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Opiniones de Grant Hills Motel

2 out of 5
Grant Hills Motel
9372 U.S. 20 West, Galena, IL

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 487 de 843 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 268 de 843 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 60 de 843 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 22 de 843 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 6 de 843 opiniones" "

9.2/10

Limpieza

9.4/10

Servicio y personal

8.6/10

Servicios

8.8/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Bob

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great view, cute puppies
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Yanett

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy to find. Clean. Front desk was great!
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Kristin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Wonderful staff!
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Holly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Old motel, well maintained, with helpful innkeeper. Good value for tourist town.
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

D.

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Thanks for a nice stay. I appreciate the cleanliness of the room, and pleasant staff. There was only one small thing that I forgot to mention before I left that the sink in the bathroom needed to have the drain fixed. Minor problem. I will be back!
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

marsha, Monona

Viaje en grupo
Wonderful people; quiet sleep; problem getting hot water
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Kenya

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very friendly customer service I will be back next year
Se hospedó 2 noches en abril de 2024
Respuesta de Sheri/Property Manager, el 28 abr. 2024
Thank you so much for your feedback. I am happy you have made some memories with us. I am looking forward to having you as our guest in the near future.

10/10 Excelente

Karen

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
They have a fire pit, laundry room and kitchen that guests can use. There is a beautiful in ground pool.
Se hospedó 2 noches en abril de 2024
Respuesta de Sheri/Property Manager, el 28 abr. 2024
Thank you for your feedback. I am looking forward to having you as our guest again in the near future

10/10 Excelente

Scott

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We have stayed at the Grant Hill Motel many times before, and we were happy to see the upgrades they had made.
Se hospedó 1 noche en abril de 2024
Respuesta de Sheri/Property Manager, el 22 abr. 2024
Thank you for your feedback. We still have more rooms to work on, we will continue with the upgrade's. Thank you for noticing. I look forward to having you back as our guest in the near future.

10/10 Excelente

Kenneth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Sheri/Property Manager, el 22 abr. 2024
Thank you for your feedback

8/10 Bueno

Julie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Can't say enough about how friendly and helpful Sherry at from desk was. She was very attentive to our needs. Room was nice and clean.
Se hospedó 1 noche en abril de 2024
Respuesta de Sheri/Property Manager, el 17 abr. 2024
Julie, thank you for your kind words and your feedback. I'm happy you made positive memories here in Galena. I really look forward to having you back as our guest again in the near future.

10/10 Excelente

Martha Garza

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Omg very clean.. we rested very well.. I had just had a procedure and the beds were comfortable and ambiance was peaceful.. the property is exceptionally clean… I would definitely recommend your stay here . Galena is a few minutes away..
Se hospedó 2 noches en abril de 2024
Respuesta de Sheri/Property Manager, el 5 abr. 2024
Martha, thank you so much for the feedback. I am truly happy that you had a memorable stay with us, considering that you had a procedure and I hope all went well with that. I look forward to having you and your Sister as our guest again in the near future.

8/10 Bueno

Debra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Sheri/Property Manager, el 5 abr. 2024
Thank you for your feedback. Looking forward to having you again as our guest.

8/10 Bueno

Becky

Very friendly,clean and quiet. Would go back again!
Se hospedó 1 noche en febrero de 2024
Respuesta de Sheri/Property Manager, el 27 feb. 2024
Thank you for your feedback, I truly appreciate it. I look forward to having you back as our guest in the future.

10/10 Excelente

Lori

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This is a very nice motel. The room was clean and well appointed with a microwave and mini fridge. It is very convenient to Galena. Staff was cordial and accommodating.
Se hospedó 5 noches en febrero de 2024
Respuesta de Sheri/Property Manager, el 25 feb. 2024
Thank you Lori, for your feedback. I truly appreciate it. We look forward to having you as our guest again in the future.

10/10 Excelente

Tracey

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Old but very clean. If you have to park out back it is very dark and not well lit.
Se hospedó 1 noche en febrero de 2024
Respuesta de Sheri/Property Manager, el 19 feb. 2024
Thank you for your feedback. We do have rope lighting that should have lit up the walkway, I apologize if it was not working. Glad you enjoyed your stay

10/10 Excelente

malgorvata

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel is not fancy, modern object but it has good location, nice office staff, is clean and price is very reasonable
Se hospedó 1 noche en febrero de 2024
Respuesta de Sheri/Property Manager, el 25 feb. 2024
Thank you for your feedback! We look forward to having you as our guest in the near future

8/10 Bueno

Ricky

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Weekend getaway
It was a nice long weekend getaway. It's an older property, but it was clean, conveniently located and comfortable. I would stay again
Se hospedó 2 noches en febrero de 2024
Respuesta de Sheri/Property Manager, el 19 feb. 2024
Thank you Ricky for your feedback. I truly appreciate it. Looking forward to having you as our guest again.

