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Opiniones de Red Roof Inn Gulfport - Biloxi Airport

2 out of 5

Opiniones

6.0
Puntuación de 10, es decir, Excelente. Basada en 186 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 233 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 180 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 163 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 238 de 1000 opiniones" "

6.0/10

Limpieza

7.2/10

Servicio y personal

5.2/10

Servicios

5.8/10

Condiciones de la propiedad

5.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Ana

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy limpio excelente servicio
Se hospedó 3 noches en abril de 2023
Respuesta de Sharma RediResponse Specialist, el 30 abr. 2023
Hello Ana,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en RED ROOF INN GULFPORT - BILOXI AIRPORT. Estoy encantado de leer sus comentarios con respecto a que encontró que nuestro servicio al cliente era muy limpio y excelente, lo que provocó su calificación de 5/5. Los comentarios positivos de los huéspedes, como el suyo, siempre son un estímulo para todo nuestro personal, ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Una vez más, gracias por tus amables palabras. El personal y yo nos encantaría brindarle otra estadía limpia y cómoda en el futuro.Sincerely,SharmaRediResponse Specialist

2/10 Terrible

Luis

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
Que me cobraron dos veces y ni siquiera me quede ahi
Se hospedó 1 noche en octubre de 2021
Respuesta de A, el 11 oct. 2021
Thanks for staying with us.

4/10 Malo

Eduardo

Viaje en grupo
No le gustó: Servicio y personal
Habitación correcta. El desayuno incluido es inexistente.
Esto es lo que llaman desayuno incluido
Esto es lo que llaman desayuno incluido
Esto es lo que llaman desayuno incluido
Esto es lo que llaman desayuno incluido
Se hospedó 1 noche en febrero de 2020
Respuesta de s, el 28 feb. 2020
Thank you for your response. We only offer a continental breakfast.

10/10 Excelente

Jesus

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2019
Respuesta de JP, el 9 may. 2019
Thanks for your feedback!

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en enero de 2019
Respuesta de MGMT, el 7 feb. 2019
Thank you for your review.

2/10 Terrible

Cliente verificado

Viaje en grupo, Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La persona que atiende el lobi me dejo afuera por media hora a una temperatura de 37F en lo que ella terminaba una llamada personal
Se hospedó 1 noche en enero de 2019
Respuesta de MGMT, el 17 ene. 2019
Thank you for your review.

8/10 Bueno

Fabian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2018
Respuesta de MGMT, el 16 ene. 2018
Thank you for your review!

4/10 Malo

Oscar, Colombia

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Mal servicio del hotel
Nos dieron una habitación con el tapete sucio de vomito

2/10 Terrible

Atilya

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This place was very Nasty and Dirty and Itchy and Very Noisy!! And so not Worth the money of what they ask for a night It’s Absolutely Ridiculous how Nasty this Motel was!! Absolutely not do Not Recommend!! And also No Refunds when it should be it was absolutely disgusting! 1/10 couldn’t even stay a full Night.
Se hospedó 1 noche en mayo de 2024
Respuesta de Carla RediResponse Specialist, el 21 may. 2024
Dear Atilya,Thank you for taking the time to tell us about your experience at the Red Roof Inn Gulfport - Biloxi Airport. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was unsatisfactory. You indicated that you were unhappy with your stay as the hotel lacked cleanliness and the other concerns you listed. We value your business and would like to assure you that this is not a reflective of our usual standards. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excelente

Lisa

Viaje familiar
Polite and helpful staff.
Se hospedó 6 noches en mayo de 2024
Respuesta de Tianna RediResponse Specialist, el 15 may. 2024
Hello Lisa, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Gulfport - Biloxi Airport. It is so rewarding to read that you enjoyed the hospitality of our staff. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,Tianna Red Roof Management RediResponse Specialist

