Thank you Jesmin for your great 10/10 review! We pride ourselves on our service and are glad to see we delivered. We hope to see you again the next time you are in Grand Rapids!

Thank you for sharing your feedback about your recent stay at Hyatt Place Grand Rapids. We are pleased to hear that you found our hotel to be nice and enjoyed your time with us.We appreciate your note about the hotel's location on the second floor. While this is a unique aspect of our property, we strive to ensure that all our guests find their way to our reception and facilities with ease. Your feedback helps us identify areas where we can improve our signage and communication to make our guests' experience as smooth as possible.Thank you once again for your review. We look forward to welcoming you back on your next visit to Grand Rapids.

Thank you so much for your wonderful review of your recent stay at Hyatt Place Grand Rapids! We are delighted to hear that you had such a positive experience.It’s great to know that our friendly staff, clean rooms, and beautiful views contributed to your enjoyable stay. We are also thrilled that you appreciated our prime downtown location and found our breakfast delicious. Your kind words are a fantastic encouragement for our team, who strive to provide the best experience for our guests.We look forward to welcoming you back to Hyatt Place Grand Rapids on your next visit to the area. Thank you once again for choosing to stay with us and for sharing your feedback.

Thank you so much Marisue, for your perfect 5/5 review! We're thrilled to hear that you had such an outstanding experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we met and exceeded your expectations. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic stay!

Thank you for your kind words and positive review of our hotel. We are delighted to hear that you enjoyed the cleanliness of your room, the fantastic city view, and the convenient location near restaurants and the VanAndel Arena. Our staff takes pride in providing friendly service, and we are pleased to hear that you had a good breakfast experience. We look forward to welcoming you back for your future stays in the area.

Thank you for sharing your experience with us. We apologize for the inconvenience caused by the lack of effective light blockage in your room and the noise disturbances you experienced during your stay. We will address the issues with the shade and explore options for better soundproofing. We appreciate your feedback about the parking situation and variety of food offered, we will work on improving these aspects. We hope to have the opportunity to provide a better stay for you in the future. Thank you.

Thank you for taking the time to share your feedback with us. We're delighted to hear that you found your room to be very clean and that our attached garage was convenient for your stay. Maintaining a clean and easy-to-navigate environment is a top priority for us, and we're thrilled that we met your expectations in this regard.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

Thank you for sharing your feedback with us. We're glad to hear that you found our hotel clean and conveniently located near many of Grand Rapids' sights and attractions.We apologize for any inconvenience you experienced with the accessibility of our hotel and regret that you encountered difficulties finding your way back from the Lantern Festival. We'll consider your feedback and explore ways to improve our accessibility for guests in the future.Regarding the swimming pool, we apologize for any disappointment caused by its unavailability during your stay. We understand the importance of maintaining our facilities to ensure a pleasant experience for all guests. Rest assured, we'll review our maintenance scheduling to minimize disruptions to our guests' enjoyment.Your comments are valuable to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.

Thank you so much for your fantastic 5/5 review! We're thrilled to hear that you and your husband had an amazing stay with us during the Lantern Festival weekend.It's wonderful to know that you found our property to be very nice and that our security measures helped ensure a safe and comfortable stay for you both. We're delighted that our central location made it easy for you to explore the heart of the city, and that you found our continental breakfast offerings to your liking.We're pleased to hear that your check-in process was smooth and that you found our parking facilities to be super convenient. We can't wait to welcome you back for another enjoyable stay in the future!

Thank you for taking the time to share your feedback with us. We're delighted to hear that you found your room to be very clean and that our front desk team provided friendly and helpful service during your stay.Maintaining a clean and welcoming environment is a top priority for us, and we're thrilled that we met your expectations in this regard. We'll be sure to pass along your kind words to our front desk team—they'll be thrilled to hear that their efforts were appreciated.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

Thank you for the 5/5 rating and glowing review. We're delighted to hear that you found your room to be nice and clean and that our front desk team provided friendly service during your stay.Maintaining a clean and welcoming environment is a top priority for us, and we're thrilled that we met your expectations in this regard. We hope to have the pleasure of welcoming you back for another enjoyable stay the next time you're in Grand Rapids!

Dear guest, Thank you for sharing your experience. We apologize for any inconvenience caused by the incident in the parking garage. We take security very seriously and are working with Ellis Parking to address this issue. We appreciate your feedback and will take steps to ensure the safety of our guests' vehicles in the future. Thank you for bringing this to our attention.

Thank you so much for your valuable feedback!

Thank you so much for your valuable feedback!

Dear Quinn, thank you for your feedback regarding your recent stay. We apologize for the delay in having your room ready on time and understand the inconvenience this may have caused. We are reviewing our check-in procedures to ensure this issue is addressed promptly in the future. We appreciate your patience and hope to have the opportunity to exceed your expectations on your next visit. Thank you for bringing this to our attention.

Thank you!

Thank you for your positive feedback! We are pleased to hear that you found our facilities clean and our staff accommodating. We strive to provide exceptional service to all of our customers and we appreciate you taking the time to share your experience. We hope to see you again soon!

