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Opiniones de Eastwest Hotel

4 out of 5
Eastwest Hotel
6 Rue Des Paquis, Geneva, GE

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 633 de 952 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 251 de 952 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 44 de 952 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 15 de 952 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 9 de 952 opiniones" "

9.6/10

Limpieza

9.4/10

Servicio y personal

9.0/10

Servicios

9.2/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Jaime

nada que añadir
Se hospedó 1 noche en febrero de 2024
Respuesta de Eastwest team, el 4 mar. 2024
Dear valued guest,Thank you very much for your choosing our hotel for your recent stay in Geneva and for taking the time to review your experience.Although we are pleased to read that you enjoyed some of your aspects of your stay, we are most concerned to see that other aspects fell short of your expectations. We always strive to offer the best service for our valued guests and we take to heart all feedbacks we receive. In order to better understand the shortcomings you encountered during your stay, we would appreciate if you could contact us.We sincerely hope to have the opportunity to welcoming you back soon!With our warmest regards,The Eastwest team

10/10 Excelente

Nancy Guadalupe

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Alejandra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

4/10 Malo

Angelberto, Saltillo

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La zona en la que está ubicada el hotel es insegura, donde se palpa de cerca la prostitución a una cuadra del hotel. El elevador viejo, pequeño, los pasillos para el acceso a habitaciones estrechos, alfombras desgastadas. Visitamos durante nuestro viaje muchos hoteles, siempre buscando lo mejor y esta fue una muy mala experiencia. No recomiendo este hotel de ninguna manera.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Eastwest team, el 2 abr. 2024
Dear valued guest,Thank you for taking the time to review your recent stay with us.We regret to read that your experience fell short of your expectations. We would like to reassure you regarding our location. We enjoy a safe and privileged position, along with other luxury hotels, very close to the lake and within walking distance of the train station. And while it is true that we are also very near the red-light district, we are not in it, and the area can easily be avoided.Our reception team will be happy to advise on the best way to navigate around the area should you give us the opportunity to welcome you again in the future.Also, since we are a boutique hotel, our two elevators are not very large, but enough to fit 4 people comfortably.We hope to have the opportunity to welcome you back soon!Warm regards,The Eastwest team

10/10 Excelente

G

Viaje familiar
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Ana Belem

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Recomendable
Bonito hotel, caminable a todos lados y staff muy amable
Se hospedó 2 noches en septiembre de 2023
Respuesta de Eastwest team, el 26 sept. 2023
Dear valued guest,Thank you very much for choosing our hotel for your recent stay in Geneva!We are delighted to know how much you enjoyed your stay with us and hope to have the opportunity to welcoming you back very soon!Warm regards,The Eastwest team

8/10 Bueno

Ignasi

Le gustó: Servicio y personal
No le gustó: Limpieza
Not the nicest location, although it is close to shopping and attractions.
Se hospedó 1 noche en julio de 2023
Respuesta de Eastwest team, el 16 ago. 2023
Dear valued guest,Thank you for taking the time to rate your experience.Although we are pleased to read that you enjoyed the service provided by our team, we are concerned to see that other aspects fell short of your expectations, mostly because they do not reflect the usual standards we strive to ensure for all our clients. Rest assured that the cleanliness is one of our top priorities.We sincerely hope to have the opportunity to welcoming you back in the future! Warm regards,The Eastwest Hotel

10/10 Excelente

marcela

Se hospedó 2 noches en julio de 2023
Respuesta de Eastwest team, el 12 ago. 2023
Dear valued guest, Thank you for choosing the Eastwest Hotel during your recent visit to Geneva and for sharing your experience. We are absolutely delighted to know that you had a terrific stay. It was a real pleasure to have you with us and we hope to welcoming you back to your home in Geneva! Warm regards,The Eastwest team

10/10 Excelente

Armida

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Solo el internet representó problemas pues no hay nunca todo lo demás perfecto
Se hospedó 5 noches en mayo de 2023
Respuesta de The Eastwest team, el 2 jun. 2023
Dear valued guest,Thank you very much for taking the time to review your stay with us.We are thrilled to read that you enjoyed your experience. Regarding our internet had temporary speed issues. Rest assured that everything is perfectly functional now.We hope to welcoming you back very soon!Warm regards,The Eastwest team

6/10 Aceptable

Jose

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
No tiene estacionamiento ni un lugar para bajar equipaje si viajas en auto. Zona de prostitucion Justo en la zona de enfrente del hotel.
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

