76, Jalan Mahsuri, Bayan Lepas, George Town, Penang
Opiniones
8.4
Muy bueno
Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 280 de 746 opiniones" "
10 - Excelente
280
Puntuación de 8, es decir, Bueno. Basada en 354 de 746 opiniones" "
8 - Bueno
354
Puntuación de 6, es decir, Aceptable. Basada en 78 de 746 opiniones" "
6 - Aceptable
78
Puntuación de 4, es decir, Malo. Basada en 24 de 746 opiniones" "
4 - Malo
24
Puntuación de 2, es decir, Terrible. Basada en 10 de 746 opiniones" "
2 - Terrible
10
8.8/10
Limpieza
8.2/10
Servicio y personal
8.2/10
Servicios
8.4/10
Condiciones de la propiedad
8.6/10
Cuidado del medio ambiente
Opiniones
8/10 Bueno
Juan Luis
4 ene. 2018
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Juan Luis
Se hospedó 4 noches en diciembre de 2017
Respuesta de Marketing & Communications Department, el 19 ene. 2018
Dear Valued Guest,
Thank you for staying at Olive Tree Hotel. We do hope you had a pleasant and memorable experience with us. We look forward to welcoming you back soon.
10/10 Excelente
Kevin
26 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Kevin
Se hospedó 2 noches en abril de 2024
Respuesta de Olive Tree Hotel, el 3 may. 2024
Hi Kevin!Great to hear you had a positive experience! We appreciate you staying with us.Regards,Team Olive
10/10 Excelente
Wilson
18 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It’s a quaint hotel. May not be a resort style hotel but you feel comfy living there. It’s unpretentious. Room is fairly spacious too.
Aaaaaah … even at the 14th floor, the shower’s water pressure is almost like a firehose! That’s just so good.
Wilson
Se hospedó 1 noche en abril de 2024
Respuesta de Olive Tree Hotel, el 24 abr. 2024
Hi Wilson!Thanks for the lovely review! We're glad you enjoyed our cozy atmosphere and spacious rooms. It's great to hear the powerful shower pressure impressed you!We appreciate you choosing Olive Tree Hotel, and we hope to see you again for another comfortable stay soon.Regards,Team Olive
10/10 Excelente
Zenghui Michelle
Viaje familiar con niños
29 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
very clean and very good service. a lot of food options within walking distance from the hotel.
Zenghui Michelle
Se hospedó 3 noches en marzo de 2024
Respuesta de Olive Tree Hotel, el 1 abr. 2024
Hi Michelle!We're thrilled to hear you enjoyed a sparkling clean stay with exceptional service! Thanks for choosing The Olive Tree Hotel! We hope to see you again soon.Regards,Team Olive
8/10 Bueno
MATHUROT
Viaje de negocios, Viaje en pareja
25 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good location
MATHUROT
Se hospedó 3 noches en marzo de 2024
Respuesta de Olive Tree Hotel, el 30 mar. 2024
Hi Mathurot!Thank you for your feedback! We're happy to hear you enjoyed the convenient location of our hotel. It makes exploring and getting around a breeze. We appreciate you choosing us, and hope to welcome you back again soon!Regards,Team Olive
10/10 Excelente
Hamzah
Viaje familiar
16 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It is away from traffic congestion and near to my actual event location.
