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Opiniones de Mitsis Norida

5 out of 5
Mitsis Norida
Kardamena, Kos, Kos Island

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 94 de 166 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 53 de 166 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 14 de 166 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 2 de 166 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 3 de 166 opiniones" "

9.4/10

Limpieza

9.0/10

Servicio y personal

8.4/10

Servicios

8.8/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2018
Respuesta de Management Tram, el 5 ago. 2018
Dear Guest, We really appreciate the high rating and would like also to thank you for choosing Norida Beach for your holidays on Kos. We wish you all the best and hope to welcome you back in the future! With kind regards, The Management Team

10/10 Excelente

Kamran, Farmington Hills

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
great views, peaceful, amazing pools and beach, very relaxing
Se hospedó 3 noches en mayo de 2024
Respuesta de Mitsis Norida Beach Team, el 21 may. 2024
Thank you for your wonderful review! We're thrilled to hear that you enjoyed the great views, peaceful atmosphere, amazing pools, and beach. It's fantastic to know that you found your stay relaxing. We look forward to welcoming you back to Mitsis Norida Beach for another serene getaway.Best regards,The Mitsis Norida Beach Team

8/10 Bueno

philippe christian

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Tout est parfait, mais un petit bémol pour la restauration au buffet qui reste un peu succinct pour un 5 ☆
Se hospedó 6 noches en mayo de 2024
Respuesta de Mitsis Norida Beach Team, el 20 may. 2024
Merci beaucoup pour votre excellente note de 4 étoiles! Nous sommes ravis de savoir que vous avez passé un agréable séjour à Mitsis Norida Beach. Nous prenons bien note de votre remarque concernant la restauration au buffet. Votre feedback est précieux pour nous et nous aidera à améliorer nos services. Nous espérons avoir le plaisir de vous accueillir à nouveau bientôt.Cordialement, l'équipe de Mitsis Norida Beach!

8/10 Bueno

Markus

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Personal durchwegs sehr höflich und hilfsbereit! Die "A la Cart" Restaurants sind super toll! Auch die Strandbar. Der Strand ist sauber und das Wasser glasklar! Wer es ruhig will, ist in dieser Familienanlage am falschen Ort.
Se hospedó 7 noches en octubre de 2023

10/10 Excelente

Andreas

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Toll für Familien. Wunderbarer Strand, der u.a. zum schnorcheln einlädt. Neben Mittelmeermuränen, Oktopussen, Barakudas lassen sich eine weitere Vielfalt bunter Meeresbewohner bewundern. Die Essensauswahl ist sehr vielfältig. Jedoch ist es im Hauptrestaurant relativ laut und hektisch. Die ala card Restaurants sind da wesentlich entspannter. Uneingeschränkt weiter zu empfehlen.
Se hospedó 11 noches en octubre de 2023

8/10 Bueno

Severin

Viaje familiar
Le gustó: Servicio y personal y servicios
.
Se hospedó 7 noches en octubre de 2023
Respuesta de Mitsis Norida Beach, el 26 oct. 2023
Dear Severin,Warmest Greetings form Mitsis Norida Beach and thank you for choosing our resort for your holidays. We are grateful for your feedback and rating here on Expedia website and do hope to have the chance of welcoming you for another stay at our resort. With best regards,Management and the entire team

10/10 Excelente

Anna

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Die Aufenthalt bei Norida war super. Das Familie Zimmer mit Meerblick war perfekt. Wir kommen auf jeden Fall wieder.
Se hospedó 6 noches en octubre de 2023
Respuesta de Mitsis Norida Beach, el 26 oct. 2023
Dear Anna,Warmest Greetings form Mitsis Norida Beach and thank you for choosing our resort for your holidays. We are grateful for your feedback and rating here on Exedia website and do hope to have the chance of welcoming you for another stay at our resort.With best regards,Management and the entire team

8/10 Bueno

Nicholas

Viaje en pareja
Le gustó: Servicio y personal y servicios
Staff were wonderful, definitely not a five star hotel, rooms very basic
Se hospedó 7 noches en octubre de 2023
Respuesta de Mitsis Norida Beach, el 26 oct. 2023
Dear Nicholas,Warmest greetings form Mitisis Norida Team and thank you for choosing to book our resort for your holidays. It was a great pleasure to host you in our hotel and grateful for your rating here on Expedia. We will be very happy if you choose our hotel for another stay.With best regards,Management and the entire team

10/10 Excelente

Bailea Evan

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent facilities and customer service from staff. Definitely Will visit again.
Se hospedó 7 noches en septiembre de 2023
Respuesta de Mitsis Norida Team, el 26 oct. 2023
Dear Evan,Thank you very much for your lovely review. We are delighted to know that you had a pleasurable stay with us and enjoyed our facilities and services.We are happy to exceed your expectations as our main goal is to make unforgettable and memorable the days of our guests, which they spend in our hotel.We will be very glad to have you as a guest and we truly look forward to your next visit.With best regards,Management and the entire team