6/10 Aceptable

Tameka

No le gustó: Servicio y personal
Se hospedó 2 noches en mayo de 2024
Respuesta de Oshane RediResponse Specialist , el 10 may. 2024
Hello Tameka, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GULFPORT - BILOXI AIRPORT and I are disappointed to see your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

6/10 Aceptable

carllon

Le gustó: Servicio y personal
No le gustó: Limpieza
I was going to use the bathroom and a roach crawled up the wall. So i went to jump in the shower and it had hair and tiny bugs in the bathtub. Iy freaked me out so i didnt even sleep in the room. I ended up leaving..
Se hospedó 1 noche en abril de 2024
Respuesta de OnielRediresponse Specialist, el 6 abr. 2024
Hi Carilon,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Gulfport - Biloxi Airport. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

8/10 Bueno

Felicia

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was good
Se hospedó 1 noche en marzo de 2024
Respuesta de Xao RediResponse Specialist, el 22 mar. 2024
Thanks for sharing your feedback with us, Felicia. The staff at our Red Roof Inn Gulfport - Biloxi Airport was elated to see that we earned your 4/5 score. You mentioned that you had a good stay, which was pleasing to read.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

Sarah

Viaje familiar
This is the worst hotel I’ve ever been to. Upon check into our room our eyes began burning so bad because of some awful cleaning disinfectant they used that we were unable to stay there. The bedspread was smeared with black greasy stains. The toilet would not stop running and the tub was full of black grease like if someone would have bathed and the bathtub was left like that. We went to the front desk and asked to leave and were told we could NOT get a refund because we booked through a third party. Expedia should be ashamed of offering this hotel advertising it with a 3.6 average rating. It deserves a 0 rating for how filthy and disgusting this establishment really is. I request my money be refunded!!!
Se hospedó 1 noche en marzo de 2024
Respuesta de Kamaria RediResponse Specialist, el 19 mar. 2024
Dear Sarah,Thank you for taking the time to tell us about your experience at the RED ROOF INN GULFPORT - BILOXI AIRPORT. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the odor you described, the situation you mentioned regarding the toilet and the other issues which hindered your stay. I will be sharing your comments with the management team in an effort to have your concerns addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Very truly yours,Kamaria Red Roof Management RediResponse Specialist

6/10 Aceptable

Elaine

Le gustó: Servicio y personal
You can hear the noise from the next room. The next night was better, no one was in the room.
Se hospedó 2 noches en marzo de 2024
Respuesta de Kamaria RediResponse Specialist, el 19 mar. 2024
Dear Elaine,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN GULFPORT - BILOXI AIRPORT. It's great to see that we earned your 3/5 score. However, I sincerely apologize for the noise disturbance. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist

10/10 Excelente

Maria

Viaje en pareja
Clean and it’s located in the perfect spot close to everything.
Se hospedó 2 noches en marzo de 2024
Respuesta de Olivia RediResponse Specialist, el 16 mar. 2024
Thank you, Maria, for telling us about your stay at the Red Roof Inn Gulfport - Biloxi Airport. I am glad you found our hotel to be clean and convenient. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

2/10 Terrible

LaQuata

Viaje familiar, Viaje familiar con niños
No le gustó: Servicios y condiciones de la propiedad
Worse experience ever I will never stay here again
Se hospedó 1 noche en marzo de 2024
Respuesta de Olivia RediResponse Specialist , el 16 mar. 2024
Thank you, LaQuata, for telling us about your stay at the Red Roof Inn Gulfport - Biloxi Airport. The situation you described is truly regrettable. I am very sorry for your experience. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Thank you again for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 Bueno

Miranda

Se hospedó 2 noches en marzo de 2024
Respuesta de Nishaye RediResponse Specialist, el 6 abr. 2024
Hello Miranda, The staff at the Red Roof Inn Gulfport - Biloxi Airport and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excelente

Katoshia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I liked it
Se hospedó 1 noche en marzo de 2024
Respuesta de LaTunde RediResponse Specialist, el 13 mar. 2024
Dear Katoshia,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN GULFPORT - BILOXI AIRPORT. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are proud to know that you liked your stay with us. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

