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Opiniones de Quality Inn Grand Rapids South-Byron Center

2.5 out of 5
Quality Inn Grand Rapids South-Byron Center
7625 Caterpillar Ct Sw, Grand Rapids, MI

Opiniones

7.2

Bueno

Puntuación de 10, es decir, Excelente. Basada en 121 de 511 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 171 de 511 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 111 de 511 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 68 de 511 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 40 de 511 opiniones" "

7.4/10

Limpieza

7.8/10

Servicio y personal

7.6/10

Servicios

6.8/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

recepcionista con mal caracter

Le gustó: Limpieza y condiciones de la propiedad
recepcionista con mal caracter
el hotel esta bien solo que los empleados deberian ser mas amables despues de las 10 ni me di cuenta y eran las 10:20 pm y sin avisarnos apago la luz de las picinas y mi hija de 4 años estaba dentro de la picina . al menos ubiera dicho cuidado voy a apagar las luces.

8/10 Bueno

Alexander

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Place was pretty nice overall hot tub could be hotter
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Herbert

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
I was a guest of a guest staying there over the Memorial Day Holiday weekend. This property is tucked away into a convenient location. Pleasantly surprised by the cleanliness of it. Called ahead of reservation to request specific needs and they were definitely met! Also, given a complimentary late check out 1 hour later than expected which was greately appreciated. I Will definitely tell family and friends about this location and plan to return in the future myself for a quiet and relaxing stay just as this was. Very nice! Thank you. Kimberlee Vanburen
Se hospedó 2 noches en mayo de 2024
Respuesta de Manager, el 28 may. 2024
Hello Herbert,We are thrilled to hear that you enjoyed your stay with us over the Memorial Day Holiday weekend. Our team strives to meet any specific guest needs, and we're delighted that you appreciated the cleanliness of our property. It's fantastic to hear that you were able to enjoy a quiet and relaxing stay. Thank you for spreading the word to your family and friends, we look forward to welcoming you back in the future for another great experience!

8/10 Bueno

Armando

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024
Respuesta de Manager, el 19 may. 2024
Hello Armando,We appreciate you choosing to stay with us! If there is anything we can do to make your future visits even better, please don't hesitate to contact us. We look forward to welcoming you back soon!

4/10 Malo

Caylee

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
The people were friendly, however, the few employees didn't even know English. You can also tell any time there were damages, they just half-assed the 'fix.' Our room smelt horrible of paint fumes as well.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 17 may. 2024
Hello Caylee, We appreciate your feedback on our friendly staff and apologize for any inconvenience during your stay. Rest assured, we will address your concerns with the team to ensure a seamless experience for future guests. Thank you for bringing these matters to our attention.

2/10 Terrible

Anthony

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 6 may. 2024
Hello Anthony,We're sorry to hear that your experience didn't meet expectations. Please feel free to reach out to us directly with any specific concerns you may have so we can address them accordingly.

10/10 Excelente

Candice

Le gustó: Servicio y personal
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 4 may. 2024
Hello Candice,We're delighted to hear you had a fantastic stay with us! We look forward to welcoming you back in the future for another wonderful experience.

6/10 Aceptable

Scott

No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 1 may. 2024
Hello Scott, We appreciate you choosing to stay with us and value your experience. Please feel free to reach out to us with any feedback you may have from your recent stay - we are always looking to improve our services.

6/10 Aceptable

Debra, traverse city

Viaje en pareja
The place needs some major updating! Rooms are gloomy..walls need painting..carpet needs updating..lamp shades dirty.. cold food at the breakfast bar.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 30 abr. 2024
Hello Debra, We appreciate your feedback and will share your comments with the relevant departments for future improvements. Our team is dedicated to enhancing our guests' experiences and we hope you may consider staying with us again in the future.

4/10 Malo

Vennesah

No le gustó: Servicio y personal
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 26 abr. 2024
Hello Vennesah,We value your opinion and would appreciate the opportunity to address any concerns you may have from your recent stay. Please reach out to us directly so we can ensure your future experiences are more enjoyable.

8/10 Bueno

Douglas

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
They got us in at the last minute as a result of a problem with the property we had originally booked. Staff was great! The problems were minor, hairdryer didn't work, juice machine was putting out only water, location wasn't exactly where we wanted to be. The service, friendliness and pool temperature kind of made up for it. The lady cleaning the windows was so efficient, I had to watch her for some tips.
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 17 abr. 2024
Hello Douglas, Thank you for sharing your experience with us. We're glad to hear our staff provided great service during your stay. We appreciate your feedback on the hairdryer, juice machine, and location. Your compliments about our pool temperature and efficient cleaning service are truly appreciated. We hope to welcome you back again soon for another enjoyable stay.