8/10 Bueno

Jaqueline

Viaje familiar
Le gustó: Servicios
Es war ein entspannter Urlaub mit Kinder. Wunderschöne poolanlage und der Strand auch sehr schön.
Se hospedó 10 noches en septiembre de 2023
Respuesta de Mitsis Norida Beach, el 26 oct. 2023
Dear Jaqueline,Thank you for your feedback after your recent stay in our hotel. We are delighted to receive such a kind rating and Happy to exceed your expectations as our main goal is to make unforgettable and memorable the days of our guests, which they spend in our hotel. We would like once again to thank you for your feedback as here at Norida Beach and hope to have another chance to welcome you to our premises in the future! With best regards, Management and the entire team

8/10 Bueno

Katja

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Mitsis Norida Beach, el 11 oct. 2023
Dear Katja, Warmest greetings from Mitsis Norida Team and thank you for choosing our resort for your holidays! Thank you for your feedback after your recent stay in our hotel. We do hope to have another chance to welcome you to our premises in the future! With best regards, Management and the entire team

10/10 Excelente

Mariia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It’s was so good. We will come again
Se hospedó 4 noches en septiembre de 2023
Respuesta de Mitsis Norida Beach, el 29 sept. 2023
Dear Mariia, Warmest greetings from Mitsis Norida Team and thank you for choosing our resort for your holidays! Thank you for your feedback after your recent stay in our hotel. We noted your good comments with pleasure. We are endlessly thankful for your supportive and kind compliments! We do hope to have another chance to welcome you to our premises in the future! With best regards, Management and the entire team

10/10 Excelente

Katrin, Duesseldorf

Se hospedó 5 noches en septiembre de 2023
Respuesta de Mitsis Norida Beach, el 11 oct. 2023
Dear Katrin,Thank you very much for your lovely review. We are delighted to know that you had a pleasurable stay with us and enjoyed our facilities and services.We are happy to exceed your expectations as our main goal is to make unforgettable and memorable the days of our guests, which they spend in our hotel.We will be very glad to have you as a guest and we truly look forward to your next visit.With best regards,Management and the entire team

10/10 Excelente

leanne helen

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property is nice and peaceful, it is away from the centre, but their is a bus to take you thier. I think the rooms do need updating and the buffet restaurant to bring it to 5* and also needs to serve branded drinks which i was told they did before i booked so was abit dissappointed in this. The pool area is lovely. I also think it needs water machines so you dont need to queue up for it as the queues where sometimes quite long with 1 person serving.
Se hospedó 7 noches en septiembre de 2023
Respuesta de Mitsis Norida Beach, el 15 sept. 2023
Dear Helen, Warmest greetings from Mitsis Norida Team and thank you for choosing our resort for your holidays! Thank you for your feedback after your recent stay in our hotel. We noted your good comments with pleasure and we are endlessly thankful for your supportive and kind compliments! We would like once again to thank you for your feedback as here at Norida we consider our guests constructive comments of utmost importance in order to evaluate the level of our services and facilities and we do hope to have another chance to welcome you to our premises in the future! With best regards, Management and the entire team

8/10 Bueno

Gianluca

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Struttura buona buona pulizia, 5 stelle secondo me non meritate un buon quattro stelle anche perché il posto in piscina è praticamente impossibile averlo (tipo gara del lettino) spiaggia di ciottoli (ho affittato la macchina per andare in una spiaggia di sabbia pagando lettino e pranzo) scusate ma è stata la mia esperienza
Se hospedó 13 noches en agosto de 2023
Respuesta de Mitsis Norida Beach, el 15 sept. 2023
Dear Gianluca, We appreciate you took some of your precious time to write a feedback about your visit to the Norida Beach hotel. It our pleasure to read you enjoyed some aspects of your stay, such as good structure and good cleanliness. We also value your feedback and have taken on board your constructive comments. Once again thank you and we do hope to have the chance to welcome you back. Best regards, Management and the entire team

8/10 Bueno

Caglar

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Good for family
Restaurant is fair. Sea water was not clean. Pool and beach was too crowded. You have to leave your towel early in the morning. Cocktails and personnel were very good. The hotels is good for family but not for adults.
Se hospedó 3 noches en agosto de 2023

4/10 Malo

Kitty

Viaje en grupo
No le gustó: Servicios y condiciones de la propiedad
Overall an very underwhelming experience and the hotel is in no way 5 stars. Only a small portion of the hotel looks like the images, the rest of the facilities are extremely dated and not to the same standard. The nicer pool area (cluster of pools shown in main images) are far too small for the hotel capacity. No chance of getting a lounger in the nice area of the pool without waking up at 5am to reserve one. The loungers are also filthy and all the grass paroles are ripped. The “spill-over” loungers around the main pool and the other non-pictured pool and the beach are the plastic blue hospital gurney style loungers, incredibly uncomfortable and certainly not in line with the style the hotel wants you to think you are getting. The food is bland, this is across the main buffet and a la carte, very little seasoning, almost no vegetarian options. The images of the main restaurant show the small outdoor area, unless you want to queue for 30 mins the actually space you’ll eat looks like a school canteen from the 90s, the crockery is grotty and certainly not 5 star. The 3 a la carte restaurants are another case of false advertising, they’re are all locations within one space and the menus are very limited. Overall would avoid but we had a nice holiday but purely due to the company we keep and the few lovely staff members, shout out to Ennie at the beach bar who is lovely.
Se hospedó 7 noches en agosto de 2023
Respuesta de Mitsis Norida Beach, el 15 sept. 2023
Dear Kitty,Thank you very much for taking the time to write your personal review for our hotel on Booking website.We truly welcome and value all the comments of our guests as direct feedback always helps us to try harder, in order to exceed our guests’ expectations and continue providing exclusive services.It was most disappointed to learn that certain aspects of your holiday had not met with your expectations and run as smoothly as you had wished and I would like to apologize for any inconvenience caused.Nevertheless, we sincerely regret your personal disappointment and appreciate your feedback relating to your stay with us.Even though we respect your comments, we feel we deserve a second chance, in this case please do not hesitate to contact us in advance.Best Regards,Management and the entire team

