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Opiniones de Holiday Inn Express And Suites Hagerstown, an IHG Hotel

2.5 out of 5
Holiday Inn Express And Suites Hagerstown, an IHG Hotel
241 Railway Ln, Hagerstown, MD

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 399 de 803 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 227 de 803 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 97 de 803 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 49 de 803 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 31 de 803 opiniones" "

8.4/10

Limpieza

8.8/10

Servicio y personal

8.4/10

Servicios

8.2/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

You

Le gustó: Limpieza y servicio y personal
good
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Stanley

Le gustó: Servicio y personal
There’s remodeling going on. Tomorrow is Sunday. Hope they’re not working.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Barbara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Newly renovated and very convenient of interstate highway.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Craig, Hartford

Le gustó: Servicios
There was various construction debris in and around the property. Had to be careful where walking and driving. Room was not the best. Various issues which I have shared with property management.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Tracy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We have stayed at this property many times. The rooms are spacious and the kids love the pool. They were doing renovations the last time we stayed so things were quite messy.
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Tiffani

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The pool area was clean and well taken care of
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

ChanZito

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Trudy

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was wonderful except it does not have a hot tub unless you call a cement square without jets a hot tub very disapointed the only reason i wanted to stay there! The room was a 10 and girl at front desk was wonderful!
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

John

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Matthew

Viaje familiar
Le gustó: Servicios
The hotel is having renovations but did not list this during the booking. It was an obstacle course getting to our room. It will be very nice once it’s finished.
Se hospedó 1 noche en marzo de 2024

4/10 Malo

Michael

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The hotel was under renovation. No indication of this when I booked it.
Se hospedó 3 noches en diciembre de 2023

6/10 Aceptable

Bryce

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Hotel is in the process of being upgraded. New carpeting was dirty. Walls were dusty from all the work. All rooms beign worked on were left open after hours. None of the rooms on my floor had numbers on them. Room numbers were grouped together and left outside various rooms. Had to check 3 rooms before we could locate ours.
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Ramon

Se hospedó 1 noche en enero de 2024

8/10 Bueno

Cristen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was ok.
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Cindy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Nora

Viaje familiar
Quick overnight on a road trip
Hotel was fine. Room was hot (30 degrees outside). Had to use A/C. It was noisy. Beds were comfortable. Pool & workout rooms were under construction so could not use. No restaurant on site but there is an Outback, Chili’s & Fireside restaurants all within walking distance. $35 charge for pet. This should be noted on Hotels.com description so you’re not surprised when you get there by the charge. Free breakfast in the morning with omelette & bacon and waffles. Also oatmeal & regular breakfast items. Only fruit was green bananas.
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

michael

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Convenient
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
One night stay
Room was very clean. Very comfortable for just a one night stay. Wish we could have stayed longer. Would stay again.
Se hospedó 1 noche en febrero de 2024

4/10 Malo

Biruk

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The hotel is under construction, and they put me and my family on the floor where the construction is on going. No carpet on the floor screws on the floor, construction bedris on the floor.
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Gary

No le gustó: Limpieza, servicios, condiciones de la propiedad
Did not stay. Hotel was under construction, not acceptable.
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

olis

Viaje familiar
Le gustó: Servicio y personal
Our new room was very nice. But hotel is renovating entire building. So a little dusty in places.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Philip

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024

4/10 Malo

Erin

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Wouldn’t stay again
Se hospedó 1 noche en enero de 2024

8/10 Bueno

SHARON, Orono

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios
Hopefully the room will be slated for updating soon. Just outdated. The room and bathroom was clean. Was surprised that there was a $40 “incidental “ charge. Which supposed to be a returned deposit. There was no mention of that incidental charge on the web site or at Travelocity.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Masresha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Samuel

Viaje en grupo
Le gustó: Servicio y personal y comodidad de las habitaciones
One night stay
The room had a bunch of bugs like stink bugs who have made their way in to escape the cold. Didn’t mind the construction, because upgrades are needed and the upgrades are going well! The hot tub was very nice, clean and warm.
Se hospedó 1 noche en enero de 2024

4/10 Malo

Jennifer

Viaje familiar
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Not a fan!
Thin, thin walls. The air would automatically turn off every hour and some thing was wrong tgst as it would turn off, it sounded like a woman screaming; every hour all night. Stopped just to sleep on a long car ride. Front desk guy was very nice though. Definitely would not stay at these again.
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Steven

