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Opiniones de Domes Zeen Chania, a Luxury Collection Resort, Crete

5 out of 5
Domes Zeen Chania, a Luxury Collection Resort, Crete
Makrys Tichos, Chania

Opiniones

9.6

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 85 de 105 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 15 de 105 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 5 de 105 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 0 de 105 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 0 de 105 opiniones" "

9.6/10

Limpieza

9.6/10

Servicio y personal

9.6/10

Servicios

9.6/10

Condiciones de la propiedad

9.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Peter, Budapest

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
An absolute perfect place to stay before the season! Very rich breakfast and we have got an upgrade to a room with a sea view. The staff were young and extremely nice and professional! The whole place was a botanical garden with bungalows nicely talen care. The pool was really big and relaxing… nice connected beach though not sandy Beautiful holiday!
Se hospedó 8 noches en abril de 2024
Respuesta de Management Team, el 6 may. 2024
Dear Peter,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay with us, especially the upgrade to a sea view room and our extensive breakfast offerings. Our staff will be delighted to know that their efforts to make your stay pleasant were appreciated. We’re also glad that you enjoyed the botanical garden ambiance and our pool facilities. Thank you for choosing to stay with us and we hope to welcome you back for another beautiful holiday soon.Best Regards,Sophia DamavolitiGuest Services Manager

10/10 Excelente

Cornelia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Greatest
Se hospedó 3 noches en abril de 2024
Respuesta de Management Team, el 6 may. 2024
Dear Cornelia,Thank you for leaving a review! We’re glad you took the time to give us feedback, and we hope you had a pleasant experience with us. Looking forward to welcoming you back soon!Best Regards,Sophia DamavolitiGuest Services Manager

10/10 Excelente

Stephan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nicely designed Family Resort
Great resort for families, nice pool, nice rooms, friendly staff.
Se hospedó 8 noches en octubre de 2023

10/10 Excelente

Nora

Se hospedó 6 noches en octubre de 2023
Respuesta de The Management Team, el 26 oct. 2023
Dear Nora,Thank you for staying with us this summer and for taking time to excellent review us. We all hope to welcoming you back very soon.Best regards,Sophia DamavolitiGuest Relations Manager

8/10 Bueno

Armin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Sehr kleiner Aussensitzplatz - Tropical Villa. Strand nur durchschnittlich. Pool wohl nur für Kinder gedacht ...
Se hospedó 2 noches en octubre de 2023
Respuesta de The Management Team, el 26 oct. 2023
Dear Armin,Thank you for your generous review and constructive comments regarding your recent stay at the Domes Zeen Chania, a Luxury Collection.Every single word has been shared with the Head of Departments and taken into serious consideration.Thank you for staying with us and we hope to welcome you back soon.Cordially,Sophia DamavolitiGuest Relations Manager

10/10 Excelente

Eveline

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Loved our stay
Beautiful grounds, excellent service, and we love the cats
Se hospedó 4 noches en septiembre de 2023
Respuesta de The Management Team, el 6 oct. 2023
Dear Eveline,Thank you for choosing the Domes Zeen Chania, a Luxury Collection for your stay and for sharing your excellent feedback. We are thrilled to receive such a positive feedback. Our team works diligently to provide exceptional service, so we are delighted to see that you enjoyed your time here. It was our pleasure having you as our guest, and we look forward to welcoming you back very soon.Best regards,Sophia DamavolitiGuest Relations Manager

10/10 Excelente

Andrew

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful hotel wonderful staff
Se hospedó 7 noches en septiembre de 2023
Respuesta de The Management Team, el 6 oct. 2023
Dear Andrew,Thank you for choosing the Domes Zeen Chania, a Luxury Collection for your stay and for sharing your excellent feedback. It was our pleasure having you as our guest, and we look forward to welcoming you back very soon.Best regards,Sophia DamavolitiGuest Relations Manager