8/10 Bueno

Karen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 10 noches en agosto de 2023
Respuesta de Mitsis Norida Beach, el 15 sept. 2023
Dear Karen, Warmest Greetings form Mitsis Norida Beach and thank you for choosing our resort for your holidays. We are grateful for your feedback and rating here on Booking website and do hope to have the chance of welcoming you for another stay at our resort.With best regards,Management and the entire team

8/10 Bueno

Eric

Se hospedó 14 noches en agosto de 2023
Respuesta de Mitsis Norida Beach, el 29 sept. 2023
Dear Ertic,Thank you very much for your feedback as here at Norida we consider our guest's feedback of utmost importance in order to evaluate the level of our services and facilities and we do hope to have another chance to welcome you to our premises in the future! With best regards, Management and the entire team

10/10 Excelente

Sheung

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent place for family holiday
Se hospedó 5 noches en agosto de 2023
Respuesta de Mitsis Norida , el 29 ago. 2023
Dear Sheung,Thank you very much for your lovely review. We are delighted to know that you had a pleasurable stay with us and enjoyed our facilities and services.We are happy to exceed your expectations as our main goal is to make unforgettable and memorable the days of our guests, which they spend in our hotel.We will be very glad to have you as a guest and we truly look forward to your next visit.With best regards,Management and the entire team

10/10 Excelente

Joanne

Viaje familiar
No le gustó: Servicios
Staff friendly can only work with what they have. Rooms basic and extremely noisy in mornings cleaner’s screeching furniture across floors. Buffet food well under par, three restaurants a little better but v average and unreasonable policies.never able to get sun Ed around pool and beach sun Ed’s back breaking.
Se hospedó 7 noches en agosto de 2023
Respuesta de Mitsis Norida, el 29 ago. 2023
Dear Joanne,Thank you very much for your lovely feedback. We are delighted to receive your kind review here on Expedia. All your kind and constructive comments are highly appreciated and we will take them into consideration in order to evolve and provide better services as this is our only goal here in Norida Beach.With best regards,Management and the entire team

2/10 Terrible

mustafa

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
not a good experience
Super smart hotel owner has a deal with private transportation. So if you need taxi you need to call 2 hours in advance plus! you need to pay the road where thy are coming. We wanted to hang out and wanted to call taxi but this is the answer from reception. Plus they are not offering any transportation from town to hotel. Food ehh not bad :) Cleaning okay.. facilities are old not like in the photos. There was a electrical leakege on the button next to kids pool.. nobody cared about my warning:) FAR FROM EVERYTHING. No entertainment..Staff is so friendly and nice but I hate the mentality of hotel. If you are couple Dont :)
Se hospedó 1 noche en agosto de 2023
Respuesta de Mitsis Norida, el 29 ago. 2023
Dear Mustafa,Thank you for the time it took to comment and rate your experience with us. We appreciate highly your wish to share this very detailed but we believe also quite subjective review.Nevertheless, we would like to apologize for any inconvenience caused and sincerely regret that you were not satisfied with the service you received. Whilst it is our aim to cater to all tastes and cultures, it appears that we failed in every way during your stay.We sincerely do hope to have another chance to welcome you to our premises in the future!With best regards,Management and the entire team

8/10 Bueno

Nadia

Se hospedó 9 noches en agosto de 2023
Respuesta de Mitsis Norida Beach, el 15 sept. 2023
Dear Nadia,Warmest greetings form Mitisis Norida Team and thank you for choosing to book our resort for your summer holidays. It was a great pleasure to host you in our hotel and grateful for your rating here on Booking. We will be very happy if you choose our hotel for another stay.With best regards,Management and the entire team

2/10 Terrible

Simon James

No le gustó: Condiciones de la propiedad
Over crowded pool area, zero sunbeds, queue for everything. Dreadful
Se hospedó 7 noches en agosto de 2023
Respuesta de Mitsis Norida, el 23 ago. 2023
Dear Simon,Greetings from Mitsis Norida Beach and thank you for taking some of your time to post this review on Expedia though we were very unhappy to read that you did not enjoy your holidays the way that you expected and of course the way that we wish for all of our guests.We sincerely regret your personal disappointment and appreciate your feedback relating to your stay with us.Hopefully we will have another chance of welcoming you in our resort for another holiday.With best regards,Management and the entire team

10/10 Excelente

Hala, Philadelphia

Se hospedó 7 noches en agosto de 2023
Respuesta de Mitsis Norida Team, el 15 sept. 2023
Dear Hala,Thank you for your feedback after your recent stay in our hotel. We are delighted to receive such a kind rating and Happy to exceed your expectations as our main goal is to make unforgettable and memorable the days of our guests, which they spend in our hotel. We would like once again to thank you for your feedback as here at Norida Beach and hope to have another chance to welcome you to our premises in the future! With best regards, Management and the entire team