4/10 Malo

Kody

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Staff was very friendly. Continental breakfast was extremely limited. Tiles in pool and hot tub loose and falling off. Pool was FREEZING. Hot tub barely “hot” smelled like cigarettes in the hallway and room.
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 17 abr. 2024
Hello Kody, Thank you for sharing your feedback with us. We appreciate your kind words about our friendly staff. We will make sure to address the issues you mentioned to enhance the guest experience. Your comments will help us improve for the future.

8/10 Bueno

Kiara

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
We stayed for 2 nights! The staff at the front desk were always friendly and accommodating! Our room and bedding was clean but there was a weird stain on the floor. The pillows were not good lol very flat you can tell they’ve been used for years. The hot tub was nice! Thats one of the main reasons we chose this hotel! There is also free breakfeast which I enjoyed!
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 16 abr. 2024
Hello Kiara, Thank you for sharing your experience with us. We are pleased to hear you found our staff friendly and that you enjoyed our hot tub and complimentary breakfast. We appreciate your feedback on the pillows and will share this with our team for future improvement. We hope to welcome you back in the future for another enjoyable stay!

10/10 Excelente

Kelly

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved our stay!
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 27 mar. 2024
Hello Kelly,We are delighted to hear that you enjoyed your stay with us. Thank you for choosing our hotel for your visit. Your positive feedback is truly appreciated, and we hope to welcome you back soon for another memorable experience.

10/10 Excelente

Corey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 22 mar. 2024
Hello Corey,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We look forward to welcoming you back soon for another enjoyable stay!

8/10 Bueno

Lucero

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
Check in staff was very friendly and welcoming.
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 20 mar. 2024
Hello Lucero,We are pleased to hear that you had a positive experience with our check-in staff. Your feedback is valuable to us.

4/10 Malo

Lance

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 17 mar. 2024
Hello Lance,We're sorry to hear that your stay didn't meet your expectations. Please don't hesitate to reach out to us directly to provide more details on how we can improve your experience in the future. We appreciate your valuable input and look forward to the opportunity to better serve you.

8/10 Bueno

Shannon

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
For the price it was great.
Se hospedó 3 noches en marzo de 2024
Respuesta de Manager, el 15 mar. 2024
Hello Shannon,We are pleased you found value in your stay with us. Your satisfaction is our priority and we hope to welcome you back in the future for another enjoyable experience.

10/10 Excelente

Maria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 15 mar. 2024
Hello Maria,We are delighted to hear that you had a wonderful experience during your stay with us! Should you have any further comments or suggestions, please don't hesitate to contact us directly. We look forward to welcoming you back in the near future.

2/10 Terrible

Melissa

Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 22 mar. 2024
Hello Melissa, We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us directly to discuss any specific concerns you may have so we can address them accordingly. We value your input and aim to provide a fantastic stay for all our guests.

10/10 Excelente

Chrystal

Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 22 mar. 2024
Hello Chrystal,We are delighted to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back in the future!

10/10 Excelente

Jon, Highland

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly and fast check in everytime we arrive.
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 23 ene. 2024
Hello Jon,Thank you for your kind feedback on our friendly and efficient check-in process. We always strive to provide a welcoming experience for our guests from the moment they arrive. We hope to have the pleasure of welcoming you back to our hotel in the future.

10/10 Excelente

Tonja

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 23 ene. 2024
Hello Tonja,Thank you so much for giving us a perfect rating! We are delighted to hear that you had such a wonderful stay with us. Should you have any further feedback or suggestions, please feel free to contact us directly. We hope to have the pleasure of welcoming you back in the future.

6/10 Aceptable

Timothy

Viaje en pareja
No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Manager, el 18 ene. 2024
Hello Timothy, Thank you for choosing to stay at our hotel. We appreciate your business and hope you had a comfortable stay. If you have any specific feedback or concerns, we encourage you to reach out to us directly so that we can address them and improve our services. We value your opinion and look forward to welcoming you back in the future.