Hamzah
Se hospedó 2 noches en febrero de 2024
Respuesta de Olive Tree Hotel, el 19 feb. 2024
Hi Hamzah!Thank you for highlighting the convenient location of our hotel! We're delighted to hear it provided easy access to your event and helped avoid traffic congestion. We strive to offer a peaceful and accessible environment for our guests, and your feedback confirms our efforts. We hope you enjoyed your stay overall and would consider us again for your future accommodations in the area.Regards,Team Olive
6/10 Aceptable
Vick
Viaje familiar
29 ene. 2024
No le gustó: Servicio y personal y condiciones de la propiedad
Great location. Foor was subpar, better to just walk out and dine in the restaurants nearby. Rooms were average, clean but surprisingly slightly dated for a relatively new hotel. Staff are very business like and do not exude warmth. Overall 3 out of 5 for me
Vick
Se hospedó 1 noche en enero de 2024
Respuesta de Olive Tree Hotel, el 2 feb. 2024
Dear Vick,Thank you for your feedback. We're happy you enjoyed the hotel's location and appreciate you taking the time to share your observations.We're disappointed to hear that your stay experience didn't meet your expectations. We strive to offer exceptional dining and modern amenities, so your feedback is valuable in helping us improve.We're also taking note of your comments regarding staff warmth. While professionalism is important, we want our guests to feel welcome and comfortable. We'll be addressing this with our team to ensure a more hospitable atmosphere.We hope you'll give us another chance in the future to show you the full potential of our hotel. Please let us know if there's anything we can do to improve your experience next time.Regards,Team Olive
10/10 Excelente
gim seong
Viaje de negocios
20 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice place to stay
gim seong
Se hospedó 1 noche en enero de 2024
Respuesta de Olive Tree Hotel, el 23 ene. 2024
Hi Gim Seong!Thank you for your kind words! It makes us happy to know you had a nice time with us.Regards,Team Olive
6/10 Aceptable
siew yee
16 ene. 2024
Not so quiet, clean up at other rooms could be less noisy
siew yee
Se hospedó 1 noche en enero de 2024
Respuesta de Olive Tree Hotel, el 20 ene. 2024
Hi Siew Yee,Thank you for your feedback. We understand how important a peaceful environment is for a good night's sleep and a relaxing stay.We're currently reviewing our housekeeping procedures to minimize noise disruption during cleaning hours. We'll also be reminding our staff to be more mindful of noise levels in the hallways and common areas.We appreciate you bringing this to our attention, and we hope you'll give us another chance to provide you with a more restful stay in the future. Have a nice day!Regards,Team Olive
10/10 Excelente
Cliente verificado
Viaje de negocios
8 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cliente verificado
Se hospedó 1 noche en enero de 2024
Respuesta de Olive Tree Hotel, el 20 ene. 2024
Hi!Thank you for the review! We’re here to serve you anytime.Regards,Team Olive
10/10 Excelente
Cliente verificado
Viaje familiar
25 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cliente verificado
Se hospedó 3 noches en diciembre de 2023
Respuesta de Olive Tree Hotel, el 5 ene. 2024
Hi!We’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with. Happy New Year to you and your family.Regards,Team Olive
8/10 Bueno
Ming Sheng
22 dic. 2023
Ming Sheng
Se hospedó 4 noches en diciembre de 2023
Respuesta de Olive Tree Hotel, el 5 ene. 2024
Hi Ming Sheng!Thank you so much for taking the time to provide feedback. Happy New Year to you and your familyRegards,Team Olive
8/10 Bueno
Swee Sheng
20 dic. 2023
Swee Sheng
Se hospedó 4 noches en diciembre de 2023
Respuesta de Olive Tree Hotel, el 20 ene. 2024
Hi Swee Sheng!Thank you for the positive feedback!Regards,Team Olive
4/10 Malo
JASON
Viaje familiar
19 dic. 2023
Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal
only one pair of slipper in room even when two guess is staying, asked for one more pair of slipper took more than 30 min to deliver (after two phone calls to reception), the staff came with a long face.
JASON
Se hospedó 2 noches en diciembre de 2023
Respuesta de Olive Tree Hotel, el 5 ene. 2024
Dear Jason,Thank you for taking the time to provide this feedback.We will make sure your feedback is shared with relevant department for further improvement. Thank you and happy new year.Regards,Team Olive
10/10 Excelente
Richard
Viaje de negocios
15 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Richard
Se hospedó 1 noche en noviembre de 2023
Respuesta de Olive Tree Hotel, el 21 dic. 2023
Hi Richard!We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!Regards,Team Olive
8/10 Bueno
Sian Yee Jasper, Singapore
Viaje en pareja
4 dic. 2023
Le gustó: Limpieza y condiciones de la propiedad
Clean and big room.
Sian Yee Jasper
Se hospedó 2 noches en diciembre de 2023
Respuesta de Olive Tree Hotel, el 12 dic. 2023
Hi Jasper!Thank you so much for the great review! If there is any other service we can provide for you or questions we can answer, please get in touch with us!Regards,Team Olive
6/10 Aceptable
Chong
Viaje familiar
12 nov. 2023
Le gustó: Limpieza
I booked premium deluxe room with one extra bed . But the room is so small , not really can fit the room . Can fit but no space to walk .So I reject the extra bed . And can I request the refund for it ? For the extra bed ?
