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Opiniones de Smartflats Ghent Central

4 out of 5
Smartflats Ghent Central
11 Okkernootsteeg, Ghent

Opiniones

5.0
Puntuación de 10, es decir, Excelente. Basada en 1 de 22 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 6 de 22 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 3 de 22 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 4 de 22 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 8 de 22 opiniones" "

5.6/10

Limpieza

6.8/10

Servicios

6.8/10

Condiciones de la propiedad

Opiniones

10/10 Excelente

CECILIA GONZALEZ

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Estupendo el lugar, la ubicación y el tamaño, ideal para familias. Esta a unos pasos de las atracciones y restaurantes. Realmente bueno. Calidad - precio inmejorable.
Se hospedó 2 noches en noviembre de 2021

2/10 Terrible

Kevin

Viaje de negocios
No le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 5 noches en enero de 2024

8/10 Bueno

Betsy

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Living space and bedrooms are separated by a large hallway which was a great way to have privacy.
Se hospedó 1 noche en octubre de 2023

4/10 Malo

Susan

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
The apartment had great "potential". Wonderful location, french windows opening to little balconies on 2 sides of living room, spacious. However it needed to be completely renovated - black mold around shower, loud creaky doors, worn out wood flooring, furniture old and grubby, no usable pots and pans, no coffee maker or kettle, no salt, oil, coffee, soap, dish soap, paper towels or basics that other apartments provide, no microwave, no mirrors except one in the smelly bathroom, in bedroom one curtain broken and one blind broken, no fans (the neighborhood is busy so too bright/noisy at night to keep windows open), instructions not provided for wifi or thermostat, even the apartment number was not provided in the initial directions. This apartment needs to be completely renovated with new everything but we got the impression the management do not care.
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

amir

Se hospedó 1 noche en julio de 2023

6/10 Aceptable

Marie Josée

Viaje familiar con niños
Le gustó: Limpieza y servicios
To much mosquitos in the apart, we have at least 25 hurts
Se hospedó 2 noches en junio de 2023

2/10 Terrible

Hessel

Se hospedó 1 noche en abril de 2023

6/10 Aceptable

Anatole

Se hospedó 1 noche en diciembre de 2022
Respuesta de Julia from Ghent Central Residence - City Center, el 29 dic. 2022
Cher Anatole,Merci de nous faire part de votre appréciation.Nous sommes navrés que votre séjour n'ait pas pleinement répondu à ce que vous en attendiez.Nous aimerions beaucoup savoir ce qui aurait pu vous permettre de passer un meilleur séjour.Nous voulons vous offrir une prestation parfaite la prochaine fois.Nous espérons vous recevoir à nouveau et vous souhaitons une belle fin d'année !Bien cordialement,Julia from Ghent Central Residence - City Center

2/10 Terrible

Cliente verificado

Viaje familiar
Le gustó: Comodidad de las habitaciones
Nice flat, poor customer service
Such a shame - really spoiled our two night family trip (6m + 6yo) to Ghent Arrived at the flat at 16:00 - door codes that were sent by Smartflats were incorrect - ones given by Hotels.com in a separate email were. Flat was nicely furnished, spacious, and well-situated. Was reasonably clean but the floors needed more attention as well as behind furniture. Dropped off our bags and headed out to explore the city and returned at around 20:00 with two tired children. Boiler was not working and had an error code but due to the time we filled the bath up with kettles and went to sleep. Reported the issue at 07:56 the following morning and a response was sent at 08:04 saying it had been handed over to the facilities team! Great I thought, very efficient and would be fixed on return. Got back at around 15:00 with housekeeping attended but boiler still broken. No calls, no texts, no emails! Sent another email asking for an update but no response. Went out for dinner and again returned hopeful - but nothing. Checked out the day after expecting a courtesy call or SOMETHING from Smartflats - alas nothing. Kettles for the kids but myself and the wife remained unshowered. Incredibly poor customer service - certainly would not be looking to use them again. Will be submitting a formal complaint - maybe they will respond??
Se hospedó 2 noches en octubre de 2022
Respuesta de Julia from Ghent Central Residence - City Center, el 7 nov. 2022
Dear Guest,Thank you for taking the time to review your stay.While we are happy to know that you enjoyed the feeling of space in your apartment, we are sorry you felt the level of service was not that expected.Please accept our sincere apologies and we can assure you we will be reviewing our procedures to ensure any concerns raised by our guests will be replied to and dealt with promptly.We hope to welcome you back for an improved experience in the future. Best regards,Julia from Ghent Central Residence - City Center

4/10 Malo

Hannes

No le gustó: Limpieza
Se hospedó 1 noche en octubre de 2022

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Comodidad de las habitaciones
Se hospedó 2 noches en mayo de 2022

8/10 Bueno

Michael

Viaje familiar
Der Boden insgesamt etwas verstaubt. Ansonsten gut
Se hospedó 3 noches en abril de 2022

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza y comodidad de las habitaciones
Very poor
Though the location is good, and the apartment spacious, the overall condition is pretty poor. There is no form of soundproofing, so every passing tram and drunk can be heard very clearly. There are missing window covers in the bathroom, the sink was blocked and the light in the toilet didn't work (so it was pitch black if you closed the door). The kitchen is passable at best, but lacks a microwave. The beds are rock hard. This was not at all worth the money we paid and I would recommend anyone visiting Ghent to choose different accomodations than these apartments.
Se hospedó 2 noches en noviembre de 2021

6/10 Aceptable

Nina

Viaje familiar
Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza
L'appartement est très spacieux et joliment agencé/meublé en revanche il y a des manque importants au niveau de la propreté/entretien classique (cheveux, ampoules non changés, éviers/douche bouchés) + manque d'ustensiles (1 seul grand couteau). Il n'y a pas le nécessaire pour 6 personnes en couverts. Certains meubles sont un peu brinquebalant (fauteuils/lits) pouvant engendrer un manque de sécurité : en s'asseyant l'un de nous a failli partir à la renverse dans un fauteuil. Sinon nous étions très contents de l'espace mis à disposition, le manque de propreté à l'heure du covid est vraiment dommageable. Une consigne (casier à l'entrée) serait fortement appréciable.
Se hospedó 2 noches en noviembre de 2021

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Condiciones de la propiedad
No le gustó: Servicios
The : Perfect location in the center; nice decoration; huge duplex appartment, big terrace, 2 toilets, good beds, huge cable TV, easy check-in with code; quick & friendly answers from the staff via WhatsApp & phone. The -: Crucial lack of dishes (f.i 1 wine glass & 2 mugs for a 6 people appartment, not enough cutelry); owen broken; no soap in kitchen/toilets; 2 old sponges; dirty toilets; no shower curtain.
Se hospedó 2 noches en marzo de 2021

8/10 Bueno

Frank

Viaje en grupo
Le gustó: Limpieza y comodidad de las habitaciones
slechte communicatie
slechte communicatie tussen hotels.com en smartflats en ons
Se hospedó 2 noches en julio de 2020

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza
No customer service and noisy place
Since there's no reception, we had to contact owner for instructions on how to enter the accommodation. Unfortunately, the overall checkin experience was very bad with no customer service in mind whatsoever. In addition, expect to communicate in French or in some form of very bad english. The apartment was ok but missing basic information (had to call for wifi code, ...) and doesn't look at all at how it's being advertised. Location is close to shopping street and very noisy early morning (but to be expected). Overall, I wouldn't recommend the place, mainly because of the very bad checkin experience with the owner of the property.
Se hospedó 2 noches en julio de 2020