6/10 Aceptable

Abigail

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios
The staff was beyond nice and the place was very clean , even though the motel is next to the high way I couldn’t hear any traffic from my room which was very nice.
Respuesta de Manager, el 13 ene. 2024
Hello Abigail,Thank you for your kind words about our staff and the cleanliness of our motel. We pride ourselves on providing excellent service and a comfortable environment for our guests. We're pleased to hear that you didn't experience any noise disturbances from the nearby highway during your stay. We appreciate your feedback and hope to welcome you back in the future.

8/10 Bueno

Brittany

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice little hotel.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Manager, el 8 ene. 2024
Hello Brittany,Thank you for choosing our hotel for your stay! We're thrilled to hear that you found our hotel to be nice. We appreciate your feedback and look forward to welcoming you back in the future.

6/10 Aceptable

Darion

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
My wife and I are big breakfast people, the breakfast wasn’t great. The sausage and egg were cooked in the microwave I’m pretty sure and orange juice was very watered down, everything else was decent, but not happy with the breakfast at all.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 8 ene. 2024
Hello Darion, Thank you for taking the time to share your feedback with us. We appreciate your comments regarding the breakfast selection. We apologize if the quality of the sausage and egg didn't meet your expectations. We will certainly pass on your feedback to our culinary team for their review. Your feedback is valuable and we will strive to improve our breakfast offerings to ensure a satisfying experience for all our guests.

10/10 Excelente

Tammy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 1 feb. 2024
Hello Tammy,We are delighted to hear that you had a wonderful experience during your stay with us! Our team strives to provide exceptional service, and we are thrilled that we exceeded your expectations. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

8/10 Bueno

Darcy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our stay was brief. Just needed a place to sleep. Clean and quiet.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 30 dic. 2023
Hello Darcy,Thank you for choosing our hotel for your stay. We're glad to hear that you found our rooms clean and enjoyed a peaceful night's sleep. We hope to welcome you back for another comfortable stay in the future.

10/10 Excelente

Charles

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 21 dic. 2023
Hello Charles,Thank you for taking the time to share your positive experience! We are delighted to hear that you enjoyed your stay with us. We strive to provide excellent service and are glad that we met your expectations. We would love to welcome you back to our hotel.

6/10 Aceptable

Jennifer

Se hospedó 2 noches en diciembre de 2023
Respuesta de Manager, el 10 ene. 2024
Hello Jennifer,We appreciate you choosing our hotel for your recent stay. We strive for excellence and would love to hear more about your experience. Please feel free to reach out to us with any feedback you have so that we can address any concerns and improve our services.

10/10 Excelente

Sheri

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 12 dic. 2023
Hello Sheri,Thank you for choosing our hotel for your recent stay! We are thrilled to know that you had a wonderful experience with us. We appreciate your positive rating and hope to have the pleasure of welcoming you back in the future.

10/10 Excelente

Rani

Le gustó: Condiciones de la propiedad
Clean
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 5 dic. 2023
Hello Rani,Thank you for sharing your feedback about the cleanliness of our hotel. We strive to maintain a high standard of cleanliness throughout our property, and we apologize if we fell short during your stay. We appreciate your input and will use it to improve our services. Should you have any further concerns, we recommend reaching out to our management team directly for assistance.

10/10 Excelente

Annah-Nataliye

Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 7 dic. 2023
Hello Annah-Nataliye,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience with us. We hope to welcome you back again in the future.

8/10 Bueno

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great staff
Se hospedó 2 noches en noviembre de 2023
Respuesta de Manager, el 2 dic. 2023
Hello Richard,Thank you for sharing your feedback about our staff! We take pride in our team's dedication to providing excellent service to our guests. We appreciate your kind words and hope you had a memorable stay with us. Please feel free to visit us again for another great experience.

10/10 Excelente

Mark

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pleasantly surprised on how clean this hotel was for the price. Have stayed in 4 and 5 star hotels that didn’t even come close to the cleanliness of this hotel. Hot tub was small, but not a deal breaker. Would recommend this hotel and would stay there again
Se hospedó 2 noches en noviembre de 2023
Respuesta de Manager, el 30 nov. 2023
Hello Mark,Thank you for choosing our hotel for your recent stay! We're thrilled to hear that you were pleasantly surprised by the cleanliness, as we take great pride in maintaining a high standard. We appreciate your understanding regarding the size of the hot tub, and we're glad it didn't hinder your overall experience. We look forward to welcoming you back in the future and thank you for recommending us!

