Habitación estándar, 1 cama King size, para no fumadores, refrigerador y microondas (with Sofabed) | Escritorio, tabla de planchar con plancha y internet por cable gratis

Opiniones de Best Western Gallup West

2.5 out of 5
Best Western Gallup West
111 Twin Buttes Road, Gallup, NM

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 543 de 1006 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 275 de 1006 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 93 de 1006 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 49 de 1006 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 46 de 1006 opiniones" "

8.8/10

Limpieza

8.8/10

Servicio y personal

8.0/10

Servicios

8.4/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Rene

Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 12 abr. 2024
Hello Rene, We're sorry to hear that your experience fell short of expectations. Please feel free to reach out to us directly to discuss any concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to address any issues you encountered.

2/10 Terrible

Andrea

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I made and paid for a reservation. When I arrived they told me they had been booked for 2 hours and had no rooms left. I want my money back.
Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 17 jun. 2023
Hello Andrea,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2023
Respuesta de Manager, el 27 abr. 2023
Dear Guest,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excelente

Yohana

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2021

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en marzo de 2021
Respuesta de Bee, el 21 abr. 2021
Thank You for your wonderful feed back. Hope to see you soon and Have a wonderful day, be safe!

10/10 Excelente

Amirul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice staff. Clean rooms and bathroom. Some wind noise (draft thru AC vents)on a windy day.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Rosemarie

Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice Hotel for the Location
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Paula

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great night stay
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 10 may. 2024
Hello Paula,We appreciate your positive feedback on your recent stay with us. Should you have any more comments or suggestions, feel free to reach out. Thank you for choosing to stay with us, and we hope to welcome you back again soon.

10/10 Excelente

Enrico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Gutes Hotel für einen Stopp.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 7 may. 2024
Hello Enrico,Vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung zu hinterlassen. Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben und schätzen Ihr Feedback sehr. Zögern Sie nicht, uns bei zukünftigen Fragen oder Anliegen zu kontaktieren.

10/10 Excelente

Virginia, Riverside

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
So clean with very friendly staff. Great work out roo.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 7 may. 2024
Hello Virginia,We are delighted to hear that you found our hotel clean and our staff friendly. It's wonderful that you enjoyed our workout facilities. We appreciate your feedback and hope to welcome you back soon for another enjoyable stay.

8/10 Bueno

Sandra

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was very friendly like the location away from any loiterers. Clean rooms and decent breakfast. Noticed they had a vehicle charging station. Would stay there again!
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 6 may. 2024
Hello Sandra,We truly appreciate your positive feedback on our friendly staff, clean rooms, and convenient location. Our vehicle charging station is indeed a popular feature with our guests. We look forward to welcoming you back on your next visit.

10/10 Excelente

Darla, Ada

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful!
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 6 may. 2024
Hello Darla,We are delighted to hear that you had a wonderful stay at our hotel. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable experience.

10/10 Excelente

Susan

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place is beautiful. We had a nice time for being there only one evening. The staff are extremely helpful and so polite. The hotel is exceptionally clean. I would definitely recommend. If I ever return to Gallup I will most likely stay here.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 4 may. 2024
Hello Susan,We are delighted to hear that you enjoyed your stay with us, and that our staff's hospitality and the cleanliness of our hotel met your expectations. Your recommendation means a lot to us, and we look forward to the opportunity to welcome you back should your travels bring you to Gallup again.

10/10 Excelente

Peggy

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was great being on the first floor having a medium size dog and easy access taking them out for a walk. The room was nice and clean.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 30 abr. 2024
Hello Peggy,We are delighted to hear that you enjoyed your stay on the first floor with your furry companion and found the room to be clean and comfortable. Your feedback is greatly appreciated!

10/10 Excelente

Bonnie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean quiet
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 1 may. 2024
Hello Bonnie,We appreciate your feedback on your positive experience with us. Providing a tranquil environment for our guests is a top priority. Your satisfaction is important to us and we hope to welcome you back in the future.