10/10 Excelente

Martina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en agosto de 2023
Respuesta de Mitsis Norida, el 23 ago. 2023
Dear Martina,Greetings from Norida Beach and thank you very much for taking the time to write this great review.We all feel truly delighted to have had the opportunity of hosting you during your holidays and we would also like to thank you for your comments and recognition as well as for your kind words.We are looking forward to welcoming you again for exclusive holidays with personalized service.With best regards,Management and the entire team

10/10 Excelente

Sami, Philadelphia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Every segment of the resort was fabulous. The evening entertainment events could use a little facelift.
Se hospedó 7 noches en agosto de 2023
Respuesta de Mitsis Norida, el 23 ago. 2023
Dear Sami,Warmest greetings from Mitsis Norida Team and thank you for choosing our resort!It is absolutely our pleasure to look after all the wonderful guests like yourselves and very important for us to receive your feedback. We feel absolutely grateful and appreciative to read your comments about our resort and the whole team and I sincerely hope that it will not be too long before we can welcome you back to our resort.With best regards,Management and the entire team!

6/10 Aceptable

Maria

Viaje familiar
Le gustó: Limpieza
Food was nice, good variety of things to choose from buffet although lots of flies around some of the food sections. Impossible to get a booking in one of the main restaurants. Bar staff were moody, room was nice and clean. Nothing to do close by for walks etc. Most of the evening entertainment was boring.
Se hospedó 8 noches en agosto de 2023
Respuesta de Mitsis Norida, el 23 ago. 2023
Dear Maria,Dear Guest,Thank you very much for taking the time to write your personal review for our hotel on Google website.We truly welcome and value all the comments of our guests as direct feedback always helps us to try harder, in order to exceed our guests’ expectations and continue providing exclusive services.It was most disappointed to learn that certain aspects of your holiday had not met with your expectations and run as smoothly as you had wished and I would like to apologize for any inconvenience caused.Nevertheless, we do appreciate your feedback and we send you our best wishes from Norida.With best regards,Management and the entire team

8/10 Bueno

Rüdiger

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
Das Preis- Leistungsverhältnis ist angemessen. Das Essen sowie die Getränke sind besonders hervorzuheben. Jedoch sind das Restaurant sowie auch die Zimmer in die Jahre gekommen und könnten eine Renovierung vertragen. Die Animation für Kinder muss dringend ausgebaut werden.
Se hospedó 13 noches en julio de 2023
Respuesta de Mitsis Norida, el 23 ago. 2023
Dear Ruediger, Greetings from Mitsis Norida Beach and thank you for taking some of your time to post this review on Expedia.We all feel truly delighted to have had the opportunity of hosting you during your holidays and we would also like to thank you for your comments and recognition as well as for your kind words.Though we were very unhappy to read that you did not enjoy your holidays the way that you expected and of course the way that we wish for all of our guests.Comments like yours give us the strength to improve even further and are taken under careful consideration, as our goal is the constant improvement of the points that each guest mentions.However, we hope to welcome you soon in one of our Mitsis Hotels.With best regards,Management and the entire team

6/10 Aceptable

Jayshree

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Se hospedó 4 noches en julio de 2023
Respuesta de Mitsis Norida , el 23 ago. 2023
Dear Jayshree,Greetings from Mitsis Norida Team and thank you for choosing our resort!We all feel truly delighted to have had the opportunity of hosting you during your holidays.We do hope to have another chance to welcome you to our premises in the future!With best regards,Management and the entire team

6/10 Aceptable

Tim Joshua

Viaje en pareja
No le gustó: Servicio y personal y servicios
Wie kann das ein 5-Sterne hotel sein? Zusammengefasst würde ich nie wieder hier hin da gibt es viel bessere Hotels in Kos. Unten die Details: - Die Unterkunft ist veraltet und im Zimmer hört man alles vom Flur. - Das Personal spricht mittelmässiges Englisch und ist teilweise sehr unfreundlich. - Beim Check-in und auf dem Zimmer gibt es keine Informationen über die Anlage oder eine Karte vom Hotel. - Der Service ist unpersönlich und mussten oft etwa 30 Minuten warten, bis wir bedient wurden. - Das Wasser und die Eiswürfel schmeckten extrem stark nach Chlor. Bin kein Gesundheitsexperte aber das ist definitiv zu viel. - Wenn man kein Frühaufsteher ist bekommt man keine Liege am Pool. Um 7 Uhr sind bereits alle besetzt von schlafenden Familienvätern und dem Personal ist das völlig egal. - Die Hotel eigenen Restaurants sind im all-inclusive inbegriffen, jedoch muss man da weeit im voraus reservieren. Wir haben das beim Check-in erfahren und konnten für die gesamte Woche einen Platz reservieren, da alles schon ausgebucht war. - „Pizzeria“ am Meer ist ein sehr kleiner take-away, bei dem wir nie etwas bekommen haben weil wir jedes mal 30 Minuten auf die nächste Pizza warten mussten. - Das Eis bei der Creperie ist ungeniessbar und hatte eine sandige Konsistenz. Somit ist es entweder seit jahren im gefrierer oder die Kühlkette wurde nicht eingehalten. - Das Buffet war immer gleich und absoluter durchschnitt. Das Wasser am Strand ist sehr schön. Die Pools sind schön.
Se hospedó 6 noches en julio de 2023
Respuesta de Mitsis Norida, el 23 ago. 2023
Dear Tim,Thank you for the time it took to comment and rate your experience with us. We appreciate highly your wish to share this very detailed but we believe also quite subjective review.We noted your good comments with pleasure wonderful water and beautiful pools, we are more than happy to receive these compliments though, we are disheartened to learn that your expectations weren't fulfilled and your experience with us did not echo the perfection we desire for all our guests.Thank you once again for your feedback and we hope you will consider staying with us again giving us the chance to offer you a better holiday experience.With best regards,Management and the entire team