Thank you so much for your kind words! I am delighted to hear that Brandon and our team have provided you with exceptional service. Our commitment to putting customers first is a top priority for us, and we truly appreciate your feedback. Please do not hesitate to reach out if there is anything else we can assist you with.

Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you may have experienced with our front desk staff and are glad to hear that our manager was able to address and resolve the issues. We strive to provide a high level of customer service to all our guests and will use your comments to improve our operations moving forward. We hope to welcome you back for a more positive experience in the future.

Thank you for the top notch 5/5 review! We look forward to having you back again soon!

Thank you for taking the time to leave us a 4/5 review! We're delighted to hear that you had a wonderful experience during your stay with us. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

Thank you so much for your fantastic 5/5 review! We're thrilled to hear that you had a great experience during your stay with us. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back soon!

Thank you for sharing your feedback with us. We're delighted to hear that you found our staff to be very professional and that your room was clean during your stay.Providing professional service and maintaining clean accommodations are top priorities for us, and we're thrilled that we were able to meet your expectations in both areas.We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

Thank you for taking the time to leave such a wonderful review! We're thrilled to hear that you had a great experience with us and that you enjoyed our amazing breakfast offerings and customer service.Providing exceptional service and delicious breakfast options are top priorities for us, and we're delighted that we were able to meet your expectations in both areas.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another great stay in the future!

Thank you for taking the time to share your feedback with us regarding your recent stay. We sincerely apologize for the issues you encountered during your visit. Providing a comfortable and pleasant experience for our guests is our top priority, and we regret that we fell short of your expectations in several areas.We apologize for the cleanliness issues you experienced with the sheets and bathroom fan. This is certainly not up to our standards, and we will address these concerns with our housekeeping team to ensure that such oversights are not repeated in the future.Additionally, we apologize for the inconvenience of not having enough washcloths, towels, pillows, and blankets for your party size. We understand the importance of providing ample amenities to our guests, and we regret any inconvenience this may have caused. Your feedback will be shared with our team to ensure that we are adequately stocked and prepared to accommodate the needs of our guests, especially those traveling with larger parties.Regarding the blackout curtain and pullout bed, we apologize for any inconvenience caused by these issues. We will promptly address the blackout curtain and ensure that it is repaired or replaced. Additionally, we will review our procedures for preparing pullout beds to ensure that they are properly stocked with pillows and blankets for the comfort of our guests.Once again, we apologize for the shortcomings you experienced during your stay. We truly appreciate your feedback as it allows us the opportunity to improve and better serve our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.

Thank you for sharing your positive experience with us! We're thrilled to hear that you had a great stay and that our amenities, like the pool, were enjoyable for your family.We're also glad to hear that you found our parking convenient and that our location allowed you to easily explore all that Grand Rapids has to offer.We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,

Thank you for taking the time to leave us a review. We're delighted to hear that you found our place to be nice.If there's anything specific you enjoyed during your stay or any suggestions you have for improvement, please feel free to let us know. Your feedback is invaluable to us as we strive to provide the best possible experience for our guests.We hope to have the pleasure of welcoming you back again in the future.

Dear Kristen,Thank you for completing out Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be . I greatly appreciate your kinds words and they will be celebrated with the entire team.If I can be any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Best Regards,Danielle Ward Gallery Team Lead

Dear James,Thank you for taking the time to leave a review with a 5/5 rating. We are glad to hear you got to benefit from our great downtown location and interact with our wonderfull staff! We hope to see you soon!Best Regards,Danielle Ward Gallery Team Lead

Dear Clay,Thank you for choosing to stay with us during your first visit to Grand Rapids! We're delighted to hear that you had a great experience at our hotel and found it convenient to downtown.We hope your time exploring Grand Rapids was equally enjoyable and that you made some wonderful memories during your stay. Should your travels bring you back to our city, we would love the opportunity to welcome you again.

Dear Austyn,Thank you for taking the time to share your feedback with us. We truly appreciate hearing from our guests as it helps us to continuously improve our services.Please know that we take our guest comments seriously and if you have anything you would like to address specifically please do not hesitate to reach out.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

Dear Marina,Thank you for your kind words and for awarding us a perfect rating! We're delighted to hear that you found our hotel to be very clean during your stay. Maintaining a high standard of cleanliness is one of our top priorities, and we're thrilled that it met your expectations.We hope to welcome you back soon for another fantastic experience.Best regards,

Dear Lana,Thank you for your glowing review! We're thrilled to hear that you found our bathroom beautiful. Providing a comfortable and aesthetically pleasing environment is important to us, and we're delighted that we could meet your expectations. We hope to welcome you back soon for another fantastic stay!Warm regards,

Dear Tasia,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed your stay and found our hotel's location convenient for exploring downtown Grand Rapids.We're thrilled that you appreciated our pet-friendly policy, allowing you to bring your furry friend along for the trip. Ensuring our guests have a comfortable and enjoyable stay, including their four-legged companions, is a top priority for us.It's wonderful to know that you found our location ideal for accessing all the attractions and activities downtown Grand Rapids has to offer. We strive to provide a convenient and central base for our guests to explore the area easily.Your kind words are truly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future!