10/10 Excelente

NICOLLE

Viaje en pareja
Le gustó: Servicios
Beautiful property! Great concierge service and wonderful hotel staff!
Se hospedó 3 noches en septiembre de 2023
Respuesta de The Management Team, el 1 oct. 2023
Dear Nicolle,Thank you for staying with us this summer and for taking the time to excellent review the Domes Zeen Chania, a Luxury Collection. We are all looking forward to welcoming you back soon.Best regards,Sophia DamavolitiGuest Relations Manager

10/10 Excelente

Russell

Se hospedó 2 noches en septiembre de 2023
Respuesta de The Management Team, el 25 sept. 2023
Dear Russell,We would like to thank you for taking your time to excellent rate our property. Scores like yours is our driving force towards our ultimate goal, which is to provide exceptional services to every single guest ofours. We would welcome the opportunity to welcome you at Domes Zeen Chania, a Luxury Collection again, in future, where we would try our very best to create again the best memories for you.Best Regards,Sophia DamavolitiGuest Relations Manager

10/10 Excelente

LUC

Se hospedó 3 noches en septiembre de 2023
Respuesta de The Management Team, el 23 sept. 2023
Dear Luc,Thank you for choosing the Domes Zeen Chania, a Luxury Collection for your stay and for sharing your excellent score. Thank you for being with us and we look forward to welcoming you back very soon.Best regards,Sophia DamavolitiGuest Relations Manager

10/10 Excelente

Revi

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Design
Se hospedó 2 noches en septiembre de 2023
Respuesta de The Management Team, el 19 sept. 2023
Dear Revi,On behalf of the entire hotel team, I would like to thank you for taking the time to excellent review your recent experience with us at Domes Zeen Chania, a Luxury Collection.It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – you! Your fantastic feedback has been shared with the whole Team, as a way of celebrating the great guest experiences we delivered.Once again, thank you for staying with us and we hope to welcome you again soon.Best regards,Sophia DamavolitiGuest Relations Manager

10/10 Excelente

atsu, Long Island City

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The resort was perfect for our family of five with young kids. The service was top and the property was excellent. We had breakfast, lunch and dinner at the property for three days of our one week stay and was excellent. Wonderful menu and everything was fresh and delicious. I would recommend for a family vacation! But, won't recommend for adults only vacation. It wouldn't be relaxing with so many kids around at the property.
Respuesta de The Management Team, el 16 sept. 2023
Dear atsu,On behalf of the entire hotel team, I would like to thank you for taking the time to excellent review your recent experience with us at Domes Zeen Chania, a Luxury Collection.It is always encouraging to receive positive feedback! All your kind words have been shared with the whole Team, as a way of celebrating the great guest experiences we delivered.Once again, thank you for staying with us and we hope to welcome you again soon.Kind regards,Sophia DamavolitiGuest Relations Manager

10/10 Excelente

Jasmine

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff here was amazing. Everyone was so genuinely kind and took pride in their work. We didn’t have any stress the entire time. They were more than willing to help us plan our time and had even been very communicative before our arrival so that we could get a better idea of what our plans were. The rooms were excellent. Plenty of space and amenities, and very clean/quiet. The whole resort was very calm and peaceful. They also had a couple of incredibly talented musicians/singers come and perform during dinner. My husband and I stayed after dinner to hear the rest of their set because they were that good. Loved this place.
Se hospedó 5 noches en septiembre de 2023

10/10 Excelente

Racha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en agosto de 2023
Respuesta de The Management Team, el 6 sept. 2023
Dear Racha,Thank you very much for staying with us and taking the time to excellent review us.We will be more than glad having you back very soon.Best regards,Sophia DamavolitiGuest Relations Manager

10/10 Excelente

Hana

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Can't wait to go back! :)
The staff, facilities and everything as absolutely amazing! On Day 2 of our stay, we started having mild noises from the AC. Rather than trying to fix it, they actually upgraded our room for the rest of our stay. A huge shout out goes to Marina from the concierge team. She was amazing at recommending activities and restaurants throughout our stay! Would definitely recommend this place and come here again!
Se hospedó 6 noches en julio de 2023
Respuesta de The Management Team, el 4 sept. 2023
Dear Hana,We would like to thank you for taking your time to excellent review our property. Feedbacks like yours is our driving force towards our ultimate goal, which is to provide exceptional services to every single guest ofours. We are very pleased to know you overall enjoyed your stay with us and our aspects!We would welcome the opportunity to welcome you at Domes Zeen Chania, a Luxury Collection again, in future, where we would try our very best to create again the best memories for you.Best Regards,Sophia DamavolitiGuest Relations Manager

