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Opiniones de Baymont by Wyndham Grand Rapids Airport

2.5 out of 5
Baymont by Wyndham Grand Rapids Airport
2873 Kraft Ave Se, Grand Rapids, MI

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 355 de 1003 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 322 de 1003 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 148 de 1003 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 85 de 1003 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 93 de 1003 opiniones" "

7.6/10

Limpieza

8.2/10

Servicio y personal

7.2/10

Servicios

7.2/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Dennisse

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 20 abr. 2024
Hello Dennisse,We appreciate your feedback and are glad you had a positive experience during your stay. Thank you for sharing your thoughts. Your comments will be passed along to our team for their awareness and consideration.

10/10 Excelente

Fremio

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location near airport and stores.
Se hospedó 6 noches en marzo de 2024
Respuesta de Manager, el 5 abr. 2024
Hello Fremio,We're delighted to hear you enjoyed our convenient location close to the airport and various stores. Our team is glad you found it beneficial for your stay. Thank you for sharing your positive feedback with us!

10/10 Excelente

Juana

Viaje familiar
Good
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 21 nov. 2023
Hello Juana,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.

8/10 Bueno

Harely

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 22 jul. 2023
Hello Harely,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Bueno

Christian

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo bien
Se hospedó 1 noche en diciembre de 2022
Respuesta de Manager, el 8 dic. 2022
Hello Christian,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

2/10 Terrible

Nancy

Viaje en grupo, Viaje de negocios
No le gustó: Servicio y personal y servicios
Me cobraron 100$ mas y aún no entiendo por q son unos ladrones
Respuesta de Manager, el 7 dic. 2022
Hello Nancy, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excelente

roman

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfecto
Se hospedó 1 noche en junio de 2022
Respuesta de Manager, el 23 jun. 2022
Hello roman, On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

6/10 Aceptable

leroy

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
There was no shuttle bus . In your information it said shuttle to and from the airport . We had to find a ride on own . The hotel it self was very good .
Se hospedó 1 noche en noviembre de 2020
Respuesta de Manager, el 19 nov. 2020
Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our shuttle. We hope to see you again and that you will be truly impressed with our continued improvements.

2/10 Terrible

jacqueline

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza y condiciones de la propiedad
Property pictures online for not the same in person. Small outdated rooms.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 13 may. 2024
Hello jacqueline,We regret to hear that you were disappointed with the room and its size. Guest feedback is valuable to us for future improvements. Feel free to reach out to our management to discuss your concerns further. Thank you for sharing your thoughts with us.

6/10 Aceptable

Ajay, Chicago

Le gustó: Servicio y personal
No le gustó: Limpieza
It was cheap but wish it was less grimy. Otherwise it worked well for us.
Se hospedó 2 noches en mayo de 2024
Respuesta de Manager, el 11 may. 2024
Hello Ajay,We appreciate your feedback and are glad to hear that the hotel met your needs. If you have any further comments or concerns, please feel free to contact our management team.

10/10 Excelente

Kathleen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Appreciate the cleanliness. Walkable to Gippers bar and restaurant next door.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 10 may. 2024
Hello Kathleen,We are pleased to hear you appreciated the cleanliness of our hotel during your stay. It's great that you found the location convenient for visiting Gippers bar and restaurant nearby. Your feedback is valuable to us for future improvements.

6/10 Aceptable

Kendall

Viaje de negocios
Space is too small for breakfast and they were out of most things both mornings of my stay.
Se hospedó 2 noches en mayo de 2024
Respuesta de Manager, el 6 may. 2024
Hello Kendall,We apologize for the inconvenience you experienced during breakfast. Your feedback is valuable to us for continued improvement of our services. Please reach out to our management team to discuss your concerns further.

8/10 Bueno

Todd

Close to restaurants, stores/airport.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 7 may. 2024
Hello Todd,We are glad to hear you found our hotel convenient for dining, shopping, and traveling. Your feedback is valuable as we strive to offer a comfortable and convenient stay for all our guests. We look forward to welcoming you back for another enjoyable visit!

10/10 Excelente

Sherry

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We was here due to a college track conference. It was quiet and the guy that checked us in was nice.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 4 may. 2024
Hello Sherry,We are delighted to hear you had a peaceful stay and received friendly service upon check-in. Your positive feedback is greatly appreciated. Should you have any future stays planned, we look forward to welcoming you back to our hotel.