Chong
Se hospedó 1 noche en noviembre de 2023
Respuesta de Olive Tree Hotel, el 12 dic. 2023
Hi Chong!Thank you for your recent visit. Kindly be informed that you have booked through Expedia and it is a non-refundable booking. Please contact Expedia for your further discussion regarding the extra bed.Regards,Team Olive
8/10 Bueno
DAE-EUN
Viaje de negocios
9 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
DAE-EUN
Se hospedó 4 noches en octubre de 2023
Respuesta de Olive Tree Hotel, el 21 nov. 2023
Hi Dae-Eun!We're happy we met your expectations. Thank you for your positive comments, we hope to serve you again soon!Regards,Team Olive
6/10 Aceptable
Cliente verificado
Viaje de negocios
6 nov. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Cliente verificado
Se hospedó 2 noches en noviembre de 2023
Respuesta de Olive Tree Hotel, el 21 nov. 2023
Hi Anonymous!We appreciate the review and noticed that you gave us a low rating. We would love to know more about what happened. Please reach out to us at experience@olivetreehotel.com.my, and we'll do our best to make things right.Regards,Team Olive
8/10 Bueno
Catherine
23 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Catherine
Se hospedó 1 noche en octubre de 2023
Respuesta de Olive Tree Hotel, el 27 oct. 2023
Hi Catherine!Thanks for the review! We hope to serve you again in the future.Regards,Team Olive
6/10 Aceptable
siew yee
19 oct. 2023
The doors closing sound can be improved
siew yee
Se hospedó 1 noche en octubre de 2023
Respuesta de Olive Tree Hotel, el 27 oct. 2023
Hi Siew Yee,Thank you for the review! Your feedback is much appreciated.Regards,Team Olive
10/10 Excelente
Hans
Viaje de negocios
29 sept. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Snabba ryck
Bara arbete
Hans
Se hospedó 1 noche en septiembre de 2023
Respuesta de Olive Tree Hotel, el 9 oct. 2023
Hi Hans!Thank you for taking the time to leave us a review. We look forward to welcoming you back soon!Regards,Team Olive
8/10 Bueno
Wei Ling
2 sept. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
NA
Wei Ling
Se hospedó 3 noches en agosto de 2023
Respuesta de Olive Tree Hotel, el 4 sept. 2023
Hi Wei Ling!We're grateful for your feedback! It's our pleasure to serve customers like you. Have a wonderful day!Regards,Team Olive
10/10 Excelente
CHIEN-CHANG
Viaje familiar
26 ago. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Restauranta near by have a lot of choice.
CHIEN-CHANG
Se hospedó 5 noches en agosto de 2023
Respuesta de Olive Tree Hotel, el 4 sept. 2023
Hi Chien-Chang!Thank you so much for staying at Olive Tree Hotel! We hope you had a pleasant experience with us and we look forward to seeing you again soon.Regards,Team Olive
10/10 Excelente
Jih-Sung
Viaje de negocios
28 jul. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Jih-Sung
Se hospedó 3 noches en julio de 2023
Respuesta de Olive Tree Hotel, el 8 ago. 2023
Hi Jih-Sung!Thank you for staying with us! We are so glad to hear that you enjoyed your experience with us and we would love to have you back soon!Regards,Team Olive
10/10 Excelente
TEH
Viaje de negocios
28 jun. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
TEH
Se hospedó 2 noches en junio de 2023
Respuesta de Marketing & Communications Department, el 29 jun. 2023
Hi Eugene!Thanks for the excellent rating! We appreciate your continuous patronage. Take care!Regards,Team Olive
10/10 Excelente
TEH
Viaje de negocios
24 jun. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
TEH
Se hospedó 3 noches en junio de 2023
Respuesta de Marketing & Communications Department, el 26 jun. 2023
Hi Eugene!Thanks for staying with us, and for sharing the aspects you enjoyed. Looking forward to welcoming you again.Regards,Team Olive
10/10 Excelente
Gunalen
23 jun. 2023
Le gustó: Limpieza y condiciones de la propiedad
Okay
Gunalen
Se hospedó 1 noche en junio de 2023
Respuesta de Marketing & Communications Department, el 26 jun. 2023
Hi Krishnan!Thanks for your kind review. Hope to welcome you back!Regards,Team Olive
8/10 Bueno
Te pin
6 may. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Te pin
Se hospedó 1 noche en mayo de 2023
Respuesta de Marketing & Communications Department, el 8 may. 2023
Hi Te Pin!Thanks for staying and for rating the experience. We hope you had a pleasant and memorable stay at Olive Tree Hotel, Penang. See you again soon!Regards,Team Olive
8/10 Bueno
Chin Chek
30 abr. 2023
Chin Chek
Se hospedó 1 noche en abril de 2023
Respuesta de Marketing & Communications Department, el 3 may. 2023
Hi Chin Chek!Thanks for staying and rating your experience with us. Hope you had a pleasant and memorable experience. See you again soon!