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Great pool area and service, old rooms
The pool area and the all inclusive service is great, great food options and drinks, great cocktails and very good a la carte considering its all inclusive. The rooms however need a redo and are not at all 5 star, they are more 3 star. We had a family room with sea view, the sea view and balcony was great, they also had a baby crib and the room was large. But the beds, facilities and bathrooms need to be redone. Overall an ok experience but compared to Mitsis Blue Domes the room and facilities are lacking and in general 3 star not 5 star. Service was friendly though and the pool area was great which made up for some or this. Pool chairs are hard to get though…last ones are gone by 8 am. Probably a better option when it’s not high season. We would stay at Mitsis chain again but not this specific hotel maybe…it all depend on the price and renovations done to the rooms. With room renovations they will be a true 5 star and can charge more. Kids club/room also needs a renovation and was not so clean and good. View from a la carte restaurants is amazing but that’s also newly built so everything newly built is great, the old stuff not so much.
Se hospedó 4 noches en julio de 2023
Respuesta de Mitsis Norida, el 23 ago. 2023
Dear Guest,We all feel truly delighted to have had the opportunity of hosting you during your holidays and we would also like to thank you for your comments and recognition as well as for your kind words.Our aim always been to provide the best possible service and facilities to all our guests, at all times, therefore comments like yours, give us the strength to improve even further.We really hope that we have once again the possibility to welcome you in our resort and would like to thank you for your constructive feedback which we will take into consideration in order to evolve and provide better services!With kind regards,Management and the entire team

6/10 Aceptable

Robert

Le gustó: Limpieza
No le gustó: Comodidad de las habitaciones
Preis Leistung hat nicht gepasst
1 Woche Strandurlaub, schrecklich laut und hellhörige Zimmer, kein Erholungseffekt, teilweise sehr unfreundliches Personal, gegrüßt wird man nur freundlich von den Reinigungskräften, lange Wartezeiten an den Bars, jedes Getränk wird in einem 0,2 L Plastikbecher von griesgrämigem Personal serviert (nur Nikos ist freundlich), alle Liegen und Strandmuscheln sind schon ab 08.00 Uhr besetzt und werden dann teilweise gar nicht genutzt, kein 5 Sterne Standard, Essen sehr gut (Kantinenflair da mehrere 100 Gäste), schmeckt aber sehr gut und Auswahl sehr groß, Spezialitätenrestaurant mit sehr gutem Essen und sehr freundlich, Liegenbesetzer ohne Ende auch am Strand, Meer und Strand sehr sauber, für Familie und Massentourismus okay, für Ruhesuchende nicht geeignet.
Se hospedó 7 noches en julio de 2023
Respuesta de Mitsis Norida, el 23 ago. 2023
Dear Robert,We really appreciate that you have chosen our resort for your holidays on Kos and also took some time to share your experience with us.However, we regret that you were not satisfied and so surprising to read your comments, as our main concern is to cater to the needs of all our guests, which is quite difficult due to the nature of our visitors belonging to various different nationalities, different age group and/or family status and mainly having different tastes or habits. In this respect kindly accept our sincere apology for not satisfying your personal preferences. We do hope to have another chance to welcome you to our premises in the future!With best regards,Management and the entire team

10/10 Excelente

Sean

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Brilliant hotel and facilities overall. Staff weren’t particularly friendly but were very efficient.
Se hospedó 4 noches en julio de 2023
Respuesta de The Mangement Team, el 27 jul. 2023
Dear Sean,Thank you for choosing our resort for your summer Holidays in Kos!It really is rewarding when people such as your good selves take the time and effort to acknowledge our efforts, encouraging us to continuously improve our services and standards. We are delighted that you had such a wonderful and memorable stay. It is absolutely our pleasure to look after all the wonderful guests like yourselves and very important to us to receive such lovely comments about our hotel facilities and the outstanding service offered by all our team. Your wonderful complements are gratefully received, and we were impressed with our excellent colleagues’.Thank you again for your compliments and really hope you will return someday and give us the opportunity to serve you again.With best regards,Management and the entire Team

6/10 Aceptable

karen

Viaje familiar
Le gustó: Limpieza
The facilities and our room were nice the food was average and the staff were mainly friendly particularly the reception cleaning and dining hall staff
Se hospedó 10 noches en julio de 2023
Respuesta de The Management Team, el 27 jul. 2023
Dear Karen,Greetings from sunny Kos!Thank you very much for your feedback and for trusting our Unique Destination and we are hopeful we will be given the opportunity to welcome you back soon!With best regards,Management and the entire team

