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Opiniones de Microtel Inn & Suites by Wyndham Hagerstown by I-81

2.5 out of 5

Opiniones

7.0

Bueno

Puntuación de 10, es decir, Excelente. Basada en 221 de 1003 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 326 de 1003 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 219 de 1003 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 140 de 1003 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 97 de 1003 opiniones" "

7.6/10

Limpieza

7.4/10

Servicio y personal

6.0/10

Servicios

7.0/10

Condiciones de la propiedad

6.4/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Victor, Ormond Beach

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios
La habitacion olia a orina
Se hospedó 2 noches en agosto de 2023
Respuesta de Manager, el 1 sept. 2023
Hello Victor, Know that your voice is of tremendous importance to us and we value your comments about our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
El local en frente me parece lindo, pero dentro le falta mantenimiento cuando usamos el elevador había olores raros, dentro de la habitación el aire acondicionado no enfría muy bien sentimos algo de calor durante la noche
Se hospedó 1 noche en septiembre de 2019
Respuesta de Manager, el 23 sept. 2019
Thank you for sharing this honest review and feedback about our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Se hospedó 1 noche en julio de 2019
Respuesta de Manager, el 26 jul. 2019
On behalf of our entire staff, we thank you for your business and for rating your experience.

8/10 Bueno

Diego

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Karen

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great facility
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 25 may. 2024
Hello Karen,We're pleased to hear you enjoyed our facility. Your satisfaction is our priority, and we appreciate your positive feedback. We hope to welcome you back in the future for another enjoyable stay.

4/10 Malo

eric

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 25 may. 2024
Hello eric,We're sorry to hear you didn't fully enjoy your stay. If you have any specific feedback to share, please reach out to us so we can address any concerns you may have. We strive to provide a memorable experience for all our guests.

6/10 Aceptable

Laura

Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 23 may. 2024
Hello Laura, We appreciate you choosing our hotel for your stay. Should you have any feedback to share about your experience, please don't hesitate to contact us. We look forward to welcoming you back in the future.

6/10 Aceptable

Brian

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Servicios
Very very small Room!! It was clean, but worn and tired looking. Limited breakfast options, especially for anyone with dietary restrictions -- Gluten, Lactose or Sugar
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 7 may. 2024
Hello Brian, We appreciate your feedback and will share your comments regarding the room size and breakfast options with our team for future improvement. Our aim is to ensure all guests have a comfortable stay and we regret any inconvenience caused during your visit. If you have any further concerns, please feel free to reach out to our management team directly.

10/10 Excelente

mary

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
10 out of 10! Staff very helpful Our stay was wonderful! The kids loved the little bench seat at the window! Breakfast was together we needed, waffles, hard boiked eggs yogurt cereal. And juices
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 23 abr. 2024
Hello mary,We are thrilled to hear that you had a wonderful stay with us! Our team takes pride in providing helpful service to all our guests. It's great to know that the little bench seat by the window was a hit with your kids. We are delighted that you enjoyed our breakfast offerings, including waffles, hard-boiled eggs, yogurt, cereal, and juices. Thank you for your positive feedback!

8/10 Bueno

André

Le gustó: Limpieza y servicio y personal
Matelas très confortable, personnel très courtois
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 20 abr. 2024
Hello André,Nous sommes ravis d'apprendre que vous avez apprécié notre matelas confortable et le service courtois de notre personnel. Votre satisfaction est notre priorité, et nous espérons vous accueillir à nouveau pour une expérience encore meilleure.

2/10 Terrible

DANIEL

No le gustó: Servicios y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 9 abr. 2024
Hello DANIEL, We apologize that your stay did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have so we can address them promptly.

8/10 Bueno

James

Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 26 abr. 2024
Hello James,We are delighted to hear that you had a satisfactory experience during your stay with us. We look forward to welcoming you back soon for another enjoyable stay!

4/10 Malo

Ting-Leung

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Should have gone to Quality Inn instead.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 14 mar. 2024
Hello Ting-Leung, We're sorry to hear your experience didn't meet expectations. We appreciate your feedback and will share it with our team for future improvements.