10/10 Excelente
Jo Dee
Viaje familiar
23 abr. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy parking, plenty of drinking water supply (room provided with 7.5 dispenser), nice showering toiletries, clean and modern, nice swimming pool
Jo Dee
Se hospedó 2 noches en abril de 2023
Respuesta de Marketing & Communications Department, el 24 abr. 2023
Hi Jo Dee!Thank you for sharing your good experience with us. Your kind words are greatly appreciated and shared with the rest of our team. Can’t wait to welcome you back again.Regards,Team Olive
10/10 Excelente
khin seng
Viaje de negocios
14 abr. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
khin seng
Se hospedó 1 noche en abril de 2023
Respuesta de Marketing & Communications Department, el 14 abr. 2023
Hi Khin Seng!Thank you for staying with us! We're glad you enjoyed the experience. Hope to welcome you again.
10/10 Excelente
Nguyen
Viaje de negocios
26 mar. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The Olive Tree is the perfect stay for business professionals and first time tourists. Its close to the airport and easy to get anywhere on this small island city. Great staff and good amenities ! I was on a scouting trip for my company and found this to be ideal.
Nguyen
Se hospedó 1 noche en marzo de 2023
Respuesta de Marketing & Communications Department, el 29 mar. 2023
Hi Doan!Thanks for your comments. We’re really glad you found us to be ideal for your visit, and our location to be convenient. Your kind words have been shared to the entire team. We all hope to welcome you again here soon.Regards,Team Olive
10/10 Excelente
Haryati
Viaje de negocios
16 mar. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
nice stay here
Haryati
Se hospedó 1 noche en marzo de 2023
Respuesta de Marketing & Communications Department, el 19 mar. 2023
Hi Haryati!Thank you for staying with us! We hope you had a pleasant and memorable experience here at Olive Tree Hotel, Penang. We look forward to welcome you again.
8/10 Bueno
Sulaiman
2 mar. 2023
Sulaiman
Se hospedó 2 noches en febrero de 2023
Respuesta de Marketing & Communications Department, el 3 mar. 2023
Hi Sulaiman!Thank you for staying with us. We do hope you had a pleasant and memorable experience. Looking forward to welcoming you again.
8/10 Bueno
chun wei
1 mar. 2023
chun wei
Se hospedó 1 noche en febrero de 2023
Respuesta de Marketing & Communications Department, el 2 mar. 2023
Hi Chun Wei!Thank you for staying with us. We hope you had a pleasant and memorable experience. See you again soon!
4/10 Malo
Chan
7 feb. 2023
No le gustó: Limpieza y servicios
Asked for NON smoking room but room assigned was with cigarette smells, no refresher. No enforcement
Chan
Se hospedó 1 noche en febrero de 2023
Respuesta de Olive Tree Hotel, el 5 dic. 2023
Dear Chan,Thank you for providing valuable feedback. We would like to inform you that our hotel is a non-smoking property. Despite our efforts to enforce this policy, we occasionally find instances where guests have smoked in their rooms. When such instances are identified, immediate action is taken.For rooms detected with a lingering smoke smell, we implement ionization procedures and conduct thorough deep cleaning to address the issue. We sincerely apologize if we overlooked the specific room, resulting in any inconvenience during your stay.At our hotel, we are committed to continually improving the quality of our services. Your feedback is crucial in this process, and we assure you that we will take your input into account to enhance our overall guest experience.Regards,Team Olive
10/10 Excelente
Phang
6 feb. 2023
Phang
Se hospedó 1 noche en febrero de 2023
Respuesta de Marketing & Communications Department, el 8 feb. 2023
Hi Phang!Thanks for staying and for giving us an excellent rating. We're pleased to know you had a great time. Hope to welcome you again.Regards,Team Olive
8/10 Bueno
Choy Sin
Viaje familiar
3 feb. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff
Choy Sin
Se hospedó 3 noches en enero de 2023
Respuesta de Marketing & Communications Department, el 8 feb. 2023
Hi Choy Sin!Our team highly appreciates your compliments. Thank you for your kind words and continuous patronage.Regards,Team Olive
8/10 Bueno
??
Viaje de negocios
22 ene. 2023
Le gustó: Limpieza y condiciones de la propiedad
空港から近く設備も充実していた。
??
