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Opiniones de Hilton Dallas/Southlake Town Square

3.5 out of 5
Hilton Dallas/Southlake Town Square
1400 Plaza Place, Southlake, TX

Opiniones

9.4

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 748 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 171 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 45 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 20 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 18 de 1002 opiniones" "

9.6/10

Limpieza

9.6/10

Servicio y personal

9.2/10

Servicios

9.4/10

Condiciones de la propiedad

9.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

andrea

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent hotel
Se hospedó 3 noches en julio de 2023
Respuesta de Andrew L - Front Office Manager, el 5 ago. 2023
Thank you for taking time to share feedback from your stay. We’re pleased that you found your stay enjoyable and we look forward to welcoming you back soon!

8/10 Bueno

Humberto Julián, México

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Servicios
El servicio de limpieza faltó un día.
Se hospedó 4 noches en julio de 2023
Respuesta de Andrew L - Front Office Manager, el 31 jul. 2023
Thank you for taking time to leave a review from your stay we look forward to welcoming you back soon!

10/10 Excelente

Esperanza

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Excelente ubicación
Se hospedó 2 noches en abril de 2023
Respuesta de Andrew L - Front Office Manager, el 14 abr. 2023
Thank you so much for staying with us. We're pleased that you enjoyed your stay and we look forward to welcoming you back soon!

10/10 Excelente

Omar

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente ubicación y servicio.
Se hospedó 2 noches en agosto de 2022
Respuesta de Andrew L - Front Office Manager, el 29 ago. 2022
Thank you for taking time to share feedback from your stay Omar. We appreciate the kind words and remarks from your reservation and look forward to serving you again soon!

10/10 Excelente

Esteban

Se hospedó 2 noches en julio de 2022

10/10 Excelente

Juan C

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en septiembre de 2021
Respuesta de Stacy, el 4 oct. 2021
Thank you for taking the time to post an online rating. We appreciate the 10 out of 10.

10/10 Excelente

Georgina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente hotel y servicio! Volvería sin dudarlo.
Se hospedó 5 noches en mayo de 2021
Respuesta de Stacy, el 16 may. 2021
Thank you for taking the time to post an online review regarding your recent stay at our hotel. Our goal is to ensure that every stay is a memorable one for our guests whether travelling for business or leisure. We were pleased to hear that you had an enjoyable stay. We realize that you have a choice when travelling and appreciate you choosing the Hilton Dallas/Southlake Town Square. We look forward to the opportunity to serve your future lodging needs.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en marzo de 2021
Respuesta de Guest Services~Hilton Dallas/Southlake Town Square, el 30 mar. 2021
Thank you for taking the time to post a review. We appreciate your kind responses and hope you will visit us again soon! Best regards, Hilton Dallas/Southlake town Square

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente hotel súper limpios Me encantó totalmente recomendable
Se hospedó 1 noche en marzo de 2021
Respuesta de Stacy, el 27 mar. 2021
Thank you for taking the time to complete a survey regarding your recent stay at our hotel. Our goal is to ensure that every stay is a memorable one for our guests whether travelling for business or leisure. We were pleased to learn that your overall experience at our hotel was enjoyable. Feedback allows us to stay connected with our guests, as well as, identify those areas where we are exceeding guest expectations and those areas of opportunity to improve the service delivered to our guests. Your comments have been shared with our hotel executive management team. We realize that you have a choice when travelling and appreciate you choosing the Hilton Dallas/Southlake Town Square. We look forward to the opportunity to welcome you back.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
PENDIENTE DE REEMBOLSAR UNA NOCHE NO USADA, ESPERO LA REGRESEN PRONTO
Se hospedó 6 noches en febrero de 2021
Respuesta de Guest Services, Hilton Southlake, el 24 feb. 2021
We hope that you will visit us again soon.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente hotel con muy buen servicio y excelente ubicación, muy recomendable
Se hospedó 4 noches en septiembre de 2020
Respuesta de Stacy, el 27 sept. 2020
Thank you for taking the time to complete a survey regarding your recent stay at our hotel. Our goal is to ensure that every stay is a memorable one for our guests whether travelling for business or leisure. We were pleased to learn that your overall experience at our hotel was enjoyable. Feedback allows us to stay connected with our guests, as well as, identify those areas where we are exceeding guest expectations and those areas of opportunity to improve the service delivered to our guests. Your comments have been shared with our hotel executive management team. We realize that you have a choice when travelling and appreciate you choosing the Hilton Dallas/Southlake Town Square. We look forward to the opportunity to welcome you back.