José

Se hospedó 1 noche en enero de 2023
Respuesta de The Eastwest Team, el 21 feb. 2023
Dear valued guest,Thank you very much for choosing the Eastwest Hotel for your recent visit in Geneva!We are absolutely delighted to know that you had a terrific stay with us and hope to welcome you again very soon to your home in our beautiful city!Warm regards,The Eastwest team

4/10 Malo

Ernesto

Se hospedó 2 noches en agosto de 2022
Respuesta de The Eastwest Team, el 26 sept. 2022
Dear valued guest,Thank you very much for your choosing our hotel for your recent visit in Geneva and for taking the time to review your stay.We are glad that you enjoyed your overall experience and sincerely hope to have the opportunity to welcome you back during your next visit in our beautiful city.With our warmest regards,The Eastwest team

10/10 Excelente

Juan Carlo

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me encanto el hotel súper recomendable regreso sin duda
Se hospedó 1 noche en julio de 2022
Respuesta de The Eastwest Team, el 16 ago. 2022
Dear valued guest, Thank you for choosing to stay with us. We are delighted to know that you had a wonderful stay and sincerely look forward to welcoming you back very soon. Warm regards, The Eastwest team

10/10 Excelente

Elsa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Best boutique chic hotel ever with superb staff!
Magnificent boutique hotel. Tres chic Indeed. At a great location just 2 minutes to the lake and the free boats to old tiene you can expect the most wonderfull dedign in every aspect. As a matter of fact it's better than the pictures in Hotels.com. Breakfast was perfection and the young staff were great. Tarik, Damien and the rest of them went the extra mile to make you feel like royalty. Highly revomend this place. A true Jewel!
reception
room
meeting areas
Courtyard (outdoors)
Se hospedó 3 noches en mayo de 2022
Respuesta de The Eastwest Team, el 29 jun. 2022
Dear valued guest, We sincerely thank you for taking the time to share your experience. We are thrilled to read your kind words and especially your compliments towards our team, Damien,Tarik and our other colleagues are more than happy to see you mentioned them. Also, our convenient location, a stone’s throw away from the lake as well as the train station allows you to explore the beauty of our city. We hope to welcome you back very soon for new amazing experiences! Warm regards, The Eastwest team

10/10 Excelente

Javier

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Un Lugar céntrico, tipo Boutique, con áreas comunes bonitas, a unas cuadras de atracciones importantes!! Muy contentos con el lugar!!
Se hospedó 1 noche en marzo de 2022
Respuesta de The Eastwest Team, el 29 mar. 2022
Dear valued guest, Thank you for choosing the Eastwest Hotel for your last visit in Geneva and for sharing your feedback. It is a real pleasure to read that you enjoyed so many aspects of your stay with us. We are glad you could enjoy the beauty of Geneva, thanks to our convenient location, a stone’s throw away from the lake and other attractions, as well as the train station. We look forward to the pleasure of welcoming you back in the near future for new amazing experiences! Best regards, The Eastwest team

10/10 Excelente

Israel

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely find
Great and convenient location. Excellent facilities. Kind staff. I certainly enjoyed my room: ample, comfortable, very well appointed. You can get a great deal (even with breakfast included) if you get lucky with the dates. I will return soon.
Se hospedó 3 noches en agosto de 2021
Respuesta de The Eastwest team, el 14 feb. 2022
Dear valued guest, Thank you very much for choosing the Eastwest Hotel for your recent visit in Geneva! We are absolutely delighted to know that you had a terrific stay with us! We always strive to offer the best service and the comfort of our guests is our highest priority, we truly appreciate your compliments and recognition. We look forward to welcoming you back very soon to your home in Geneva! Warm regards, The Eastwest team

10/10 Excelente

LUIS MIGUEL

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Relación calidad-precio insuperable en Ginebra
Un hotel de 5 estrellas perfectamente ubicado a medio camino entre la estación y el centro, a dos pasos del lago. No hay un pero que ponerle, la verdad. Desayuno tan abundante como quieras y, por ahora, servido en mesa. Para repetir.
Se hospedó 2 noches en septiembre de 2021
Respuesta de The Eastwest Team, el 11 oct. 2021
Dear valued guest, Thank you very much for choosing our boutique hotel for your recent visit in Geneva! We are delighted to read that that you enjoyed your overall stay with us and we look forward to the pleasure of welcoming you again in the near future! Warm regards, The Eastwest Team

