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Opiniones de Econo Lodge Hagerstown I-81

2 out of 5
Econo Lodge Hagerstown I-81
900 Dual Highway, Hagerstown, MD

Opiniones

5.4
Puntuación de 10, es decir, Excelente. Basada en 19 de 188 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 42 de 188 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 38 de 188 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 36 de 188 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 53 de 188 opiniones" "

5.6/10

Limpieza

7.0/10

Servicio y personal

4.4/10

Servicios

5.4/10

Condiciones de la propiedad

4.6/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Hector

Menos olores a cigarro
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 24 feb. 2024
Hello Hector,Lamentamos escuchar sobre su experiencia. Tomaremos en cuenta sus comentarios para mejorar nuestros servicios. Esperamos que en su próxima visita podamos cumplir con sus expectativas.

2/10 Terrible

Brandon

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Literally worse hotel I've been in. Walked by 3 rooms that were condemed! Sign said stay out, dangerous conditions. Horrible smell in the room. Listed as 2 queens, it was 2 doubles. Druggie in the parking lot checking car doors trying to find one unlocked.
Respuesta de Manager, el 28 may. 2024
Hello Brandon,We are sorry to hear about your experience. Our team takes all feedback seriously and will look into these concerns to ensure our guests' safety and comfort. Your comments will be shared with our management for further review.

10/10 Excelente

Roberto

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good service at the desk. Loud people wall ng in hallways
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 5 abr. 2024
Hello Roberto,We appreciate your feedback on our service and will address noise levels in the hallways. Your comfort is important to us, and we strive to improve our guests' experience. Feel free to reach out to management directly regarding your concerns.

2/10 Terrible

Tuffa

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 16 feb. 2024
Hello Tuffa,We apologize for any inconvenience you may have experienced during your stay. We invite you to reach out to our hotel directly so we can address any specific concerns you may have had. We value your feedback and hope to welcome you back in the future for an improved experience.

2/10 Terrible

cynthia

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Disgusting!
DIRTY, beer cans EVERYWHERE, broken windows, condemned rooms. I literally cannot make this up. Absolutely terrible! I wouldn’t even stay at that hotel and ended up getting another one instead!
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 8 ene. 2024
Hello cynthia, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We take guest satisfaction seriously and appreciate your comments, as they help us improve our services. If you have any further concerns, we encourage you to contact our management directly, who will be more than happy to assist you.

4/10 Malo

Charles

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Renovation meets condemn?
It looks like two well known hotels clashes with renovation and condemnation
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 16 dic. 2023
Hello Charles,Thank you for bringing this matter to our attention. We apologize for any inconvenience you may have experienced during your stay. We value your feedback and will take it into consideration as we continually strive to improve our services. If you have any further concerns, please feel free to reach out to our management team directly.

2/10 Terrible

RD

Viaje familiar con niños
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
I reserved a room and when I arrived from NYC , 4 hrs driving with my wife and my 2 kids , one 5 years old special child and my 5 months old little girl, the receptionist told me that I have to call expedia and cancel because they didnt have hot water and the plumber would come monday, I went outside to talk to my wife who was still in the car and got very upset. We decided to stay without hot water because we were very tired, but the clerk refused saying that if we call expedia she got to give me the money back, when I tried to call expedia, she said I could stay in the hotel but if I pay $30 extra, because the hotel had 2 buildings and the side I reserved had not hot water, but this side had, I went to check and it wasnt true, she was jus trying to rip me off and should be reported to consumer affairs, she is a crook
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 9 dic. 2023
Hello RD,We apologize for any inconvenience you experienced during your stay. Our team is committed to providing exceptional service to all our guests. We regret any miscommunication regarding the availability of hot water in certain sections of the hotel. Your feedback has been shared with the appropriate personnel for further investigation. Please feel free to contact our management team if you have any further concerns. Thank you for bringing this to our attention.

4/10 Malo

Scott

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Lots of smoking in a non smoking hotel and at least 5 of the rooms were condemned by the local health department for some reason.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 30 nov. 2023
Hello Scott, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the smoking issue and the local health department's actions. We take these matters seriously and have shared your feedback with our team for immediate review. We strive to ensure a clean and comfortable stay for all our guests.

