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Opiniones de Baymont by Wyndham Grand Haven

2.5 out of 5
Baymont by Wyndham Grand Haven
1500 South Beacon Boulevard, Grand Haven, MI

Opiniones

7.2

Bueno

Puntuación de 10, es decir, Excelente. Basada en 274 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 291 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 231 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 113 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 93 de 1002 opiniones" "

7.2/10

Limpieza

7.8/10

Servicio y personal

6.8/10

Servicios

7.0/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Norma

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Encontramos una camisa sucia en el cuarto, La entrada principal esta bien pero las otras huelen a orina La alfombra esta muy sucia y ai mucho pelo d perros Se escucha todo d los cuarto vecinos
Se hospedó 3 noches en septiembre de 2023
Respuesta de Eric, el 12 sept. 2023
Lamento saber que tuvo una mala experiencia en nuestro hotel. Apreciamos sus comentarios y los tomamos muy en serio. Nos esforzamos por brindar una estadía limpia, cómoda y placentera a todos nuestros huéspedes, pero parece que no cumplimos con sus expectativas. Acepte nuestras más sinceras disculpas por las molestias y malestares que haya enfrentado.Hemos investigado el problema de la camisa sucia en la habitación y descubrimos que fue un error de nuestro personal de limpieza. Lo dejaron accidentalmente después de cambiar la ropa de cama. Los hemos vuelto a capacitar para garantizar que esto no vuelva a suceder. También hemos limpiado en profundidad la habitación y la alfombra para eliminar la suciedad y los pelos de perro.Somos conscientes del problema del olor a orina en algunas de las entradas. Esto se debe a algunos dueños de mascotas irresponsables que no limpian los excrementos de sus perros. Hemos instalado carteles para recordarles las normas y hemos aumentado la frecuencia de limpieza e higienización de los accesos. Esperamos que esto mejore la situación pronto.También estamos trabajando en mejorar el aislamiento acústico de las habitaciones para reducir el ruido de las habitaciones vecinas. Entendemos lo importante que es contar con un ambiente tranquilo y pacífico para un buen descanso. Nos disculpamos por cualquier molestia que haya experimentado.

8/10 Bueno

Luz

Se hospedó 1 noche en mayo de 2023
Respuesta de GM, el 6 jun. 2023
Thank you for taking the time to fill out our survey. We appreciate any feedback that you may have for us. Please let us know if there is anything we could have done better to make your stay more enjoyable.

8/10 Bueno

Susana

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2022

10/10 Excelente

Amelia

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en octubre de 2021

10/10 Excelente

Bella

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2020

6/10 Aceptable

Jeremiah

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
I had an issue with the shower at 7:00 am on the day we were to leave. No hot water in the shower. Called front desk Response - We had issues with handles being put backward, No Maintenece person available We were leaving that day Next response - we can move your room. I tried to call hotel 3 times to talk to the manager left a message to front desk for Eric Scott mgr no response - call transferred over to Wyndham corporate however they couldnt a response. I also booked 2 separate rooms. I ended up taking a cold shower and my wife couldnt take one, The lack of response was unacceptable. Filed an compliant with Corporate Wyndham however their response was a cover up by stating that no issue with the shower.
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Marianne

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was clean but shower could use some upgrades. Breakfast was very good. Nice selection. We felt safe in the neighborhood.
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024

8/10 Bueno

Faith

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our stay was great and the staff were all friendly. The only thing I wasn't impressed with was the $30 fee if you checked in early. I can see if they went out of their way to get you in early, but if the room is ready, what's the harm in allowing your guests and early check in without a fee? Breakfast selections were good and the pool was nice sized for a hotel. We would stay again.
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Sonia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a two-night stay. We just felt like they should of come in after our first night and freshed the towels, made the beds, and taken out the trash. Otherwise, the stay was nice and comfortable. Rooms were clean.
Se hospedó 2 noches en mayo de 2024
Respuesta de Eric, el 17 may. 2024
Thank you for staying with us. We do not go into guests rooms unless they are a longer stay. After day 3 upon request we go in and change out the trash and vacuum. Towels are readily available at front desk. We find on average after covid most people do not want housekeeping to go into their rooms, so mot hotels have gotten away from treating stays daily.