8/10 Bueno

Kevin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It’s a good hotel and clean
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 3 mar. 2024
Hello Kevin,We are pleased to hear that you found our hotel to be clean during your stay. Our team works hard to maintain high cleanliness standards for all our guests. If you have any further feedback or need assistance, please don't hesitate to contact our management team for assistance.

10/10 Excelente

Timothy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 3 mar. 2024
Hello Timothy,We are delighted to hear that you enjoyed your stay with us! Please do not hesitate to contact us directly if you have any further comments to share.

6/10 Aceptable

Dawn

I didn't like the fact the room was so small. I felt a little claustrophobic. The room was dated as well. But the price was reasonable. I won't stay here
Respuesta de Manager, el 3 mar. 2024
Hello Dawn,We appreciate your feedback regarding the room size and decor. Our rates aim to provide value for our guests. We suggest contacting management directly for any further assistance or feedback.

10/10 Excelente

Robert

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Hotel located right next to interstate 81 could hear traffic all night long
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 17 feb. 2024
Hello Robert,Thank you for your feedback regarding the noise from the nearby interstate. We apologize for any inconvenience you experienced during your stay. Our hotel strives to provide a comfortable environment for all guests, and we regret that this was not your experience. We value your comments and will take them into consideration for future improvements.

8/10 Bueno

Maria

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Parking was very convenient and Raj at the front desk was both pleasant and helpful.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 7 feb. 2024
Hello Maria, Thank you for taking the time to share your positive experience at our hotel. We are glad to hear that you found the parking to be convenient and that Raj provided excellent service at the front desk. Your kind words will be passed on to him. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Basil

Viaje con mascota
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I booked this property while driving and very sick and didn’t realize they weren’t pet friendly and worked with me and charged me $50 per deposit. However, the halls were all stacked with air conditioners and the front desk called me at 10:40 to make sure I was checking out at 11. Which I had full intentions to. I was on my way out the door.
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 2 feb. 2024
Hello Basil,Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. While we understand that the pet policy was not clear at the time of booking, we appreciate our team's effort in assisting you with accommodating your pet. We apologize for any disturbance caused by the air conditioners in the hallways and any inconvenience caused by the phone call. We always strive to improve our services and appreciate your input.

6/10 Aceptable

Geraldine

Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 31 ene. 2024
Hello Geraldine, We appreciate you choosing our hotel for your stay. If there is anything we can do to improve your experience, please do not hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

4/10 Malo

Leonard

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Staff were nice with a late night check in However, the tv in the room didn’t work Hallway was dirty and the bathroom was not clean The whole room smelled moldy
Respuesta de Manager, el 17 ene. 2024
Hello Leonard,We appreciate your kind words about our staff's hospitality during your late night check-in. We apologize for any inconvenience caused by the TV not working and the cleanliness issues in the hallway and bathroom. Our maintenance team will address the TV issue, and we will work on improving our cleaning standards to ensure a fresher environment for our guests. Thank you for bringing these matters to our attention.

8/10 Bueno

Christiane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Emplacement, stationnement Hotel modeste mais bien pour une nuit
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 14 ene. 2024
Hello Christiane,Nous vous remercions d'avoir choisi notre hôtel pour votre séjour. Nous sommes ravis d'apprendre que vous avez trouvé notre établissement convenable pour une nuit. N'hésitez pas à nous contacter à l'avenir si vous avez besoin d'un hébergement dans notre région. Nous espérons vous revoir bientôt!

4/10 Malo

Sylvie

Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
Rooms were clean but very outdated. Bad lighting. Water pressure in the sink was ridiculously low. No toilette seat cover. Only public restroom type seat. Very mediocre continental breakfast: No fruits, oatmeal or creamer, other than powder creamer. Couldn’t tell which coffee pot was decaf or regular. Layout of breakfast area was bad. Table and chairs in the lobby. Breakfast hours closed at 9am. Cannot recommend.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 6 dic. 2023
Hello Sylvie, We appreciate your feedback on the cleanliness of our rooms. We're sorry to hear that you found the lighting and water pressure to be less than satisfactory. Our team will look into improving these aspects. We apologize for any inconvenience caused by the lack of a toilet seat cover. As for the breakfast, we appreciate your comments and will take them into consideration for future improvements. We understand your concerns regarding the coffee pot labeling and the layout of the breakfast area. We apologize for any confusion caused. Thank you for bringing these matters to our attention.