10/10 Excelente

Kheira

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Amazing service
Se hospedó 6 noches en julio de 2023
Respuesta de The Management Team, el 27 jul. 2023
Dear Kheria,Thank you very much for your lovely feedback. We are delighted to read such wonderful feedback. We all are happy to know your experience with us was extraordinary and we can't wait to welcome you again soon so we can create even greater memories for you.With best regards,Management and the entire Team

8/10 Bueno

Rabia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I like the wristband ☺️Not plastic I enjoyed the restaurants a lot…
Se hospedó 2 noches en julio de 2023
Respuesta de The Management Team, el 27 jul. 2023
Dear Rabia,Greetings from sunny Kos!Thank you very much for your lovely feedback. We are delighted to read such a kind review on Expedia Platform and it was pleasure to serve you.Thank you very much for trusting our Unique Destination and we are hopeful we will be given the opportunity to welcome you back soon!With best regards,Management and the entireTeam

10/10 Excelente

Daniele

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Piscine favolose, spiaggia attrezzata e con tutti i servizi a portata di mano, ottima e varia cucina sia al ristorante principale che ai 3 ristoranti a la carta, ottimi cocktails, pizze con forno a legna squisite sia al ristorante principale che in spiaggia, pulizia di camere e ambienti perfetta e personale molto cortese e professionale a cominciare dalle ragazze della recaption, passando per il personale dei ristoranti fino allle signore delle pulizie. In queste poche parole il Mitsis Norida Beach Hotel!
Se hospedó 14 noches en junio de 2023
Respuesta de The Management Team, el 27 jul. 2023
Dear Daniele,Warmest greetings from Mitsis Norida Beach and thank you for choosing our resort!Thank you endlessly for your supportive and kind compliments! Indeed, our team is constantly working hard to provide our guests with the greatest accommodation and hospitalization services so it always makes us smile to know that we reach this goal! We all are happy to know your experience with us was extraordinary and we can't wait to welcome you again soon so we can create even greater memories for you and your family!With best regards,Management and the entire team

10/10 Excelente

Stephanie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This is the best resort I’ve been to. Super friendly staff, clean and the food… so great!! I would definitely go back!
Se hospedó 6 noches en junio de 2023
Respuesta de Mitsis Norida Beach Team, el 27 jul. 2023
Dear Stephanie,Greetings from Kos and thank you for choosing our resort for your summer holidays.It really is rewarding when people such as your good selves take the time and effort to acknowledge our efforts, encouraging us to continuously improve our services and standards. We are delighted that you had such a wonderful and memorable stay. It is absolutely our pleasure to look after all the wonderful guests like yourselves and very important to us to receive such lovely comments about our facilities and services.Thank you very much for trusting our Unique Destination and we are hopeful we will be given the opportunity to welcome you back soon!With best regards,Management and the entire team

6/10 Aceptable

Jaime

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Generally, the hotel was fantastic, clean, good food options, staff were amazing, rooms were lovely…, but, unfortunately there is such an issue with sunbeds that for me, it ruins the whole experience. It didn’t feel like a holiday when you have to get up at 6:30 am to secure a sunbed. We saw 2 fights over sun beds during our weeks stay. For this reason alone, I will not go back, and as this was my first experience at a Mitsis hotel, I probably will purposely avoid all Mitsis hotels as I wouldn’t want to risk being in the same situation again. Very unfortunate.
Se hospedó 7 noches en junio de 2023
Respuesta de Mitsis Norida , el 27 jul. 2023
Dear Jaime,Thank you for your review and for taking the time to share your holiday experiences on Expedia.It is a pleasure to hear your comments such as fantastic hotel, good food you enjoyed the services & friendliness of our staff and mention the comfort and cleanliness of the room.Concerning the sunbeds reservations, indeed it is not allowed and it's reflected in the hotel description, as the renovated central pool are tends to be more popular among the guests and therefore more busy. From our side try to prevent the sunbed reservations, we do collect the belongings left on the sunbeds which are not used for more than an hour in order to give the other guests also the possibility to enjoy their day in the central pool area. However we would like to mention that next to the second pool or at the beach one can always find a free sunbed.Nevertheless we do hope that the other aspects of your stay will meet your expectation and you we'll travel back home with a lot of pleasant memories. In case there is something we could do for you to make your stay more special please don't hesitate to contact our guest relation department.With best regards,Management and the entire team

8/10 Bueno

Vincenzo

Viaje familiar con niños
Le gustó: Servicio y personal y condiciones de la propiedad
Bella struttura, pulita e con personale qualificato. Bravissimi i barman e camerieri, unica cosa che non mi è piaciuta è la pulizia giornaliera della camera... molto approssimativa e superficiale, si poteva fare meglio. Ma sorvolando questo punto per tutto il resto vi consiglio vivamente questo hotel
Se hospedó 7 noches en junio de 2023
Respuesta de Mitsis Norida Beach, el 22 jun. 2023
Dear Vincenzo,Thank you for choosing to book our resort for your holidays in Kos!We are very excited to read that you enjoyed all the aspects of your holiday and that you had a memorable stay with us. These are the exact feelings that we strive to create for all our guests.Your comments and feedback are the greatest rewards we could receive and know that our efforts are appreciated is of great encouragement to the whole team.Please note that your feedback is very important to us and thank you for sharing this with us. We value you as our guest and hope to accommodate you again for a chance to provide you with a much better experience. With best regards, Management and the entire team

