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Opiniones de Quality Inn & Suites Grinnell near University

2.5 out of 5
Quality Inn & Suites Grinnell near University
1902 West St S, Grinnell, IA

Opiniones

7.4

Bueno

Puntuación de 10, es decir, Excelente. Basada en 135 de 521 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 188 de 521 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 104 de 521 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 53 de 521 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 41 de 521 opiniones" "

7.6/10

Limpieza

7.8/10

Servicio y personal

7.0/10

Servicios

7.2/10

Condiciones de la propiedad

6.8/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

John

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal
They double charged me (I had already paid Expedia)and then lied to me, to Choice and to Expedia. The general manager was supposed to call me and I have yet to hear. I still have not been refunded. DO NOT DO BUSINESS WITH THEM!
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Theresa

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
TV broken in room, phone didn’t work in the other, shower curtain on the ground, keys didn’t work in any of the 3 rooms booked, stale bagels, tubs were huge but hard to get in and out of without a grab bar. Staff tried to correct some things but one thing after another.
Se hospedó 2 noches en mayo de 2024

4/10 Malo

George, Bloomington

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel is past its prime. Broken windows. Chlorinated water. Stale breakfast and insufficient.
Se hospedó 2 noches en mayo de 2024

4/10 Malo

Rodolfo

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Unprofessional service. Owner, although helpful, is usually seen in unprofessional attires.
Se hospedó 4 noches en mayo de 2024

2/10 Terrible

Patrick

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Where to start. They couldn’t find my reservation via Expedia and triple charged my card after 35 excruciating minutes of them fighting with the computer. Thanks to AMEX for the quick resolution. The property smells funny, the outside is crumbling, and the owners live in the hotel and let their boy wonder around(he’s 4) including around the pool area. The rooms also smelled of urine and were dirty. Yes we reported it and they cleaned the room for us. The pool and hot tub was gross, hasn’t been attended to in a while. Water was yellow. The Air conditioner was held to the wall by electrical tape. It did work though but sounded like a lawn mower. They also ran out of continental breakfast. Needless to say, this should be the last place you consider when staying in Grinnell.
Se hospedó 1 noche en mayo de 2024

4/10 Malo

Stacy

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Very out dated building, shower water not very hot, hot tub luke warm and cement inside was rough to sit on. Could see rust through paint. Breakfast had mold on bread. Air condition in room took several mins to come on and not cool at all. Feel bad for having to leave such a bad review but i was very disappointed.
Se hospedó 1 noche en mayo de 2024

4/10 Malo

Debbie

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The drain in the bathtub did not work the tub filled with water. They had a full-size refrigerator, which was nice and a dishwasher. It was so crowded in the room you could not move. The breakfast sausages were overcooked. They were hard like a rock and dark. They ran out of eggs in the first half hour. The staff was not monitoring the breakfast area.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Riley

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very quiet and great staff
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Amanda

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent stay for a last minute stop on our road trip. The gentleman at the front desk was very friendly and helpful when we checked in, and our room was clean and roomy enough fot the 4 of us. The pool looked nice, although we didn't have time to use it. Breakfast was typical hotel fare - waffles, eggs, sausage links, oatmeal, yogurt, cold cereal, bagels...
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

HiyoAg

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very easy on/off I-80. Staff were very friendly and made sure our stay was pleasant. It was a very quiet area, the sheets were incredibly soft, the hot tub was hot, breakfast was good. Only minor complaint is the hot tub concrete is super rough - as in abrade your skin rough.
Se hospedó 1 noche en marzo de 2024

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Make an alternative choice if you can
Bring earplugs - the walls are extremely thin. Our room was located just off the lobby and we could hear the front desk phone ringing like it was in our room. And wow, did that phone ring. If you're planning a stay here, do your fellow travelers a favor and do not call ahead of your visit. They will not answer the phone and everyone else in the hotel will be kept awake all night by the phone ringing. We also had to make use of a sofa bed which had dirty napkins tucked into its bars and weren't provided with linens for the bed. Dismal.
Se hospedó 2 noches en febrero de 2024

6/10 Aceptable

Lan

Le gustó: Limpieza
Our key card had to be “reset” every time we left the room. Ran out of forks in the breakfast area. Smoke detector fell from ceiling. Room was good, seemed clean and it wasn’t noisy. We were on the main floor.
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

Mohammad

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent
The Manager Alpesh Choudhry, was and other staff were really professional and friendly, everything was very clean, nice and clean breakfast areas, food was fresh, ready on time. Excellent team, they know how to take care of this site and customers. Will book again and again for future trips. Thank you all
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Danny

Viaje familiar con niños
Clean and polite
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Tammy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Patricia

Se hospedó 1 noche en enero de 2024

8/10 Bueno

Jeanine

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Steven

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Nate

Viaje de negocios
Booked a king but got a 2 queen room, electric door lock kept clicking all night, room was clean tho mostly, check in wasnt great pourly trained staff and was in rough shape
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Highly satisfied
Customer service was excellent. The manager was very helpful and friendly. The improvements to the rooms are a surprise.
Se hospedó 2 noches en noviembre de 2023

