Servicio de la propiedad

Opiniones de Chestnut Mountain Resort

3 out of 5
Chestnut Mountain Resort
8700 W Chestnut Mountain Rd, Galena, IL

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 421 de 969 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 336 de 969 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 139 de 969 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 51 de 969 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 22 de 969 opiniones" "

8.4/10

Limpieza

8.6/10

Servicio y personal

8.0/10

Servicios

7.8/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Margarito

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de Shera Chumbler, el 13 ago. 2023
We are delighted to hear you enjoyed your stay with us. We appreciate your business.

10/10 Excelente

Virginia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2022
Respuesta de Shera Chumbler, el 16 nov. 2022
Thank you for staying with us. We appreciate your business.

10/10 Excelente

Axel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy linda vista
Muy lindo hotel, excelente vista.
Se hospedó 1 noche en mayo de 2019
Respuesta de Shera C., el 31 may. 2019
We are happy to hear you enjoyed your stay here at Chestnut Mountain. We hope you'll come stay with us again soon.

10/10 Excelente

ERIKA

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Super cómodo para esquiar
Aunque es un poco lejos, vale la pena si lo que buscas es descansar y esquiar sin tanto turista
Se hospedó 4 noches en diciembre de 2017
Respuesta de Erin, el 2 ene. 2018
Thank you for taking the time to leave feedback regarding your recent stay at our Resort. i am glad to hear that you enjoyed your visit and I hope you are able to return again in the near future.

10/10 Excelente

Erik

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Perfect
Se hospedó 1 noche en marzo de 2024
Respuesta de Shera Chumbler, el 9 abr. 2024
We are happy to hear you enjoyed your stay with us.

10/10 Excelente

Eva

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza y servicios
Too much noise
Se hospedó 2 noches en febrero de 2024
Respuesta de Shera Chumbler, el 26 feb. 2024
Thank you for staying with us. We appreciate your business.

10/10 Excelente

Daniela, Princeville

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Perfect for skiing with little kids. Pool, restaurant and easy access to ski slop! 👍
Se hospedó 2 noches en febrero de 2024
Respuesta de Shera Chumbler, el 26 feb. 2024
We are so happy to hear you enjoyed your time with us. We hope to see you again soon!

8/10 Bueno

Scott

Viaje en grupo, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Family fun at a fair price. Propert is a bit dated reasonably clean nice staff
Se hospedó 3 noches en febrero de 2024
Respuesta de Shera Chumbler, el 5 feb. 2024
Thank you for your feedback about your stay with us. We are glad to hear you enjoyed your time and hope to see you again.

8/10 Bueno

Karen

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en enero de 2024
Respuesta de Shera Chumbler, el 5 feb. 2024
We appreciate your feedback.

8/10 Bueno

Keith

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Shera Chumbler, el 5 feb. 2024
Thank you for staying with us. We appreciate your business.

10/10 Excelente

Dermot, Valparaiso

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location
Se hospedó 2 noches en enero de 2024
Respuesta de Shera Chumbler, el 5 feb. 2024
We are glad to hear you enjoyed your stay with us.

8/10 Bueno

Monika

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Shera Chumbler, el 5 ene. 2024
Thank you for staying with us. We appreciate your business.

6/10 Aceptable

Napassorn

Le gustó: Servicio y personal
Se hospedó 1 noche en diciembre de 2023
Respuesta de Shera Chumbler, el 5 ene. 2024
Thank you for staying with us.

10/10 Excelente

Sirilak

Se hospedó 1 noche en diciembre de 2023
Respuesta de Shera Chumbler, el 5 feb. 2024
Thank you for staying with us.

10/10 Excelente

Srdan

Se hospedó 3 noches en diciembre de 2023
Respuesta de Shera Chumbler, el 5 ene. 2024
We are happy to hear you enjoyed your time with us.

8/10 Bueno

Ellen

Viaje en grupo
Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en diciembre de 2023
Respuesta de Shera Chumbler, el 5 ene. 2024
Thank you for staying with us.

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing and everyone was so nice.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Shera Chumbler, el 5 ene. 2024
Thank you for staying with us. We appreciate your business.