10/10 Excelente

Victoria

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fantastic experience! Exceptional service, beautiful new property. Highly recommend
Se hospedó 5 noches en agosto de 2023
Respuesta de The Management Team, el 30 ago. 2023
Dear Victoria,Thank you for taking time to excellent review your recent stay at the Domes Zeen Chania, a Luxury Collection.It was a pleasure having you and hope to welcome you back soon for another great experience.Kind regards,Sophia DamavolitiGuest Relations Manager

10/10 Excelente

Marcus

Se hospedó 6 noches en agosto de 2023
Respuesta de The Management Team, el 29 ago. 2023
Dear Marcus,Thank you for taking time to excellent review the Domes Zeen Chania, a Luxury Collection.It was a great pleasure having you with us this summer and hope to welcome you back very soon.Best regards,Sophia DamavolitiGuest Relations Manager

10/10 Excelente

Noémie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Très bel hôtel aux prestations haut de gamme, décoré avec grand soin. Les chambres sont d’une très belle taille et la piscine commune également. La nourriture est excellente. Le personnel est irréprochable. Un espace piscine adult only serait un plus, car pour les couples qui recherchent le calme, il y a beaucoup d’enfants dans la piscine. Je conseillerai donc d’opter pour une suite avec piscine pour les personnes ne souhaitant être au calme.
Se hospedó 4 noches en agosto de 2023
Respuesta de The Management Team, el 24 ago. 2023
Dear Noemie,We would like to thank you for taking your time to excellent review our property. Feedbacks like yours is our driving force towards our ultimate goal, which is to provide exceptional services to every single guest ofours. We are very pleased to know you overall enjoyed your stay with us and our aspects!We would welcome the opportunity to welcome you at Domes Zeen Chania, a Luxury Collection again, in future, where we would try our very best to create again the best memories for you.Best Regards,Sophia DamavolitiGuest Relations Manager

10/10 Excelente

Maria

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Incredible service! The best hotel to stay in chania!
Se hospedó 5 noches en agosto de 2023
Respuesta de The Management Team, el 11 ago. 2023
Dear Maria,On behalf of the entire hotel team, I would like to thank you for taking the time to excellent rate your recent experience with us at Domes Zeen Chania, a Luxury Collection.It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – you! Your fantastic score has been shared with the whole Team, as a way of celebrating the great guest experiences we delivered.Once again, thank you for staying with us and we hope to welcome you again soon.Best regards,Sophia DamavolitiGuest Relations Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent resort with a relaxed vibe but exquisite service. More-or-less walkable into Chania, good facilities, and considerate touches. Probably the best place we’ve stayed in Crete.
Se hospedó 2 noches en agosto de 2023
Respuesta de The Management Team, el 8 ago. 2023
Dear estimated guest,Thank you very much for your excellent review online regarding your recent stay with us at the Domes Zeen Chania, a Luxury Collection.Was a great pleasure having you and wish to welcoming you back soon.Best regards,Sophia DamavolitiGuest Relations Manager

10/10 Excelente

Charles

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en julio de 2023
Respuesta de The Management Team, el 6 ago. 2023
Dear Charles,Thank you very much for taking time to excellent review the Domes Zeen Chania, a Luxury Collection online.It was a great pleasure having you as our valuable guest.We wish to have you back very soon.Kind regards,Sophia DamavolitiGuest Relations Manager