2/10 Terrible

Lisa

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This was an awful place, our room wasn’t cleaned, didn’t have fresh towels or blankets on the bed.
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Found bed bugs in first room. Requested move to another room that night - no apology or help given. Next night had 4 people be assigned my room and try to open door while I was in room.
Se hospedó 2 noches en septiembre de 2023

2/10 Terrible

Wade

Viaje familiar con niños
No le gustó: Limpieza y condiciones de la propiedad
Took five tries to get a room that wasn’t occupied or unmaintained. They were clearly having a rough night.
Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Cliente verificado

Viaje familiar
Bedbugs or Fleas
I am sorry I did not read the reviews before booking this hotel for my wife and son. After a night’s stay, my wife is covered in fleabites! They might be bedbug bites: even worse! Now I’m in the doghouse! Don’t even think of staying here!
Se hospedó 1 noche en octubre de 2023

4/10 Malo

Jian

Viaje de negocios
No le gustó: Limpieza
Se hospedó 1 noche en octubre de 2023

4/10 Malo

Scott

Viaje con mascota, Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
We last stayed at this property 7 years ago and a lot has changed. It definitely has gotten run down and was sketchy-looking. The room had bugs all over the windows and in the shower. The bed looked like it was neatened up after someone slept in it. The couch was filthy looking. The fire alarm was removed from the ceiling. The room was near the end door and people were in and out and up and down the stairs all night long. Noisy to say the least. Moldy bread was served at breakfast. It was pet friendly with space to walk your dog out back. We will not be back.
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Darla

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful staff including Bobbie and Brad!!
Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Jason

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Overall bad experience, room door would not secure after leaving, toilet leaking, dirty sheets, no shampoo conditioner or soap in shower, 1 roll of toilet paper, cable box mounted so the remote control would not work had to change channel by hand.
Se hospedó 2 noches en septiembre de 2023

4/10 Malo

Jenny

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
I don’t know how a hotel gets in this condition. Poor management? Understaffed? The exterior should have been a dead giveaway, but we ventured in anyway. After a nightmare check in, to which none of the staff even gave a “sorry for the trouble” only excuses that they’d been having trouble with Expedia bookings not coming through, the hallway was covered in either dry wall or crunched up crackers, our room had dead crickets and moths and general gunk in the corners, there was an extra piece of painted drywall in the corner of the room, trash in the open cabinets, stains on the sheets, and a general layer of dust on everything. We’d already paid and Expedia was doing their part to make it right, so we stayed. The next morning our room keys stopped working so we went to get that fixed and a new front desk attendant said, “Oh, you’re paying cash?” I explained that the room was already paid for through Expedia. She told me it wasn’t showing paid and I’d either need to place a card on hold or pay cash. After a lot of back and forth, her only response was, “well the night people didn’t leave me a note.” All this to say, spend a few more dollars and save yourself the frustration and disgust.
Se hospedó 1 noche en septiembre de 2023

4/10 Malo

Stephen

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
No attention to details. Needs Improvement.
This hotel could be ok. Check in was nice. 2 girls working hard to clean rooms, fold towels and work the front desk. Front of hotel is littered with cigarette butts a couple random lawn chairs, random week and missing paint and window damage from the hail storm. Inside lobby looked and smelled clean. Hallway needed vacuumed. Room 116 was recently remodeled, but wasn’t completed, however it was mostly clean. Under the sink part of the wall and trim were missing where new pluming was installed. Right inside the door of our room was a large piece of old counter top and drywall just leaned against the wall. Very random. The new sink installed in the kitchen didn’t have running water and a large extension cord was strung across the new pretty countertop to plug in the full sized fridge. The new dishwasher was not screwed into the counter and was pulled out from the wall in a strange way. Above the air conditioner the paint is missing and the wall seemed soft from being wet. The second exit to the parking lot which wouldn’t work with our keys and had a random tv sitting in the hall all weekend. The store room was piled high with furniture and stuff and didn’t have a curtain on it. Not very attractive from the parking lot. If some time and attention was put into this place it would be a nice little spot to spend the weekends. We stayed here a year or so ago and I had hope it had improved. Not playing on staying here again.
Se hospedó 2 noches en septiembre de 2023

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Run!
We werent greeted. Staff was unprofessional and scetchy. We were told the rooms shower didnt work. The room had the coffee pot sitting on the floor. The room had a full head of garlic and coins on the desk. 2 pillows were clearly used and yellow stains. We shouldnt have stayed but i had two kids that needed to sleep and showers but at least we got sleep.
Se hospedó 1 noche en septiembre de 2023

4/10 Malo

Jerry

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was unavailable.
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Rachelle

Viaje en pareja, Viaje con mascota
Le gustó: Servicio y personal y servicios
We were able to change our room for downstairs for convience.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

George

Le gustó: Servicio y personal
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Liz