8/10 Bueno

Mireya

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room was clean. No one cleaned our room the 3 nights we stay, had to ask for clean towels.
Se hospedó 3 noches en abril de 2024
Respuesta de Manager, el 4 may. 2024
Hello Mireya,We appreciate your feedback regarding the cleanliness of your room. We encourage guests to contact our housekeeping department directly for any cleaning requests during their stay to ensure a comfortable experience. Thank you for bringing this to our attention.

6/10 Aceptable

Eric

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 4 noches en abril de 2024
Respuesta de Manager, el 4 may. 2024
Hello Eric,We appreciate you choosing our hotel for your stay. If there were any concerns during your visit, please do not hesitate to contact us directly. We strive to continually improve our services to provide the best experience for our guests.

10/10 Excelente

nathan

Le gustó: Limpieza y condiciones de la propiedad
Room was nice as spacious, the jacuzzi was really big and nice!!
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 2 may. 2024
Hello nathan,We're delighted to hear you enjoyed the spacious room and our large jacuzzi during your stay with us! Your feedback is truly appreciated as we strive to make our guests' experiences memorable and comfortable. Feel free to reach out to our management team for any further assistance or feedback.

10/10 Excelente

Susan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is a property with a conscientious staff that works hard to serve patrons and keep things clean. It is a property with improvements being made so there is a mix of new and old regarding furniture. I was pleased with my king suite as it was very roomy, the carpeting was new and the bed was comfortable.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 1 may. 2024
Hello Susan, We're delighted you enjoyed the spacious king suite and found our conscientious staff attentive to your needs. Our mix of new and older furniture adds character to the property. We're glad to hear that you had a comfortable stay with us.

4/10 Malo

Grace

Viaje de negocios, Viaje familiar, Viaje familiar con niños
We did not get the room we reserved, and when we asked to fix it we got downgraded from a suite to a room at the same price. This was highly inconvenient with an active toddler who goes to sleep earlier than us- we had to try to go to bed at his bedtime, and in the end, none of us got the sleep we needed.
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 1 may. 2024
Hello Grace, We regret to hear about your experience and appreciate you bringing this to our attention. Your feedback is valuable, and we always aim to improve our services. Please feel free to contact our management team directly to discuss your concerns further. Thank you for sharing your experience with us, and we hope to have the opportunity to welcome you back in the future.

10/10 Excelente

Denise

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Exactly what I needed for the weekend. It’s close to the airport with a shuttle for $15. It’s not supper fancy, but it was clean, the staff was friendly, and was reasonably priced.
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 1 may. 2024
Hello Denise,We're glad to hear you had a convenient stay with us! We strive to offer a clean and friendly environment at a fair price. Your feedback is appreciated, and we hope to welcome you back soon for another enjoyable experience.

6/10 Aceptable

cindy

Viaje familiar
Le gustó: Servicio y personal
We stayed with multiple families for a wedding weekend. The continental breakfast was good, the beds average, cleanliness average. The cleaning fragrance was terrible and over sprayed. Staff was friendly.
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 1 may. 2024
Hello cindy, Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed the continental breakfast and found our staff friendly. We value your comments about the beds, cleanliness, and cleaning fragrance and will share them with the team for future improvements. Your input is invaluable to us as we strive to enhance our guests' experiences.

8/10 Bueno

Holly

Viaje familiar
Lovely family owned hotel
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 1 may. 2024
Hello Holly,We appreciate your feedback and are pleased to hear you enjoyed your stay with us. Our team takes pride in providing a welcoming experience for all our guests. If you have any further comments or suggestions, please feel free to reach out to our management team. Thank you for choosing to stay with us!

10/10 Excelente

Kathy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 26 abr. 2024
Hello Kathy,We are delighted to hear that you had a wonderful stay with us. Our team hopes to welcome you back soon for another memorable experience!

10/10 Excelente

Dannie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was a peaceful stay. Rooms were clean and service was great
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 23 abr. 2024
Hello Dannie,We are thrilled to hear that you had a peaceful stay with us, and we're delighted that you found our rooms clean and service great. Our team strives to provide the best experience for all our guests. Your kind words are truly appreciated, and we hope to welcome you back in the future.