4/10 Malo

Theresa

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicios
the bed was comfortable- This hotel does not have a sound barrier and it is located right off the 81 - The noise was horrible - No coffee machine in room - coffee in the lobby was horrible -
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 30 nov. 2023
Hello Theresa, Thank you for sharing your feedback with us. We appreciate knowing that you found the bed comfortable during your stay. We apologize if the noise from the highway was disruptive to your experience. We understand the importance of a peaceful stay and will take your comments into consideration for future improvements. We regret to hear that you did not enjoy our lobby coffee. We appreciate your feedback and will address this issue internally.

8/10 Bueno

Richard

Viaje en pareja
Je ne m’attends pas à une chambre aussi petite, mais ça fait l’affaire pour le temps que sommes arrêter. Merci
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 19 nov. 2023
Hello Richard,Nous nous excusons si la taille de la chambre ne correspondait pas à vos attentes. Nous apprécions votre compréhension et nous sommes ravis d'apprendre que cela a fonctionné pour la durée de votre séjour. Si vous avez d'autres commentaires ou préoccupations, n'hésitez pas à contacter notre équipe de direction. Merci encore pour votre visite.

6/10 Aceptable

Charles

Le gustó: Comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Good for a quick overnight stay -
As one of the local budget hotels near the highway, it served its purpose...a quick night's stay, continental breakfast and television. However, don't count on it for extensive wifi usage, like zoom calls, file attachment emails, etc. Very spotty wifi for anything other than basic searches. As a business traveler, this was an issue.
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 28 oct. 2023
Hello Charles,We apologize for the inconvenience caused by the spotty wifi during your stay. Our team is constantly working to improve the internet connectivity to ensure a better experience for our guests. Please give us another chance to serve you better in the future.

6/10 Aceptable

Craig

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
This property is very dated and poorly maintained. The one good thing is that it was for the most part fairly clean and the price was good.
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 28 oct. 2023
Hello Craig, Thank you for sharing your feedback with us. We appreciate your positive comments about cleanliness and affordability. We apologize for any inconvenience caused by the property's condition and assure you that we will strive to improve.

6/10 Aceptable

Ileana

Viaje de negocios, Viaje en pareja
No le gustó: Servicios
I loved the location privacy and quick access to the highway. Unfortunately, it does not provide microwave and fridge. Also, there are not streaming services like Netflix, Hulu or Disney .
Se hospedó 5 noches en octubre de 2023
Respuesta de Manager, el 24 oct. 2023
Hello Ileana, We apologize for any inconvenience caused. We appreciate your feedback and will take it into consideration for future improvements. If you have any other concerns, please let us know.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 21 oct. 2023
Dear Guest,Thank you for your rating! We are glad you had a great experience at our hotel. Please let us know if there is anything else we can assist you with.

8/10 Bueno

Luc

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Qualité-prix correct
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 17 oct. 2023
Hi Luc,Thank you for sharing this review, and we welcome you to visit us again anytime!

10/10 Excelente

Tammy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Vacation
It was amazing
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 14 oct. 2023
Hello Tammy,Thank you for your kind words! We're delighted to hear that you had an amazing experience with us. We look forward to welcoming you back soon!

4/10 Malo

Michael

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Smelled of cigarettes and chemicals used to try to cover up the odor. "Hot" water only luke warm. Traffic noise all night from I-81. Charged $25 deposit at check in and I had to stand at the desk while the clerk went upstairs and inspected the room before getting it back. Price shown as $82 including taxes and fees, but jumped to $90 on the payment screen.
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 14 oct. 2023
Hello Michael ,We would like to apologize for your experience with the smell, we implement a strict no-smoking policy and make sure that guests who violate those are reprimanded. We would appreciate it if these issues were reported during your stay as we could have sent back our cleaners and done a more thorough refresh of the room.

