas the actual size never varies by more than a couple of square metres.Instead of size, our room categories mainly differ by either having a balcony or not or whether they have harbour views or a view of Floriana or the Bastion walls.However, rest assured that I will put a note in your profile and should you ever stay at The Phoenicia again sometime in the future, we will try to allocate a room with a different layout, which might suit you better.Thank you again for your kind attention and comments. We remain at your complete disposal for any further information or assistance you may require, and sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta in the near future.Kind regards John Abela Quality Assurance Manager

10/10 Excelente

Maximilian Wilhelm

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Einfach top
Se hospedó 7 noches en abril de 2024
Respuesta de Quality Assurance Manager, el 15 abr. 2024
Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. We were delighted to read of the overall positive feedback you have been providing and remain at your complete disposal for any further information or assistance you may require. In the meantime, we sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta in the near future.Kind regards John Abela Quality Assurance Manager

10/10 Excelente

Rachael

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff can’t do enough for the guests. Very attentive.
Se hospedó 7 noches en marzo de 2024
Respuesta de Quality Assurance Manager, el 10 abr. 2024
Dear Madam,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. We were delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues who I am certain will be equally pleased to read of your appreciation.Thank you again for your kind attention and comments. We remain at your complete disposal for any further information or assistance you may require, and sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta in the near future.Kind regards John Abela Quality Assurance Manager

10/10 Excelente

Hansjoerg

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hall, restaurant and spa
Se hospedó 3 noches en marzo de 2024
Respuesta de Quality Assurance Manager, el 10 abr. 2024
Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. We were delighted to read of the overall positive feedback you have been providing and remain at your complete disposal for any further information or assistance you may require. In the meantime, we sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta in the near future.Kind regards John Abela Quality Assurance Manager

10/10 Excelente

Mohamed

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 3 noches en marzo de 2024
Respuesta de Quality Assurance Manager, el 3 abr. 2024
Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. We were delighted to read of the overall positive feedback you have been providing and remain at your complete disposal for any further information or assistance you may require. In the meantime, we sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta in the near future.Kind regards John Abela Quality Assurance Manager

10/10 Excelente

Nigel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Loved the proximity, and how the room was decorated. But it was a bit tight on space.
Se hospedó 3 noches en marzo de 2024
Respuesta de Quality Assurance Manager, el 19 mar. 2024
Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. We were delighted to read of the overall positive feedback you have been providing. Equally, whilst I apologise for any inconvenience caused with the size of the room during your stay, instead of size, our room categories mainly differ by either having a balcony or not or whether they have harbour views or a view of Floriana or the Bastion walls.However, rest assured that I will put a note in your profile and should you ever stay at The Phoenicia again sometime in the future, we will try to allocate a room with a different layout, which might suit you better.Thank you again for your kind attention and comments. We remain at your complete disposal for any further information or assistance you may require, and sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta in the near future.Kind regards John Abela Quality Assurance Manager

10/10 Excelente

Nicholas

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful hotel. Staff are charming and extremely helpful. The Spa facilities are excellent. The outside pool is cold in early March but a very invigorating way to start the day and what a fabulous view across the harbour. I will certainly be staying again. Thank you for your hospitality.
Se hospedó 2 noches en marzo de 2024
Respuesta de Quality Assurance Manager, el 19 mar. 2024
Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. We were delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues, especially with Mario who I am certain will be equally pleased to read of your appreciation.Thank you again for your kind attention and comments. We remain at your complete disposal for any further information or assistance you may require, and sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta in the near future.Kind regards John Abela Quality Assurance Manager

10/10 Excelente

Elisa

Wonderful hotel at the gates of the old city. Perfect location.
Se hospedó 4 noches en febrero de 2024
Respuesta de Quality Assurance Manager, el 28 feb. 2024
Dear Madam,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta.We remain at your complete disposal for any further information or assistance you may require, and sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta.Kind regardsJohn AbelaQuality Assurance Manager