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Breakfast could be better and it could use an upgrade in some areas
Se hospedó 1 noche en febrero de 2019
Respuesta de Stacy, el 18 feb. 2019
Thank you for taking the time to post an online review regarding your recent stay at our hotel. Our goal is to ensure that every stay is a memorable one for our guests whether travelling for business or leisure. We were pleased to learn that your experience was enjoyable. We realize that you have a choice when travelling and appreciate you choosing the Hilton Dallas/Southlake Town Square. We look forward to the opportunity to serve your future lodging needs.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente hotel con un muy buen servicio y con una ubicación maravillosa
Se hospedó 5 noches en diciembre de 2018
Respuesta de Stacy E, el 13 ene. 2019
Thank you for taking the time to submit an online rating regarding your recent stay at our hotel. We were pleased to learn that your experience was enjoyable. Our goal is to ensure that every stay is a memorable one for our guests whether travelling for business or leisure. We realize that you have a choice when travelling and appreciate you choosing the Hilton Dallas/Southlake Town Square. We look forward to the opportunity to serve your future lodging needs.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente ubicación y un lugar muy agradable para disfrutar de las compras y del descanso
Se hospedó 3 noches en noviembre de 2018
Respuesta de Stacy, el 9 nov. 2018
Thank you for taking the time to write an online review regarding your recent stay at our hotel. Our goal is to ensure that every stay is a memorable one for our guests whether travelling for business or leisure. We were pleased to learn that your overall experience at our hotel was enjoyable. We realize that you have a choice when travelling and appreciate you choosing the Hilton Dallas Southlake Town Square. We look forward to the opportunity to serve your future travel needs.

10/10 Excelente

Ricardo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en septiembre de 2018
Respuesta de Stacy, el 26 sept. 2018
Thank you for taking the time to submit an online rating regarding your recent stay at our hotel. Our goal is to ensure that every stay is a memorable one for our guests whether travelling for business or leisure. We were pleased to learn that your overall experience at our hotel was enjoyable. We realize that you have a choice when travelling and appreciate you choosing the Hilton Dallas Southlake Town Square. We look forward to the opportunity to serve your future travel needs.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buen hotel ubicado en una zona muy bonita
Excelente muy recomendable , el personal del hotel es muy amable y en general consideró que fue una buena estancia
Se hospedó 4 noches en enero de 2018

10/10 Excelente

Renee, Arlington

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was beautiful, clean, well maintained, and nestled between multiple restaurants. The staff was amazing, very gracious and accommodating!
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Kathleen

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stay was excellent
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Thomas

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was very helpful and kind
Se hospedó 2 noches en abril de 2024

4/10 Malo

Tarah

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Rocky

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We liked everything except the air conditioning going off when you leave our room. We got it changed by requesting vip, and the next day you took us off the vip list.
Se hospedó 2 noches en abril de 2024
Respuesta de Richie, el 21 abr. 2024
Thanks so much for staying with us! We will follow up with our teams to figure out how that happened, so it does not happen again.

8/10 Bueno

Sandra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Richie, el 21 abr. 2024
Thank you for taking the time to rate your stay with us. We look forward to seeing you again for a 5 star experience.

8/10 Bueno

Dmitri

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
outstanding experience, so far best Hilton i stayed in
Se hospedó 2 noches en marzo de 2024
Respuesta de Richie, el 18 abr. 2024
Thank you for taking the time to share your experience with us. We hope to see you again soon.

10/10 Excelente

Ashley

No le gustó: Servicio y personal
Se hospedó 1 noche en abril de 2024
Respuesta de Richie, el 18 abr. 2024
Thank you for taking the time to rate your stay with us. We look forward to seeing your next visit.

10/10 Excelente

Gilberto, Southlake

Se hospedó 1 noche en abril de 2024

10/10 Excelente

REBECCA, Fort Collins

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was incredibly helpful and courteous. This is a great location in the Southlake Town Square.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Juanairis

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Joel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Miguel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A beautiful place to stay! We will be coming back again!
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Laci

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Cheryl

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was extremely helpful.
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Phillip Dwight

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent staff and Resturant. Minus in the Resturant is excellent!
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Lasse, Austin

Se hospedó 1 noche en diciembre de 2023
Respuesta de Stacy, el 24 mar. 2024
Thank you for the 5 rating on your recent stay with us. We were pleased to learn that your visit to our hotel was enjoyable.

10/10 Excelente

dennis

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Christopher

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Loved the stay, even if it was brief. Friendly staff, very clean, reasonable rates for the area. My only issue is that the walls seemed a bit “thin”, I could hear some incidental noises, but nothing major. I will definitely stay here again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Stacy, el 19 mar. 2024
Thank for you for taking the time to post an online review regarding your recent stay. Our goal is to ensure that every guest whether travelling for business or leisure has a memorable experience. We were pleased to learn that your visit with us was enjoyable.We realize that you have a choice when travelling and appreciate you choosing the Hilton Dallas Southlake Town Square.

10/10 Excelente

Gunjan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Stacy, el 19 mar. 2024
Thank you for taking the time to post an online rating regarding your recent stay with us. We appreciate the perfect 5.