Le gustó: Limpieza
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Jennifer

Se hospedó 2 noches en enero de 2024

8/10 Bueno

Suzanne

Hard to give a good rating when the hotel is under construction but the room was nice and the staff excellent.
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Holly

Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Ronald

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
under reconstruction
We were never told that the lobby was under major reconstruction ! Dusty and strong smell of abhesives
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Mary

bathroom had the smell of urine. Refrigerator leaked constantly into the floor from the freezer not having a cover on it. back/side door did not work for the 3 days we were there and hasn't worked for 3 visits we have been there. Breakfast was not good; bacon was burnt. Not enough food to supply customers.
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Colleen

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

4/10 Malo

Karen

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Uncomfortable Stay
The hotel was under renovations. It was dusty and a construction site. The room was tired with stained wallpaper. You could not draw the drapes fully so only sheers covered the window and the parking lot high beam light shown in my eyes the whole night. We left at 4:45 to get on the road because we couldn't sleep.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

vicki, Middle River

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023

2/10 Terrible

Jonah

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Regina

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff were really nice. Even though the hotel was under construction, our stay was still enjoyable and the pool was still open. The breakfast was awesome and all of our favorite breakfast foods. The rooms were clean and comfortable. The location is great for dining, shopping and right off the highway.
Se hospedó 1 noche en noviembre de 2023

4/10 Malo

Ginger

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
The property is currently under renovation. Our room had scratched furniture, peeling wallpaper and a very uncomfortable bed. It just looked dingy. Staff were complaining about each other.
Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

Cliente verificado

No le gustó: Condiciones de la propiedad
Overall ok
Still construction beds comfy but beetles in the room. Tub does not work! Good breakfast.
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Tom

Se hospedó 1 noche en octubre de 2023

2/10 Terrible

charlie

Viaje en pareja, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
the hotel was under renovation since end of Aug. we not told of this Lobby was closed due to construction Front desk was in a closet made up of door and windows Access ton elevators was thru hallway construction over dirty cardboard taped to floor Breakfast was in a small conference room size unable to handle volume of guests Only working ice machine on third floor and it ran out of ice We want a discount for inconvience
Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Matthew

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beyond disappointef
Door to our room was open on arrival as it was hanging off yhe frame. No security with this room had lift the onob side of the door up to make it close. The beds were miserable warn to the point of hearing and feeling them creek alll night. I paid a premium to stay in this kind of poorly kept hotel I mean Red roof for half the price were better. Don’t bother there ate better and cheaper in yhe area
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Katherine

Le gustó: Servicio y personal y comodidad de las habitaciones
Hotel under renovation
Ok stay but feel the multimillion dollar renovation played a part in just ok review.
Se hospedó 1 noche en octubre de 2023

4/10 Malo

Stephanie

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Let's start with they did not have my reservation and blamed it on Expedia that it didn't cross over to their system. But they were able to the reservation in a different system though they couldn't. So, they copied all the information and billed my credit card, again after I already paid on Expedia.The staff was trying to be helpful. On another level the hotel is having renovations and it was quite a cluster. I would think the hotel could have closed for renovation, its done all the time. The noise level at night was ridiculous! I could here people in the hallway at late hours and someone kept slamming their door. Needless to say i will not be recommending this hotel to anyone.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stay was really good. Room was clean and staff was friendly
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Lindsay

Se hospedó 2 noches en octubre de 2023

2/10 Terrible

Susan

No le gustó: Condiciones de la propiedad
The hotel public areas are under construction, with plastic sheeting, stripped flooring, dust everywhere. Guests should have been notified of this, or been given a price reduction, as it’s not an inexpensive place, and, for these conditions, seriously overpriced. In searching for an electrical outlet, I moved the bedside table and found a pile of candy wrappers and bags. Dirty, poorly maintained, with a very small television. Did I say seriously overpriced?! It is.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Paul

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Lobby undergoing renovation. No lights on in room so had to hunt for lamp and switch. Water pressure in bathroom was very low. Cracked floor tiles in bathroom Room was clean.
Se hospedó 1 noche en octubre de 2023

4/10 Malo

Scott

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The bed was comfortable and clean. The bathroom stunk like a dirty rag was used to wipe it down. Also there was pubic hair on the floor and in the corners. A little more attention required during cleaning.
Se hospedó 1 noche en octubre de 2023