10/10 Excelente

Dalia

Se hospedó 3 noches en julio de 2023
Respuesta de The Management Team, el 24 ago. 2023
Dear Dalia,We would like to thank you for taking your time to excellent review our property. Feedbacks like yours is our driving force towards our ultimate goal, which is to provide exceptional services to every single guest ofours. We would welcome the opportunity to welcome you at Domes Zeen Chania, a Luxury Collection again, in future, where we would try our very best to create again the best memories for you.Best Regards,Sophia DamavolitiGuest Relations Manager

8/10 Bueno

Keith

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
30 min walk to city center. We had breakfast few times and dinner once at hotel restaurant was ok. Had bottle of wine in room for welcome gift no bottle opener had to ask twice for one, didn’t end up getting to drink it. Pool and beach had to make up your own chairs. Had to ask for water. Nice private beach area. Overall lovely property.
Se hospedó 4 noches en junio de 2023
Respuesta de The Management Team, el 10 jul. 2023
Dear Keith,On behalf of the entire hotel team, I would like to thank you for taking time to generous review your recent experience with us at Domes Zeen Chania, a Luxury Collection.It is always encouraging to receive a positive feedback, particularly when it comes from those who matter the most – you! Your kind feedback has been shared with the whole Team, as a way of celebrating the great guest experiences we delivered.We apologize for any inconvenience with the bottle opener. The comment has been shared with the Food & Beverage Manager for future improvement.Once again, I appreciate you stayed with us and we hope to welcome you again soon.Best regards,Sophia DamavolitiGuest Relations Manager

10/10 Excelente

Branden

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing Stay!
Se hospedó 11 noches en junio de 2023
Respuesta de The Management Team, el 7 jul. 2023
Dear Branden,Thank you for taking time to review your recent stay with us at the Domes Zeen Chania, a Luxury Collection.Thank you for staying with us and we hope to have another chance to welcome you here.Best regards,Sophia Damavoliti Guests Relations Manager

8/10 Bueno

Michael

Se hospedó 3 noches en junio de 2023
Respuesta de The Management Team, el 6 jul. 2023
Dear Michael,Thank you for taking time to review your recent stay with us at the Domes Zeen Chania, a Luxury Collection.Thank you for staying with us and we hope to have another chance to welcome you here.Best regards,Sophia DamavolitiGuests Relations Manager

10/10 Excelente

Markus

Se hospedó 2 noches en junio de 2023
Respuesta de The Management Team, el 28 jun. 2023
Dear Markus,We would like to thank you for taking your time to excellent review our property. Feedbacks like yours is our driving force towards our ultimate goal, which is to provide exceptional services to every single guest ofours. We are very pleased to know you overall enjoyed your stay with us and our aspects!We would welcome the opportunity to welcome you at Domes Zeen Chania, a Luxury Collection again, in future, where we would try our very best to create again the best memories for you.Best Regards,Sophia DamavolitiGuest Relations Manager

10/10 Excelente

Bjorn

Se hospedó 5 noches en junio de 2023
Respuesta de The Management Team, el 28 jun. 2023
Dear Bjorn,We would like to thank you for taking your time to excellent review our property. Feedbacks like yours is our driving force towards our ultimate goal, which is to provide exceptional services to every single guest ofours. We are very pleased to know you overall enjoyed your stay with us and our aspects!We would welcome the opportunity to welcome you at Domes Zeen Chania, a Luxury Collection again, in future, where we would try our very best to create again the best memories for you.Best Regards,Sophia DamavolitiGuest Relations Manager

10/10 Excelente

Melysa

Se hospedó 3 noches en junio de 2023
Respuesta de The Management Team, el 21 jun. 2023
Dear Melysa,We would like to thank you for taking your time to excellent rate our property. Feedbacks like yours is our driving force towards our ultimate goal, which is to provide exceptional services to every single guest ofours. We all hope to welcome you at Domes Zeen Chania, a Luxury Collection again, in future, for another great experience.Best Regards,Sophia DamavolitiGuest Relations Manager