6/10 Aceptable

Ginger

Property was ok. Just needed the grass cut. Only 2 towels in the bathroom and no coffee maker
Se hospedó 3 noches en marzo de 2024
Respuesta de LaTunde RediResponse Specialist, el 12 mar. 2024
Dear Ginger,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN GULFPORT - BILOXI AIRPORT. We value you as our guest and welcome your 3/5 score. At Red Roof it's good to know that the property was ok. However, your comment of the limited towels in the bathroom, the need for the grass to cut and all other concerns mentioned. These will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Brittany

Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
Pictures were misleading of what the property actually looked like. Room was dirty, blankets wreaked of cigarette smoke (non smoking room), blankets covered in cigarette burns, one pillow per person for a family of four, two towels for a family of four. Staff didn’t seem to care about any of that or give extras. Every time we walked outside we would chocked by the smell of weed. Bathroom had a hole in the and crack in shower wall. People were blaring music in the parking lot all night, homeless people were walking around looking in peoples vehicles. This property needs to shut down and get a serious upgrade, from building all the way to the staff!!!! The only staff member that was pleasant was the lady that was cooking the breakfast food, she was super sweet and went about and beyond for our children.
Se hospedó 2 noches en marzo de 2024
Respuesta de LaTunde RediResponse Specialist, el 12 mar. 2024
Dear Brittany,We are sorry to hear your recent experience at the RED ROOF INN GULFPORT - BILOXI AIRPORT did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Bueno

Myeshia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We never have any complaints when we stay here😊
Se hospedó 1 noche en marzo de 2024
Respuesta de LaTunde RediResponse Specialist, el 5 mar. 2024
Dear Myeshia,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN GULFPORT - BILOXI AIRPORT. I'm so glad we earned your 4/5 score. At Red Roof we are thrilled to read that you made us your choice of stay and didn't have any complaints about your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 Excelente

Antranette

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was clean
Se hospedó 1 noche en marzo de 2024
Respuesta de Dannielle Rediresponse Specialist, el 3 mar. 2024
Dear Antranette,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN GULFPORT - BILOXI AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness of the room. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely, Red Roof Management

2/10 Terrible

Angi

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
I was very unhappy from the beginning because the lobby is locked after certain hours. I was left standing outside tring to check-in to the room. The clerk took my payments inside with her and checked me in. Then a random homeless person came up to me asking for money. I did not feel safe at all. I had never experienced that before. The breakfast was cereal and bagels or toast. I went to the Waffle House down the street. I cannot recommend this hotel.
Se hospedó 3 noches en febrero de 2024
Respuesta de LaTunde RediResponse Specialist, el 4 mar. 2024
Dear Angi,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN GULFPORT - BILOXI AIRPORT. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the safety, the breakfast options and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excelente

Katoshia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything
Se hospedó 1 noche en febrero de 2024
Respuesta de Chirell RediResponse Specialist, el 25 feb. 2024
Dear Katoshia,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Gulfport - Biloxi Airport. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about everything being to your liking. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist

2/10 Terrible

john

Viaje en grupo
No le gustó: Limpieza y servicio y personal
They came one time and cleaned the room there was loud music being played at 2 and 3 o'clock in the morning just really bad service the whole time we were there i will never stay there again
Se hospedó 3 noches en febrero de 2024
Respuesta de Oshane RediResponse Specialist , el 22 feb. 2024
Dear John, Thank you for taking the time to tell us about your experience at the RED ROOF INN GULFPORT - BILOXI AIRPORT. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the noise disturbances caused along with the service not being up to your standards. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Very truly yours,Red Roof Management