10/10 Excelente

Isamu

Se hospedó 3 noches en febrero de 2024
Respuesta de Quality Assurance Manager, el 21 mar. 2024
Good afternoon,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. We remain at your complete disposal for any further information or assistance you may require, and sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta in the near future.Kind regards John Abela Quality Assurance Manager

8/10 Bueno

Pablo

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location and very comfortable. Breakfast was one of the best I’ve had in a hotel. The courtyard is great for tea and relaxing with a book. Loved the spa massages. Lovely garden and grounds. The only thing that detracted somehow was that the rooms were relatively small, and the furniture looked a bit tired. We had to upgrade ours. All in all a great hotel
Se hospedó 5 noches en diciembre de 2023
Respuesta de John Abela - Quality Assurance Manager, el 15 feb. 2024
Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I trust you also enjoyed your stay in Malta and had a pleasant onward journey.We were delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues, especially with those mentioned who I am certain will be equally pleased to read of your appreciation.Equally, whilst I apologise for any inconsistency experienced, The Phoenicia Malta was built in Art Deco style more than 75 years ago and is the island’s most historic hotel. While this provides the hotel with its unique old-world charm, it unfortunately also comes with certain limitations not present in new buildings, one of them being varying room sizes. I believe we have about 10 different room layouts in each category, whereas the actual size never varies by more than a couple of square metres.Instead of size, our room categories mainly differ by either having a balcony or not or whether they have harbour views or a view of Floriana or the Bastion walls.However, rest assured that I will put a note in your profile and should you ever stay at The Phoenicia again sometime in the future, we will try to allocate a room with a different layout, which might suit you better.Thank you again for your kind attention and comments. We remain at your complete disposal for any further information or assistance you may require, and sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta.Kind regards John Abela Quality Assurance Manager

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Quality Assurance Manager, el 25 ene. 2024
Dear Sir, Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. We were delighted to read of the overall positive feedback you have been providing and sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta in the near future. Kind regards John Abela Quality Assurance Manager

10/10 Excelente

Alex

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was the best hotel! I was shocked by the high quality of the service. The staff were superb, genial, knowledgeable, endlessly helpful, etc. Turndown and room service were highlights as well. The spa and pool and gym facilities were knockouts, and the gardens were extensive and really lovely. This is the best hotel in Valletta and among the best in mediterranean Europe! Very special experience and im keen to revisit this hotel and city again soon!
Se hospedó 2 noches en enero de 2024
Respuesta de Quality Assurance Manager, el 22 ene. 2024
Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta.We were delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues who I am certain will be equally pleased to read of your appreciation.We remain at your complete disposal for any further information or assistance you may require, and sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta.Kind regardsJohn AbelaQuality Assurance Manager

10/10 Excelente

Bruce

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent service. Great location. And friendly and efficient staff. Clean and tidy. Super hotel
Se hospedó 8 noches en diciembre de 2023
Respuesta de Quality Assurance Manager, el 10 ene. 2024
Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta.We were delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues who I am certain will be equally pleased to read of your appreciation. Thank you again for your kind attention and comments. We remain at your complete disposal for any further information or assistance you may require, and sincerely look forward in having the opportunity and pleasure of welcoming you back at The Phoenicia Malta in the new year 2024.Kind regards John Abela Quality Assurance Manager

10/10 Excelente

Bill René

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Afslapning i historiske og kulturelle omgivelser
Første indtryk på The Phoenician var dørmanden Mr Hurn, som tog imod os som var vi vigtige gæster i hans hjem. Receptionisten mødte os ligeledes med smil og gæstfrihed. Værelset var behageligt, rumligt og rent. Hotellet ligger lige udenfor bymuren til Valletta og trods trafik og mange mennesker var der roligt og stille på vores værelse. Alle var venlige og smilende, så det føltes dejligt at være der.
Se hospedó 6 noches en diciembre de 2023
Respuesta de Quality Assurance Manager, el 10 ene. 2024
Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta.We were delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues, especially with Craig and those mentioned who I am certain will be equally pleased to read of your appreciation. Thank you again for your kind attention and comments. We remain at your complete disposal for any further information or assistance you may require, and sincerely look forward in having the opportunity and pleasure of welcoming you back at The Phoenicia Malta in the new year 2024.Kind regards John Abela Quality Assurance Manager