10/10 Excelente

Madhu, Lexington

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very relaxing vacation with wife and 2 teenagers. Excellent rooms with very ci table beds.
Se hospedó 2 noches en junio de 2023
Respuesta de The Management Team, el 21 jun. 2023
Dear Madhu,We would like to thank you for taking your time to excellent review our property. Feedbacks like yours is our driving force towards our ultimate goal, which is to provide exceptional services to every single guest ofours. We are very pleased to know you overall enjoyed your stay with us and our aspects!We would welcome the opportunity to welcome you at Domes Zeen Chania, a Luxury Collection again, in future, where we would try our very best to create again the best memories for you.Best Regards,Sophia DamavolitiGuest Relations Manager

8/10 Bueno

Lion

Se hospedó 7 noches en mayo de 2023
Respuesta de The Management Team, el 28 jun. 2023
Dear Lion,We would like to thank you for taking your time to generous review our property. Feedbacks like yours is our driving force towards our ultimate goal, which is to provide exceptional services to every single guest ofours. We are very pleased to know you overall enjoyed your stay with us and our aspects!We would welcome the opportunity to welcome you at Domes Zeen Chania, a Luxury Collection again, in future, where we would try our very best to create again the best memories for you.Best Regards,Sophia DamavolitiGuest Relations Manager

10/10 Excelente

DREW

Se hospedó 7 noches en mayo de 2023
Respuesta de The Management Team, el 1 jun. 2023
Dear Drew,We would like to thank you for taking your time to excellent rate our property. Feedbacks like yours is our driving force towards our ultimate goal, which is to provide exceptional services to every single guest ofours. We are very pleased to know you overall enjoyed your stay with us and our aspects!We would welcome the opportunity to welcome you at Domes Zeen Chania, a Luxury Collection again, in future, where we would try our very best to create again the best memories for you.Best Regards,Sophia DamavolitiGuest Relations Manager

10/10 Excelente

Danette

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en mayo de 2023
Respuesta de The Management Team, el 29 may. 2023
Dear Danette,We would like to thank you for taking your time to excellent rate our property. Feedbacks like yours is our driving force towards our ultimate goal, which is to provide exceptional services to every single guest ofours. We would welcome the opportunity to welcome you at Domes Zeen Chania, a Luxury Collection again, in future, where we would try our very best to create again the best memories for you.Best Regards,Sophia DamavolitiGuest Relations Manager

10/10 Excelente

Oliver

Se hospedó 4 noches en mayo de 2023
Respuesta de The Management Team, el 24 may. 2023
Dear Oliver,We would like to thank you for taking your time to excellent rate our property. Scores like yours is our driving force towards our ultimate goal, which is to provide exceptional services to every single guest ofours.We would welcome the opportunity to welcome you at Domes Zeen Chania, a Luxury Collection again, in future, where we would try our very best to create again the best memories for you.Best Regards,Sophia DamavolitiGuest Relations Manager

10/10 Excelente

CAROL

Se hospedó 8 noches en mayo de 2023
Respuesta de The Management Team, el 15 may. 2023
Dear Carol,Thank you very much for taking your time to excellent rate your recent stay at Domes Zeen Chania, a Luxury Collection.We are delighted to see how you enjoyed the efforts of our associates.It was a great pleasure having you with us and are looking forward to welcoming you back very soon.Best regards,Sophia DamavolitiGuest Relations Manager

10/10 Excelente

James

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful location surrounded by sea and mountains. The staff were truly friendly and welcoming.
Se hospedó 7 noches en abril de 2023
Respuesta de The Management Team, el 3 may. 2023
Dear James,Thank you very much for taking time to excellent review your recent stay at Domes Zeen Chania, a Luxury Collection.It was a pleasure having you here and we hope to welcome you back soon and offer you another nice experience.Best regards,Sophia DamavolitiGuest Relations Manager