2/10 Terrible

Josh

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Never again
Horrible smelling room. Smelled like cigarettes and marijuana. Was supposed to be a non-smoking room. Had burns in the blanket on the bed. A/C unit was nasty and also put off an odor. A lot of people hanging around the hotel and staying there that you don’t want your family around. Refrigerator didn’t work. Room and hotel were in rough shape. Looked a lot nicer in the pictures before I booked the room. Also close to airport planes came right over hotel low and loud.
Se hospedó 1 noche en febrero de 2024
Respuesta de Carla RediResponse Specialist , el 21 feb. 2024
Dear Josh, We are sorry to hear your recent experience at the Red Roof Inn Gulfport - Biloxi Airport did not meet your expectations. At Red Roof, we value your business and would like to assure you that this is not reflective of our usual standards. I have brought your concerns to the property’s attention in an effort to address your concern. We appreciate your business and we wish you all the best in your future travels. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

4/10 Malo

CONSTANCE

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Dirty Bathroom
Se hospedó 1 noche en febrero de 2024
Respuesta de Samantha Rediresponse Specialist, el 20 feb. 2024
Thank you for your review, Constance. The staff at the Red Roof Inn Gulfport - Biloxi Airport and I were disappointed when we saw your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we would love to have another chance to provide you with a better experience at Red Roof, the next time you're in town. Sincerely,Red Roof Management

10/10 Excelente

Timothy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I always have no problem with my two service dogs with me then are you gonna question pet friendly means pet friendly not extra money just cause you have a pet with you that acts better than any kid I’ve ever had in my kids were good when they were little
Se hospedó 1 noche en febrero de 2024
Respuesta de Nishaye RediResponse Specialist, el 22 feb. 2024
Dear Timothy, Thank you for taking the time to tell us about your experience at the Red Roof Inn Gulfport - Biloxi Airport. We are sorry you did not have a 100% satisfactory experience during your last visit with us. Your comments regarding the pet policy will be shared with the team to have it address immediately. Your comments help us to see where we need to improve and we appreciate that you have taken the time to review our hotel.Thank you again for sharing your comments with us. Our Red Roof team look forward to hosting you again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Aleyda

Would not book. Staff was friendly but I walked into the room and walked right out. Got a full refund but would never stay.
Se hospedó 5 noches en febrero de 2024
Respuesta de Chirell RediResponse Specialist, el 19 feb. 2024
Dear Aleyda,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Gulfport - Biloxi Airport. It is very rewarding to read that you had a great encounter with us and we really appreciate your kind comments about our friendly staff. You indicated that you were unsatisfied with the room and you were not able to stay. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay. Sincerely, Chirell RediResponse Specialist

2/10 Terrible

Marcus

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Receptionist was rude and not helpful, key didn't work after 3rd try. We had to find another hotel
Se hospedó 1 noche en febrero de 2024
Respuesta de Samantha Rediresponse Specialist, el 18 feb. 2024
Dear Marcus,Thank you for taking the time to tell us about your experience at the Red Roof Inn Gulfport - Biloxi Airport. You indicated that you had a less than ideal encounter with the front desk personnel and the key did not work, resulting in your experience being hindered. Please accept our sincerest apologies. To uphold our company's high standards, we will ensure your comments are shared with staff as a coaching opportunity moving forward and to address the other concern you mentioned.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

8/10 Bueno

Donald

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en febrero de 2024
Respuesta de Samantha Rediresponse Specialist, el 18 feb. 2024
Thank you for your positive rating, Donald. The staff at the Red Roof Inn Gulfport - Biloxi Airport and I were so glad we earned your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

4/10 Malo

Ted

Le gustó: Servicio y personal
Se hospedó 2 noches en febrero de 2024
Respuesta de Samantha Rediresponse Specialist, el 18 feb. 2024
Thank you for your review, Ted. The staff at the Red Roof Inn Gulfport - Biloxi Airport and I were upset we let you down and disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Red Roof Management

