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Opiniones de Four Points by Sheraton Hangzhou, Binjiang

4 out of 5
Four Points by Sheraton Hangzhou, Binjiang
868 Dongxin Avenue, Binjiang District, Hangzhou, Zhejiang

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 33 de 84 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 35 de 84 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 10 de 84 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 4 de 84 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 2 de 84 opiniones" "

8.8/10

Limpieza

8.4/10

Servicio y personal

8.6/10

Servicios

8.4/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Bernard

Viaje de negocios
Le gustó: Comodidad de las habitaciones
Good Hotel but strange
Hotel was good but felt like it was abandoned. Pool closed and surrounds all closed down and construction going on. Often at breakfast more staff than customers. in the bar only one choice of beer and very little else. Staff were friendly but the whole experience was strange
Se hospedó 4 noches en noviembre de 2023

8/10 Bueno

Zhenfang

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

WarrenChenChung

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Fadi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Jong Ha

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en mayo de 2023

10/10 Excelente

Amadeo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en mayo de 2023

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
怀旧的印象
老酒店了，店内许多设施比较陈旧了，周边维护不是太好。酒店WIFI也时有时无的。当然，位置还是不错的，交通也算比较方便。作为短暂停留，还是可选的。性价比，只能说一般
Se hospedó 2 noches en agosto de 2022

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
When we first went to our room after a smooth 17:30 check in, there was a repairman there who still needed to finish a task. We had to return to the lobby to be assigned another room. The front desk personnel were helpful and even accompanied us on the elevator to our new room. Unfortunately, the new room was not stocked with basic toiletries such as hand soap.
Se hospedó 1 noche en junio de 2021

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Convenient if you are going to stay in the Binjiang area.
Se hospedó 1 noche en junio de 2021

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2021

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice staff. Nice room.
Se hospedó 2 noches en febrero de 2021

8/10 Bueno

Andrea

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent service
This hotel provided excellent service in English. The building was a bit old and the decor needed some updating but it was a great value.
Se hospedó 1 noche en julio de 2020

10/10 Excelente

CHAUNING

Se hospedó 1 noche en diciembre de 2019

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Very nice hotel, comfortable bed, spacious room, and quiet location.
Se hospedó 2 noches en noviembre de 2019
Respuesta de Sophie, el 26 nov. 2019
Dear Guest, Thank you for choosing Four Points by Sheraton Hangzhou, Binjiang and sharing your valuable feedback with us. We are committed to offering you hones, simple and comfortable service, thank you again for you positive rating, we look forward to your next stay.

8/10 Bueno

AlexLeekf

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location with walking distance to metro.
Se hospedó 5 noches en noviembre de 2019
Respuesta de Sophie, el 26 nov. 2019
Dear Guest, Thank you for choosing Four Points by Sheraton Hangzhou, Binjiang and sharing your valuable feedback with us. We are committed to offering you hones, simple and comfortable service, thank you again for you positive rating, we look forward to your next stay.

10/10 Excelente

luca

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
efficiency and kindness
I stopped for one night for flight connection and I was surpised by the quality of personnel professionalism and care. The customer service manager Yoanna was superb in her assistance and efficiency. For sure I will use the same hotel during next trips.
Se hospedó 1 noche en noviembre de 2019
Respuesta de Sophie , el 26 nov. 2019
Dear Guest, Thank you for choosing Four Points by Sheraton Hangzhou, Binjiang and offering us your valuable feedback. We have delivered the positive comment to Yoanna and shared your feedback to our associates. We are always committed to honest, simple and comfortable service to our guests and we look forward to your next stay. Four Points by Sheraton Hangzhou, Binjiang

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en septiembre de 2019
Respuesta de Dave, el 29 sept. 2019
Thank you for choosing our hotel to stay! We are very glad to learn your valuable suggestions,Your feedback is very important to us, warmly look forward to your next visit!