10/10 Excelente

Alex

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall very nice private option. Beautiful hotel with modern rooms. Staff very courteous. Very quiet and peaceful environment at time of our visit. On the con side, Access road was difficult to find as it’s a side street. lots of walking up and down stairs to get to your room. Having a rental car was very helpful as it’s about a 10 minute drive to Chania’s sites. Adjacent lots are undeveloped and unsightly.
Se hospedó 3 noches en abril de 2023
Respuesta de The Management Team, el 3 may. 2023
Dear Alex,Thank you very much for taking time to excellent review your recent stay at Domes Zeen Chania, a Luxury Collection.Thank you also for all your kind comments on Staff and Rooms. We are happy indeed to read that overall you find us very nice.It was a pleasure having you here and we hope to welcome you back soon.Best regards,Sophia DamavolitiGuest Relations Manager

10/10 Excelente

andy

Se hospedó 10 noches en abril de 2023
Respuesta de The Management Team, el 3 may. 2023
Dear Andy,Thank you very much for taking time to excellent review your recent stay at Domes Zeen Chania, a Luxury Collection.It was a pleasure having you here and we hope to welcome you back soon and offer you another nice experience.Best regards,Sophia DamavolitiGuest Relations Manager

8/10 Bueno

Eric

Se hospedó 7 noches en abril de 2023
Respuesta de The Management Team, el 15 may. 2023
Dear Eric,Thank you very much for taking your time to generous rate your recent stay at Domes Zeen Chania, a Luxury Collection.We are delighted to see how you enjoyed the efforts of our associates.It was a great pleasure having you with us and are looking forward to welcoming you back very soon.Best regards,Sophia DamavolitiGuest Relations Manager

10/10 Excelente

Hanna

Se hospedó 4 noches en abril de 2023
Respuesta de The Management Team, el 23 abr. 2023
Dear Hanna,On behalf of the entire hotel team, I would like to thank you for taking time to excellent review your recent stay at Domes Zeen Chania, a Luxury Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your excellent score has been shared with the whole Team as a way of celebrating the great guest experiences we delivered.Once again, thank you for staying with us and we hope to welcome you again soon.Sincerely.Sofia DamavolitiGuest Relations Manager

6/10 Aceptable

Rachel

Viaje familiar con niños
Le gustó: Condiciones de la propiedad
Pros - Room set up is good, with two children they top and tailed which worked well - Good kids club we used a couple of times with very good staff who engaged our children - Very cool hotel design - Quick transfer from the airport just 30 mins Cons - The pools aren't heated - had we known this we'd probably have chosen a different resort - Only one restaurant which was very busy, noisy, and the service was incredibly slow between courses - Cleaning wasn't really up to scratch for a 5* hotel, often parts of our bathroom were missed as in communal areas - It's on a very steep site, a couple of times we asked for a golf buggy as it can be a challenging walk and the wait was 30 mins - Power didn't work in our room twice, and we were offered a very limited apology for the inconvenience - It's quite remote and with limited things to do at the hotel would recommend a hire car to explore the island
Se hospedó 7 noches en abril de 2023
Respuesta de The Management Team, el 18 abr. 2023
Dear Rachel,Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the experience we provide to our guests.Your shared review has brought to my attention that during your stay, we fell short of meeting your expectations. Your comments have been shared with our teams who join me in offering not only our sincere apologies for the shortcomings of your experience, but our commitment to resolving these issues in order to improve our attentiveness.First and foremost, our Front Office Manager, Restaurant Manager and Housekeeping Manager have been informed about all your comments individually and shall all commit to resolving these issues with their Teams in order to improve our hospitality and attentiveness for the future.Although we fell short of meeting your expectations during your stay, if your travels bring you back to Crete we truly hope to have the opportunity to welcome you, so we can deliver the guest experience you deserve.Once again, thank you for your constructive feedback.Kind regards,Sophia DamavolitiGuest Relations Manager

10/10 Excelente

Ilmi

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fantastisk god service, svært god standard og kvalitet på alle fasiliteter. Smakfullt design på rom og fellesarealer.
Se hospedó 7 noches en marzo de 2023
Respuesta de The Management Team, el 16 abr. 2023
Dear Ilmi,Thank you very much for taking time to excellent review your recent stay at Domes Zeen Chania, a Luxury Collection.Thank you also for the nice comments on the service, quality and overall experience.It was a pleasure having you and we hope to welcome you back soon.Best regards,Sophia DamavolitiGuest Relations Manager