Dear Brittany,Thank you so much for your wonderful review! We're thrilled to hear that you found our property and staff exceptional. It was truly a pleasure hosting you, and we can't wait to welcome you back on your next visit to Grand Rapids. Your recommendation means a lot to us!

Thank you for taking the time to share your feedback with us. We appreciate your input. Your insights are invaluable to us as we continually strive to improve our services and enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.

Dear April, Thank you for completing our Guest Survey regarding your recent stay at our hotel and the wonderful rating. We are so glad to be located in the center of downtown close to so many different restaurants, bars, and activities. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. We look forward to hosting you the next time you stay in Grand Rapids.Best regards,Danielle Ward Gallery Team Lead

Dear Andrew,Thank you for taking the time to leave a review with a 5/5 rating. We are glad to hear you got to benefit from our great downtown location and interact with our wonderfull staff! We hope to see you soon!Best Regards,Danielle Ward Gallery Team Lead

Thank you for taking the time to provide us with your feedback. We appreciate your comments regarding the signage in our entryway and check-in area, and we apologize for any confusion you experienced. Your feedback helps us identify areas for improvement, and we will certainly review our signage to ensure it is clear and visible for our guests.We're delighted to hear that you had a positive experience with our restaurant and bar staff. Providing attentive and excellent service is a top priority for us, and we're glad they were able to meet your expectations.However, we apologize for the issue you encountered with the toilet in your room. We take cleanliness and maintenance very seriously, and we regret any inconvenience this may have caused. Rest assured, we will address this issue promptly to ensure it is resolved for future guests.Your feedback is invaluable to us as we strive to continuously improve our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. If there's anything else we can do to make your next stay with us even better, please don't hesitate to let us know. Thank you for choosing to stay with us.

Thank you, Steve, for taking the time to share your feedback and awarding us a 4/5 star rating. We're glad to hear that you had a positive experience during your stay with us. However, we also noticed there might be areas where we could have improved to make your stay even better. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. If there's anything specific you'd like to share with us to help us improve, please feel free to reach out. We greatly appreciate your support and look forward to exceeding your expectations on your next visit.

Thank you so much for awarding us a perfect 5/5 star rating! We're thrilled to hear that you had such a wonderful experience during your stay with us. Providing excellent service and ensuring our guests' satisfaction is our top priority, and we're delighted that we met your expectations. Your feedback means the world to us, and we can't wait to welcome you back for another fantastic stay in the future! If there's anything more we can do to make your next visit even more memorable, please don't hesitate to let us know.

Thank you, Anissa, for bringing this to our attention, we sincerely apologize for the inconvenience and frustration you experienced during your stay. It is deeply concerning to hear about the issue with the sheets not being changed despite your request. This is not reflective of the high standards of cleanliness and service we aim to uphold.We understand the importance of promptly addressing guest concerns, and we regret to hear that we fell short in this instance. Rest assured, we will investigate this matter thoroughly with our housekeeping and front desk teams to ensure that proper procedures are followed to prevent similar incidents from occurring in the future.We also apologize for the inconvenience of changing rooms late at night and the lack of a significant compensation offer upon check-out. Your feedback is invaluable to us, and we will use it to improve our processes and better serve our guests.We genuinely appreciate your understanding and patience, and we hope to have the opportunity to regain your trust and provide you with a much-improved experience on your next visit. If there is anything further we can do to make amends, please don't hesitate to reach out to us directly.

Thank you so much for your invaluable feedback! We're delighted to hear that you enjoyed your stay and hope you stay with us again in the future!

Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your stay and found our staff to be wonderful. Providing exceptional service is at the heart of what we do, and it's fantastic to know that we made your time with us memorable. We look forward to welcoming you back for another enjoyable stay in the future!

Thank you so much for taking the time to leave us a perfect 10/10 review! We're thrilled to hear that you had such a fantastic experience during your stay. Providing exceptional service and creating memorable moments for our guests is our top priority, and we're delighted that we exceeded your expectations. We truly appreciate your feedback and hope to have the pleasure of welcoming you back again soon!

Thank you for your top notch review Ruben! We are pleased to hear you enjoyed our accommodations and look forward to your next visit to Grand Rapids!

Dear Timmia,Thank you for your perfect rating! We're thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we met your expectations. We hope to host you again in the future.

Dear Sarah,Thank you for your positive feedback and 5/5 rating! We're pleased to hear that your check-in process was smooth and that you found parking to be convenient. We consider ourselves very lucky to have the attached parking garage that allows for unlimited in and out access. We appreciate your review and hope to welcome you back again soon!

We're delighted to hear that our front desk staff exceeded your expectations and provided the assistance you needed during your stay. Your satisfaction is our top priority, and we can't wait to have you back for another memorable experience!