10/10 Excelente

Timothy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to town and other attractions, owner was very accommodating and friendly, but of course you're not gonna get a crazy suite for the price point, but my room had clean furniture, little to no dust, a hot shower, and a nice air conditioning unit.. Can't beat it, thank you!
Se hospedó 2 noches en enero de 2024
Respuesta de Sheri/Property Manager, el 19 ene. 2024
Thank you for your feedback, we truly appreciate it. I look forward to you staying with us again.

2/10 Terrible

Amber

No le gustó: Servicio y personal
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sheri/Property Manager, el 19 ene. 2024
Sorry you was not happy with your stay. Perhaps fill me in on the issues. I am always willing to make your stay better, I just need to know more info.

8/10 Bueno

Elizabeth

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was our first time staying at Grant Hills and it was very pleasant. The owner was very friendly and helpful when we checked in. The motel is older but very well kept and comfortable. The room was very clean, the beds were comfortable, it had a microwave and refrigerator and it was nicely decorated. It met all our needs and we will definitely come back the next time we’re in Galena.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Sheri/Manager, el 11 dic. 2023
Elizabeth - Thank you for your feedback, it truly is appreciated. I will be looking forward to having you as our guest in the near future. I am happy you enjoyed your stay.

10/10 Excelente

JAMES

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Unbelievably Helpful!
Sheri was fabulous and sooo accommodating. We called about a late check in and she went out of her way to take care of us!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sheri/Property Manager, el 19 ene. 2024
Thank you James for the feedback, I truly appreciate it. I really look forward to having you stay with us again.

4/10 Malo

Ralph

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sheri/Manager, el 11 dic. 2023
Thank you for your feedback, sorry our stay was not as you expected. I sent you a private message, hoping for the input from you as to what you feel needs to be improved.

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Truly a home away from home
I have stayed here too many times to count for the last few years, and it stands alone for value, confort, convenience, and conviviality.
Se hospedó 5 noches en noviembre de 2023
Respuesta de Sheri/Property Manager, el 19 ene. 2024
Thank you Michael I truly appreciate your feedback. We always look forward to having you and your furbaby stay here with us. I love that you are making memories here.

10/10 Excelente

Craig, New Lenox

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good stay at a good price.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Sheri/Property Manager, el 19 ene. 2024
Thank you for your feedback, I truly appreciate it. Look forward to having you as our guest again

10/10 Excelente

Mike

Le gustó: Limpieza, servicios, condiciones de la propiedad
Very convenient
Se hospedó 3 noches en noviembre de 2023
Respuesta de Sheri/Manager, el 9 dic. 2023
Thank you for your feedback, we truly appreciate it.

10/10 Excelente

Helen

Se hospedó 2 noches en noviembre de 2023
Respuesta de Sheri/Property Manager, el 19 ene. 2024
Thank you for your feedback!

6/10 Aceptable

D JAY

No le gustó: Servicio y personal
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sheri/Manager, el 17 nov. 2023
Thank you for your feedback!

10/10 Excelente

Barbara

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We’ll maintained, good value
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sheri/Manager, el 17 nov. 2023
Thank you for your feedback!! We look forward to having you as our guest again in the near future.

10/10 Excelente

Mary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sheri/Manager, el 17 nov. 2023
Thank you for your feedback! we look forward to having you as our guest again in the future. :)

10/10 Excelente

Pam

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean and safe
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sheri/Manager, el 6 nov. 2023
Thank you for your feedback. Looking forward to having you as our guest again.

4/10 Malo

CYNTHIA

Se hospedó 1 noche en noviembre de 2023
Respuesta de Sheri/Manager, el 9 dic. 2023
Thank you for your feedback, we truly appreciate it!

8/10 Bueno

Deborah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nothing fancy- but adequate!
This motel may not have all the amenities of a bigger hotel but it was very clean, staff was quite friendly, and I felt safe there staying alone. The beds were listed as queens but I'm pretty sure they were full size. There was a microwave and mini refrig in the room. It would have been nice to have a coffee pot, but coffee was offered at the front desk. I noticed picnic tables and firepit out back, but it was Nov. There also is a nice looking outdoor pool, but again, it was Nov during my stay. if you want to save money and just have a clean room and bed...this is your place.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sheri/Manager, el 6 nov. 2023
Thank you for your feedback. You will definitely have to come back in the summertime and enjoy our heated outdoor pool :). We had a busy weekend this weekend full Motel and the fire pit definitely had been used the whole weekend :).

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Typical motel
Cute office area. Friendly staff- Room typical for a motel. Got a room with 2 beds, But 2 different mattresses-both extremely uncomfortable. Old- sunk to middle. Pillows flat. Clean bathroom. Great location.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sheri/Manager, el 6 nov. 2023
Thank you for your feedback. Sorry about the beds wish I knew which room as I do not sleep in any of the rooms so the only way I know if the mattress needs to be replaced is if someone will let me know.