10/10 Excelente

Damon

Se hospedó 3 noches en abril de 2023
Respuesta de The Management Team, el 11 abr. 2023
Dear Damon,Thank you for taking the time to excellent review your recent stay at the Domes Zeen Chania, a Luxury Collection.It is always encouraging to receive such a positive score, particularly when it comes from those who matter the most – you! Thank you for staying with us and we hope to welcome you again soon.Kind regards,Sofia Damavoliti Guest Relations Manager

8/10 Bueno

Daniella

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful Hotel
Great location and services
Se hospedó 3 noches en octubre de 2022

10/10 Excelente

Anat

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff is amazing! Very warm, gracious, helpful, informative ( we received many wonderful suggestions from hikes to food from concierge as well as other staff) The property is beautiful as was the room. Perfect location to explore west side of Crete
Se hospedó 3 noches en octubre de 2022
Respuesta de The Management Team, el 30 oct. 2022
Dear Anat,On behalf of the entire hotel Team, we would like to thank you for taking the time to excellent review your recent stay at the Domes Zeen Chania a Luxury Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your wonderful score has been shared with the whole Team as a way of celebrating the great guest experiences we delivered.Thank you for staying with us and we hope to welcome you again soon.Kind regards,Sofia DamavolitiGuest Relations Manager

10/10 Excelente

Jamil

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent
Se hospedó 4 noches en septiembre de 2022
Respuesta de The Management Team, el 6 oct. 2022
Dear Jamil,Thank you very much for staying with us and for your wonderful score.We are delighted to see how you enjoyed the efforts of our associates and you really felt the great level of service that we thrive to provide.Rest assured that your excellent review has already been shared and are gratefully received by all the team.Really hope to have the opportunity to welcome you back.Best regards,Sophia DamavolitiGuest Relations Manager

10/10 Excelente

Michael

Se hospedó 1 noche en septiembre de 2022
Respuesta de The Management Team, el 6 oct. 2022
Dear Michael,Thank you very much for staying with us and for your wonderful score.We are delighted to see how you enjoyed the efforts of our associates and you really felt the great level of service that we thrive to provide.Rest assured that your excellent review has already been shared and are gratefully received by all the team.Really hope to have the opportunity to welcome you back.Best regards,Sophia DamavolitiGuest Relations Manager

10/10 Excelente

renaud

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en septiembre de 2022

10/10 Excelente

Christina, Amherst

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 6 noches en septiembre de 2022
Respuesta de The Management Team, el 20 sept. 2022
Dear Christina,We would like to thank you for choosing Domes Zeen Chania, a Luxury Collection for your recent stay in Crete and for taking time to excellent review us.Providing you exquisite hospitality experiences and tailor made services is a primary concern to our team and we are very glad that you enjoyed your stayWe thank you again for your review and we are looking forward to welcome you back.Kind Regards,Sophia DamavolitiGuest Relations Manager

10/10 Excelente

Heidi

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful property, amazing staff excellent food and in a great location. Our only regret is that we could not use the private pool. I wish they had a option to have it heated .
Se hospedó 5 noches en septiembre de 2022
Respuesta de The Management Team, el 15 sept. 2022
Dear Heidi,We would first of all like to thank you for taking the time to excellent review the Domes Zeen Chania, a Luxury Collection. We are delighted to know that everything went very well for you and that you have enjoyed your stay. Be assured that we have shared your kind words and recommendations with all our Team. Comments like yours is what motivate us to give our guests the best service and we are truly appreciative.It will be our pleasure to welcome you back soon.Kind regards,Sophia DamavolitiGuest Relations Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en septiembre de 2022
Respuesta de The Management Team, el 8 sept. 2022
Dear guest,Thank you very much for staying with us and for your excellent rating.We are delighted to see how you enjoyed the efforts of our associates and you really felt the great level of service that we thrive to provide.Really hope to have the opportunity to welcome you back.Best regards,Sophia DamavolitiGuest Relations Manager