10/10 Excelente

JUIL

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
지내기 정말 좋은 호텔. 관광지는 조금 멀다
호텔은 가격 대비 매우 좋음. 단, 관광지나 시내는 매우 멀다. 서호는 택시로 30위안 내외... 전철 4호선 빈장역 이용해 항저우동역 이용 가능하나, 호텔서 역까지 도보로 5~6백미터 됨. 호텔 건물 별도에 수영장과 헬스장이 있으며, 수영장은 1.9미터 깊이도 있으니 애들과 이용시 별도풀장 이용 필요. 직원 매우 친절함. 영어는 보통 수준임 내부에 식당 있으나 이용하진 못함. 반경 1백미터 내 맥도날드와 편의점, 인도식당이 있어 중국음식 안 맞으면 이용하면 됨 미니바는 정말 허접하니, 주변 편의점 활용 필요 택시 잘 안 잡히니 호텔측에 출발 전 미리 요청할 것. 또한, 체크아웃 후에도 짐 맡기는 게 가능하니 잘 활용하면, 좋을 듯 항저우 여행 1일 패키지가 없음. 1일 패키지는 시내호텔에 있다고 함, 필요시 문의 필요
Se hospedó 1 noche en agosto de 2019
Respuesta de Dave, el 29 sept. 2019
Thank you for choosing our hotel to stay! We are very glad to learn your valuable suggestions,Your feedback is very important to us, warmly look forward to your next visit!

10/10 Excelente

Cliente verificado

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice location. Nice staff. Clean room. Very professional services.
Se hospedó 1 noche en agosto de 2019
Respuesta de Dave, el 23 oct. 2019
Thank you for choosing our hotel to stay! We are very glad to learn your valuable suggestions,Your feedback is very important to us, warmly look forward to your next visit!

10/10 Excelente

X.Li, San Jose

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice room. Clean. Great view. Very kind, helpful and professional staff. Good location.
Se hospedó 2 noches en agosto de 2019
Respuesta de Dave, el 23 oct. 2019
Thank you for choosing our hotel to stay! We are very glad to learn your valuable suggestions,Your feedback is very important to us, warmly look forward to your next visit!

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
房间舒适整洁，空间很大。服务专业热情，处处为客人着想。交通便利，地段繁华。设施齐全。餐饮方便。非常推荐。
Se hospedó 3 noches en julio de 2019
Respuesta de Dave, el 23 jul. 2019
尊敬的顾客您好，欢迎您入住杭州龙禧福朋喜来登酒店！ 非常感谢您向我们分享您的入住感受， 很高兴可以得到您对我们的认可。您对入住经历的肯定是对我们最大的鼓励，也是我们一直以来努力的方向。我们将再接再厉，更致力于为您提供优质完善的客房设施，让您拥有舒适愉悦的入住体验。 我们真诚的期待您下次继续入住杭州龙禧福朋喜来登酒店

8/10 Bueno

CHIEH-HSIANG

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
值得推薦
飯店叫車若有回程的服務品更完美
Se hospedó 5 noches en julio de 2019
Respuesta de Dave, el 23 jul. 2019
尊敬的贵宾您好，非常感谢您提出的宝贵意见，酒店尚有不足之处，也期待您再次入住时给我们多多建议，我们会再接再厉，以更优质的服务回报给广大宾客。期待您的再次光临！

2/10 Terrible

Cliente verificado

Viaje de negocios
No le gustó: Servicio y personal y servicios
No English speaking staff, unable to process the simplest request. Poor AC never below 26c in my room.
Se hospedó 2 noches en junio de 2019
Respuesta de Dave, el 25 jul. 2019
Dear guests, thank you very much for choosing sheraton hangzhou longxi hotel during your trip. We are very glad to learn that your valuable comments and Suggestions on our hotel have been transferred to relevant departments to make service improvement. We look forward to seeing you again.