10/10 Excelente

Morrissette

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good
Good and clean
Se hospedó 1 noche en febrero de 2024
Respuesta de OnielRediresponse Specialist, el 16 feb. 2024
Hi Morrisette,Thank you for taking the time to write a review of your stay at the Red Roof Inn Gulfport - Biloxi Airport. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

2/10 Terrible

Scott

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our first room was smoky, and nicotine smell and the sheets were dirty. Like no one washed them good, peoples hair on bedding. 2nd bedroom was worse. We used black light too and bedding was old and stained splatters, rooms seemed like an afterthought. there was garbage in the garbage too. We ended up sleeping in car cause of the smells in room so bad and conditions of the bedding. Was very outdated too. So do yourself a favor and do not pick this place.
Se hospedó 1 noche en febrero de 2024
Respuesta de Sharma RediResponse Specialist, el 8 feb. 2024
Thank you for taking a moment to leave a review, Scott. The staff and I at the RED ROOF INN GULFPORT - BILOXI AIRPORT were disappointed to see your 1/5 score following your stay. You indicated that the foul odor in the first room, the cleanliness of the sheets and bedding, and the other issues mentioned hindered your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely, Red Roof Management

2/10 Terrible

todd

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Was horrible loud music and people in and out slamming doors etc never again
Se hospedó 1 noche en enero de 2024
Respuesta de Kamaria RediResponse Specialist, el 23 ene. 2024
Dear Todd,Thank you for taking the time to tell us about your experience at the RED ROOF INN GULFPORT - BILOXI AIRPORT. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the noise disturbance. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

6/10 Aceptable

María Elena

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good for the price.
The price I paid for the room was quite nice. The only thing was that after hours the lobby was closed, and to check in its thru bell. And I had to wait outside while she filled out some paper work. It was cold outside. Other than that, clean room, it had many places around where you can get a bite to eat.
Se hospedó 1 noche en enero de 2024
Respuesta de LaTunde, Rediresponse Specialist, el 19 ene. 2024
Dear Maria,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN GULFPORT - BILOXI AIRPORT. At Red Roof we are happy to know that the room was clean, you were pleased with our affordable rates and all the positives that you highlighted. However, regarding your comment of the closing time of the lobby and the check-in process during this time. This will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

6/10 Aceptable

aaron

Good room for the price. Safe area
Se hospedó 1 noche en enero de 2024
Respuesta de Tianna RediResponse Specialist, el 17 ene. 2024
Dear Aaron,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Gulfport - Biloxi Airport. It's so great to read that you were pleased with the affordability of your room, prompting your 6/10 score.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

6/10 Aceptable

JIMMY, summit

Se hospedó 1 noche en enero de 2024
Respuesta de Kerry-Lee RediResponse Specialist, el 6 feb. 2024
Dear Jimmy, We at the RED ROOF INN GULFPORT - BILOXI AIRPORT appreciates your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

6/10 Aceptable

Angie

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Chevanese RediResponse Specialist, el 11 ene. 2024
Thank you, Angie, for being our guest at the Red Roof Inn Gulfport - Biloxi Airport. We value you as a our guest and welcome your 3/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

4/10 Malo

John

Se hospedó 1 noche en diciembre de 2023
Respuesta de OnielRediresponse Specialist, el 31 ene. 2024
Hi John,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating following your stay at the Red Roof Inn Gulfport - Biloxi Airport. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

10/10 Excelente

Erma

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
good location, good stay, coffee but lacking breakfast.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Nishaye RediResponse Specialist, el 1 ene. 2024
Dear Erma,The staff and I appreciate your comments regarding your recent stay at the Red Roof Inn Gulfport - Biloxi Airport. It's heartwarming to see that our amazing staff left an lastly impression during your visit and you loved the convenience of our location, prompting your 10/10 score. Please accept our sincerest apologies for the lacking breakfast. Here at Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 Malo