6/10 Aceptable

Tamer, Troy

Viaje familiar
Le gustó: Limpieza y servicio y personal
Overall the stuff were excellent, but the management should revise the check in policy, as 4pm is not suitable at all.
Se hospedó 1 noche en mayo de 2024
Respuesta de Eric, el 17 may. 2024
Thank you for staying with us. Our check in time is 4pm however if we have your room ready prior to 4pm we are more than happy to accommodate you and get you in sooner. We have lots of guests call the day of and check in sooner.

6/10 Aceptable

Jeremy

Le gustó: Servicio y personal
Se hospedó 1 noche en mayo de 2024
Respuesta de Eric, el 17 may. 2024
Thank you for staying with us.

10/10 Excelente

Linda

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I was very pleased by how nice the Baymont in Grand Haven, Michigan is. At check in the desk staff were pleasant and professional. The room was nice and the bedding and towels gave an upscale ambience to the room. We were there Mother's Day weekend for Tulip Time in Holland, Michigan so I made reservations for brunch ahead of time. If I had know how extensive and well stocked the free breakfast was, I would have skipped my brunch reservations. They had a wide variety of foods and beverages including eggs with salsa, sausage, pancakes, yogurt and toast, cereals and more. The coffee was good. Out in the lobby is another coffee bar with Nespresso. There is a very nice pool and hot tub which made me wish that we had brought our swimming suits along. The other guests were quiet and there wasn't a 'pool smell'. I give them a hearty thumbs up!
Se hospedó 1 noche en mayo de 2024
Respuesta de Eric, el 17 may. 2024
Thank you for staying with us and the kind review. We hope to see you again soon.

10/10 Excelente

Joey R

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was very clean and all the staff was very friendly. The breakfast was plentiful and very good. I would definitely stay here again.
Se hospedó 1 noche en mayo de 2024
Respuesta de Eric, el 17 may. 2024
Thank you for staying with us. Hope to see you again soon.

10/10 Excelente

William

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We were very pleased with this Baymont Inn. The staff were always pleasant. The breakfast was good. It was perfect for our dog and us.
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Michael

Le gustó: Limpieza
Se hospedó 1 noche en mayo de 2024
Respuesta de Eric, el 17 may. 2024
Thank you for staying with us.

10/10 Excelente

Jason

Viaje de negocios
Le gustó: Servicios y condiciones de la propiedad
I’m working in grand haven I’m already booked for 2 more weeks
Se hospedó 7 noches en mayo de 2024

10/10 Excelente

Gary

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place
Se hospedó 1 noche en mayo de 2024
Respuesta de Eric, el 17 may. 2024
Thank you for staying with us.

8/10 Bueno

Paula

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We were happy with the accommodations. A nice hot breakfast was included.
Se hospedó 2 noches en mayo de 2024
Respuesta de Eric, el 17 may. 2024
Thank you for staying with us.

6/10 Aceptable

Michelle

Viaje en pareja
No le gustó: Condiciones de la propiedad
It was very outdated. It had a mildew smell to the whole place. The bed was very comfortable but the pillow smelled like sweat. Bathroom was very small and the lights blinked when you go in to use it. The tub was stain and the grout was not clean. The door had huge gaps around the frame and it didnt close properly. We could hear conversations from the hall. Parking was fine. It was close to nice restaurants and markets. It was very outdate and dark. There was breakfast but we didn't eat it. It served the purpose but I wouldn't stay again.
Se hospedó 3 noches en abril de 2024

8/10 Bueno

Joanie

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Eric, el 17 may. 2024
Thank you for staying with us.

10/10 Excelente

Charmaine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean room. We got to use the warm pool and hot tub the experience was above and beyond great
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Mary

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice environment and easily accessible to nearby foods and places that we needed to go
Se hospedó 1 noche en mayo de 2024
Respuesta de Eric, el 17 may. 2024
Thank you for staying with us.

10/10 Excelente

Sachin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good staff
Se hospedó 1 noche en mayo de 2024
Respuesta de Eric, el 17 may. 2024
Thank you for staying with us.

10/10 Excelente

Julia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful staff, so helpful with fixing my reservation. The pool was great, love that tjey provide toys and life jackets for the kids.
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Alex

Le gustó: Limpieza
Se hospedó 2 noches en mayo de 2024
Respuesta de Eric, el 17 may. 2024
Thank you for staying with us.