6/10 Aceptable

Beena

Viaje familiar con niños
Le gustó: Limpieza y condiciones de la propiedad
We visited the hotel with our two children in May. Overall the property and the rooms were nice but I feel the hotel didn't live up to our expectations. Upon check-in, we weren't provided with any general information on where to find things and spent most of the first day just trying to find our bearings. The hotel could do with more staff in the bars, it took nearly 30 minutes just to get a coffee because only 1 person was serving. Sadly we struggled with the food options as vegetarians as there were limited options and things weren't labelled to indicate what was suitable or not. Ended up feeling quite repetitive. I think Norida could do more to be family friendly, even trying to get a glass of milk for my children in the restaurant turned out to be a problem - we were told to go to a bar to get milk as they couldn't provide. The drinks were average and local spirits. I wouldn't recommend coffee in the restaurant, instead get from the coffee bar. The pool with slides is fun for kids, despite the water being cold. The kids club was a nice way to keep the kids entertained as the staff are accommodating and encourage different activities. The mini disco was nice but a bit too late for younger children - one day it started at 9pm. Sadly this hotel wasn't for us, but I can see why it might appeal to couples or those with older children
Se hospedó 5 noches en mayo de 2023
Respuesta de Mitsis Norida Beach, el 22 jun. 2023
Dear Beena,Warmest greetings from sunny Kardamena and Norida Beach Resort!It was our pleasure to welcome you to our premises and it makes us really sad to read that you were not entirely satisfied with your recent experience with us.On behalf of our entire team, we apologize for falling short of your expectations in some areas. We assure you this was never our goal and we look forward to using your feedback as a training tool for future guest interactions.Our team is hoping to welcome you again in our premises in order to provide you with the high standard service which Mitsis Company is known for.With kind regards,The Management Team

10/10 Excelente

Natasha

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful, relaxing environment for a wonderful week in paradise! Pool facilities are lovely and the private beach is very large with plenty of sea side facilities. Everything was very clean, all the communal facilities, toilets and our room! Loved that the hotel provided 2litres of water each day and they were very efficient with any extra requests. Good selection of food, definitely something for everyone at the main dining buffet! Loved the vibe in the evenings at the a la carte restaurants being serenaded by a saxophonist whilst over-looking the Aegean Sea - beautiful! Occasionally a bit of a wait for a drink at peak times but it was a nice atmosphere and the staff were clearly working as fast as possible. Would absolutely visit again!
Se hospedó 6 noches en mayo de 2023
Respuesta de Mitsis Norida Beach, el 22 jun. 2023
Dear Natasha,Warmest greetings from Mitsis Norida Team and for choosing to book our resort for your summer holidays in Kos.Thank you endlessly for your supportive and kind compliments! Indeed, our team is constantly working hard to provide our guests with the greatest accommodation and hospitalization services so it always makes us smile to know that we reach this goal! We all are happy to know your experience with us was extraordinary and we can't wait to welcome you again soon so we can create even greater memories for you and your family!With best regards,Management and the entire team

10/10 Excelente

Vladimir

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great staff, location, services, value
Fantastic staff, location and services. The hotel is located on the south side of Kos, 20min from airport (but you dont hear airplane traffic at all).The rooms are simple but contain all you need.The bed was good. The view from our seaside apt was beautiful.Good bus connections to the nearby town Kardamena.The resort grounds are beautifully landscaped.The all inclusive self-servicecrestaurant had good choice of food. Pancake place yum. The alacarte restaurants have terrace with stunning views but limited slots and need to be prebooked but the reception staff were able to help us out with our requests. There is beautifully landscaped multilevel poolside area and long natural beach. The poolside beds get taken very early so if you are late starter you will need to use the sunbeds on the natural beach. The non alcoholic cocktails in the all inclusive bars need a bit of improvement. If you are early sleeper ask for room away from main poolside as there are live concerts till 10-11pm.The place giving water bikes was overcautious as at limited wind they shut services for safety reasons. In summary,the location and landscaped areas are fantastic, the views stunning, the food of good choice snd decent quality.The resort staff is among the best I have ever seen, they will go out of their way to make your stay great. There are way more expensive resorts nearby but I doubt you will get better experience.Big thank you to all staff and my partner says hi to Giorgos and Djazia.
Se hospedó 6 noches en mayo de 2023
Respuesta de Mitsis Norida Beach, el 22 jun. 2023
Dear Vladimir,Greetings from Norida Beach and thank you very much for taking the time to write this great review.We all feel truly delighted to have had the opportunity of hosting you during your holidays and we would also like to thank you for your comments and recognition as well as for your kind words.We are very excited to read that you enjoyed all the aspects of your holiday and that you had a memorable stay with us. These are the exact feelings that we strive to create for all our guests.Your comments and feedback are the greatest rewards we could receive and know that our efforts are appreciated is of great encouragement to the whole team.Our warmest wishes for joy, laughter and beautiful moments for you and your loved ones.On behalf of our hotel’s team, we would like once again thank you for choosing Mitsis Norida Beach as part of your holiday and we are looking forward to welcoming you again for exclusive holidays with personalized service.With best regards,Management and the entire team