2/10 Terrible

Jessica

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
We were surrounded by condemned rooms, there were cigarette burns in our sheets. Our towels were dirty, and the fitted kept coming off because it was really small. Smelled like musty cigarettes and air freshener.
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 24 oct. 2023
Hello Jessica, We apologize for the inconvenience caused during your stay. Please rest assured that we take your feedback seriously and will address these issues with our housekeeping team immediately. We appreciate your patience and hope to have the opportunity to make it up to you in the future.

2/10 Terrible

Tayvon

Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 16 oct. 2023
Hello Tayvon, We apologize for any inconvenience you may have experienced during your stay. Please let us know the specific issues you encountered so that we can address them promptly.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Rested travelers
This motel was in the process of upgrading and improving. The room we stayed in had been upgraded. The staff was super nice, friendly, and helpful. The continental breakfast was average but quite acceptable. We would definitely stay again.
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 20 ago. 2023
Dear Guest,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our staff and also our breakfast. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

2/10 Terrible

NILSA

Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 8 sept. 2023
Hello NILSA,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 Terrible

Derek

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The 1st room the tv didn't work. 2nd room had a whole in the wall. The 3rd was alot better.
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 15 ago. 2023
Hello Derek, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Stephane

Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 7 ago. 2023
Hello Stephane, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 Terrible

Jennifer

No le gustó: Limpieza
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 19 jul. 2023
Hello Jennifer, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

4/10 Malo

Ron

No le gustó: Condiciones de la propiedad
We checked in drove around the building and left. Did not feel safe
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 15 jul. 2023
Hello Ron,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. We appreciate you taking the time to share your experience.

4/10 Malo

Brian

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
We had homeless people meet us at the back entrance offering to help us get into the motel. We had multiple rooms on our floor that were sealed with a sign stating that they were condemned and not acceptable for people to stay in. Our room was below average. The person working the front desk when we arrived was also the person working the front desk when we left the next morning. He was friendly and helpful. The breakfast was really quite good.
Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 16 jun. 2023
Hello Brian,We appreciate that you've taken the time to share with us regarding our breakfast and your insights regarding our front desk. We hope you'll return to see how we continue to improve our service and hospitality.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 6 jun. 2023
Dear Guest,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 Terrible

Steven

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Don't book here. Spend the little extra to stay literally anywhere else. This place was absolutely disgusting. A smoke detector was going off in a room next to us, they refused to fix it. No refund offered because we booked "with a third party". Offered to let us "upgrade" to the quality inn section, and still wanted to charge full price for that as well as the disgusting, roach infested room. Don't go here. Management was completely inept. Probably could have a group of pencil sharpeners do a better job running this place. I stated all issues pictured (mold, bugs roaches disgusting furniture, etc.), and was given, "Yes. We know about these issues." A few rooms were labeled condemned, so the fact that they're still booking these rooms out is absolutely horrendous. I'd recommend that hotel close it's doors, and Expedia NEVER ALLOW ANYONE to book a room here.
Se hospedó 1 noche en mayo de 2023
Respuesta de Manager, el 2 jun. 2023
Hello Steven, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Jeff

Viaje en pareja, Viaje con mascota
No le gustó: Limpieza, servicios, condiciones de la propiedad
Motel was connected to another motel rates were different. Pet s were additional charge. People up all night one motel had broken windows so switched to other motel for additional fee.
Se hospedó 1 noche en abril de 2023
Respuesta de Manager, el 4 may. 2023
Hello Jeff, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 Malo

Gerilyn

Viaje de negocios
No le gustó: Limpieza y servicios
Staff were friendly. Lots of coffee available in the morning. But everything else was sad. Room was not fully cleaned. The floors were sticky, old clothing was left in the drawers, dirt/debris left on table and chair, bed sheets/towels/pillows had holes and stains. The outside of the building is sketchy. Trash blowing around and a vacant building stranding in front of the hotel when you pull into the parking lot. I don’t need nor expect much from an Econo Lodge. But basic cleanliness is a must.
Se hospedó 2 noches en febrero de 2023
Respuesta de Manager, el 6 feb. 2023
Hello Gerilyn, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