10/10 Excelente

Don, Cuba

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Our only complaint is that there are no elevators to get to and from the rooms. My wife has great difficulty negotiating stairs.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Shera Chumbler, el 24 nov. 2023
Hi Don, We're so glad to hear that you enjoyed your stay. If you should choose to stay another time, please contact us and we can see about getting you on a room on the ground floor to avoid any stairs. We're happy to help if we're able. Thank you!

4/10 Malo

Rebecca

Viaje en grupo
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Accused of being dishonest
Check in was wonderful. Dining we were asked to pay our bill because she was concerned of us leaving? Do they treat all guest like this? We ordered appetizers and a Bloody Mary. Waitress Never asked if we’d like to order anything else. I passed the bill back to her and stated we weren’t finished. We had planned on dinner. She took the bill got us a second drink brought the second bill with the drinks. And made the comment that she was concerned we would leave without paying. We’re guest in the hotel!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Shera Chumbler, el 8 nov. 2023
Hello Rebecca, Thank you for letting us know about your stay. I was made aware of your dining experience. First I want to apologize for the service you received while dining at the Summit. That is no way a reflection of how we train or expect our servers to treat our customers. Second, I did talk to our Food & Beverage Manager and the server herself about the situation. Again I am very sorry and hope the rest of your stay was more enjoyable. Thank you!

8/10 Bueno

Nadine Liana Mae

Se hospedó 1 noche en octubre de 2023
Respuesta de Shera Chumbler, el 8 nov. 2023
Thank you for staying with us. We appreciate your business.

10/10 Excelente

Debra

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was my second stay at this property. Best views of the Mississippi River valley. Especially in the fall. My room was updated and clean. Staff was so friendly and easy to reach. Our breakfast was delicious. Wonder the grounds. It’s a beautiful place. Also, I highly recommend the river boat tour, riding the ski lifts, and the soaring Eagle zip line chair. We WILL be BACK!
Se hospedó 2 noches en octubre de 2023
Respuesta de Shera Chumbler, el 3 nov. 2023
Hi Debra, We are thrilled to hear that how much you enjoyed your stay with us. Yes, the fall is one of the prettiest seasons to visit us with the changing of the leaves. We look forward to having you stay with us again.

10/10 Excelente

Michael

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful location on a mountain top with the view of Mississippi River and wooded rocks. Nice walking and biking trails, swimming pool with sauna and spa, restaurant with the bar. We had a room with the view, refrigerator and microwave. Friendly staff. They let us check-in early. Recommend!
Se hospedó 2 noches en octubre de 2023
Respuesta de Shera Chumbler, el 3 nov. 2023
Hi Michael, We are so happy to hear about your wonderful stay with us. We hope you'll visit us again. Have a great day!

6/10 Aceptable

Dirk

Viaje en pareja
Le gustó: Limpieza y servicios
Mixed experience. Service was so-so. Why start breakfast later than announced? 8am is already late. Why isn‘t the kitchen ready and are we asked to wait yet another 15 minutes? Cocktail at the bar was mediocre. The scenery outside is great. Dinner was fine. Wine was well priced and value for money.
Se hospedó 2 noches en octubre de 2023
Respuesta de Shera Chumbler, el 3 nov. 2023
Hello Dirk, I'm sorry your did not receive the best experience we should have given. Beyond the issues mentioned, I hope you were able to enjoy your time and maybe take in a little bit of the town of Galena as well. I appreciate your feedback and thank you for your business.

10/10 Excelente

Kristen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had a terrific stay. Breakfast (add cost) was a delicious buffet. Views can’t be beat from the dining room. Property was well-maintained. Clean room. I will be back!
Se hospedó 2 noches en octubre de 2023
Respuesta de Shera Chumbler, el 3 nov. 2023
Thank you for your wonderful feedback. We appreciate you!

8/10 Bueno

Emily

Se hospedó 3 noches en octubre de 2023
Respuesta de Shera Chumbler, el 3 nov. 2023
Thank you for staying with us.