8/10 Bueno

Kary

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pet and family-friendly. Close to many restaurants and to the beach.
Se hospedó 1 noche en abril de 2024
Respuesta de Eric, el 2 may. 2024
Thank you for staying with us. We appreciate you as guests and hope you will be back soon.

8/10 Bueno

Karen

Viaje con mascota, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was a pet friendly, convenient location for our visit. We had called to get adjoining rooms, which did not get set up. However, the front desk staff was able to shift our rooms & get this accomplished. The room was nice with ample space. There was a door to the outside near our room that needs maintenance. Breakfast & breakfast staff was very nice. Quiet Thurs but noisy Fri night. No surprise.
Se hospedó 2 noches en abril de 2024
Respuesta de Eric, el 2 may. 2024
Thank you for staying with us. We are glad we could get that issue corrected.

10/10 Excelente

Scott A

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was exceptional. Especially the breakfast attendant. Location and accessibility was excellent.
Se hospedó 3 noches en abril de 2024
Respuesta de Eric, el 29 abr. 2024
Thank you for staying with us, and thank you for your kind words. I will pass this along to staff.

6/10 Aceptable

Romey

Le gustó: Servicio y personal
Se hospedó 2 noches en abril de 2024
Respuesta de Eric, el 2 may. 2024
Thank you for staying with us.

8/10 Bueno

Ray

Se hospedó 4 noches en abril de 2024
Respuesta de Eric, el 17 may. 2024
Thank you for staying with us.

4/10 Malo

Cheryl

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
The property is in a good location, right off a main highway. The check-in wasn’t the best as I was asked if I knew about the $100 security deposit. When I said no the front desk rep replied "You do now". Not very polite! I am not sure who designs rooms in a hotel but it is likely not a woman. This is not unique to this property but it is still annoying to have no shelves in the shower to set shampoo and other bath items on. The only space for these was a tiny sliver on the corners of the tub. Not at all convenient. The property is in need of an update as the room didn’t even have a USB port to charge our phones. This necessiated a trip to the front desk for an adapter. Not the fault of the hotel but the rooms clearly say No Smoking on each door yet the hallway smelled strongly of marijuana. I would choose to stay at a different hotel next time.
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Edward

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en abril de 2024
Respuesta de Eric, el 18 abr. 2024
Thank you for staying with us and providing feedback.

8/10 Bueno

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Price and clean rooms
Se hospedó 2 noches en abril de 2024
Respuesta de Eric, el 16 abr. 2024
Thank you for staying with us. We are glad you enjoyed your stay.

6/10 Aceptable

Nikki

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Property was fine. I was a little put off by the used bar of soap still in the shower. Also, we had to go and ask that they do something about the 2 dogs in the room next to ours that barked nonstop for the first 40 minutes we were there. Eventually the dog owners came back and the dogs only barked when they heard people in the hallway. 😡
Se hospedó 1 noche en abril de 2024
Respuesta de Eric, el 14 abr. 2024
Thank you for staying with us. We are sorry about the dogs, we did contact the owners right away, we have a very strict policy about not leaving dogs unattended and we are sorry the guest did not adhere to it, but as soon as we heard it we contacted the room, and the guest.

2/10 Terrible

Samantha

Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
This hotel is not nearly as good as I expected. There is mold growing in the shower/ bathtub. The bathroom is so small the the door nearly hits the toilet. There were no towels available when I asked for an extra one because the didn’t have any available in the pool room either. The freezer was disgusting, looked like someone spilled something all over and no one ever cleaned it up. There was dust on all the lamps like the room hasn’t been properly cleaned in a while. There is a door in my room that connects to the other room that someone is renting and I can just unlock the door and go in there room or vice versa. Very disappointed especially considering that this is a tourist town. You would think the hotels would be a little bit nicer.
Se hospedó 1 noche en abril de 2024
Respuesta de Eric, el 14 abr. 2024
Hello, we can look into the issues you had and figure out what happened as this is not how the rooms are suppose to be when our guests check in. The connecting door locks from both sides, so nobody can walk into the others room. For future anytime there is ever an issue with your room please let us know right away so we can correct it or move you rooms.