10/10 Excelente

Carrie

Viaje en pareja
Clean and friendly.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 20 abr. 2024
Hello Carrie,We are delighted to hear that you found our hotel to be clean and our staff to be friendly. Our team works hard to provide a welcoming environment for all our guests. We appreciate your feedback and hope to welcome you back in the future.

4/10 Malo

Donna

No le gustó: Limpieza, servicios, condiciones de la propiedad
Musty smell covered it up by perfume which gave me a headache.
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 20 abr. 2024
Hello Donna,We apologize for any inconvenience you experienced during your stay. Your feedback is valuable and will be shared with our team for future improvements. If you have any further concerns, please don't hesitate to contact our management directly for assistance.

8/10 Bueno

Todd

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel was clean, nice room. Only problem we had was that you could hear every footstep of people above you.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 17 abr. 2024
Hello Todd,We appreciate you sharing your experience and are pleased you found our hotel clean with a nice room. Your feedback regarding noise levels will be noted to ensure a comfortable stay for all our guests in the future.

10/10 Excelente

Davincii

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Process of reserving the room was quick and the room was very clean and had a big jacuzzi room with tv I enjoyed my stay and will be back
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 17 abr. 2024
Hello Davincii,We are delighted to hear that you had a pleasant experience with us, and we appreciate your positive feedback on our reservation process and room cleanliness. We look forward to welcoming you back for another enjoyable stay.

10/10 Excelente

Kosli

Good
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 11 abr. 2024
Hello Kosli,We appreciate you taking the time to share your experience with us. Your feedback is essential in helping us improve our services for future guests. Should you have any further comments or concerns, please don't hesitate to reach out to our management team directly. Thank you for choosing to stay with us.

8/10 Bueno

Shondre

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I did not like that it did not have a pool
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 9 abr. 2024
Hello Shondre, We regret to hear that the lack of a pool did not meet your expectations during your stay. We appreciate your feedback and will take it into consideration for future improvements. Thank you for sharing your experience with us.

10/10 Excelente

NICHOLAS

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice area, easy parking. Good clean room
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 7 abr. 2024
Hello NICHOLAS,We appreciate your feedback on our convenient location and cleanliness standards. Our team works hard to provide a comfortable experience for all our guests. We hope to welcome you back for another pleasant stay soon.

10/10 Excelente

ShawnTika, Indianapolis

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were really nice, I had clean towels in my room the next day without even asking!! and I will definitely use this hotel again when I come back to visit family!!
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 5 abr. 2024
Hello ShawnTika,We are thrilled to hear that you enjoyed your stay with us and that our staff left a positive impression. It's wonderful to know that you appreciated the cleanliness and the proactive service. We look forward to welcoming you back again on your future visits to the area!

6/10 Aceptable

Bikram

Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 29 mar. 2024
Hello Bikram,We appreciate you choosing our hotel for your stay! Should you have any feedback to help us improve, please don't hesitate to reach out. We look forward to welcoming you back soon!

10/10 Excelente

Leah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We have stayed here twice before early morning flights. They are excellent regarding shuttle service.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 31 mar. 2024
Hello Leah,We are delighted that you found our shuttle service to be excellent during your stays with us. Your feedback is truly appreciated as we continuously strive to provide top-notch service to all our guests. Should you need anything else in the future, please do not hesitate to reach out to us directly.

8/10 Bueno

Nathan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 22 mar. 2024
Hello Nathan,Thank you for sharing your feedback with us. We appreciate you taking the time to let us know about your experience. If you have any further comments or concerns, please feel free to reach out to our management team directly.

10/10 Excelente

Julia

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was very clean. Staff was friendly. I slept very well!
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 16 mar. 2024
Hello Julia,We are pleased to hear that you found our hotel clean and our staff friendly. It's great to know that you had a restful night's sleep. We appreciate your positive feedback and hope to welcome you back in the future.

10/10 Excelente

Carol

Le gustó: Limpieza, servicio y personal, servicios
The television selection was quite limited. The remote was cumbersome to use because you have to punch in numbers to select a channel rather just being able to scroll forward or backwards. The direction of the air coming out of the Heater/AC cannot be changed.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 12 mar. 2024
Hello Carol,We appreciate your feedback regarding the television and the Heater/AC unit. We regret any inconvenience caused and suggest contacting our management team for further assistance. Thank you for bringing these matters to our attention.