10/10 Excelente

David

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Every thing you would expect from the best hotel in Malta.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Quality Assurance Manager, el 19 dic. 2023
Dear Sir, Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. We remain at your complete disposal for any further information or assistance you may require, and sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta. Kind regards John Abela Quality Assurance Manager

10/10 Excelente

SVETLANA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Perfect as always)
Se hospedó 1 noche en noviembre de 2023
Respuesta de Quality Assurance Manager, el 4 dic. 2023
Dear Madam,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. We remain at your complete disposal for any further information or assistance you may require, and sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta.Kind regards John Abela Quality Assurance Manager

10/10 Excelente

SVETLANA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Quality Assurance Manager, el 28 nov. 2023
Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta.We remain at your complete disposal for any further information or assistance you may require, and sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta.Kind regards John Abela Quality Assurance Manager

10/10 Excelente

KAORI

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
立地で選びましたが、実際に泊まってみて、スタッフのホスピタリティが素晴らしくて、とてもよい滞在になりました。みなさんありがとう! 朝食も大満足で、ラインナップは毎日同じでしたが、種類が多いので飽きずに毎日おいしく頂きました。 プールへ向かうまでのお庭も素敵でした。 またマルタへ来ることがあれば絶対にまた泊まりたいです。
Se hospedó 4 noches en noviembre de 2023
Respuesta de Quality Assurance Manager, el 20 nov. 2023
Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I trust you enjoyed your stay in Malta and had a pleasant onward journey.We were delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues who I am certain will be equally pleased to read of your appreciation.Thank you again for your kind attention and comments. We remain at your complete disposal for any further information or assistance you may require, and sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta.Kind regards John Abela Quality Assurance Manager

10/10 Excelente

Mrs am mears esswood

Se hospedó 1 noche en agosto de 2023
Respuesta de Quality Assurance Manager, el 15 nov. 2023
Dear Mrs. Mears Esswood, Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I trust you enjoyed your stay in Malta and had a pleasant onward journey. We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia in the near future and remain at your complete disposal for any further information or assistance you may require in the meantime. Kind regards John Abela Quality Assurance Manager

10/10 Excelente

Håkan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A fantastic hotel and the staff was extremely helpful and nice. I highly recommend this hotel.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Quality Assurance Manager, el 8 nov. 2023
Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. We were delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues who I am certain will be equally pleased to read of your appreciation. We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia in the near future and remain at your complete disposal for any further information or assistance you may require. Kind regards John Abela Quality Assurance Manager

10/10 Excelente

Michele

Se hospedó 2 noches en octubre de 2023
Respuesta de Quality Assurance Manager, el 6 nov. 2023
Dear Madam,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I trust you enjoyed your stay in Malta and had a pleasant onward journey.We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia in the near future and remain at your complete disposal for any further information or assistance you may require. Kind regards John Abela Quality Assurance Manager

10/10 Excelente

Hamish

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fabulous hotel in amazing location
Se hospedó 3 noches en octubre de 2023
Respuesta de Quality Assurance Manager, el 31 oct. 2023
Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I hope you had a pleasant onward journey.We sincerely look forward to welcoming you back at The Phoenicia in the near future and remain at your complete disposal for any further information or assistance you may require. Kind regards John Abela Quality Assurance Manager

10/10 Excelente

Rod

Se hospedó 4 noches en octubre de 2023
Respuesta de Quality Assurance Manager, el 20 nov. 2023
Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I trust you enjoyed your stay in Malta and had a pleasant onward journey.We remain at your complete disposal for any further information or assistance you may require, and sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta.Kind regards John Abela Quality Assurance Manager