10/10 Excelente

Arturo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2021
Respuesta de The Eastwest Team, el 11 oct. 2021
Dear valued guest, Thank you very much for choosing our boutique hotel for your recent visit in Geneva! We are delighted to read that that you enjoyed your overall stay with us and we look forward to the pleasure of welcoming you again in the near future! Warm regards, The Eastwest Team

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy buena relacio precio calidad. Muy buena ubicacion cerca de varios sitios de interes
Se hospedó 2 noches en febrero de 2020

8/10 Bueno

Arturo

Le gustó: Servicio y personal y condiciones de la propiedad
El desayuno bastante pobre y limitado, la ubicación bien y en general buen hotel
Se hospedó 4 noches en septiembre de 2019

10/10 Excelente

Jose Pablo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en junio de 2019
Respuesta de The team at Eastwest, el 25 jun. 2019
Thank you for your visit and for rating your stay with us. It was our pleasure to serve you.

4/10 Malo

Cliente verificado

No le gustó: Servicio y personal
Se hospedó 1 noche en junio de 2019
Respuesta de The team at Eastwest, el 25 jun. 2019
Thank you for rating your stay with us. We do our best to make every stay most pleasant and would've liked to know in what areas your experience was not up to expectation. Best regards

8/10 Bueno

Cliente verificado

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel muy tranquilo y bien situado, cerca de la estación y del lago. Las calles adyacentes tienen muchos restaurantes y "sorpresas".
Se hospedó 2 noches en mayo de 2019
Respuesta de The team at Eastwest, el 23 may. 2019
Gracias por tus comentarios. Nos complace saber que disfrutó de su estadía con nosotros y esperamos poder darle la bienvenida nuevamente.

2/10 Terrible

Lucas

No le gustó: Servicio y personal
Horrible
Horrible!!! No habia agua caliente, nos engañaron , nosofrecieron un descuento y al hacer check out no lo hicieron ! Para el olvido
Se hospedó 1 noche en febrero de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Todo bien
Ok todo
Se hospedó 2 noches en julio de 2017

10/10 Excelente

JUAN RAFAEL

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
convenientemente ubicado, excelente atencion
muy bien, me atendieron de maravilla

10/10 Excelente

Jaime Gabriel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Volveria sin dudarlo
Muy bien

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

8/10 Bueno

merce, barcelona

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
hotel cuidado y moderno, pequeño y acogedor,
era importante que fuera pequeño pero a la vez funcional moderno , para lo moderno que es tal vez la única pega era que la televisión era un poco limitada a la hora de poder conectar algún usb o ver canales. igualmente las habitaciones no están nada insonorizadas, no hemos dormido muy bien debido a los ruidos constantes tanto de los otros huéspedes como de la calle, , pero compensaba lo bien cuidado que estaba el hotel, el tema del fitnes, la facilidad de acceso y comodidad nos gusto muxo. la cercanía de la zona comercial, . en general buena opinión y contentos. el personal bien, no hablamos muy bien el idioma, por eso no nos relacionamos muxo con el personal, pero las dos o tres veces que necesitamos su colaboración, sin problemas y eficaces.

8/10 Bueno

javier, madrid

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
viaje de negocios
el hotel está muy bien pero ubicado en una zona masiva de prostitución sí vas a tener una reunión de negocios la zona donde esta ubicado da muy mala imagen.....

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Shoya, Montijo

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All things was good thank you
Se hospedó 4 noches en mayo de 2024

10/10 Excelente

Dana

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a lovely one night stay at the hotel before we left for countryside. Warm hospitality upon arrival. Hotel has a cool boutique vibe. The room was clean and comfortable. Birds chirped all morning. The location is prime - few blocks from the train station and the lake.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Faraz

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful property, more like a 5 star hotel. Outstanding staff. Close to everything.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Beth

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

8/10 Bueno

christophe

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
we stayed for 3 nights only. the hotel is comfortable and delivered what was expected. It was nice to be able to get the free Geneva local transport organised at the hotel. I think it is more a swiss governement thing but greatly thankful for the hotel to organise it for us.
Se hospedó 3 noches en febrero de 2024
Respuesta de The Eastwest team, el 28 abr. 2024
Dear valued guest,Thank you very much for your choosing our hotel for your recent visit in Geneva and for taking the time to review your stay. We are glad that you enjoyed your overall experience.We sincerely hope to have the opportunity to welcome you back during your next visit in our beautiful city.With our warmest regards,