10/10 Excelente

Cory

Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Patricia

Viaje en pareja, Viaje familiar
Le gustó: Servicios
A from desk lady, Delysse, I’m guessing. Was so helpful and kind!
Se hospedó 3 noches en marzo de 2024
Respuesta de Stacy, el 12 mar. 2024
Thank you for taking the time to post an online review regarding your stay with us. Our goal is to ensure that every guest whether travelling for business or leisure has a memorable experience. We have a great team and are pleased to hear that they were helpful during your visit.We realize you have a choice when travelling and appreciate you choosing the Hilton Dallas Southlake Town Square.

10/10 Excelente

Jazmin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very convenient for my day trip
Se hospedó 1 noche en marzo de 2024
Respuesta de Stacy, el 7 mar. 2024
Thank you for taking the time to post an online review regarding your recent stay with us. We realize that you have a choice when travelling and appreciate you choosing the Hilton Dallas Southlake Town Square.

10/10 Excelente

Shea

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place to stay!
Se hospedó 1 noche en marzo de 2024
Respuesta de Stacy , el 7 mar. 2024
Thank you for taking the time to post an online review regarding your recent stay with us. Our goal is to ensure a memorable experience for each of our guests.

10/10 Excelente

Jan, Mansfield

Se hospedó 1 noche en febrero de 2024
Respuesta de Stacy, el 22 mar. 2024
Thank you for taking the time to post an online rating regarding your recent stay with us. We were pleased to learn that your stay was enjoyable.

6/10 Aceptable

Kyle

Le gustó: Limpieza
Location was great … room had very little decor and reminded me of a college dorm. The stand in the restroom had Home Goods price tag on it
Se hospedó 3 noches en febrero de 2024
Respuesta de Stacy , el 3 mar. 2024
Thank you for taking the time to post an online review regarding your recent visit to our hotel. We were concerned to learn of your disappointment with the decor in the guest room. Feedback allows us to stay connected with our guests, as well as, identify those areas where we are exceeding guest expectations and those areas of opportunity to improve the service delivered to our guests.

10/10 Excelente

Julie

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was my first time staying at this location. It was centrally located for the event I attended. The hotel aroma was extremely pleasant. The rooms are sufficiently large. The staff was very helpful and pleasant.
Se hospedó 2 noches en febrero de 2024
Respuesta de Andrew L - Front Office Manager, el 26 feb. 2024
Thank you, Julie, for taking time to share in depth feedback from your stay. We're pleased you enjoyed the room and the updated decor. We are lucky to be in a such a great location. We look forward to welcoming you back soon!

10/10 Excelente

Jessenia, Grapevine

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The location was ideal!
Se hospedó 1 noche en febrero de 2024
Respuesta de Andrew L - Front Office Manager, el 25 feb. 2024
Thank you, Jessenia, for taking time to share feedback from your recent stay. We're pleased you enjoyed your stay and rated us a 5 out of 5. We look forward to serving you again soon!

8/10 Bueno

james e

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Andrew L - Front Office Manager, el 26 feb. 2024
Thank you, James E, for your score of 4 out of 5 we look forward to welcoming you back to the property soon!

10/10 Excelente

mitchell, Aledo

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent hotel for the thriving Southlake Town Square
Se hospedó 1 noche en febrero de 2024
Respuesta de Andrew L - Front Office Manager, el 23 feb. 2024
Thank you, Mitchell, for taking time to share feedback from your recent stay with us. We appreciate your generous score of 5 out of 5 and look forward to serving you again soon!

6/10 Aceptable

Michelle, Covington

Se hospedó 1 noche en febrero de 2024
Respuesta de Stacy, el 22 mar. 2024
Thank you for taking the time to post an online rating regarding your recent stay with us. Our goal is to ensure that you every guest with travelling for business or leisure has a memorable experience and regret to hear that was not the case for you.

10/10 Excelente

Ester, Colorado Springs

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Andrew L - Front Office Manager, el 23 feb. 2024
Thank you, Ester, for taking time to share feedback from your stay. We're pleased to see you scored us a 5 out of 5 and look forward to serving you again soon!

10/10 Excelente

Chrissy

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is a beautiful hotel close to a nice upscale shopping and dining area. It was quiet and felt safe. The hotel has a coffee bar and dining area attached. Stayed here to visit a friend in the area. Would definitely recommend.
Se hospedó 2 noches en febrero de 2024
Respuesta de Andrew L - Front Office Manager, el 19 feb. 2024
Thank you, Chrissy, for taking time to share experiences from your stay. We're pleased to see that all went well, and we look forward to welcoming you back again soon.

10/10 Excelente

Kathleen

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
The staff was very kind and helpful.
Se hospedó 1 noche en febrero de 2024
Respuesta de Andrew L - Front Office Manager, el 19 feb. 2024
Thank you, Kathleen, for taking time to review your recent stay with us. We're pleased that you scored your stay at 5 out of 5 and look forward to seeing you again.