10/10 Excelente

Ronald

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient location to local community
Se hospedó 1 noche en abril de 2024
Respuesta de Eric, el 12 abr. 2024
Thank you for staying with us, we are so happy you enjoyed your stay and hope you will be back soon.

10/10 Excelente

Aveon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Eric, el 12 abr. 2024
Thank you for leaving us feedback and staying with us. We appreciate your business.

10/10 Excelente

Curt

Se hospedó 2 noches en marzo de 2024
Respuesta de Eric, el 7 abr. 2024
Thank you for staying with us.

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Eric, el 2 abr. 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excelente

Stan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good value
Se hospedó 2 noches en marzo de 2024
Respuesta de Eric , el 1 abr. 2024
Thank you for staying with us we appreciate your feedback.

10/10 Excelente

Tony

Se hospedó 2 noches en marzo de 2024
Respuesta de Eric, el 25 abr. 2024
Thank you for staying with us, we appreciate the feedback as it helps us get better.

6/10 Aceptable

crystal

Le gustó: Limpieza
No le gustó: Servicio y personal
Se hospedó 2 noches en marzo de 2024
Respuesta de Eric, el 24 mar. 2024
Thank you for staying with us and leaving feedback so we can continue to get better.

6/10 Aceptable

Steffen

Viaje en pareja
Le gustó: Servicio y personal
The room was outdated, but it was the cheapest room around. Bed was comfortable, but the property felt old. It was good enough for a night of sleep, which is what we were looking for.
Se hospedó 1 noche en marzo de 2024
Respuesta de Eric, el 24 mar. 2024
Thank you for staying with us. The property was built in the late 80s. We have done numerous upgrades, and renovations, and will continue to do upgrades in the future. Thank you for your feedback.

8/10 Bueno

Kristina

Se hospedó 2 noches en marzo de 2024
Respuesta de Eric, el 7 abr. 2024
Thank you for staying with us and providing feedback.

10/10 Excelente

Kristyn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Eric, el 24 mar. 2024
Thank you for staying with us and leaving feedback so we can continue to get better.

8/10 Bueno

Jennifer

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
The bedding in my room had dark brown stains on them. It appeared to be makeup or some sort of dark food/drink. I felt uncomfortable and used my own blanket that I brought. Overall the rest of the room was fine.
Se hospedó 2 noches en marzo de 2024
Respuesta de Eric, el 24 mar. 2024
Thank you for staying with us. We are sorry about the bedding, we assure you it was clean. On very rare occasions these don't get pulled and discarded after wash is done and inspected. We will be sure to try to eliminate this issue. Thank you for bringing it to our attention.

6/10 Aceptable

Crystal

Le gustó: Limpieza
Parking was terrible for the size of the hotel. Room was nice, but there was a large children's party going on the weekend we stayed. That definitely affected our stay experience.
Se hospedó 2 noches en marzo de 2024
Respuesta de Eric, el 1 abr. 2024
Thank you for staying with us. We have the parking in the front and we also have parking in the back. We are able to accommodate a full 100 room sold out night with our parking, we are sorry if parking was affected during your stay.

6/10 Aceptable

Allison

Le gustó: Servicio y personal y servicios
The staff was friendly, but our room was dirty. Had not been vacuumed, broken curtain, drawers wouldn’t stay closed, hair on the shower walls and toilet paper was open and partially used. At least 50 people in the pool area with 30 kids running, pushing each other and no towels in site. Hotel was decent, but dirty. Wouldn’t stay again. Apart from all of this, the women working breakfast during our stay was wonderful! So sweet and friendly.
Se hospedó 2 noches en marzo de 2024
Respuesta de Eric, el 1 abr. 2024
Hello, I am sorry there was issues upon your stay. I will look into these issues, I never received any complaints upon your stay when looking back, for future if there is any issues please let us know right away so we can fix them immediately. If we don't know we cannot fix the issue.

8/10 Bueno

Shelley

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice place. It was quiet at night . We didn’t have any issues.
Se hospedó 2 noches en marzo de 2024
Respuesta de Eric, el 24 mar. 2024
Thank you for staying with us. We appreciate your business and hope to see you back soon.