8/10 Bueno

Meghan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Surprised at the quality of the hotel for the price, would stay again and recommend.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 9 mar. 2024
Hello Meghan,We are delighted to hear that you enjoyed your stay with us and that you found our hotel to be of great value. We appreciate your recommendation and hope to welcome you back in the future for another wonderful experience.

8/10 Bueno

NICHOLAS

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 6 mar. 2024
Hello NICHOLAS,We appreciate you taking the time to share your feedback with us. Should you have any further comments or concerns, please feel free to contact our management team. Your satisfaction is important to us and we hope to welcome you back in the future.

8/10 Bueno

Trisha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was good
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 6 mar. 2024
Hello Trisha,We are pleased to hear that you found your stay enjoyable. Should you have any suggestions or feedback, please feel free to contact our management team. Your comments are invaluable in helping us enhance our guest experience.

8/10 Bueno

Glenn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 2 mar. 2024
Hello Glenn,We are delighted to hear that you enjoyed your stay! Should you have any further feedback to share, please do not hesitate to reach out to us. We hope to welcome you back soon for another enjoyable experience.

8/10 Bueno

Nena

Viaje en pareja
Le gustó: Servicio y personal
The only thing great about this hotel is the jacuzzi room and it’s cheap. Not too bad for what you pay for
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 24 feb. 2024
Hello Nena,We are pleased to hear that you enjoyed the jacuzzi room during your stay. We appreciate your feedback on our affordable pricing and hope you had an overall satisfactory experience with us. Thank you for choosing our hotel for your stay.

2/10 Terrible

Salwa

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The management team was very rude. The breakfast was very old and stale. No customer service. Never again will stay in that place. The hotel was terrible.
Se hospedó 2 noches en febrero de 2024
Respuesta de Manager, el 21 feb. 2024
Hello Salwa, We are sorry to hear about your experience and appreciate your feedback. We strive to provide the best service possible and will inform our management team about your concerns. Thank you for bringing this to our attention.

8/10 Bueno

Kevin

Se hospedó 3 noches en febrero de 2024
Respuesta de Manager, el 22 mar. 2024
Hello Kevin, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

4/10 Malo

Holly, Harbor Springs

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
There was something all over the wall. Paid for a hot tub room and hot tub did not work properly. Very disappointed.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 15 feb. 2024
Hello Holly, Thank you for bringing this matter to our attention. We apologize for any inconvenience you experienced during your stay. Our team will ensure that the issue with the wall is addressed promptly. Regarding the hot tub, we will investigate the matter to ensure it is functioning properly for future guests. We appreciate your feedback and hope to have the opportunity to better serve you in the future.

6/10 Aceptable

Autumn

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
There were stains all over the walls
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 14 feb. 2024
Hello Autumn, Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced during your stay. We strive to maintain a high standard of cleanliness throughout our hotel and will address this matter with our housekeeping team. Your feedback is valuable to us as we continuously improve our services.

10/10 Excelente

Andrea

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 9 feb. 2024
Hello Andrea,to hear that you enjoyed your stay at our hotel! We are delighted to receive your positive feedback and appreciate you taking the time to share it. If there's anything else we could have done to make your experience even better, please let us know. We look forward to welcoming you back again in the future.

2/10 Terrible

Abigail

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en febrero de 2024
Respuesta de Manager, el 9 feb. 2024
Hello Abigail,We are sorry to hear that your experience at our hotel did not meet your expectations. We value your feedback and encourage you to reach out to us directly so that we can address any specific issues you may have encountered during your stay. We strive to provide excellent service, and we appreciate your input as it helps us improve.

10/10 Excelente

Ben

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Neat and orderly
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 9 feb. 2024
Hello Ben,Thank you for taking the time to share your feedback about your recent stay with us. We are pleased to hear that you found our hotel to be neat and orderly. Providing a clean and well-maintained environment is one of our top priorities. We appreciate your kind words and hope to welcome you back in the future for another positive experience.

10/10 Excelente

Sharon

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Baymont for the win!
A welcoming and safe place to stay in close proximity to the airport. Save time and money!
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 9 feb. 2024
Hello Sharon,Thank you for choosing our hotel for your recent stay. We're delighted to hear that you found our location convenient and secure. We strive to provide a comfortable and affordable experience for all our guests. We appreciate your feedback and hope to welcome you back in the future. Safe travels!