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Horrible experience
Had a horrible experience. Arrived at hotel at 7:30 pm, were told our rooms weren’t ready. We booked a week and a half earlier, how can they not be ready at 7:30? Desk staff went upstairs to check on rooms - checked us in for our 3 rooms. First room: bed spread was dirty, shower pieces laying on side of bathtub, screwdriver on sink - obviously this was not ready! She walked us down hall to first ‘open’ room - air conditioner did not work at all. Took us to room further down hall for try #3, room was fine - TVs didn’t work. She went back down to restart modem. Finally able to get settled in. Second room - ended up being an extended stay which was not asked for nor needed, but was fine with things at this point. Until opened dishwasher being nosey and the door falls off. Other than that beds were comfie and staff tried being helpful as they could.
Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Karen

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
There was no breakfast Sunday morning! My room was clean but in visiting with others they said they had to change rooms because the room had not been cleaned.
Se hospedó 3 noches en agosto de 2023

4/10 Malo

Brea

No le gustó: Condiciones de la propiedad
Had several issues. No TV in our room and then they got one and we asked twice to fix it as it never connected and they never connected it. Room had an odor and someone's headband was hanging on the blow dryer
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Katie

Viaje en grupo
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
I absolutely do not recommend this property. I did not have a room key my ENTIRE stay. I had to go to the front desk every time to be let into my room. This was extremely unsafe. The manager ended up charging my credit card more than once and now there is a certain amount of money unaccounted for that they will not refund me.Every time i call to address this the manager either hangs up on me with no resolution or tells me that the owner will be in touch. This stay happened the end of June. Both the manager and owner have been extremely unprofessional in this matter and i am now taking further action towards them.

6/10 Aceptable

Meredith

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en julio de 2023

4/10 Malo

Jon

Viaje familiar
No le gustó: Condiciones de la propiedad
Disappointing Stay
Check in time was 3:00 pm and couldn't get into my room until 3:50. Room wasn't entirely clean. The hallway was dirty....hadn't been vacuumed. Breakfast: Food was barely warm, OJ was concentrate...no water added, hot water for tea was brown, and the water container was empty...bone dry.
Se hospedó 1 noche en julio de 2023

4/10 Malo

Adam

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
not good
Pretty bad. Got in at 11:45p hoping for a shower and some sleep. ... Room was damp, old, shower was lukewarm at best, hair was on the toilet seat ... and to top it all off, the toilet was clogged. .... Oh, and the still-in-the-packaging dishwasher and microwave was a nice touch - I just lol'ed at that, though, because I didn't need them
Se hospedó 1 noche en julio de 2023

2/10 Terrible

Frederick

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
The hotel was run down looking. The only reason I went inside was that is was non refundable. It smelled and looked dirty. The person at the desk was pleasant enough, but he said our room was not ready. This was at 6:00 at night. We left and did not stay there.
Se hospedó 1 noche en junio de 2023

2/10 Terrible

Lanie

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023

4/10 Malo

Kimberly

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The outside of this property needs a facelift. If I saw this property without already being booked, I would not consider staying. The inside although not terrible is very poor comparison to other brands.
Se hospedó 1 noche en junio de 2023

8/10 Bueno

Byron

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The manager Bristen (probably spelled that wrong lol) was very awesome, even while dealing with a lot she made sure My business partner & I felt like we was the priority EVERYTIME I spoke with her. She was always upbeat and smiling. We will stay here again when we come back to the area. We had a bad AC unit and they had it replaced the next day we after we came from an event and it was great.
Se hospedó 2 noches en junio de 2023

2/10 Terrible

hyunwoo

Viaje familiar
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023

4/10 Malo

Tyler

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Absolutely terrible location. The building itself was dirty and unkept. They were doing some remodel work to a few rooms, like replacing refrigerators and microwaves, but overall no reason for how disgusting it was. The people working at this location seemed very distracted and were hard to find at check-in. I will definitely not recommend this location and will not stay here in the future.
Se hospedó 4 noches en junio de 2023

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
last choice only.
hotel is undergoing some work. Not in good shape or clean. No elevators to second floor. old and new AC units and frigs in hallways.
Se hospedó 1 noche en junio de 2023

8/10 Bueno

Roxann

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very promising hotel, pleasant customer service.
The hotel is having some renovations done but it doesnt seem to impact the common areas too badly. They are converting some room to extended stay rooms with new furniture, appliances etc so there were a couple of appliances in our room which hadnt been hooked up yet but really not at all a problem. It was impeccably clean. The bed wasnt very comfortable in my opinion but I am picky. The desk was set up well with a lamp that had outlets in the base and good lighting and the couch was pretty comfortable. The pool looked great although we didnt get a chance to use it. The pool area was clean and neat and the pool was literally sparkling. The lobby and "business area" - where you could print out plane tickets etc was neat and inviting as was the breakfast area. The breakfast was a little lack luster. We were there about 8:30 and they were out of eggs and almost out of sausage. They did have the basics - waffle maker, cereal, toast, muffins, bagels, yogurt, juices, coffee, and milk. Overall a very good stay.
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Barbara

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The bed squeaked and cracked every time you moved. At breakfast there was no butter or margarine, no plastic knives, and no napkins. When I inquired at the front desk they said they were out and they needed to order more. Otherwise the room was clean and the staff was nice.
Se hospedó 1 noche en junio de 2023