10/10 Excelente

Emma

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 7 noches en octubre de 2022

10/10 Excelente

Ernesto

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Eccellente per gentilezza staff, qualità e varietà cibo e pulizia camere e ambienti comuni. A chi viene assegnata una camera nella zona alta della collina si trova in difficoltà per raggiungere qualsiasi area dell’hotel. Impossibile trovare un lettino libero nella zona delle piscine perché tutti abusivamente prenotati da ospiti non presenti e nessun controllo o regola da parte dell’hotel per questo aspetto.
Se hospedó 4 noches en agosto de 2022
Respuesta de Management and the entire team, el 20 sept. 2022
Dear Ernesto,Warmest greetings from Mitsis Norida Team and thank you for choosing our resort.We are delighted to know that our hotel lived up to your expectations and your stay with us met your high standards! Our team works very hard every day to ensure that our guests receive an excellent experience, therefore we always do appreciate such warm reviews! We would like to thank you for your feedback as here at Norida we consider our guests constructive comments of utmost importance in order to evaluate the level of our services and facilities and we do hope to have another chance to welcome you to our premises in the future!With kind regards,Your Norida Beach Team

10/10 Excelente

Jennifer

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful resort with wonderful staff. Doesnt get better than this for a beach holiday to get away from it all!
Se hospedó 4 noches en agosto de 2022
Respuesta de Mitsis Norida Beach, el 20 sept. 2022
Dear Jennifer,Warmest greetings from Mitsis Norida Team!Thank you very much for choosing our resort for your summer holidays. It is good for us to hear that your stay with us, was enjoyable in general terms.Our dedicated employees will be extremely happy to know that their efforts have been recognized.Thank you again for your time and really hope you will return someday and give us the opportunity to serve you again.With kind regards,Management and the entire team

10/10 Excelente

Fiona

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 7 noches en julio de 2022
Respuesta de Management and the entire team, el 30 ago. 2022
Dear Fiona,Warmest Greetings from Mitsis Norida Beach Team!thank you very much for your excellent rating! We are very glad that our Hotel lived up to your expectations and that you enjoyed your stay with us! Best Regards,

6/10 Aceptable

Eugenio

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Un bon 4* mais pas 5* pour moi.
Cet hotel est tres bien pour les insomniaques. Les gens se levent avant 6h30 pour venir poser leur linges de bains sur les chaises longues autour de la piscine. Apres 7h, plus de places!!! Oui les gens sont sont comme ça, et ce ne sont pas le genre de vacances que je souhaite. Ayant 2 enfants nous avons quand même essayé, d’avoir enfin une place… 7h du mat, 4 places restantes, miracle!! Mais trop confiant et trop novice dans dans cette supercherie… nous avons posé notre sac personel. Erreur de debutant, il nous a ete confisqué car : « les places autour de la piscine de doivent pas être reservée! »Ajajajaj la BLAGUE !!!! Nous nous sommes enervé aupres de la reception qui ne peux biensur rien faire, apart enlever les effet personnels identifiables…. La plage est cepedant très bien avec bcp de place. Le personnel est tres agréable et gentil pour la plupart. Notre chambre, le restaurant buffet ne sont pas d’un niveau 5* mais surement d’un bon 4* a mon avis. Ce qui devient très cher rapport qualité prix. Assurement, nous ne retourneront pas dans cet hotel a Kos.
Se hospedó 7 noches en julio de 2022
Respuesta de Management and the entire team, el 31 jul. 2022
Dear Eugenio, Thank you for devoting some time to evaluate our hotel with your feedback. We truly welcome and value all the comments of our guests as direct feedback always helps us to try harder, in order to exceed our guests’ expectations and continue providing exclusive services. It was most disappointed to learn that certain aspects of your holiday had not met with your expectations and run as smoothly as you had wished and I would like to apologize for any inconvenience caused. We would like to state that our guest service is one of our strongest areas and we pride ourselves. This is validated from all the feedback we have received from all internet review platforms. Nevertheless, we do appreciate your feedback and we send you our best wishes from Norida. With best regards, Mitsis Norida Team

10/10 Excelente

Julia

Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Sehr freundliches Personell, saubere Strand und Pools, leckeres Essen, der perfekte Familienurlaub
Se hospedó 7 noches en junio de 2022
Respuesta de Management and the entire team, el 31 jul. 2022
Dear Julia, Warmest greetings from Mitsis Norida Beach and thank you for choosing our Unique Destination. It really is rewarding when people such as your good selves take the time and effort to acknowledge our efforts, encouraging us to continuously improve our services and standards. We are delighted that you had such a wonderful and memorable stay. It is absolutely our pleasure to look after all the wonderful guests like yourselves and very important to us to receive such lovely comments about our facilities and services, beach cleanliness, delicious food the outstanding service offered by all our team. We would be twice happy if visiting Kos again you will consider staying in another Mitsis, giving us the chance to offer you another memorable holiday! With Best Regards, The Management Team