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Opiniones de Comfort Inn & Suites Grinnell near I-80

2.5 out of 5
Comfort Inn & Suites Grinnell near I-80
1630 West Street South, NE Side, Grinnell, IA

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 134 de 321 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 118 de 321 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 49 de 321 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 14 de 321 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 6 de 321 opiniones" "

8.4/10

Limpieza

8.8/10

Servicio y personal

8.0/10

Servicios

8.2/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Melody

Viaje en grupo
Le gustó: Limpieza y servicio y personal
Older property
Se hospedó 1 noche en abril de 2024
Respuesta de ss, el 15 abr. 2024
Thank you for taking the time to provide us with feedback.

8/10 Bueno

Kimberly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Shivam, el 12 abr. 2024
Thank you for taking time to provide us with feedback!

8/10 Bueno

Mamie

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Location was great. Staff friendly. Room and reception clean. Pool ICE cold and hot tub did not work and looked dim and needed TLC
Se hospedó 1 noche en febrero de 2024
Respuesta de SS, el 22 feb. 2024
We apologize for the inconveniences that may have caused your stay to be unpleasant. We have addressed these issues and we greatly appreciate your feedback as it allows us to continue to improve!

10/10 Excelente

Chantal

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de SS, el 11 ene. 2024
thank you for taking the time to provide us with feedback!

10/10 Excelente

Allison

Le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2023
Respuesta de SS, el 31 dic. 2023
Thank you for your feedback!

8/10 Bueno

Stefan, Kensington

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de SS, el 18 dic. 2023
Thank you for taking time to provide feedback regarding your recent visit to Comfort Inn & Grinnell

8/10 Bueno

Naomi

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice. Friendly. Convenient off I-80. Breakfast was very nice with different offerings every morning. Fresh and if you go on the early side. Then hot food is fresh. If you go late then eggs and meats tend to be dried out. Overall good variety of choices. They only clean your room every other day which was disappointing if coming back to a clean room is part of what you look forward to. It's very general cleaning though. Noticed that the tub had not been scrubbed out. Only the towels were replaced. The shampoo is in a big dispenser attached to wall so you won't get those travel sized toiletries which is something we look forward to getting. Staff was friendly and overall it is a good place to stay.
Se hospedó 6 noches en diciembre de 2023
Respuesta de Shivam Sharma, el 16 dic. 2023
We really appreciate your feedback as it helps to better prepare for future guest stays! We will ensure to speak to our staff to improve areas which we may have lacked, we look forward to hosting you again in the future!

10/10 Excelente

Naveen

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de SS, el 16 dic. 2023
Thank you for your feedback!

2/10 Terrible

Sapna

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
There was clumps of mud on the floor of our room; bed sheets had odd stains on them; pillows were couch throw pillows not standard size pillows; no fan in the bathroom which caused the fire alarm to go off from the steam created by the shower; main door lock jammed twice causing us to be locked out of our room and having to ask the cleaning lady to let us in.
Se hospedó 2 noches en diciembre de 2023
Respuesta de SS, el 6 dic. 2023
We are deeply concerned after hearing your experience regarding your recent stay, that is not the standard we set for our guests, we will be taking all necessary steps to avoid this from happening again!

10/10 Excelente

Cheryl

Viaje familiar
Le gustó: Servicios
Great place in every way. Would definitely stay here again.
Se hospedó 1 noche en noviembre de 2023
Respuesta de SS, el 6 dic. 2023
Thank you for your feedback!

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de SS, el 23 nov. 2023
Thank you for taking the time to provide us with your feedback!

10/10 Excelente

Claudiu

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Just perfect
Se hospedó 1 noche en noviembre de 2023
Respuesta de SS, el 14 nov. 2023
We were glad we could accomodate you during your stay!

10/10 Excelente

Ann

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly check-in and clean.
Se hospedó 1 noche en noviembre de 2023
Respuesta de SS, el 14 nov. 2023
Thank you for your feedback!

10/10 Excelente

elaine

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good value
Se hospedó 1 noche en octubre de 2023
Respuesta de Shivam Sharma, el 1 nov. 2023
Thank you for providing us with feedback!

10/10 Excelente

Joanne

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff at the check-in desk (sorry I did not get the young man's name), and clean, comfortable rooms. Spacious bathroom, good water pressure in the shower, and extra towels available on the shelf below the vanity.
Se hospedó 1 noche en octubre de 2023
Respuesta de Shivam Sharma, el 1 nov. 2023
Thank you for providing us with feedback we will inform our staff of your praise!

10/10 Excelente

Alec

Se hospedó 2 noches en octubre de 2023
Respuesta de ss, el 14 nov. 2023
Thank you for your feedback!

8/10 Bueno

Debora

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel was just what we expected
Se hospedó 1 noche en octubre de 2023
Respuesta de Shivam Sharma, el 1 nov. 2023
Thank you for taking your time to provide us with feedback, it is greatly appreciated!

8/10 Bueno

John, Blair

Se hospedó 1 noche en octubre de 2023
Respuesta de SS, el 14 nov. 2023
Thank you for your feedback!