10/10 Excelente

Tim

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en octubre de 2023
Respuesta de Shera Chumbler, el 3 nov. 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excelente

Kathy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No hair dryer in the room :(
Se hospedó 1 noche en octubre de 2023
Respuesta de Shera Chumbler, el 26 oct. 2023
I wish you would have contacted us about not having a hair dryer as we have extras at the desk. We will check your room and replace the missing dryer. Thank you for staying with us.

8/10 Bueno

Vasilis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
But the hallways had a musty unpleasant smell, as it has not been painted or the carpet changed for many years.
Se hospedó 2 noches en octubre de 2023
Respuesta de Shera Chumbler, el 26 oct. 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excelente

Vansh N

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
Beautiful property, muggy inside but the rooms were clean and staff was excellent. Homey feel to the resort.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Shera Chumbler, el 26 oct. 2023
We strive to provide the best customer service as possible and are happy to hear you had a pleasant stay.

10/10 Excelente

James

Viaje en pareja
We had a blast on the Alpine slides. Room and staff was great . The View of the Mississippi Valley was breathtaking.. All Good !!!!
Se hospedó 1 noche en octubre de 2023
Respuesta de Shera Chumbler, el 26 oct. 2023
We are so glad to hear you enjoyed your stay with us.

8/10 Bueno

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bad Knees
No elevator
Se hospedó 3 noches en octubre de 2023
Respuesta de Shera Chumbler, el 22 oct. 2023
Thank you for your feedback. We do have rooms on the main floor to avoid any stairs. For any future stays, we urge you to call us directly so we can place you on the main floor.

8/10 Bueno

Larry

Se hospedó 2 noches en octubre de 2023
Respuesta de Shera Chumbler, el 8 nov. 2023
Thank you for your feedback. We appreciate your business.

10/10 Excelente

Julie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was very friendly. Food/bar was excellent.
Se hospedó 2 noches en octubre de 2023
Respuesta de Shera Chumbler, el 18 oct. 2023
Hi Julie, Thank you for your kind feedback. We are very happy to hear that you enjoyed your stay with us so much. We take great pride in providing the best customer service we can. We appreciate your business and hope you'll visit us again.

10/10 Excelente

Kathy

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Absolutely gorgeous
Se hospedó 3 noches en octubre de 2023
Respuesta de Shera Chumbler, el 18 oct. 2023
Hi Kathy, We are so happy to hear that you enjoyed your stay with us. We agree the view is something we as employees are lucky to enjoy daily!

4/10 Malo

Pam

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Shera Chumbler, el 7 oct. 2023
Thank you for staying with us.

10/10 Excelente

Renee, Lake in the Hills

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I’ve been coming to Chestnut Mountain Lodge for 3 decades. It’s always a wonderful get away!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Shera Chumbler, el 5 oct. 2023
We appreciate our repeat guests and are glad to continue providing excellent service. We look forward to you staying again!

10/10 Excelente

Lorene M, Palos Park

Se hospedó 1 noche en septiembre de 2023
Respuesta de Shera Chumbler, el 20 oct. 2023
We are very happy to hear you enjoyed your stay with us.

10/10 Excelente

miguel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The place was great, more the I expected, clean, confort. Great memories
Se hospedó 1 noche en septiembre de 2023
Respuesta de Shera Chumbler, el 5 oct. 2023
We are so happy to hear we exceeded your expectations and you enjoyed your time with us. We appreciate your feedback and business.

8/10 Bueno

Nathaniel

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I wish that we didn't have to pay for every single ride rather than it be more like a lift ticket where it was an all day ticket. It got pretty pricy. The activities themselves were fun and entertaining. The boat tour was informative and relaxing.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Shera Chumbler, el 5 oct. 2023
We are happy to hear you enjoyed your time at Chestnut Mountain Resort. We appreciate your business.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice stay!
Se hospedó 2 noches en septiembre de 2023
Respuesta de Shera Chumbler, el 22 sept. 2023
We appreciate you staying with us.

10/10 Excelente

Bert

Se hospedó 1 noche en septiembre de 2023
Respuesta de Shera Chumbler, el 6 oct. 2023
Thank you for staying with us.