10/10 Excelente

James

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy check in, friendly front desk staff, clean room nice size with all of the expected amenity’s. I loved the built in bathroom night light.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 30 abr. 2024
Hello James,We are pleased to hear that you enjoyed our smooth check-in process, friendly staff, and clean, well-appointed room. The bathroom night light is indeed a convenient touch. We appreciate your positive feedback and hope to welcome you back for another excellent experience in the future.

6/10 Aceptable

Fanny

Viaje en pareja
It was a nice and modern room. It was clean. They had a great continental breakfast. However, we had a room on the first floor and the person above us sounded like they were moving furniture all night. The room next to us was blasting the tv. They have very thin walls and we couldn’t sleep very well. Otherwise, it was a fine experience.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 1 may. 2024
Hello Fanny, Thank you for sharing your feedback with us. We are delighted that you enjoyed our modern room and our great continental breakfast. We appreciate your comments regarding noise disturbances and apologize for any inconvenience caused. Our team is always here to assist guests with any concerns for a more comfortable stay.

10/10 Excelente

Patricia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 1 may. 2024
Hello Patricia,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

8/10 Bueno

Yvonne

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean.
Respuesta de Manager, el 30 abr. 2024
Hello Yvonne,We strive for cleanliness and are delighted to hear you found our hotel in top condition. We appreciate your feedback and hope to welcome you back for another enjoyable stay.

10/10 Excelente

Cherrie, Parrish

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great staff!
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 28 abr. 2024
Hello Cherrie,We are pleased to hear that you found our staff to be exceptional during your stay! Your kind words are truly appreciated, and we hope to welcome you back in the future for another enjoyable experience at our hotel.

6/10 Aceptable

Gisele

Viaje familiar
The front desk can be nicer I check in around 8pm and I left at 3 am I ask if they will have any fresh coffee the lady said I will make a note so you will have a fresh coffee at 3 am. Before leaving I ask if they make coffee and the guy said no and have a great day! 😳
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 28 abr. 2024
Hello Gisele,Thank you for sharing your feedback with us. We appreciate you bringing this to our attention, as we continually strive to improve our guest experience. Please do not hesitate to reach out to our management team to discuss your stay further. We value your input and hope to welcome you back for a better experience in the future.

10/10 Excelente

Dakota

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Extremely comfortable stay, gym was night, sleep was nice, staff was nice.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 28 abr. 2024
Hello Dakota,We are glad to hear that you had a comfortable stay and enjoyed our amenities like the gym. Our team always strives to provide excellent service to all our guests. Should you have any feedback or need further assistance, please don't hesitate to reach out to our management.

8/10 Bueno

Brian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Pretty good for the area
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 26 abr. 2024
Hello Brian,We appreciate your feedback and are glad to hear you found our hotel suitable for your needs. If there's anything we can do better next time, please don't hesitate to let us know. Your satisfaction is our priority.

10/10 Excelente

Andrew

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very clean property, feels new!
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 26 abr. 2024
Hello Andrew,We are delighted to hear that you found our property to be clean and well-maintained during your stay. Your feedback is greatly appreciated and we hope to welcome you back in the future.

10/10 Excelente

Laura

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was great
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 26 abr. 2024
Hello Laura,We are pleased to hear that you found our staff to be exceptional during your stay. We strive to provide top-notch service to all our guests and appreciate your positive feedback. Should you have any further comments or suggestions, please feel free to reach out to us directly.

10/10 Excelente

Bonifacio

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Safe and convenient
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 26 abr. 2024
Hello Bonifacio,We appreciate your feedback and are pleased to hear you found our hotel safe and convenient. Guest satisfaction is our top priority, and we hope to welcome you back in the future for another enjoyable stay.