10/10 Excelente

Mary Ann

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This facility is extraordinary. It is truly a work of art and a place to see. I would absolutely stay here again and again.
Se hospedó 2 noches en octubre de 2023
Respuesta de Quality Assurance Manager, el 30 oct. 2023
Dear Madam,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I hope you had a pleasant onward journey.We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia in the near future and remain at your complete disposal for any further information or assistance you may require. Kind regards John Abela Quality Assurance Manager

10/10 Excelente

Ninian

Se hospedó 4 noches en octubre de 2023
Respuesta de Quality Assurance Manager, el 30 oct. 2023
Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I hope you had a pleasant onward journey.We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia in the near future and remain at your complete disposal for any further information or assistance you may require. Kind regards John Abela Quality Assurance Manager

10/10 Excelente

Lorraine

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing hotel - excellent service and friendly staff. Highly recommend.
Se hospedó 5 noches en octubre de 2023
Respuesta de Hotel Quality Assurance Manager, el 10 oct. 2023
Dear Madam,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I do hope you enjoyed your overall time in Malta and had a pleasant onward journey.We were delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues who I am certain will be equally pleased to read of your appreciation.Thank you once again for your kind review. We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia in the near future, and remain at your complete disposal for any further information or assistance you may require.Kind regardsJohn AbelaQuality Assurance Manager

10/10 Excelente

Patricia

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our stay at The hotel Phoenicia was top rate. The staff were all very friendly and always smiling. Nothing was too much trouble and anything asked for was dealt with promptly. The breakfast buffet is amazing it has everything. The outside pool area is lovely with views over the harbour. It is located close the the main Republic Street east walking to all the bars, cafes and restaurants. Excellent all round. Highly recommend it to anyone.
Se hospedó 7 noches en septiembre de 2023
Respuesta de Hotel Duty Manager, el 28 sept. 2023
Dear Madam,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I do hope you enjoyed your overall time in Malta and had a pleasant onward journey.We were delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues who I am certain will be equally pleased to read of your appreciation.Thank you once again for your kind review. We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia in the near future and remain at your complete disposal for any further information or assistance you may require.Kind regardsJohn AbelaDuty Manager

10/10 Excelente

Sylvia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en septiembre de 2023
Respuesta de Hotel Quality Assurance Manager, el 2 oct. 2023
Dear Madam,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I do hope you enjoyed your overall time in Malta and had a pleasant onward journey.We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia in the near future and remain at your complete disposal for any further information or assistance you may require.Kind regardsJohn AbelaQuality Assurance Manager

10/10 Excelente

Albert, Baltimore

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Jacob at the front desk is amazing. Lee is a gold key recipient in Malta. He is a wealth of knowledge.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Hotel Duty Manager, el 22 sept. 2023
Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I do hope you enjoyed your overall time in Malta and had a pleasant onward journey.As you might imagine, the feedback gained from our guests allows us to endeavor to strive for ways in which we continuously improve the service and experience offered. All guests' comments are truly valuable to us so that we deliver the experience we are known for.We were therefore delighted to read of the overall positive feedback you have been providing. Your comments will also be shared with all my colleagues, especially Lee and Jacob who I am sure will be equally thrilled to read such a review.Thank you once again for your kind comments. We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia in the near future and remain at your complete disposal for any further information or assistance you might require in the meantime.Kind regardsJohn AbelaDuty Manager

10/10 Excelente

Peter

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good central location and attentive staff
Se hospedó 4 noches en septiembre de 2023
Respuesta de Hotel Duty Manager, el 22 sept. 2023
Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I do hope you enjoyed your overall time in Malta and had a pleasant onward journey.As you might imagine, the feedback gained from our guests allows us to endeavor to strive for ways in which we continuously improve the service and experience offered. All guests' comments are truly valuable to us so that we deliver the experience we are known for.We were therefore delighted to read of the overall positive feedback you have been providing. Thank you once again for your kind comments. We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia in the near future and remain at your complete disposal for any further information or assistance you might require in the meantime.Kind regardsJohn AbelaDuty Manager

