Hi Reuben, thank you for letting us know about your stay. We have reminded the staff to report maintenance issues in a timely manner so we can ensure they are fixed. We appreciate you staying with us and hope to see you again on future visits to our area.

Hi Robin, we're so sorry that the pool was down. Over the weekend we had a major part of the pool system break in our mechanical room and it drained over 1/3 of the pool. The repairs were more than what we could do on our own so we had to have an outside vendor come in, which took a few days. Please reach out to me if you are going to be in our area again and I will be happy to extend a 15% discount on your next stay.

Hi Amy, if there was anything in particular about your stay that caused you to rate us low please reach out. We use guests' comments as a training tool to make improvements where needed. Thanks!

Hi Paul, I'm so sorry for the disturbance during your stay. I imagine that was the maintenance engineer coming to look at the broken desk chair, but I sincerely apologize that he was not clear in communicating that. We hope to see you again on your next visit to our area.

Hi Stephanie, I see from your rating that you didn't enjoy your stay with us. I'm sorry to see that! If you have any comments for us please reach out. We use them as a training tool for our staff to make sure all our guests have a pleasant stay. Thanks!

Hi Linda, if there was anything in particular that caused you to rate us poorly please reach out and let me know. We use guest's comments as a training tool to ensure we are providing the best possible accommodations to our guests. Thanks for staying with us and we hope to be able to change your perception of the hotel on a future visit to our area.

Hi Denisha, thank you so much for your compliments on our hotel's cleanliness! I'll make sure to pass your kind words on to our housekeeping staff so they know their hard work doesn't go unnoticed by our guests. We'll see you next time you're in Forsyth/Decatur!

Hi James, I'm so sorry that you aren't a fan of the handicap-accessible rooms. We definitely don't put Hotels.com guests in handicapped rooms on purpose. As our associate told you, sometimes it really is the last room of that type we have left for check-in. If there is an option to put in reservation comments maybe try adding that you would prefer a non-accessible room. I appreciate you staying with us and we hope to see you again when your travels bring you back to Forsyth/Decatur.