Jerome

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
Heater didn't work nor there was no coffee pot refrigerator or stove in my room.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Adraine Rediresponse Specialist, el 30 dic. 2023
Hello Jerome,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GULFPORT - BILOXI AIRPORT and I appreciate your 2/5 score following your stay. I am sorry to read that you found the heater not working properly and that there was no coffee pot in the room, refrigerator or stove. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. I will share your feedback with the rest of the team so they can address your concerns.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 Terrible

Sonia, Deltona

Viaje con mascota
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
They put a chain smoker next to me and I woke up around 11pm to a smoked fill room and a headache! I called the front desk several times before they answered. They offered to move me, but I was already in bed. Frustrating. There should be signs that say smoke away from the building especially if the rooms are supposed to be smoke free.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Adraine Rediresponse Specialist, el 30 dic. 2023
Dear Sonia,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN GULFPORT - BILOXI AIRPORT. Please accept our sincerest apologies for the inconvenience caused by the chain smoker that was next to you which filled the room of smoke. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels on Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excelente

Deborah

Se hospedó 1 noche en diciembre de 2023
Respuesta de Chirell RediResponse Specialist, el 28 dic. 2023
Dear Deborah,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Gulfport - Biloxi Airport and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediResponse Specialist

6/10 Aceptable

James

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en diciembre de 2023
Respuesta de Adraine Rediresponse Specialist, el 25 dic. 2023
Hello James,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GULFPORT - BILOXI AIRPORT and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 Terrible

Pamela

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Toilet wouldn't flush they never sent maintenance ask for hand towels to bath they only had 1 when they finally brought to me . Bathroom floor was dirty. No stopper for tub
Se hospedó 1 noche en diciembre de 2023
Respuesta de Olivia RediResponse Specialist , el 19 dic. 2023
Thank you, Pamela, for telling us about your stay at the Red Roof Inn Gulfport - Biloxi Airport. I am disappointed that your experience was less than ideal due to the toilet not being able to flush, the dirty bathroom floor and all the other concerns you mentioned. Please accept our sincerest apologies for the impact this had on your stay. Red Roof's goal is to provide clean and comfortable accommodations for all guest and we are disappointed that this was not achieved with your visit. To uphold our company's high standards, your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Nonetheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Pamela

They didn't have hand towels I had to call them and about 30 later showed up. And said they only had one. No garbage cans. Toilet barely flushed. No stopper for the tub. And bathroom floor was dirty
Se hospedó 1 noche en diciembre de 2023
Respuesta de Gabrielle RediResponse Specialist, el 18 dic. 2023
Dear Pamela,Thank you for your review following your stay at Red Roof Inn Gulfport - Biloxi Airport. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the dirty bathroom floor, the lack of a stopper for the tub and the other listed issues hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management

2/10 Terrible

Chase

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
First, the jacuzzi tub DID NOT work and they wouldn't switch us to a room that did. Second, they knocked on our door at 9 am. Check out is 11. The 3rd day, we were having issues with our card because someone had stolen it so due to the fraud, it's a hassle to transfer money and such. The lady at f.d. tells us 5 minutes. It's only 11:15 and not even 1 minute later she tells us we have to go and gets on the walkie and says "I don't know what games they're trying to play. They know they don't have any money." And our room was paid not even 20 minutes later. That was beyond rude and degrading.
Se hospedó 7 noches en diciembre de 2023
Respuesta de Oniel Rediresponse Specialist, el 16 dic. 2023
Hi Chase,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Gulfport - Biloxi Airport. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you had with us, please accept our apologies. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management

10/10 Excelente

Monica

Viaje con mascota, Viaje familiar
Le gustó: Limpieza y servicio y personal
I loved the fact that it was close to shopping. Fairly easy to get in and out.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Xao RediResponse Specialist, el 5 dic. 2023
The team at our Red Roof Inn Gulfport - Biloxi Airport would like to thank you for sharing your feedback with us, Monica. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our location's close proximity to shopping areas, along with the property's easy accessibility delighted our staff.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us at any of our Red Roof locations in the future.Faithfully,Red Roof Management