2/10 Terrible

janrt

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Bedspread had cigarette’s burn hole; lamp shade broken, tilted, patched with scotch tape; hall carpet dirty; broken cover for heater; marred furniture; refrigerator not working; room across hall stained floor; pipe sticking out of broken wall; old empty vending machine. Room little decoration and ugly beige.
Se hospedó 1 noche en febrero de 2023
Respuesta de Manager, el 5 feb. 2023
Hello janrt,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guestsÔøΩ expectations. We hope you will give us a chance to redeem ourselves in the future.

2/10 Terrible

Patricia

Se hospedó 1 noche en enero de 2023
Respuesta de Manager, el 7 mar. 2023
Hello Patricia,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Not too bad if you don’t mind roaches
The whole place stunk really, there was a roach on our fridge
Se hospedó 1 noche en enero de 2023
Respuesta de Manager, el 9 ene. 2023
Hello Guest, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Isidro

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Please do not stay here especially if you have family. The place is unsafe and dirty. The room was incredibly dirty, the sheets had stains and the room smelled. The reviews do not do justice.
Respuesta de Manager, el 29 nov. 2022
Hello Isidro, Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

6/10 Aceptable

Carole

Viaje en pareja
Easy access to the H81
Se hospedó 1 noche en noviembre de 2022
Respuesta de Manager, el 26 nov. 2022
Hello Carole, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

2/10 Terrible

Karen

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Horrible
I requested a roam on the first floor upon my arrival they did not have a room available. So I had to switch the type of room to be on the first floor. I arrived at the room open the door to see roaches scurrying at the door. I requested extra pillows because they were only two in the room they would only give us one extra pillow. The parking lot was disgusting trash everywhere. This was a horrible experience.
Se hospedó 2 noches en noviembre de 2022

6/10 Aceptable

Juwon

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The property wasn't too bad, the rooms just need to be cleaned more. Found bedbugs in my first room, told staff and they were nice enough to switch my room. However, the second room had small roaches. Overall I would give them a 3 out of 5 stars.
Se hospedó 3 noches en agosto de 2022
Respuesta de Manager, el 23 ago. 2022
Hello Juwon, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 Terrible

Jenni

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Smelled like cigarettes in the room, missing a proper lock on the door and the door was semi-off the hinges. Dirty and felt unsafe.
Se hospedó 1 noche en julio de 2022
Respuesta de Manager, el 28 jul. 2022
Hello Jenni, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which results in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

2/10 Terrible

Joanna

Se hospedó 1 noche en junio de 2022
Respuesta de Manager, el 20 sept. 2022
Hello Joanna, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 Terrible

Nicole

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
There was prostitutes coming into the hotel visiting John’s. Bedding was dirty, it looked like rat feces on it. No towels. People were slamming doors screaming down the hallways all night.
Se hospedó 1 noche en junio de 2022
Respuesta de Manager, el 28 jul. 2022
Hello Nicole, You can absolutely rest assured that your voice is important to us and that our staff and management are truly sincere in our promise to improve upon the security measures taken to ensure the safety of guest. I assure you that we take your comfort and safety seriously, and we are addressing your comments with staff to ensure that no similar instance occurs in the future. We hope you'll return someday to see how we're improving.

2/10 Terrible

Allen

Viaje familiar
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Worst hotel ever
The hotel was disgusting! The room had roaches on a wet hardwood floor and the ceiling had mold all over it the bathroom ceiling also had mold over it. My family and i ended up leaving because we could not stay there. Luckily was able to get a full refund from hotels.com. on a side note tried to get gas at nearest gas station until one homeless man pulled a gun on another one.
Se hospedó 1 noche en junio de 2022
Respuesta de Manager, el 28 jul. 2022
Hello Allen, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

4/10 Malo

Brian

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en junio de 2022
Respuesta de Manager, el 28 jul. 2022
Hello Brian, Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