6/10 Aceptable

Nancy

Se hospedó 1 noche en septiembre de 2023
Respuesta de Shera Chumbler, el 5 oct. 2023
Thank you for staying with us.

8/10 Bueno

Luann

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Met our needs but needs updated!
This is a very dated resort. There were a lot of little things that could be improved to make it a much better experience. The front desk staff need to be more attentive when it's a busy time for check in or outs. I called the resort the day before our arrival to tell them we would be late, they asked if it was going to be after midnight and i explained it could be. That was going to be an issue! If we weren't going to be there before midnight we would lose our room! I had to wait till the manager got in and speak to her about it. This shouldn't have even been an issue because they weren't sold out and it was paid for. For the price, they could easily provide pastries or bagels for breakfast and still have a sit-down breakfast menu in the restaurant. The towel bar in the bathroom was loose and falling out. Hallways smelled. The room was clean, but it would have been nice to have a regular small table and chairs instead of a plastic chair. The sink faucet turned the wrong way The pool was nice, but the sauna didn't work. Also, they may want to periodically check on guests. There were people vaping , with glass beer bottles and one guy didn't want to swim but opened the outside door and then everyone was cold. The cleaning staff was awesome as was the waitress in the restaurant. All in all it was good but needs improvement.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Shera Chumbler, el 17 sept. 2023
Hello Luann, Thank you for taking the time and letting us know about your stay. I will certainly pass along your thoughts to the different departments in hopes that we can be of better service in the future. I am happy to hear that in all you enjoyed your stay and hope you'll visit Chestnut again in the future.

10/10 Excelente

William

Se hospedó 2 noches en septiembre de 2023
Respuesta de s, el 5 oct. 2023
Thank you for staying with us.

10/10 Excelente

Allison

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Jose and staff were awesome
Se hospedó 1 noche en septiembre de 2023
Respuesta de Shera Chumbler, el 17 sept. 2023
We will pass on your kind words to the staff. Thank you for staying with us.

8/10 Bueno

Liubov

Se hospedó 2 noches en septiembre de 2023
Respuesta de Shera Chumbler, el 17 sept. 2023
Thank you for staying with us.

8/10 Bueno

Timothy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Been to galena in the past, First time staying here, would definitely go back. Staff was nice and helpful, room was clean,quiet and very comfortable. We took the Alpine slide down to take the boat ride on the Mississippi. Highly recommend both ! It's about a 20 minute drive to downtown galena, but the veiw from the hotel is beautiful, and watching the bald eagles and turkey vultchures flying around is amazing. P.S. you see the eagles better from the boat ride.
Respuesta de Shera Chumbler, el 4 sept. 2023
Hello Timothy, We are thrilled to hear how much you enjoyed your time at Chestnut Mountain Resort. Thank you for sharing your adventures and tips for anyone looking to stay at our resort. We wish you a great rest of the summer and hope you'll visit us again!

8/10 Bueno

Thomas

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We truly enjoyed our get away to Chestnut Mt Resort. There was peace and quiet, which is what we were hoping. The staff was courteous and friendly. Lots to do and see. We will be back.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Shera Chumbler, el 4 sept. 2023
Hello Thomas, Thank you for your kind words and letting us know how much you enjoyed your stay. We look forward to having you visit us again.

8/10 Bueno

Diana

Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal
Very family friend!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Shera Chumbler, el 4 sept. 2023
Thank you for your kind feedback. We appreciate your business and wish a you a great rest of your summer.

6/10 Aceptable

Rita

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The best thing about this property is the view!! This hotel is very outdated for $200.00 a night and I can’t figure out how they stay open with no elevators or handicapped doors at entrance.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Shera Chumbler, el 4 sept. 2023
Hello Rita, Thank you for your feedback. We are constantly striving to provide new updates and have done many in recent years. We do provide handicapped rooms on the main floor, if you would have required one, I wish you would have mentioned it to us at the Front Desk so we could have accommodated you. I hope the rest of your stay was enjoyable and please feel free to reach out for any specific accommodations for any future visits.