Se hospedó 3 noches en enero de 2023
Respuesta de Marketing & Communications Department, el 23 ene. 2023
Hi Yuichi!Thank you for staying with us. We're glad that you enjoyed our airport-convenient location and facilities. We appreciate your feedback and hope to welcome you back.Regards,Team Olive
8/10 Bueno
TAN CHEE
Viaje familiar
15 ene. 2023
Le gustó: Limpieza
Environmental friendly. Not all the TV channels available
TAN CHEE
Respuesta de Marketing & Communications Department, el 16 ene. 2023
Hi Tan Chee!Thank you for your feedback. We are in the midst of upgrading our TV channels. We appreciate your acknowledgment and support for our green efforts.Regards,Team Olive
6/10 Aceptable
Hiroshi
4 ene. 2023
Hiroshi
Se hospedó 1 noche en enero de 2023
2/10 Terrible
MOHAMMED
Viaje familiar con niños
26 dic. 2022
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Would not recommend this place and don't give them your business. They are cheap and greedy
MOHAMMED
Respuesta de Marketing & Communications Department, el 10 ene. 2023
Hi Mr Mohamad!We always welcome constructive feedback and we understand how you feel, but we believe that your words to describe us are inappropriate. Being that your reservation was through Expedia, your booking is bound by its terms including for no show. We hope that we’re able to clarify the situation.Regards,Team Olive
8/10 Bueno
TEH
6 dic. 2022
TEH
Se hospedó 6 noches en noviembre de 2022
Respuesta de Marketing & Communication Department, el 10 dic. 2022
Hi Teh!It's our pleasure to hear from you! Thanks for rating your experience and repeat patronage.Looking forward to welcoming you again in the near future! Merry Christmas!Regards,Team Olive
6/10 Aceptable
xiaolong
2 dic. 2022
隔音效果差,廁所有臭味
xiaolong
Se hospedó 3 noches en noviembre de 2022
Respuesta de Marketing & Communication Department, el 10 dic. 2022
Hi Xiaolong!Thank you for your feedback. We sincerely regret if some aspects of the experience were not to your expectations. We are continuously striving to provide the best experience for all our guests, and your feedback will definitely help us to be better.We do hope to have you again. Meantime, Merry Christmas!Regards,Team Olive
10/10 Excelente
Steven
Viaje de negocios
29 nov. 2022
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Suggest to clean the room in the morning. Not to do it at 18:00
Steven
Respuesta de Marketing & Communication Department, el 10 dic. 2022
Hi Steven! Thanks for staying with us and for your excellent rating. We highly appreciate your feedback, for our further improvements. We look forward to have you again. Merry Christmas!Regards,Team Olive
10/10 Excelente
Vannan
23 nov. 2022
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Vannan
Se hospedó 2 noches en noviembre de 2022
10/10 Excelente
Cliff
Viaje de negocios
8 nov. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Friendly staff and convenient place to the airport and many small shops around
Cliff
Respuesta de Marketing & Communication Department, el 15 nov. 2022
Hi Cliff!We’re pleased to read your kind comments about our team and great location. We’ll be sure to share your comments with everyone here. Hope to welcome you again in the very near future.Regards,Team Olive
4/10 Malo
Cliente verificado
Viaje de negocios
30 oct. 2022
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hygiene and corridor lighting need a lot of improvement.
Cliente verificado
Se hospedó 1 noche en agosto de 2022
Respuesta de TeamOlive , el 3 nov. 2022
Dear Valued Guest,Thank you for giving us your feedback. As an eco-friendly hotel, part of our effort to reduce energy is to minimise the use lighting in our corridors. We also do regret if the cleanliness of the room isn't our usual standard. We'll make sure to share your feedback to our Housekeeping. Hope you'll allow us the opportunity to welcome you again.Regards,Team Olive
6/10 Aceptable
Kazuo
Viaje en grupo
5 sept. 2022
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
It took longer time to check in.
And my room's TV panel could not be off.
Room itself was clean.
There are several restaurants just near by.
Kazuo
Se hospedó 1 noche en septiembre de 2022
Respuesta de Marketing & Communications Department, el 7 sept. 2022
Hi Kazuo!Thank you for sharing your experience. We appreciate your positive comments on room cleanliness and to our location. We've also taken note of the aspects that were not to your expectation and shared to relevant teams. Please be assured that we'll continue to strive for further improvement.Regards,Team Olive