10/10 Excelente

Marinus

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pefection! If only all hotels were like this.
If you want to indulge yourself do it here! The hotel is about complete service from the moment you step through the door. The doormen are friendly and full of advise, the people on reception are friendly and accommodating, the staff in the restaurants are witty, friendly and clearly always out for giving the best possible service. Training of all staff is clearly good, because I did not find a weak link. That said, special thanks to Rose in the main/breakfast restaurant and Joe on the door! These 2 always smiled, always had time for some advise, always super professional! Perfect ambassadors! The hotel has a super pool, with great views over the harbour and city. The hotel is on the doorstep to Valletta and only some 15 minutes away from the airport. We enjoyed every minute of our stay here. And we will be back!
Se hospedó 3 noches en septiembre de 2023
Respuesta de Hotel Duty Manager, el 19 sept. 2023
Dear Marinus,May I thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I do hope you enjoyed your overall time in Malta and had a pleasant onward journey.As you might imagine, the feedback gained from our guests allows us to endeavor to strive for ways in which we continuously improve the service and experience offered. All guests' comments are truly valuable to us so that we deliver the experience we are known for.We were therefore delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues, especially those mentioned who I am certain, will be equally pleased to read of your appreciation.Thank you once again for your kind comments. We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia in the near future, and remain at your complete disposal for any further information or assistance you may require in the meantime.Kind regardsJohn AbelaDuty Manager

10/10 Excelente

matthew

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Malta has many decent hotels but this is the truly excellent one. An amazing history and really beautiful property, with a stunning pool. But it's the staff that make a difference and here they are superb - service retains a Maltese friendliness even though a global crew. Probably the best hotel in Malta and one that doesn't rest on its laurels. Really impressed.
Respuesta de Quality Assurance Manager, el 30 oct. 2023
Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I hope you had a pleasant onward journey.We were delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues who I am certain will be equally pleased to read of your appreciation.Thank you once again for your kind comments. We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia in the near future and remain at your complete disposal for any further information or assistance you may require.Kind regardsJohn AbelaQuality Assurance Manager

10/10 Excelente

Louis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Short break
Fantastic hotel, old school charm and service. Will be back.
Se hospedó 5 noches en agosto de 2023
Respuesta de Hotel Duty Manager, el 9 sept. 2023
Dear Sir,May I thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I do hope you enjoyed your overall time in Malta and had a pleasant onward journey.We were delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues mentioned, who I am certain, will be equally pleased to read of your appreciation.With this in mind, we truly hope to be afforded the opportunity of welcoming you back to The Phoenicia in the near future.In the meantime I remain at your complete disposal for any information or assistance you may require.Kind regardsJohn AbelaDuty Manager

10/10 Excelente

Jessica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Walking distance to Valletta and very convenient, but luxurious. Great pool & bar!
Se hospedó 5 noches en agosto de 2023
Respuesta de Hotel Duty Manager, el 3 sept. 2023
Dear Madam,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I do hope you enjoyed your overall time in Malta and had a pleasant onward journey.We were delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues who I am certain, will be equally pleased to read of your appreciation.With this in mind, we truly hope to be afforded the opportunity of welcoming you back to The Phoenicia in the near future. In the meantime, I remain at your complete disposal for any further information or assistance you may require.Kind regardsJohn AbelaDuty Manager

10/10 Excelente

Hiroshi

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
観光のロケーションは便利
Se hospedó 3 noches en agosto de 2023
Respuesta de Hotel Duty Manager, el 25 ago. 2023
Good afternoon,May I thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I do hope you enjoyed your overall time in Malta and had a pleasant onward journey.As you might imagine, the feedback gained from our guests allows us to endeavor to strive for ways in which we continuously improve the service and experience offered. All guests' comments are truly valuable to us so that we deliver the experience we are known for.We were therefore delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues, who I am certain, will be equally pleased to read of your appreciation.With this in mind, we truly hope to be afforded the opportunity of welcoming you back to The Phoenicia in the near future.If at such time, I can be of any assistance in regards to any queries you may have, please do not hesitate to contact me directly.Kind regardsJohn AbelaDuty Manager