10/10 Excelente

Jeremy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I was able to sleep like a baby
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 25 abr. 2024
Hello Jeremy,We are delighted to hear that you enjoyed a restful night's sleep during your stay with us. Our team strives to provide a comfortable environment for all our guests. Should your travels bring you back to the area, we look forward to welcoming you again for another relaxing stay.

10/10 Excelente

verna

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
There wasn't anything I didn't like. All was good.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 19 abr. 2024
Hello verna,We are pleased to hear you enjoyed your stay with us. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future.

10/10 Excelente

Christie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice and pleasant and quiet.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 15 abr. 2024
Hello Christie,We are delighted to hear that you found our hotel to be nice, pleasant, and quiet. Your comfort is important to us, and we appreciate your positive feedback. If you have any more comments or suggestions, please feel free to contact us.

8/10 Bueno

Kathleen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great for a nite or 2. Very clean, check in went smooth, desk person Pamela was very nice and helpful. Amenities are up to date, nice size fridge. Beds and pillows are comfortable. This is a very good value. I would come back. Writing this before bed, don’t know about comp breakfast.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 15 abr. 2024
Hello Kathleen,We're delighted you had a smooth check-in experience and found our hotel clean and our amenities up-to-date. We're glad Pamela provided nice service. We appreciate your feedback and hope to welcome you back soon. Thank you for sharing your experience with us.

6/10 Aceptable

Diana

Viaje de negocios
Le gustó: Limpieza y servicio y personal
soundproofing is poor- at midnight when other guests above me got up or used the bathroom was loud enough to awaken me from sleep older hotel with some cracks in the tub, but was clean and well outfitted in the room
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 14 abr. 2024
Hello Diana,We appreciate your detailed feedback regarding your recent stay. Your comments will be shared with our team for further evaluation. It is great to hear that you found the room clean and well-equipped. We strive to provide a comfortable experience for all our guests. Thank you for bringing your concerns to our attention, and we hope to welcome you back in the future.

4/10 Malo

William

No le gustó: Condiciones de la propiedad
Poor guest parking. Only a Taco Bell restaurant within a mile. Other restaurants are reportedly 4 miles away. Mix-up with Expedia for 2 queen beds vs a king bed. Desk refused to change without an up charge. Expedia reported the two were the same price. It may well have been my fault. Not fixing it is on Best Western.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 16 abr. 2024
Hello William,We appreciate your feedback regarding the parking situation and nearby dining options. We recommend checking directly with the hotel regarding room preferences in the future. Our team strives to accommodate special requests whenever possible. Thank you for staying with us.

10/10 Excelente

Christina

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place with comfortable beds.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 14 abr. 2024
Hello Christina,We're pleased to hear you found our beds comfortable during your stay. Your feedback is appreciated.

10/10 Excelente

George, Winlsow

Viaje de negocios
Le gustó: Limpieza y servicios
Great manager
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 13 abr. 2024
Hello George,We appreciate your positive feedback about our manager! If you have any further comments or suggestions, feel free to reach out to our management team. Thank you for staying with us!

6/10 Aceptable

Stephen

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 10 abr. 2024
Hello Stephen,We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us with any specific feedback from your stay so we can address it promptly. Hope to welcome you back for an improved stay in the future.

6/10 Aceptable

Tita

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal
The female staff when we checked in has no good customer service. When we initially turned on the water we were surprised as the color was light brown & had to wait until it turned clear. When I informed the staff upon checked out about the water color, she was telling me that there was as repair of the pipe nearby & they were not even informed about. She was defensive & not even apologizing to their customer.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 9 abr. 2024
Hello Tita, Thank you for sharing your feedback with us. We appreciate you bringing this to our attention, as guest satisfaction is a top priority. Your comments have been noted and will be shared with the appropriate team for review and improvement. Rest assured that we take all feedback seriously to enhance our services for future guests.

8/10 Bueno

Mark, VALDERS

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great. But the heating was dated and hard to regulate.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 9 abr. 2024
Hello Mark,We appreciate your feedback regarding the heating system and will pass it along to our maintenance team for further evaluation and improvement. Your comments help us enhance our guests' experience.