8/10 Bueno

Ambrose, Downey. California

Viaje de negocios, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
There many nice facilities surrounding the hotel. The area is safe and quiet.
Se hospedó 2 noches en junio de 2019
Respuesta de Dave, el 26 jul. 2019
Honored guest: hello, thank you for choosing sheraton hotel hangzhou, the hotel is located in the beautiful qiangtang river, and only a bridge between the west lake scenic area for business travel and like to drive travel in friend offers the best choice, if you can feel free to inform us anytime, concierge colleague will guide convenient your travel route for you. Hotel staff look forward to your visit again!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
front desk staff are nice and helpful. though the location is not exactly convenient.
Se hospedó 2 noches en junio de 2019
Respuesta de Dave, el 25 jul. 2019
Honored guest: hello, thank you for choosing sheraton hotel hangzhou, the hotel is located in the beautiful qiangtang river, and only a bridge between the west lake scenic area for business travel and like to drive travel in friend offers the best choice, if you can feel free to inform us anytime, concierge colleague will guide convenient your travel route for you. Hotel staff look forward to your visit again!

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
部屋の掃除綺麗だしサービスもしんせつだし良かったわ。
Se hospedó 2 noches en junio de 2019
Respuesta de Dave, el 20 jun. 2019
尊敬するお客様、たいへんあなたのホテルの积极的な评価に感谢して、近い将来にあなたの再度の访问を待つことを期待します!

10/10 Excelente

Morten Stig

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Rigtig dejligt hotel
Synd der var/er så få gæster. For det er et rigtig dejlig hotel. Men lidt plat at man får en velkomstdrink. JUBI not, te, kaffe eller en sodavand. Til grin.....
Se hospedó 1 noche en junio de 2019
Respuesta de Dave, el 13 jun. 2019
Dear guests, thank you for your valuable comments, and look forward to the opportunity to provide you with high-level services and stay experience again!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2019
Respuesta de Dave, el 11 jun. 2019
Dear guests, thank you very much for the hotel's positive evaluation, looking forward to meet you in the near future again!

10/10 Excelente

Cliente verificado

Se hospedó 4 noches en mayo de 2019
Respuesta de Dave, el 17 jun. 2019
Dear guests, thank you very much for the hotel's positive evaluation, looking forward to meet you in the near future again!

10/10 Excelente

Jose Roman

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2019
Respuesta de Dave, el 27 may. 2019
Distinguished guests, thank you very much for your positive comments on the hotel, and look forward to welcoming you again in the near future!

8/10 Bueno

Leon YS

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Comfortable aging hotel for weekend stay
The hotel is quite old(you can tell from the wear and tare) breakfast was ok but not a lot of options. The staffs all seem to have some sort of attitude. They say it’s from 6:30, but you can’t find staffs working most of the time. And no want cleans the tables so 90% of empty seats have left over food, it’s bad. Room itself was good, got upgraded, not so bad for its price. But cigarette smells in the elevator and lobby/conference area was a huge turn off. They have smoking rooms, so I guess those people just don’t give a damn and decide to smoke wherever they want, and staffs can really care less. The toilet was badly clogged, it takes 4 drains to flush. Overall comfortable for a weekend stay, but won’t expect a lot. Front desk staffs were friendly and helpful though.
Se hospedó 3 noches en abril de 2019
Respuesta de Dave, el 5 may. 2019
I am so sorry while heard about your comments which made you upset so much. However, appreciate for your writing, and definitely we will improve our service as per your mentioned points, and hope to see you again in near future.

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful services. Very clean. Nice location. Strongly recommending.
Se hospedó 4 noches en abril de 2019
Respuesta de Dave, el 26 abr. 2019
Thank you for choosing our hotel to stay! We are very glad to learn your valuable suggestions,Your feedback is very important to us, warmly look forward to your next visit!

8/10 Bueno

민수

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
3박4일 중국 항저우 빈장 출장
만족했습니다
Se hospedó 3 noches en abril de 2019
Respuesta de Dave, el 23 may. 2019
Distinguished guests, thank you very much for your positive comments on the hotel, and look forward to welcoming you again in the near future!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en abril de 2019
Respuesta de Dave, el 3 may. 2019
尊敬的客人，非常感谢您给予酒店的积极评价，期待在不久的将来迎候您的再次光临！

10/10 Excelente

Cedric

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
L'hôtel est confortable et très propre. Situé un peu loin des commerces et du centre.
Se hospedó 4 noches en marzo de 2019
Respuesta de Dave, el 3 may. 2019
merci d'avoir choisi notre hôtel à rester!nous sommes très heureux d'apprendre de vos suggestions, vos commentaires sont très importants pour nous, très hâte à votre prochaine visite.