2/10 Terrible

Mark

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Smelled like an ashtray weed and garbage which I assume was because there was a Garbage bag in the hallway chillin . The room smelled like smoke of which by morning I had a hard time breathing and no breakfast even though it was advertised...
Se hospedó 1 noche en mayo de 2022
Respuesta de Manager, el 28 jul. 2022
Hello Mark, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which results in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

4/10 Malo

Josee

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Décevant!
Lit king, 2 petits oreillers seulement, serviettes tachées, l’eau du bain qui ne s’écoule pas, peinture à refaire, odeur de cigarette.
Se hospedó 1 noche en abril de 2022
Respuesta de Manager, el 28 jul. 2022
Hello Josee, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Mayra

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2022
Respuesta de Manager, el 28 jul. 2022
Hello Mayra, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Horrible
Bathtub was dirty, sheets and pillowcases had Stains on them...The lights in the hallway was din just felt creepy
Se hospedó 1 noche en noviembre de 2021
Respuesta de Manager, el 28 jul. 2022
Hello Guest, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines especially during this pandemic, we would appreciate if this things can be reported to us as we do not want this to happen again.

6/10 Aceptable

Neal

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beware
Dirty,Smelly,Filthy,DOGS!!!, PUBIC hair on towls ewwww min water pressure...no Hot water... all in all give 1 out of
Se hospedó 1 noche en noviembre de 2021
Respuesta de Manager, el 28 jul. 2022
Hello Neal, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

2/10 Terrible

Dr Donald

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Roaches in the room and had to try to sleep with the lights on to keep them away.
Se hospedó 1 noche en octubre de 2021
Respuesta de Manager, el 28 jul. 2022
Hello Dr Donald, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience with new rules that have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

James

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2021
Respuesta de Manager, el 28 jul. 2022
Hello James, On behalf of our entire staff thank you for staying with us and for rating your stay.,

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Not worth for staying for more than 2 days
Not organized and if i was going to give star rating it would be 1.5 stars at the most.
Se hospedó 1 noche en octubre de 2021
Respuesta de Manager, el 28 jul. 2022
Hello Guest, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had about room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

4/10 Malo

Jerushia

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 3 noches en julio de 2021

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicios, condiciones de la propiedad
The room was so dirty. Sticky walls and floors, hair everywhere, dirty sheets with burn holes, the urine smell in the stairways -- the list goes on. It's pretty bad.
Se hospedó 1 noche en julio de 2021

2/10 Terrible

Cliente verificado

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The bedding was dirty, the bathroom was dirty, and, there was alot of people just hanging around the place.
Se hospedó 1 noche en junio de 2021

4/10 Malo

Michele

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Not safe and stinks
Nasty. Bed sheets had holes in them, blankets had cigarette burn marks. Stunk like stale smoke. Lots of shady people there.
Se hospedó 1 noche en junio de 2021

2/10 Terrible

Ivy

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Horrible experience
Holes on the wall, cigarette burnt on the sheets, horrible cleanings. I had to move hotels. I was traveling with a baby and I could t lay the baby on that filthy bed
Se hospedó 2 noches en mayo de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I had a reservation for an accessible room but showed up to find that they had no room at the EconoLodge. After a short chat they agreed to give me an accessible room at the Quality Inn (adjacent to the Econo Lodge) for the same rate. The access was superb. The toilet and shower / tub had several bars and there was a stool for those of us who need to sit. If you can't provide a roll in shower, the stool is an excellent alternative. This was the first hotel/motel that I stayed at had one available with their and I appreciated that courtesy.
Se hospedó 1 noche en abril de 2021

2/10 Terrible

Cliente verificado

Se hospedó 1 noche en diciembre de 2020

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The place had bed bugs. We asked if we could move rooms, they asked us if we could sleep in the bug infested room for the night. We, of course, said no. The new room was filled with the smell of smoke. The phone was missing buttons. Everything felt dirty and old. It constantly smelt like curry or smoke in the hall. The staff barely wore masks. There were so many loud people there. Children were crying and the staff were loud as well.
Se hospedó 2 noches en diciembre de 2020

2/10 Terrible

Cliente verificado

Se hospedó 1 noche en noviembre de 2020