10/10 Excelente

Lori

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Cleanliness and safety are my main concerns at hotels! This place is great for both! Very quiet and my room and bathroom areas are very clean. The parking areas are convenient, close to the lobby entrance and very safe with cameras.
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 13 oct. 2023
Hi Lori,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, and the cleanliness of our guest rooms and we are delighted to learn you enjoyed the comfortable accommodations and convenient location. Your positive ratings are great, and we hope to impress you again during your next visit to the area.

6/10 Aceptable

Michael

Respuesta de Manager, el 10 oct. 2023
Hello Michael, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excelente

Dianna

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and comfortable
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 5 oct. 2023
Hi Dianna,Thank you for sharing it is extremely rewarding to know our efforts in providing the best service to our guests are seen and felt. It is our pleasure to provide a clean, comfortable experience for our guests. Thank you for the amazing review and we look forward to serving you again soon.

10/10 Excelente

Peter

Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 25 oct. 2023
Hello Peter,Thank you for your 5-star rating! We are delighted to hear that you had a wonderful experience at our hotel. We hope to welcome you back soon!

8/10 Bueno

Sevgi

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 30 sept. 2023
Hello Sevgi,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

4/10 Malo

Mark

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
the place smelled like indian food. The breakfast had stale muffins and cereal. The coffee was bad and cold. There was paint spilled on the carpet. They gave you tiny pieces of soap and not much shampoo. Would not recommend this motel at all.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 23 sept. 2023
Hello Mark,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

10/10 Excelente

Donna

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 19 sept. 2023
Hello Donna,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

4/10 Malo

Krysia

Viaje familiar
No le gustó: Limpieza y servicios
It was fine to just crash for the night but I would have to say it was one of the worst Microtels I have stayed in and I like Microtel. It's a budget hotel with usually a decent continental breakfast and usually a pool and hot tub. I knew there was no pool or hot tub but at least I would get a decent breakfast, but that was not the case. Even the apple juice was so watered down. It was yellow water with a faint hint of apple flavor. It was just terrible.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 17 sept. 2023
Hello Krysia,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

8/10 Bueno

Dean

Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 19 sept. 2023
Hello Dean,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excelente

Bonnie

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 17 sept. 2023
Hello Bonnie,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 Excelente

david

Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 26 sept. 2023
Hello david,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

6/10 Aceptable

Emily

Viaje en grupo
No le gustó: Limpieza y condiciones de la propiedad
Not Good
This hotel is very rundown. The front desk was somewhat friendly, and check in was fine. However, there was an awful smell in the lobby, almost like urine. They had the front windows open, but no screens. We were on the main floor, but the room was minimal. The bathroom was awful. The tissue holder was rusted and they tried and patch the walls but paint job terrible. The ac worked ok, but just gave off a damp feeling. We needed this room for a road trip, as we were tired and needed a quick nights sleep. Go to the Hampton, across the way.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 4 sept. 2023
Hello Emily, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 Bueno

Brian Patrick

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 1 sept. 2023
Hello Brian Patrick,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Terrible

Julie

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Awful. Rude checkin Disgusting accommodation
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 30 ago. 2023
Hello Julie, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

6/10 Aceptable

Gladys

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room poorly cleaned and not up to par with other hotels I stayed at for the same price. Only a 3 hour window for breakfast 6 am - 9 am, not good. There is an unpleasant smell in some parts of the room, elevator.
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 29 ago. 2023
Hello Gladys, Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Aceptable

Leslie

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
No amenities coffee maker,refrigerator, microwave really no restaurants just fast food
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 26 ago. 2023
Hello Leslie, Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our amenities . We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

8/10 Bueno

Ethan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean rooms
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 2 ago. 2023
Hi Ethan,Thank you for sharing it is extremely rewarding to know our efforts in providing the best service to our guests are seen and felt. It is our pleasure in providing a clean, comfortable experience for our guests. Thank you for the amazing review and we look forward to serving you again soon.

6/10 Aceptable

Carl

Viaje familiar
Le gustó: Limpieza y servicio y personal
Great price. In need of an update/refresh.
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 3 ago. 2023
Hello Carl, Thank you for taking the time to share your feedback as we are continuously working to improve our services and accommodations. We are sorry for the unpleasant condition that you found your room in and will address this with our housekeeping team. We appreciate your insights and suggestions and hope to provide you with a better experience in the future.