8/10 Bueno

Kirsti

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en octubre de 2023
Respuesta de Sheri/Manager, el 6 nov. 2023
Thank you for your feedback!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Grant Hills Motel, very affordable and friendly!
We had the Queen Room. Everything was very clean and bed was comfy. Checking in was fast and easy. Hotel owner was very friendly. No breakfast, which is totally fine, but she does coffee and hot water for tea every morning. We were in town for a wedding and it was a great priced place to stay very close to the resort and downtown Galena. Def would stay here again!
Se hospedó 1 noche en octubre de 2023
Respuesta de Sheri/Manager, el 6 nov. 2023
Thank you for your feedback. I love it knowing that memories were made here. I look forward to having you as our guest again..

8/10 Bueno

Patrick

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean room. Great service. Bed was a bit soft & worn—could use an upgrade.
Se hospedó 3 noches en octubre de 2023
Respuesta de Sheri/Manager, el 27 oct. 2023
Thank you for your feedback. We are a work in progress and appreciate your input. That room is on the list for bed upgrade.

10/10 Excelente

Jennifer

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, welcoming, has a firepit out back with free firewood that was great! Beautiful and well kept grounds. Now, just know you arent staying at a “Hilton”. Its a “vintage” motel, so keep that it mind!
Se hospedó 2 noches en octubre de 2023
Respuesta de Sheri/Manager, el 16 oct. 2023
Thank you for your feedback, I truly appreciate it. You described the Motel perfectly. We look forward to having you back to make more memories.

10/10 Excelente

Irmgard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Sheri/Manager, el 16 oct. 2023
Thank you for your feedback! truly appreciate it.

10/10 Excelente

Deanna

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is such a cute place. They have done a great job at updating the rooms. We are glad wee booked this place. Very friendly staff. And pet friendly!!
Se hospedó 1 noche en octubre de 2023
Respuesta de Sheri/Manager, el 27 oct. 2023
Thank you for your feedback. Looking forward to having you as our guest again in the future. Home away from home is what we strive for.

6/10 Aceptable

Joel

Viaje familiar
Le gustó: Servicios
Service was great
Se hospedó 1 noche en octubre de 2023
Respuesta de Sheri/Manager, el 16 oct. 2023
Thank you for your feedback! truly appreciate it.

10/10 Excelente

Gleyn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Sheri/Manager, el 6 oct. 2023
Thank you Gleyn for your feedback. We truly appreciate it.

10/10 Excelente

Sophie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Sheri/Manager, el 6 oct. 2023
Thank you Sophie I appreciate your feedback

10/10 Excelente

Barb

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sheri/Manager, el 6 oct. 2023
Thank you for your feedback. We truly appreciate it.

4/10 Malo

Diana

Viaje en grupo
No le gustó: Servicio y personal y condiciones de la propiedad
Room unsafe without a working deadbolt lock, not just a chain. Shower was ultra slick with no grab bars or sufficient number and placement of non-slip tub stickers to prevent falls. Parking for our room on the back side was ridiculous (not enough spaces). Very clean rooms, though.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Sheri/Manager, el 6 oct. 2023
Thank you for your feedback. Deadbolt was fixed. Shower does have the non-slip stickers as you call it. We have certain rooms that have the grab bar usually it is requested. We have 33 rooms here and all of our rooms are usually booked so parking can be a bit of a hassle but it is do able. We do have very clean rooms our Motel has been here since 1955, we work very hard to please our guest.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good place to stay reasonable no frills motel.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sheri/Manager, el 24 sept. 2023
Hi - Thank you for your feedback. I am truly happy that you made happy memories with us.

10/10 Excelente

Les

Se hospedó 1 noche en septiembre de 2023
Respuesta de Sheri/Manager, el 16 oct. 2023
Thank you for your feedback! truly appreciate it.

10/10 Excelente

Ronald

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Our stay at Grant Hills was very pleasant. We were in Galena to attend a family wedding. The motel was just what we needed, and we didn’t have to pay for all the extra amenities that we would not have used elsewhere.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sheri, el 20 sept. 2023
Thank you for your feedback it truly is appreciated.

8/10 Bueno

Thomas

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
No breakfast provided, just coffee or tea hotel is a no frills place, room was smallish but we did have queen bed not much noise from room to room thru walls I would stay again if I needed a place to stay while in Galena
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sheri, el 20 sept. 2023
Thank you Thomas for your feedback. We truly appreciate it.

4/10 Malo

Barb

No le gustó: Servicio y personal, servicios, condiciones de la propiedad
The road noise was horrible, unable to sleep and pillows were flat, no support at all. Sidewalks were deteriorating and hard to walk on.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sheri, el 20 sept. 2023
Thank you for your feedback. We are a hotel located on Highway 20 noise to be expected. We carry brand new pillows had you requested different pillows we would have been more than happy to accommodate you in this matter. We have been here since 1955, still a work in progress. Sorry you did not enjoy your stay.