10/10 Excelente

Jerry

Se hospedó 2 noches en octubre de 2023
Respuesta de SS, el 14 nov. 2023
Thank you for your feedback!

10/10 Excelente

Yong

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything is good except the price.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Shivam Sharma, el 1 nov. 2023
We appreciate you taking the time to provide us with feedback!

10/10 Excelente

Dean

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de SS, el 11 oct. 2023
Thank you!

4/10 Malo

Robbiejean

Le gustó: Limpieza
Se hospedó 2 noches en septiembre de 2023
Respuesta de SS, el 26 sept. 2023
we are concerned regarding your recent stay, We would like to know what can we have done to make your stay more enjoyable.

6/10 Aceptable

Darrell

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Property is very tired and needs a remodel. Wall paper pealing, stained carpets, damaged woodwork.
Se hospedó 1 noche en septiembre de 2023
Respuesta de SS, el 26 sept. 2023
We apologize for the unpleasant appearance during your recent stay, we ensure that is not what we consider our standard, we are actively working towards getting these issues resolved!

10/10 Excelente

Brian

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was good except elevator could use some maintenance. Cable popping while moving
Se hospedó 2 noches en septiembre de 2023
Respuesta de SS, el 26 sept. 2023
We apologize for any inconvenience caused by the elevator, we have since made efforts towards fixing it and will no longer be an issue!

10/10 Excelente

Thomas

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Multiple staff to my wife and I, were very friendly and helpful. It is a safe and open rural and small town area. I would stay there again if needed.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Shivam Sharma, el 26 sept. 2023
Thank you for your kind words!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de SS, el 26 sept. 2023
TY!

8/10 Bueno

charles

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 3 noches en septiembre de 2023
Respuesta de SS, el 26 sept. 2023
thank you for your feedback!

8/10 Bueno

James

Se hospedó 1 noche en septiembre de 2023
Respuesta de SS, el 26 sept. 2023
Thank you!

10/10 Excelente

Wesley

Se hospedó 1 noche en septiembre de 2023
Respuesta de SS, el 26 sept. 2023
TY!

4/10 Malo

Tracy

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
If you don’t mind a little mold
Shower curtain had mold on it , direct tv didn’t work, room was ok at first glance but could use a good deep cleaning!! Breakfast was subpar at best
Se hospedó 1 noche en agosto de 2023
Respuesta de SS, el 26 sept. 2023
I am so sorry that you experienced this during your recent stay I can assure you that is not what we consider as our standard, and since then the head houskeeper has held the employees accountable for their negligence. We hope to have a chance to host you again!

8/10 Bueno

Melissa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Passing through
This hotel was clean, the A/C worked well and was relatively quiet, smelled good, and was overall a pleasant experience. The only complaint was that the beds were not very comfortable.
Se hospedó 1 noche en agosto de 2023
Respuesta de SS, el 26 sept. 2023
We apologize for the discomfort caused by the bed in your room, we look forward to hosting you again to make up for it!

10/10 Excelente

Melissa

Se hospedó 1 noche en agosto de 2023
Respuesta de SS, el 26 sept. 2023
Thank you for your feedback!

8/10 Bueno

James

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The pool was very cloudy and their was a window broken I the pool area. Staff is nice but common areas seemed a bit dirty and dark. Could use a bit of an update. Lobby had nice couches but elevator and hall carpet could use a deep cleaning
Se hospedó 1 noche en agosto de 2023
Respuesta de ss, el 17 ago. 2023
Thank you for taking the time to share your thoughts and feedback regarding your recent stay at our hotel. We truly value your input and apologize for any inconveniences you may have encountered during your stay. Please allow me to address your concerns and offer our sincerest apologies for the issues you experienced.We are genuinely sorry that your stay did not meet your expectations. Our primary goal is to provide each guest with a comfortable and enjoyable experience, and it is evident that we fell short in this instance. Your feedback is invaluable to us as it helps us identify areas for improvement and enhance the overall guest experience.Regarding the cleanliness issues you encountered, please rest assured that this is not indicative of our usual standards. We have taken immediate action to address these concerns with our housekeeping team and have implemented additional training to ensure that such incidents do not recur in the future.

6/10 Aceptable

Paulette

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
The breakfast had issues with their coffee all three mornings. The people at the front desk were friendly, helpful, and kind. They took time to help us with certain problems. They had plenty of handicapped par
Se hospedó 4 noches en agosto de 2023
Respuesta de SS, el 14 ago. 2023
We apologize for the inconvenience, we are addressing that problem promptly!

6/10 Aceptable

Wayne

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
No fault of the gentlemen who checked us in but the keys to the room didn't work. He said the key to the door has been broken for a while. He had to bypass the key card to get us in the room. Frustrating for us and the gentlemen you checked us in.
Se hospedó 1 noche en agosto de 2023
Respuesta de SS, el 14 ago. 2023
We apologize for the issues incurred during your recent visit, I assure you that since then the problem has been resolved and we hope you give us another opportunity to host you!