4/10 Malo

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 10 noches en marzo de 2019
Respuesta de Dave, el 3 may. 2019
尊敬的贵宾您好，非常感谢您入住杭州福朋喜来登酒店并在百忙之中给予酒店的评价，您的认可是我们进步的最大动力。希望下次入住时能带给您更好的入住体验，并给我们五分好评哦。酒店全体员工期待您的再次光临，祝您生活愉快！

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 4 noches en marzo de 2019
Respuesta de Dave, el 30 abr. 2019
尊敬的贵宾您好，非常感谢您入住杭州福朋喜来登酒店并在百忙之中给予酒店的高度评价，您的认可是我们进步的最大动力。希望下次入住时我们能带给您更好的入住体验，并得到您的五分好评，祝您生活愉快！

8/10 Bueno

AHREUM

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 19 noches en marzo de 2019
Respuesta de Dave, el 10 abr. 2019
Thank you for choosing our hotel to stay! We are very glad to learn your valuable suggestions,Your feedback is very important to us, warmly look forward to your next visit!

4/10 Malo

Ian

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Bring a blanket, you'll need it!
This Hotel is cold and unwelcoming
Se hospedó 1 noche en enero de 2019
Respuesta de Four Points Hangzhou, el 26 feb. 2019
Dear guests, I am so sorry while heard about your comments which made you upset so much. However, appreciate for your writing, and definitely we will improve our service as per your mentioned points, and hope to see you again in near future.

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Comfortable room and king bed. Friendly staff, and good location
Se hospedó 1 noche en diciembre de 2018

2/10 Terrible

Cliente verificado

appalling!!! Had to take my luggage up to the hotel room myself. No one spoke a singe word of english. They did not know what what ice is!!! No communication skills at all. would not recommend anyone staying in this hotel. When i arrived at the hotel i booked for 2 nights, they said they only has a booking for 1 night.
Se hospedó 2 noches en noviembre de 2018

8/10 Bueno

Kathy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice room and convenient location . Breakfast is also good :)
Se hospedó 2 noches en noviembre de 2018

10/10 Excelente

Scott

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Classic Style, worth a try
Excellent Binjiang location. Loved the hillside views, the stout train whistles and spacious quiet room. Wish the outside windows were clean. Wish the Dry and Steam sauna were steam cleaned with pressure wash. Loved the breakfast buffet and room service was excellent. Even visited by F&B Mngr was nice.
Se hospedó 3 noches en octubre de 2018

10/10 Excelente

Ian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel to stay and it’s value for money
It’s a really nice and luxurious hotel with a 4-star rating. I feel like I’m in a 5-star hotel, with a beautiful indoor swimming pool
Se hospedó 2 noches en septiembre de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2018

4/10 Malo

John, Melbourne

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Booked for 2 nights in July, and due to missing a flight could not make the first night. I called around 4pm and advised them - they said I'd be charged anyway, which I expected. I confirmed I would be there for the following night. When I arrived, they said I didn't have the king size bed that I'd booked, even though they'd charged me for it the night before! So I was left with a single bed. No discounts. They offered 2 beers at the bar to make up for it, but all they had was a warm local beer that was literally undrinkable. So don't come here.
Se hospedó 2 noches en julio de 2018

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2018

6/10 Aceptable

Ian

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en junio de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good business hotel @ Hangzhou
Stayed here for a night while on a business trip to Hangzhou. Conveniently located close to the river and many businesses, but hard to find many food options. The breakfast spread is pretty good - featuring a wide range of local Chinese food as well as usual western options. Room was big, and well appointed. Decent WiFi connectivity. In short, a very good option @ Hangzhou for a business stay.
Se hospedó 1 noche en junio de 2018

8/10 Bueno

Liming

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
入住喜来登
本来入住前在好订网上定的是含三人免费早餐的套间，一到酒店变成了只有双人份的早餐了，沟通后还是只能给二人早餐。好订网客服无法接通。
Se hospedó 1 noche en mayo de 2018