10/10 Excelente

Cindy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 30 nov. 2023
Hello Cindy,We're thrilled to hear that you had an exceptional experience during your stay with us! We strive to provide the highest level of service and ensure our guests have a memorable time. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future!

2/10 Terrible

Erin

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Smelled horrible Stains on bedding Dirty pool Brown hot tub water Holes in the floor
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 30 nov. 2023
Hello Erin, We are sorry to hear about your recent experience at our hotel. We appreciate your feedback and take cleanliness issues very seriously. Our team will look into this matter thoroughly. If you have any additional details or concerns, please feel free to contact our management directly. We hope to have the opportunity to regain your trust in the future.

10/10 Excelente

Charles

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and neat
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 26 nov. 2023
Hello Charles,Thank you for your feedback regarding the cleanliness of our hotel. We take pride in maintaining a clean and neat environment for our guests to enjoy. We appreciate your positive comments and hope to welcome you back in the future for another enjoyable stay.

8/10 Bueno

Sheri

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pleased
Comfortable beds, couldn't change or turn up the TV .
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 21 nov. 2023
Hello Sheri,We appreciate your feedback regarding the comfortable beds during your stay. We apologize for any inconvenience you experienced with the TV settings. We strive to provide a seamless experience for all our guests and appreciate your understanding. Please feel free to reach out to our management team for any further assistance.

6/10 Aceptable

Toshia

Viaje en grupo
Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 22 nov. 2023
Hello Toshia,Thank you for leaving us your exceptional rating! We are thrilled to hear that you had such a wonderful experience during your stay at our hotel. Your kind words mean a lot to us, and we hope to welcome you back again soon for another incredible stay.

10/10 Excelente

Sara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 21 nov. 2023
Hello Sara,Thank you for choosing our hotel and for taking the time to leave us a 5-star review. We are thrilled to hear that you had a fantastic stay with us. Your satisfaction is our top priority, and we appreciate your positive feedback. Please let us know if there's anything else we can do to make your future stays even more enjoyable. We look forward to welcoming you back soon!

10/10 Excelente

Charles

Le gustó: Limpieza, servicios, condiciones de la propiedad
Very nice
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 19 nov. 2023
Hello Charles,Thank you for your kind feedback! We're delighted to hear that you had a pleasant stay with us. Should you have any questions or need assistance in the future, please feel free to reach out to us.

8/10 Bueno

Francisco

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice and clean.Breakfast was great.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 19 nov. 2023
Hello Francisco,Thank you for your positive feedback! We're thrilled to hear that you enjoyed the cleanliness of our hotel and had a great experience with our breakfast. We appreciate your kind words and hope to welcome you back in the future for another excellent stay.

10/10 Excelente

Shelley

Viaje en grupo
Some upgrades to the rooms, but hallways look aged. Staff was friendly but didn’t make me confident.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 18 nov. 2023
Hello Shelley,Thank you for taking the time to share your feedback with us. We appreciate your recognition of the room upgrades. We continually strive to provide a comfortable stay for our guests. Rest assured, we will address your concerns regarding the hallways and emphasize the importance of ensuring guest confidence to our team. Your comments are invaluable for our improvement.

10/10 Excelente

Elliott

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Manager, el 12 nov. 2023
Hello Elliott,Tthank you for sharing your exceptional experience with us! We are thrilled to hear that you had such a remarkable stay at our hotel. Your feedback means a lot to us and we truly appreciate your kind words. We look forward to welcoming you back in the future for another unforgettable stay.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 5 nov. 2023
Dear Guest,Thank you for your recent stay at our hotel. We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. We strive to provide exceptional service and we're sorry if we fell short of your expectations. Your comments will be shared with our team to ensure we improve in the areas you mentioned. We value your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excelente

Mike

Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 26 nov. 2023
Hello Mike,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience with us. If you have any additional feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to welcome you back in the future for another exceptional stay.

8/10 Bueno

Frank

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 4 noches en octubre de 2023
Respuesta de Manager, el 5 nov. 2023
Hello Frank,Thank you for taking the time to share your feedback with us. We appreciate your rating and would love to hear more about your experience during your stay. Please feel free to reach out to our management team directly to discuss any concerns you may have.

8/10 Bueno

Andrew

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 24 oct. 2023
Hello Andrew,Thank you for your positive review! We're glad you enjoyed your stay and hope to welcome you back soon.