6/10 Aceptable

gary

Viaje con mascota, Viaje familiar
Le gustó: Limpieza y servicios
Nice pools. Breakfast lacked any fresh fruit and juice drinks - coffee, milk, water only.
Se hospedó 1 noche en agosto de 2023
Respuesta de SS, el 14 ago. 2023
We appreciate you providing us with feedback we will make sure to have those items fully stocked!

6/10 Aceptable

David

Viaje en pareja
No le gustó: Limpieza
The property was fine. The cleanliness of the bathroom was debatable. Hair around- on floor, on tub, on toilet by the floor. The faucets weren’t clean… rather grungy. ONE pack of poor quality coffee in bathroom ( I guess that’s enough to say ’coffee in room’). Not super impressed
Se hospedó 1 noche en julio de 2023
Respuesta de SS, el 1 ago. 2023
I am writing to extend my sincere apologies for the room not meeting your expectations during your recent stay with us. We deeply regret any disappointment or inconvenience this may have caused you.We understand the importance of providing comfortable and enjoyable accommodations for all our guests, and it is clear that we fell short in this instance. Your feedback is valuable to us, and we take it to heart as we strive to continuously improve our services.Please know that we are actively investigating the issues you encountered to identify the underlying causes and make necessary improvements. Your comments will help us address the shortcomings and ensure that similar situations do not arise in the future.

10/10 Excelente

Paul

Se hospedó 1 noche en julio de 2023
Respuesta de SS, el 1 ago. 2023
thank you for your feedback!

10/10 Excelente

Lorna

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The two young men at the front desk were amazing. Great service.
Se hospedó 1 noche en julio de 2023
Respuesta de ss, el 29 jul. 2023
Thank you for choosing to stay with us!

8/10 Bueno

JULIE

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal
3 DAY STAY
Requested our room to be clean on 2 different days and both days were not done. Disappointing for sure
Se hospedó 3 noches en julio de 2023
Respuesta de SS, el 29 jul. 2023
We hope this message finds you well. First and foremost, we want to extend our sincerest apologies for the inconvenience you experienced during your recent stay with us.We are truly sorry that you did not receive the housekeeping service you rightfully expected. Please know that this oversight does not align with the standards we hold ourselves to, and we take full responsibility for the lapse in our services.At Comfort Inn, we strive to provide a comfortable and pleasant stay for all our guests, and it pains us to hear that we fell short of meeting your expectations. Rest assured, we have already taken immediate action to rectify the situation and prevent any recurrence in the future.

8/10 Bueno

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Older hotel but clean. Could use some upgrades.
Se hospedó 3 noches en julio de 2023
Respuesta de SS, el 27 jul. 2023
Thank you for your feedback!

10/10 Excelente

Margie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Cleanliness, friendly customer service.
Se hospedó 1 noche en julio de 2023
Respuesta de SS, el 23 jul. 2023
thank you!

4/10 Malo

Jessica

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The staff was very friendly. Unfortunately that was all that was good about this hotel. The pool was extremely dirty, had green slime at bottom of pool and a film of grease that you could see floating on the top of the water. The hot tub jets were broken and the water was not "hot". Very disappointing. Attempted to watch TV and the connection would not work. No ice machine on the 3rd floor had to go to the first floor just for ice.
Se hospedó 2 noches en julio de 2023
Respuesta de SS, el 19 jul. 2023
We are very displeased after hearing about your stay, please do not let this experience be our image to you, I can ensure a great experience for you! All the things you have mentioned are actively being fixed now, but we appreciate your feedback to help us do better!

8/10 Bueno

Geri

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Other than the visible hail damage this hotel was well maintained and clean. It’s not a 5 star hotel but for the price it is very good. I would stay here again. Of the 7 hotels I’ve stayed at this trip this was the best
Se hospedó 1 noche en julio de 2023
Respuesta de SS, el 12 jul. 2023
Thank you for providing us with positive feedback regardless of us having hail damage, we would love to have you stay with us again in the future!

8/10 Bueno

Erica

Se hospedó 1 noche en julio de 2023
Respuesta de SS, el 12 jul. 2023
Thank you for your feed back!

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect for overnight stay on road trip
Hotel appears to be relatively new and well kept up. Bed was comfortable, bathroom clean and in good condition. Our visit was just a quick overnight on a road trip, but more than met our needs.
Se hospedó 1 noche en julio de 2023
Respuesta de SS, el 12 jul. 2023
Thank you for taking the time to provide us with positive feedback!

10/10 Excelente

Lisa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en julio de 2023
Respuesta de SS, el 12 jul. 2023
Thank you for your feedback!

10/10 Excelente

Neil

Se hospedó 4 noches en julio de 2023
Respuesta de ss, el 12 jul. 2023
Thank you for your feedback!

10/10 Excelente

Patrick

Se hospedó 1 noche en julio de 2023
Respuesta de SS, el 27 jul. 2023
Thank you!

8/10 Bueno

Ron

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I had an unfortunate fall in the tub. The safety bar was mounted outside the shower curtain. Had it been inside the tub area, I could have avoided the fall. Everything else was great! Ron
Se hospedó 1 noche en junio de 2023
Respuesta de SS, el 5 jul. 2023
We hope that you didn't get seriously hurt during your fall, otherwise we hope to have you back with us soon!