8/10 Bueno

Karl

Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 26 abr. 2024
Hello Karl,We are delighted to hear that you enjoyed your stay with us! Please feel free to reach out to us directly with any further feedback you may have. We look forward to welcoming you back in the near future.

10/10 Excelente

Colleen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fair price, clean rooms, nice hot breakfast excellent staff.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 9 abr. 2024
Hello Colleen,We appreciate your positive feedback on our fair pricing, clean rooms, delicious hot breakfast, and excellent staff. Should you have any further comments or suggestions, please feel free to contact our management team.

10/10 Excelente

Lisa, Los Angeles

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Swift check in & great breakfast options!
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 5 abr. 2024
Hello Lisa,We're stoked to hear that you enjoyed our efficient check-in process and breakfast offerings. Our team strives to provide a seamless experience for all our guests. If you have any further feedback or if there is anything else we can assist you with, please feel free to reach out to our management team.

10/10 Excelente

Judy Bruestle

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Location was great right off 40 going east. Property was dated, so probably would not stay there again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 5 abr. 2024
Hello Judy Bruestle,We appreciate your feedback regarding the convenient location of our hotel. Please be assured that we value all guest comments and will share your input with our team for further review. Your comments help us in our ongoing efforts to improve our guest experience.

10/10 Excelente

Michael

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Well lit Parkin lot
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 2 abr. 2024
Hello Michael,We appreciate your feedback on the well-lit parking lot. Guest safety and security are our top priorities, and we're glad to hear you found our parking area well-illuminated. We work hard to ensure all our guests have a positive experience during their stay. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excelente

Patricia, Escondido

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was very clean and wonderful breakfast!
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 31 mar. 2024
Hello Patricia,We are delighted that you appreciated our cleanliness and enjoyed the breakfast during your stay. Your positive feedback is truly appreciated, and we hope to welcome you back in the future.

8/10 Bueno

Greg

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 2 abr. 2024
Hello Greg, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 Bueno

Patricia

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good value for the price.
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 27 mar. 2024
Hello Patricia,We are pleased to hear that you found value in your stay with us. Your feedback is important to us and we appreciate you taking the time to share your experience. If there is anything else we can assist you with, please don't hesitate to reach out.

10/10 Excelente

James

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easily qualifies as a five star experience.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 22 mar. 2024
Hello James,We appreciate your positive feedback and are delighted to hear that you had a wonderful stay with us. Please feel free to share your experience with others and we hope to welcome you back again soon for another exceptional stay.

10/10 Excelente

Justin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quality hotel. Good rate.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 22 mar. 2024
Hello Justin,We are delighted to hear you enjoyed your stay with us at our quality hotel and found our rates favorable. Your satisfaction is important to us, and we appreciate your feedback. For any future concerns or assistance, please feel free to contact our management team directly.

10/10 Excelente

Lynnette

Le gustó: Servicio y personal y condiciones de la propiedad
Not much around the hotel.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 22 mar. 2024
Hello Lynnette,We appreciate your feedback and understand that the surrounding area did not meet your expectations. Our location is ideal for those seeking a quiet retreat, and we recommend contacting local attractions for nearby activities. Thank you for staying with us, and we hope you had a pleasant overall experience.

8/10 Bueno

Patrick

Le gustó: Servicio y personal y condiciones de la propiedad
Very convenient and clean.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 22 mar. 2024
Hello Patrick,We are delighted to hear that you found our hotel convenient and clean. We appreciate your feedback and hope to welcome you back in the future for another pleasant stay.

8/10 Bueno

michelle

Nice place!
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 20 mar. 2024
Hello michelle,We are delighted to hear that you enjoyed your stay with us! Thank you for taking the time to share your positive feedback. We hope to welcome you back in the future for another pleasant experience.