10/10 Excelente

Frank, Purmerend

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Centraal gelegen en vriendelijk personeel
Se hospedó 2 noches en marzo de 2024
Respuesta de The Eastwest team, el 28 abr. 2024
Dear valued guest,Thank you very much for your choosing our hotel!We are thrilled to know that you enjoyed your experience and look forward to welcoming you back very soon to your home in Geneva!Warm regards,

6/10 Aceptable

Daniel, Ledbury

Viaje de negocios
Le gustó: Limpieza
Mediocre hotel in a rough area of Geneva. Misleading pictures on lime hide the lack of facilities and amenities. Handy for the station. That’s about it.
Se hospedó 1 noche en marzo de 2024
Respuesta de The Eastwest team, el 28 abr. 2024
Dear valued guest,Thank you for sharing your feedback with us.We are sorry to hear that your experience did not meet your expectations.We appreciate your insights and will take them into consideration as we strive to improve. Please know that we value your feedback and hope to have the opportunity to exceed your expectations in the future.Warm regards,

10/10 Excelente

John

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Michael

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Central, clean good breakfast options, nice staff
Se hospedó 3 noches en febrero de 2024
Respuesta de Eastwest team, el 4 mar. 2024
Dear valued guest,Thank you very much for your choosing our hotel!We are thrilled to know that you enjoyed your experience and look forward to welcoming you back very soon to your home in Geneva!Warm regards,The Eastwest team

10/10 Excelente

hou cheong

Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Too expensive for what you get
Although it is only 2 blocks from the lake, the neighborhood is not so good. On Sundays, the restaurant does not open and the Room-service is off too.. we should have known it in advance... The room is OK but I expected bigger for a supperior/ deluxe room.
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

jaime

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Terror
Um horror , mentiram sobre o café da manhã quarto barulhento e funcionários foi uma pessima vontade .
Se hospedó 1 noche en enero de 2024
Respuesta de Eastwest team, el 2 abr. 2024
Dear valued guest,Thank you very much for your choosing our hotel for your recent stay in Geneva and for taking the time to review your experience.We are most concerned to read that some of your aspects of your stay fell short of your expectations. We always strive to offer the best service for our valued guests and we take to heart all feedbacks we receive. In order to better understand the shortcomings you encountered during your stay, we would appreciate if you could contact us.We sincerely hope to have the opportunity to welcoming you back soon!With our warmest regards,The Eastwest team

10/10 Excelente

Fiona

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved the situation, very close to all the amenities, train station and lake. The room was spotless, very comfy bed and large bathroom.
Se hospedó 2 noches en enero de 2024
Respuesta de Eastwest team, el 2 abr. 2024
Dear Madam,Thank you for choosing our hotel for your recent stay in Geneva and for taking the time to share with us your experience!Such a pleasure to read your positive feedback and that you particularly appreciated the service provided by our amazing team as well as the cleanliness of our hotel. Our housekeeping team is so passionate and your kind words are very rewarding.It was a real pleasure to have you with us and we hope to welcome you back very soon to your home in Geneva!With our warmest regards,The Eastwest team

10/10 Excelente

daritza

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good location
Se hospedó 2 noches en octubre de 2023
Respuesta de Eastwest team, el 2 abr. 2024
Dear valued guest,Thank you very much for your choosing our hotel for your recent visit in Geneva and for taking the time to review your stay. We are glad that you enjoyed your overall experience.We sincerely hope to have the opportunity to welcome you back during your next visit in our beautiful city.With our warmest regards,The Eastwest team

8/10 Bueno

Eduardo

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Eastwest team, el 2 abr. 2024
Dear valued guest,Thank you very much for your choosing to stay with us during your visit in our beautiful city!We are delighted to know that you enjoyed your overall experience and look forward to welcoming you back very soon!Warm regards,The Eastwest team

2/10 Terrible

Chang

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Annoying noise
The reason why I give such feedback is because it occurred huge sound in my room due to the air conditioner. What made it worse was that the time was about 1pm. The staff was kind and changed the room for me. But because of this terrible situation I didn’t have a nice experience.
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Nina

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Was expecting a little bit more from this hotel actually, but the room was nice, clean, and spacious. Hotel was quiet, and I don't think I ever saw the bartender or anyone at the bar. Location wasn't bad, but some nearby streets felt a little risky and not so clean while we walked through.